Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

401 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 4 days ago

Reviews


FS
FRANCES S.
Dunkirk, MD
Lexus IS 250C
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Routine service
As part of my earlier review I forgot to register the "star" rating. Town Square did a great job at a fair price.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/22/2018
Routine service
Town Square provides great service at a fair price.
Paul B., owner from Town Square Auto responded on 11/23/2018

mr shea can you redo the star rating i think you meant 5 stars one star is the worst thanks

PAUL BRESNAHAN
OWNER
301-832-0937

Verified Customer
Huntingtown, MD
Chevrolet Caprice
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018
Repair work seems to be going down.
Car brought in nearly a month ago; fixed one thing but in the process Town Square broke something else. They made two attempts to fix what they had broken and they had my car for three weeks. I drove it one day and what they fixed lasted about a half an hour's drive and then broke again. Really disgusted and upset.
Paul B., owner from Town Square Auto responded on 10/14/2018

Unfournately customers dont realize that a 28 year old vehicle can develop problems that can make them very hard to repair because of the lack of supporting parts supply.This vehicle was brought in because of a driveability problem meaning hard start running poorly anyway we repaired for around $230.00 dollars the customer brought to our attention that the shift indicator was not working so as always i assume responsibility to take care of the issue we glued a small piece to the mechanisim that makes the indicator work.Twice we tried so anyway in order to fix properly it needs a new steering column to blame us for this problem would be like getting your car painted you pick it up and the transmission stops moving the problem is out of the service providers hands.We tried to fix the car but we were never at fault the customer never tried to offer to pay for the repair or work it out to help esch other no instead you cancel the payment why we are spending valuable time trying to locate a column.All i have to say is you have choices to take your car wherever you wish and i suggest you exercise that right obviously we are not deserving of taking care of your car needs but in closing all local service bussinesses im sure have the same philosiphy as i do that is they will bend over backwards to help but it is a two way street and at the pace this country is going we are doing to be harder to find then all you will have is amazon,ntb,dealerships and malor chains that there employees have no skin in the game and at that point everyone is going to wonder what happened to those guys down the street we trusted so much.

PAUL BRESNAHAN
OWNER
301-832-0937

MR
MATT R.
Dunkirk, MD
Toyota Sequoia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Inexperienced
I took my sequoia in for new tires and tpms sensors to be installed, they found inner tie rod to be worn out. Got it replaced, they did alignment, installed tires and sensors. Had problems with an air leak. Got truck back, I've had the sensors go off on the truck about every two weeks, come to find out the were not tight or they over tightened then and now leak air at stem, one sensor they put some kind of sealant to stop it and a different nut on it. Wheels wobble at normal speeds as well. Never going back, rather pay alittle more to have it done right

JR
JASON R.
Dunkirk, MD
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/23/2016
Town Square is Terrible
Pretty sure they are entirely populated with criminals. Avoid.

Sincerely,
Jason Reese

DC
DEBBIE C.
Dunkirk, MD
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2015
Questioning whether to return
We had always gotten good service at Town Square and Paul really helped us out when we had problems with a replaced transmission, but the last couple of services have raised concerns. It seems as unneeded maintenance is being pushed now. The shop called and said the front pads needed to be replaced. I had recently looked at the pads and they were fine. I declined the service. When we got the car home I pulled the front tires and the pads have 50% of the material remaining. This was after not finding the wheel lug key in its packaging in the glove box, I had to call and was told the key was in the cup holder where the mechanic found it. It is always in the glove box. A previous maintenance unneeded repairs were pushed. Finally, we had a coupon for 29.95, but were charged 38 and the charge was done via paypal instead of the regular credit card machine. Not sure why the shop has changed, but it raises concerns.
Paul B., owner from Town Square Auto responded on 12/29/2015

CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION


AD
Anthony D.
Clinton, MD
Chevrolet Chevy Express
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/06/2018 Category: Service
Anthony said they were rude when he first came in.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 10/14/2018

if we were rude i apoligize it looks like you came in close to closing time usually we are always busy so i assume i was the one your refering to being rude but im pretty sure we did take care of your tire issue as fast as we could because that is our main concern is to help people when they need us it seems most repair shops have lost the meaning of service so in closing its a two way street and i paul bresnahan always look at the person on the otherside of the counter and put myself in their place thats why my crew always tries to help no matter what our personal wants our

PAUL BRESNAHAN
OWNER
301-832-0937

AJ
Andy J.
Dunkirk, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2017 Category: Service
Andy said they were good.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Owings, MD
Subaru BRZ
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2017 Category: Service
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 03/24/2017

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

Paul B., owner from Town Square Auto responded on 03/24/2017

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

Paul B., owner from Town Square Auto responded on 03/25/2017

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan


Verified Customer
Dunkirk, MD
Ram 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018
One time garage
Decent work...poor communication.
Paul B., owner from Town Square Auto responded on 11/13/2018

sometimes its hard to estimate the exact time a vehicle will be done because of intangables im sorry you felt i didnt communicate will with you.But i will tell you that i sent a driver 30 miles to pick up the part that no one else had in stock because its strictly a dealer part.Our main concern is to get the vehicle back in your hands as quickly as possible i hope you reconsider your rating of us because we try extemly hard to help our customers i can assure if you took that vehicle anywhere else you wouldnt of seen it back on saturday but as you become more familar with living here and try some other repair shops you will find out how much we care i wish i could make things happen faster then they do sometimes but we are always at the mercy of other suppliers and we cant control all situations as much as i would like.Im sure sometimes i dont come over as the most caring person but i will assure you i always put myself on the other side of the counter so i do know how it feels and many times i realize i have made mistakes so please accept my apoligies for any miscommunication ill try to do better if you come back.

