ReScore Reviews™ (3)
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.Brad Fleming
All I can say is Great job and Thank You to everyone at the Brake Shop!
Got right back to be within 10 min. i had a new battery installed.
What, you ask do they do every time ? Great Service, Value and in a quick style.
They are the BEST at trying to keep things completed in a timely fashion. If a problem arises, there will be a call to the customer to give an informed and
easily understood diagnosis. The work at the Brake Shop is impeccable.
Time and time again, the staff at the Brake Shop in Forks Township is right on the mark and goes the extra mile in being helpful. See ya soon, Brake Shop, and THANKS !!!