CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION
what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it
sorry for the few spelling errors im a little tires but i think everyone understands what i mean
tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan
I ended up with an oil change I didn't want and mounted brackets we wanted to do ourselves. In addition, major brake line replacement that we agreed on a price for ultimately increased. The excuse given was it was suppose to be within 10%. Not so because we negotiated to the agreed price because we couldn't afford the other in the first place. Nice people but, not good practice or professionalism.
LORI I TOOK THE TIME TO CALL YOU MULTIPLE TIMES TO EXPAIN THE REPAIRS TO YOU.WHEN A VEHICLE IS IN NEED OF REPAIRS AS BAD AS YOURS WAS MEANING REPLACING ALL THE BRAKE LINES NEEDED TO BE REPLACED THE FUEL TANK WAS BEING HELD UP BY ONE STRAP THAT WAS BARELY HOLDING IT FROM FALLING OUT OF THE VEHICLE IF YOU WANT THE MONEY BACK FOR THE OIL CHANGE STOP BY AND I WILL HAVE THEM REIMBURSE YOU.THE REASON WE DID THE OIL CHANGE WAS BEACUSE THE OIL THAT WAS ON THE DIP STICK WHICH WAS LOW WAS LIKE TAR.I RATHER A CUSTOMER BE UPSET WITH US BECAUSE THEY FEEL THAT WE CHARGED THEM TO MUCH THAN I WOULD TO NOT FIX IT PROPERLY AND THEY HAVE SOME KIND OF ACCIDENT OR POSSIBLE HURT THEMSELVES OR SOMEONE ELSE.I DONT GET MANY COMPLAINTS ABOUT THE SERVICE THAT WE PROVIDE BUT I DO FEEL AND MANY OTHER PEOPLE THAT WE ALWAYS TRY TO EXCEED THERE EXPECTATIONS.I FEEL THAT YOU DIDNT WANT TO SPEND THE MONEY TO HAVE THE VEHICLE FIXED BUT YET YOU WANTED IT FIXED AND I TRIED TO EXPLAIN HOW DIFFICULT OF A JOB YOUR VEHICLE WAS AND I DID DISCOUNT THE BILL QUITE A BIT AND MOST TIMES I OFFER PEOPLE THE OPTION TO PAY FOR PART OF THE BILL AND THE REST AT A LATER SCHEDULED DATE SO PEOPLE CAN STILL USE THERE VEHICLE FOR THE REASONS THAT THEY USE IT FOR.IN CLOSING I ALWAYS TRY TO EXPLAIN TO PEOPLE WHAT IS INVOLVED IN THE REPAIR AND WHY IT COST AS MUCH AS IT DOES IN MY LAST CONVERSATION WITH YOU I DIDNT FEEL THERE WAS ANY MISCOMMUNICATION BUT I GUESS I WAS WRONG.SIGNED PAUL BRESNAHAN