Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

357 Reviews

99% Would Recommend
Latest Review about 5 hours ago

Reviews


MR
MATT R.
Dunkirk, MD
Toyota Sequoia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Inexperienced
I took my sequoia in for new tires and tpms sensors to be installed, they found inner tie rod to be worn out. Got it replaced, they did alignment, installed tires and sensors. Had problems with an air leak. Got truck back, I've had the sensors go off on the truck about every two weeks, come to find out the were not tight or they over tightened then and now leak air at stem, one sensor they put some kind of sealant to stop it and a different nut on it. Wheels wobble at normal speeds as well. Never going back, rather pay alittle more to have it done right

JR
JASON R.
Dunkirk, MD
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/23/2016
Town Square is Terrible
Pretty sure they are entirely populated with criminals. Avoid.

Sincerely,
Jason Reese

DC
DEBBIE C.
Dunkirk, MD
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2015
Questioning whether to return
We had always gotten good service at Town Square and Paul really helped us out when we had problems with a replaced transmission, but the last couple of services have raised concerns. It seems as unneeded maintenance is being pushed now. The shop called and said the front pads needed to be replaced. I had recently looked at the pads and they were fine. I declined the service. When we got the car home I pulled the front tires and the pads have 50% of the material remaining. This was after not finding the wheel lug key in its packaging in the glove box, I had to call and was told the key was in the cup holder where the mechanic found it. It is always in the glove box. A previous maintenance unneeded repairs were pushed. Finally, we had a coupon for 29.95, but were charged 38 and the charge was done via paypal instead of the regular credit card machine. Not sure why the shop has changed, but it raises concerns.
Paul B., owner from Town Square Auto responded on 12/29/2015

CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION


AJ
Andy J.
Dunkirk, MD
Chevrolet Silverado 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2017 Category: Service
Andy said they were good.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Owings, MD
Subaru BRZ
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2017 Category: Service
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 03/24/2017

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

Paul B., owner from Town Square Auto responded on 03/24/2017

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

Paul B., owner from Town Square Auto responded on 03/25/2017

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan


KA
Ken A.
Owings, MD
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Ken said the business ordered parts for his vehicle, and it took a long time for them to ship. Additionally, the delivery driver forgot to pick them up from the warehouse and drop them off at the business two days in a row, which delayed the staff from being able to complete the service even more.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Owings, MD
Nissan Maxima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017 Category: Service
Chris said he was charged for work that had not yet been done so he was given a refund, but it took a long time to get his money back.
This review was collected via phone interview by Customer Research Inc.

JB
Jen B.
Maryland
Cadillac Escalade
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2016 Category: Service
Jen said the business could not start on his vehicle, until the next day. He had to leave it overnight because there were other vehicles on the lift.
This review was collected via phone interview by Customer Research Inc.

RC
Ron C.
Maryland
Toyota Tundra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016 Category: Service
Ron said it was average but he needs to take his vehicle back because it wasn't done correctly. Regarding the valve stems, the warning system isn't working.
This review was collected via phone interview by Customer Research Inc.

LB
LORI B.
Owings, MD
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2016
Doing work without asking, informing, and lack of communication.
Despite telling the owner exactly what I wanted done and not done, he decided to do ignore my requests and do what they wanted.
I ended up with an oil change I didn't want and mounted brackets we wanted to do ourselves. In addition, major brake line replacement that we agreed on a price for ultimately increased. The excuse given was it was suppose to be within 10%. Not so because we negotiated to the agreed price because we couldn't afford the other in the first place. Nice people but, not good practice or professionalism.
Paul B., owner from Town Square Auto responded on 04/10/2016

LORI I TOOK THE TIME TO CALL YOU MULTIPLE TIMES TO EXPAIN THE REPAIRS TO YOU.WHEN A VEHICLE IS IN NEED OF REPAIRS AS BAD AS YOURS WAS MEANING REPLACING ALL THE BRAKE LINES NEEDED TO BE REPLACED THE FUEL TANK WAS BEING HELD UP BY ONE STRAP THAT WAS BARELY HOLDING IT FROM FALLING OUT OF THE VEHICLE IF YOU WANT THE MONEY BACK FOR THE OIL CHANGE STOP BY AND I WILL HAVE THEM REIMBURSE YOU.THE REASON WE DID THE OIL CHANGE WAS BEACUSE THE OIL THAT WAS ON THE DIP STICK WHICH WAS LOW WAS LIKE TAR.I RATHER A CUSTOMER BE UPSET WITH US BECAUSE THEY FEEL THAT WE CHARGED THEM TO MUCH THAN I WOULD TO NOT FIX IT PROPERLY AND THEY HAVE SOME KIND OF ACCIDENT OR POSSIBLE HURT THEMSELVES OR SOMEONE ELSE.I DONT GET MANY COMPLAINTS ABOUT THE SERVICE THAT WE PROVIDE BUT I DO FEEL AND MANY OTHER PEOPLE THAT WE ALWAYS TRY TO EXCEED THERE EXPECTATIONS.I FEEL THAT YOU DIDNT WANT TO SPEND THE MONEY TO HAVE THE VEHICLE FIXED BUT YET YOU WANTED IT FIXED AND I TRIED TO EXPLAIN HOW DIFFICULT OF A JOB YOUR VEHICLE WAS AND I DID DISCOUNT THE BILL QUITE A BIT AND MOST TIMES I OFFER PEOPLE THE OPTION TO PAY FOR PART OF THE BILL AND THE REST AT A LATER SCHEDULED DATE SO PEOPLE CAN STILL USE THERE VEHICLE FOR THE REASONS THAT THEY USE IT FOR.IN CLOSING I ALWAYS TRY TO EXPLAIN TO PEOPLE WHAT IS INVOLVED IN THE REPAIR AND WHY IT COST AS MUCH AS IT DOES IN MY LAST CONVERSATION WITH YOU I DIDNT FEEL THERE WAS ANY MISCOMMUNICATION BUT I GUESS I WAS WRONG.SIGNED PAUL BRESNAHAN


KM
KEN M.
Dunkirk, MD
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2016
Quick service but had to do over
Had a repair done but the vehicle broke down in my driveway. They sent a tow truck and brought it back to the shop where they repaired it again. Didn't charge me any more. Rated a 3 because my driveway is a mess with fluid everywhere.

PG
Patrick G.
Solomons, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Patrick said the facility provided good service for a fair price. He received phone updates. One of the problems with the vehicle was not touched.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Dunkirk, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Dennis said the business seemed to take a long time to change four tires.
This review was collected via phone interview by Customer Research Inc.

TM
Todd M.
Owings, MD
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Todd said they did a pretty good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Dunkirk, MD
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SN
Shaq N.
Owings, MD
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018 Category: Service
Shaq said the staff at this business was really nice.
This review was collected via phone interview by Customer Research Inc.

JF
Jerry F.
Chesapeake Beach, MD
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Jerry said the staff at this business did a good job servicing his vehicle. He was disappointed that after he requested the front desk staff have the technician check to see if he needed a new serpentine belt, he failed to do so. He stated he felt their facility was too dirty.
This review was collected via phone interview by Customer Research Inc.

AF
Andrew Jr F.
Dunkirk, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2017 Category: Service
Andrew said the service was okay and the work was good.
This review was collected via phone interview by Customer Research Inc.

RC
Ricky C.
Owings, MD
Audi Q5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Spoke with Nicole. She said she had a good experience.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
Dunkirk, MD
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Jennifer said they did a good job but they just took a little longer.
This review was collected via phone interview by Customer Research Inc.

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