Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

376 Reviews

98% Would Recommend
Latest Review 11 days ago

Reviews


NR
NINA R.
Dunkirk, MD
Cadillac DTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Knowledgeable
This shop has been in business for about thirty years. Paul is very knowledgeable about all vehicle repairs and the rest of the crew are as well. My Cadillac needed a number of repairs (over 100000 miles) and there was no delay in getting parts. They are up to date with a good computer system and ability to connect with you by email. The biggest downside is the flight of stairs you must climb when you go in the door to get to the service counter and speak with someone about your needs.

AD
Anthony D.
Clinton, MD
Chevrolet Chevy Express
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/06/2018 Category: Service
Anthony said they were rude when he first came in.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 10/14/2018

if we were rude i apoligize it looks like you came in close to closing time usually we are always busy so i assume i was the one your refering to being rude but im pretty sure we did take care of your tire issue as fast as we could because that is our main concern is to help people when they need us it seems most repair shops have lost the meaning of service so in closing its a two way street and i paul bresnahan always look at the person on the otherside of the counter and put myself in their place thats why my crew always tries to help no matter what our personal wants our

PAUL BRESNAHAN
OWNER
301-832-0937

MS
Mike S.
Dunkirk, MD
Chrysler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Mike said the employees were professional. They provided good service. He had no service problems.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Dunkirk, MD
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Greg said they met his expectations.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Owings, MD
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Brian said he has never had any problem with their services. The business has always been great.
This review was collected via phone interview by Customer Research Inc.

PC
Patrick C.
Maryland
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Patrick said this business was fantastic. They saw him quickly and did the job very well. They were up front with how long it would take them to get the parts and how long the repair would take. They called him when his vehicle was ready and it was done to his expectations.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Huntingtown, MD
Chevrolet Caprice
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018
Repair work seems to be going down.
Car brought in nearly a month ago; fixed one thing but in the process Town Square broke something else. They made two attempts to fix what they had broken and they had my car for three weeks. I drove it one day and what they fixed lasted about a half an hour's drive and then broke again. Really disgusted and upset.
Paul B., owner from Town Square Auto responded on 10/14/2018

Unfournately customers dont realize that a 28 year old vehicle can develop problems that can make them very hard to repair because of the lack of supporting parts supply.This vehicle was brought in because of a driveability problem meaning hard start running poorly anyway we repaired for around $230.00 dollars the customer brought to our attention that the shift indicator was not working so as always i assume responsibility to take care of the issue we glued a small piece to the mechanisim that makes the indicator work.Twice we tried so anyway in order to fix properly it needs a new steering column to blame us for this problem would be like getting your car painted you pick it up and the transmission stops moving the problem is out of the service providers hands.We tried to fix the car but we were never at fault the customer never tried to offer to pay for the repair or work it out to help esch other no instead you cancel the payment why we are spending valuable time trying to locate a column.All i have to say is you have choices to take your car wherever you wish and i suggest you exercise that right obviously we are not deserving of taking care of your car needs but in closing all local service bussinesses im sure have the same philosiphy as i do that is they will bend over backwards to help but it is a two way street and at the pace this country is going we are doing to be harder to find then all you will have is amazon,ntb,dealerships and malor chains that there employees have no skin in the game and at that point everyone is going to wonder what happened to those guys down the street we trusted so much.

PAUL BRESNAHAN
OWNER
301-832-0937

JG
John G.
Dunkirk, MD
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
John said this business does good work.
This review was collected via phone interview by Customer Research Inc.

RW
Ronnie W.
Maryland
GMC Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Ronnie said the employees he worked with was very helpful. He was nice. He provided him the wrong service part. The employee he spoke with later would not listen to his concerns.
This review was collected via phone interview by Customer Research Inc.

RT
ROBERT T.
Dunkirk, MD
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
The people/employee's
Your honesty says it all. They understand your situation and want to work hard to take care of your problem.

BR
Bill R.
North Beach, MD
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Bill said he thought this business' staff did an excellent job and was very professional.
This review was collected via phone interview by Customer Research Inc.

CE
Carl E.
Owings, MD
Ford LTD Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Carl and said he liked the way the staff did business. They provided good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dunkirk, MD
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Very Happy With Service
I am very happy with the work done by Town Square Auto. My car is running great.

SO
Steven O.
Ellicott City, MD
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Steven said the staff got him in when they said they would and got him out fast. They were just really nice people.
This review was collected via phone interview by Customer Research Inc.

JP
Jeremy P.
Huntingtown, MD
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jeremy said the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

CZ
Chris Z.
Baltimore, MD
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Chris said the staff does good work and his vehicle is running fine.
This review was collected via phone interview by Customer Research Inc.

WC
Will C.
California, MD
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Will said he has been using this business for years. His most recent experience was excellent.
This review was collected via phone interview by Customer Research Inc.

JM
JAMES M.
Dunkirk, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Tire Repair
Walk-in Service completed while I waited

LT
Larry T.
North Beach, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Larry said he really appreciates Paul, and the hard work he does. He is always happy with the work, and he is treated well.
This review was collected via phone interview by Customer Research Inc.

CM
Christopher M.
Dunkirk, MD
Ford Transit Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Christopher said the employees did the job but it took a little longer than he expected. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 376 in total