Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

359 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JM
JAMES M.
Dunkirk, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Tire Repair
Walk-in Service completed while I waited

LT
Larry T.
North Beach, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Larry said he really appreciates Paul, and the hard work he does. He is always happy with the work, and he is treated well.
This review was collected via phone interview by Customer Research Inc.

CM
Christopher M.
Dunkirk, MD
Ford Transit Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Christopher said the employees did the job but it took a little longer than he expected. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

TB
Tracey B.
Friendship, MD
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Tracey said the business is very quick. They did an inspection and did not try to sell anything that was not needed. She is very happy with them and prices are good.
This review was collected via phone interview by Customer Research Inc.

PG
Patrick G.
Solomons, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Patrick said the facility provided good service for a fair price. He received phone updates. One of the problems with the vehicle was not touched.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Dunkirk, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Dennis said the business seemed to take a long time to change four tires.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
North Beach, MD
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Tom said the mechanic does great work and he charges great prices. He also said his family uses him because of the good work that's done.
This review was collected via phone interview by Customer Research Inc.

DD
Delores D.
Lothian, MD
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Delores said they tell her what needs to be done right away. They do exactly what they say. She appreciates the good quality work. They get the job done.
This review was collected via phone interview by Customer Research Inc.

TM
Todd M.
Owings, MD
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Todd said they did a pretty good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JR
Jose R.
Maryland
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jose said the facility did a great job.
This review was collected via phone interview by Customer Research Inc.

KA
Ken A.
Owings, MD
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Ken said the business ordered parts for his vehicle, and it took a long time for them to ship. Additionally, the delivery driver forgot to pick them up from the warehouse and drop them off at the business two days in a row, which delayed the staff from being able to complete the service even more.
This review was collected via phone interview by Customer Research Inc.

MA
Mancia A.
Lothian, MD
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Mancia said his overall experience was good. They were very nice.
This review was collected via phone interview by Customer Research Inc.

TW
Toni W.
Prince Frederick, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Toni said she has had a great overall experience with the business. The staff are very honest, accommodating, and they work with her. If she can't afford to do everything they suggest, they help her plan it out to come back in the future to do different pieces of the service and they don't argue with her about that. She moved out of the area recently, but she will still go out of her way to drive to the facility when she needs service. She is very satisfied with the business and she has been for years.
This review was collected via phone interview by Customer Research Inc.

TT
Tawn T.
Huntingtown, MD
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Tawn said he is very happy with the business. He takes all his automotive work there, and he has been going there for a long time. They always do a good job. He appreciates it
This review was collected via phone interview by Customer Research Inc.

AH
Austin H.
Owings, MD
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Austin said he's always trusted what the staff told him.
This review was collected via phone interview by Customer Research Inc.

AP
Andrew P.
Dunkirk, MD
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Andrew said the service was the best.
This review was collected via phone interview by Customer Research Inc.

CH
Cece H.
Churchton, MD
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Cece said this business is outstanding.
This review was collected via phone interview by Customer Research Inc.

CB
Cyndi B.
Chesapeake Beach, MD
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Cyndi said the business has a great staff. Paul never tries to pressure her into getting service on her vehicle that is not needed.
This review was collected via phone interview by Customer Research Inc.

AJ
Adam J.
Owings, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Adam said the business does good quality work on his vehicle. Jose always takes the time to talk to him about the services he completed.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Dunkirk, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
As always
Absolutely can not give a strong enough positive review that reflects the outstanding customer service or the quality of the work performed at Town Square Auto. Keep up the great work and high standards.

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