Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

403 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


HB
Harold B.
Honda Odyssey
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05/24/2018
Very Satisfied with The Browncroft Garage!
It is with much enthusiasm that I am writing to recommend the services of the Browncroft Garage. I have been using Browncroft Garage to service/repair my vehicles for the past two years and have always been completely satisfied with their performance. They do an excellent job, are always willing to work with me on repairs, and offer the most competitive rates in town. Give them a try, I highly recommend this Garage.

VG
Victor G.
Rochester, NY
Volkswagen Golf
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05/24/2018
Very good reliable service
My car is an oldie but the people at Browncroft know exactly what I need to keep my reliable and economical diesel going.

EF
Elliot F.
Rochester, NY
Acura RDX
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05/23/2018
New tires installed, and alignment
Reliable, competent,honest service.

MD
Maureen D.
Rochester, NY
Jeep Grand Cherokee
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04/05/2018
Honest, fast and thorough
As always, these guys are honest, fast and thorough. I went in this time for an inspection. While many places will try to find something else wrong with your car just to capitalize on the situation, that didn’t happen. As a matter of fact, they threw a new battery in my key fob free of charge! I just can’t imagine going anywhere else.
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thanks for the review always happy to help!


HB
Howard B.
Rochester, NY
Cadillac CTS Coupe
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04/04/2018
Always outstanding work
If you haven't been to The Garage lately, you've missed some impressive improvements. Completely renovated waiting area with comfortable chairs and a TV!
Plus, a new paint job makes the place warm and inviting. Dan at the front desk is always a wealth of knowledge. My inspection took less than 20 minutes. It's always a pleasure to recommend Browncroft Garage!
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Sorry I missed you! We have a great team and im glad they got you in and out. 

Thanks,

Scott


CW
Courtney W.
Rochester, NY
Subaru Forester (Natl)
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03/28/2018
Car Repairs
Great work.
I have an Older Car.
Do the Service as much as you can...
Keep your Vehicle Safe.
Their Parts and Service is backed up by AAA...... Approved Garage

Can't Afford a New one... So They Repair My Old One as required.... Thanks
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Always happy to help. Thank you for the referal!


AL
Aaron L.
Rochester, NY
Mazda Mazda3
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03/24/2018
Great place
Superb service

MB
Mark B.
Pontiac Vibe
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03/23/2018
Reliable, honest work at reasonable cost
The guys at Browncroft Garage are flexible and easy to work with. They provide good communication on what work needs to be done and the cost.

MH
Matthew H.
Rochester, NY
Kia Soul
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03/21/2018
Awesome!
Great service and great customer care!
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thank you anything you need my friend!


JH
Jazzmen H.
Chevrolet Equinox
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03/16/2018
Inspection
Hooper Ties Manager refer me to you for inspection. I first like to say it was easy to communicate with you all via email and make my appointment. I love the online account you have too! My visit was nice and the staff was very friendly. It was a little wait but I was okay with. Pricing was great I do see myself coming back for more work. Thank you.

CS
Christine S.
Rochester, NY
Ford Fusion
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03/02/2018
Great work great people done when said.
This is a great place. They are honest sincere people. Work is done and finished when promised. Nothing unexpected added on.

RS
Rich S.
Penfield, NY
Toyota Camry
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02/21/2018
Latest service on my 2002 Camry XLE
Scott and Dan do a great job. Excellent service at a great value
Scott P., Owner from Browncroft Garage, Inc responded on 04/05/2018

Thanks Rich. Always happy to help and thank you for the review!


DK
Dottie K.
Rochester, NY
Chevrolet Cavalier
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02/16/2018
inspection
Always courteous and helpful When I go there I know I can trust them and that is so
important for me. I drive an older car and I always get nervous about unnecessary repairs
They are always 100% honest with me. Love this place....

LL
Lori L.
Rochester, NY
Scion xA
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02/16/2018
Great customer service, friendly and personable
We found Browncroft Garage to be friendly, knowledgeable and accommodating. They got the job done in a timely manner, making us aware of cost and labor involved every step of the way. We recently changed mechanics and weren't sure what to expect, we were pleasantly surprised with reasonable rates and excellent work.

JR
Jerry R.
Brockport, NY
Honda CR-V
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02/16/2018
Brakes needed repair
Scott and his team identified the problem my wife was having and had it fixed the same day even though we did not have an appointment. My wife reports that she is very satisfied with how her car is driving.

CK
Chris K.
Rochester, NY
Mazda CX-9
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02/04/2018
Great, honest, affordable service
Scott and the crew at Browncroft are the best. They provide great service. We had taken our Mazda to the dealership for an airbag recall and of course the dealership service department found repairs that had to made and would cost $1500. Took it to Browncroft and they saw no issue worth fixing. We dodged a bullet with Browncroft. Also the Sunday hours are much appreciated.

SA
Shirley A.
Spencerport, NY
Ford Five Hundred
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01/31/2018
Great Service,Always Fair and Honest!!!
I always feel like my car is safe for me to drive after any service I have done. You receive an honest estimate of any work that's needed,no extra add -ons that aren't necessary.I recommend Browncroft garage to any woman who needs service on her car because you can truly trust what they tell you!

BM
Bill M.
Rush, NY
Volvo V70
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01/18/2018
prompt service
surprised no one test drove after replacing tie rod end
Scott P., Owner from Browncroft Garage, Inc responded on 01/18/2018

Hi Bill-

I can assure you the vehicle was test driven after the the suspension and alignment work. Its still shaking due to the tires if you have any issues please give me a call t the shop and we would be happy to assist - 585-288-5060.


VH
vera h.
Rochester, NY
Chrysler Pacifica
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01/17/2018
Browncroft Garage
Attentiveness to the accuracy of vehicle diagnosis is great & professional. The staff is friendly and show professionalism.

KG
Kristy Mooney G.
Henrietta, NY
Subaru Legacy
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01/15/2018
Stellar employees
Even in sub-degree temps these guys are the hardest working techs in Rochester. My car is ready to go a few more thousand miles. Always efficient & reliable service - for routine mainentance (this visit) or big jobs (brake lines in the past).