PAUL BRESNAHAN
OWNER
301-832-0937

RW
Ronnie W.
Maryland
GMC Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Ronnie said the employees he worked with was very helpful. He was nice. He provided him the wrong service part. The employee he spoke with later would not listen to his concerns.
This review was collected via phone interview by Customer Research Inc.

KA
Ken A.
Owings, MD
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Ken said the business ordered parts for his vehicle, and it took a long time for them to ship. Additionally, the delivery driver forgot to pick them up from the warehouse and drop them off at the business two days in a row, which delayed the staff from being able to complete the service even more.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Owings, MD
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017 Category: Service
Chris said he was charged for work that had not yet been done so he was given a refund, but it took a long time to get his money back.
This review was collected via phone interview by Customer Research Inc.

JB
Jen B.
Maryland
Cadillac Escalade
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2016 Category: Service
Jen said the business could not start on his vehicle, until the next day. He had to leave it overnight because there were other vehicles on the lift.
This review was collected via phone interview by Customer Research Inc.

RC
Ron C.
Maryland
Toyota Tundra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016 Category: Service
Ron said it was average but he needs to take his vehicle back because it wasn't done correctly. Regarding the valve stems, the warning system isn't working.
This review was collected via phone interview by Customer Research Inc.

LB
LORI B.
Owings, MD
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2016
Doing work without asking, informing, and lack of communication.
Despite telling the owner exactly what I wanted done and not done, he decided to do ignore my requests and do what they wanted.
I ended up with an oil change I didn't want and mounted brackets we wanted to do ourselves. In addition, major brake line replacement that we agreed on a price for ultimately increased. The excuse given was it was suppose to be within 10%. Not so because we negotiated to the agreed price because we couldn't afford the other in the first place. Nice people but, not good practice or professionalism.
Paul B., owner from Town Square Auto responded on 04/10/2016

LORI I TOOK THE TIME TO CALL YOU MULTIPLE TIMES TO EXPAIN THE REPAIRS TO YOU.WHEN A VEHICLE IS IN NEED OF REPAIRS AS BAD AS YOURS WAS MEANING REPLACING ALL THE BRAKE LINES NEEDED TO BE REPLACED THE FUEL TANK WAS BEING HELD UP BY ONE STRAP THAT WAS BARELY HOLDING IT FROM FALLING OUT OF THE VEHICLE IF YOU WANT THE MONEY BACK FOR THE OIL CHANGE STOP BY AND I WILL HAVE THEM REIMBURSE YOU.THE REASON WE DID THE OIL CHANGE WAS BEACUSE THE OIL THAT WAS ON THE DIP STICK WHICH WAS LOW WAS LIKE TAR.I RATHER A CUSTOMER BE UPSET WITH US BECAUSE THEY FEEL THAT WE CHARGED THEM TO MUCH THAN I WOULD TO NOT FIX IT PROPERLY AND THEY HAVE SOME KIND OF ACCIDENT OR POSSIBLE HURT THEMSELVES OR SOMEONE ELSE.I DONT GET MANY COMPLAINTS ABOUT THE SERVICE THAT WE PROVIDE BUT I DO FEEL AND MANY OTHER PEOPLE THAT WE ALWAYS TRY TO EXCEED THERE EXPECTATIONS.I FEEL THAT YOU DIDNT WANT TO SPEND THE MONEY TO HAVE THE VEHICLE FIXED BUT YET YOU WANTED IT FIXED AND I TRIED TO EXPLAIN HOW DIFFICULT OF A JOB YOUR VEHICLE WAS AND I DID DISCOUNT THE BILL QUITE A BIT AND MOST TIMES I OFFER PEOPLE THE OPTION TO PAY FOR PART OF THE BILL AND THE REST AT A LATER SCHEDULED DATE SO PEOPLE CAN STILL USE THERE VEHICLE FOR THE REASONS THAT THEY USE IT FOR.IN CLOSING I ALWAYS TRY TO EXPLAIN TO PEOPLE WHAT IS INVOLVED IN THE REPAIR AND WHY IT COST AS MUCH AS IT DOES IN MY LAST CONVERSATION WITH YOU I DIDNT FEEL THERE WAS ANY MISCOMMUNICATION BUT I GUESS I WAS WRONG.SIGNED PAUL BRESNAHAN


KM
KEN M.
Dunkirk, MD
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2016
Quick service but had to do over
Had a repair done but the vehicle broke down in my driveway. They sent a tow truck and brought it back to the shop where they repaired it again. Didn't charge me any more. Rated a 3 because my driveway is a mess with fluid everywhere.

NR
NINA R.
Dunkirk, MD
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Knowledgeable
This shop has been in business for about thirty years. Paul is very knowledgeable about all vehicle repairs and the rest of the crew are as well. My Cadillac needed a number of repairs (over 100000 miles) and there was no delay in getting parts. They are up to date with a good computer system and ability to connect with you by email. The biggest downside is the flight of stairs you must climb when you go in the door to get to the service counter and speak with someone about your needs.

CM
Christopher M.
Dunkirk, MD
Ford Transit Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Christopher said the employees did the job but it took a little longer than he expected. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

PG
Patrick G.
Solomons, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Patrick said the facility provided good service for a fair price. He received phone updates. One of the problems with the vehicle was not touched.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Dunkirk, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Dennis said the business seemed to take a long time to change four tires.
This review was collected via phone interview by Customer Research Inc.

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