Browncroft Garage, Inc


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386 Reviews

99% Would Recommend
Latest Review about 1 hour ago
Bill M. on 01/18/2018
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"prompt service"
surprised no one test drove after replacing tie rod end
Vehicle: Volvo V70
Service Date: 01/16/2018
Review Created: 01/18/2018 07:14 AM
Scott P., Owner at Browncroft Garage, Inc responded on 01/18/2018

Hi Bill-

I can assure you the vehicle was test driven after the the suspension and alignment work. Its still shaking due to the tires if you have any issues please give me a call t the shop and we would be happy to assist - 585-288-5060.

vera h. on 01/17/2018
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"Browncroft Garage "
Attentiveness to the accuracy of vehicle diagnosis is great & professional. The staff is friendly and show professionalism.
Vehicle: Chrysler Pacifica
Service Date: 01/12/2018
Review Created: 01/17/2018 03:44 AM
Kristy Mooney G. on 01/15/2018
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"Stellar employees "
Even in sub-degree temps these guys are the hardest working techs in Rochester. My car is ready to go a few more thousand miles. Always efficient & reliable service - for routine mainentance (this visit) or big jobs (brake lines in the past).
Vehicle: Subaru Legacy
Service Date: 01/14/2018
Review Created: 01/15/2018 08:04 PM
Ellen E. on 01/13/2018
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"Incredible customer service"
I was a first time customer and have never felt better about having my car serviced. As a young woman who doesn't know much about cars, I often feel stupid walking into a repair shop, but at Browncroft, I was treated like an old friend. I will definitely be back and cannot recommend this business enough.
Vehicle: Chevrolet Cruze
Service Date: 01/07/2018
Review Created: 01/13/2018 07:40 AM
Scott P., Owner at Browncroft Garage, Inc responded on 01/17/2018

This is what we strive for!!! If you have been a customer for twenty years or the first time coming in we will do anything we can to accomidate your needs.

William C. on 01/06/2018
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"They always exceed my expectations."
Dan and Scott are so accommodating. They were able to get my vehicle in and out for the significant work it needed in a very short time. The cost was very reasonable for the work and parts needed.
Vehicle: BMW X5
Service Date: 01/04/2018
Review Created: 01/06/2018 03:16 AM
Bill F. on 12/31/2017
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"I was happy with the service; disappointed with the lack of included tire rotations"
I expected that tire rotations would be included with the purchase of four tires and an alignment. I spent nearly $700 with tax and no rotations included. :(
Vehicle: Toyota Prius
Service Date: 12/26/2017
Review Created: 12/31/2017 05:24 PM
Dottie K. on 12/20/2017
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"Battery"
My battery was on its way out. I knew it was going to die. I was in a slight panic.
I called them and asked if they could fit my car in and the answer was yes bring
it in...They gave me a new battery and showed me that the status of my old battery.
Again, Browncroft Garage came to my rescue. They are the best !!
Vehicle: Chevrolet Cavalier
Service Date: 12/18/2017
Review Created: 12/20/2017 04:15 AM
Elliot F. on 12/18/2017
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"Acura RDX: oil change, tire rotation, noise"
Excellent service. Corrected noise problem. Only one minor issue; when changing oil, they should have checked the windshield washer fluid which was low.
Vehicle: Acura RDX
Service Date: 12/08/2017
Review Created: 12/18/2017 06:44 AM
Reggie W. on 12/07/2017
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"Customer service and vehicle service"
There are two places i take my vehicles for service or repair, the dealership or Browncroft. I appreciate and respect the knowledge and patients the crew display each time i call. I have the confidence that they can fix the issue and if not, they are humble enough to send me to the dealership.
Vehicle: Lexus IS 250
Service Date: 12/05/2017
Review Created: 12/07/2017 02:23 AM
Barbara B. on 11/30/2017
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"NYS Inspection"
It took less than an hour. Friendly and professional staff.
Vehicle: Honda Civic Sdn
Service Date: 11/27/2017
Review Created: 11/30/2017 12:29 PM
Heidi M. on 11/30/2017
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"My favorite garage"
I can't say enough about this shop! VERY CLEAN garage, and the service people are efficient, knowledgeable, and honest (and they don't pay me to say that!). I'd highly recommend Browncroft!
Vehicle: Chevrolet Malibu
Service Date: 11/28/2017
Review Created: 11/30/2017 10:01 AM
Scott P., Owner at Browncroft Garage, Inc responded on 12/04/2017

Thank you for the review and glad we could help!!!

Jerry P. on 11/29/2017
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"Fast and efficient"
Work was performed fast and very satisified
Vehicle: Toyota Tundra
Service Date: 11/27/2017
Review Created: 11/29/2017 06:04 AM
Tony P. on 11/21/2017
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"Browncroft Review"
Great service! Explained in detail all work performed.
Vehicle: Mitsubishi Lancer
Service Date: 11/19/2017
Review Created: 11/21/2017 07:12 AM
Fay W. on 11/15/2017
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"Excellent customer service."
Friendly, does not oversell, fair prices.
Vehicle: Nissan Altima
Service Date: 11/13/2017
Review Created: 11/15/2017 05:36 AM
Meagan B. on 11/14/2017
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"Honest, timely and affordable"
These guys are the best! And, they wont rake you over the coals.
Vehicle: Volvo XC90
Service Date: 11/12/2017
Review Created: 11/14/2017 08:52 PM
Oscar L. on 11/14/2017
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"NY state inspection"
You are the Best. Thanks for the quick service . Oscar C Lewis
Vehicle: Jeep Patriot
Service Date: 11/12/2017
Review Created: 11/14/2017 06:07 AM
Jerry R. on 11/13/2017
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"Brakes needed replacing"
Brakes were down to the squealer making a horrendous noise. Scott replaced the pads and rotors and all is back to normal. We made an appointment and the job was done in a timely manner.
Vehicle: Honda CR-V
Service Date: 11/10/2017
Review Created: 11/13/2017 11:54 PM
Jerry R. on 11/11/2017
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"Dan and Scott. They seem to be great guys who are very helpful and explain problems in a way that is understandable."
I would recommend this shop to my friends and family and I have.
Vehicle: Honda Accord Coupe
Service Date: 11/09/2017
Review Created: 11/11/2017 03:41 AM
Shirley A. on 11/01/2017
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"Honest and Fair"
The guys always give me great feedback on what is needed to keep me safe on the road. They do quality work at a fair price.
Vehicle: Ford Five Hundred
Service Date: 10/11/2017
Review Created: 11/01/2017 03:41 AM
Bonnie F. on 10/27/2017
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"Work on my Suburu"
Thank you Browncroft Garage for helping me out after I blew my tire out and for getting to that oil change I needed. You are a great team.
Vehicle: Subaru Impreza
Service Date: 10/25/2017
Review Created: 10/27/2017 04:19 AM
Displaying Review 1 - 20 of 386 in total