98% Would Recommend
Latest Review about 24 hours ago
MATT R. on 11/01/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Inexperienced "
I took my sequoia in for new tires and tpms sensors to be installed, they found inner tie rod to be worn out. Got it replaced, they did alignment, installed tires and sensors. Had problems with an air leak. Got truck back, I've had the sensors go off on the truck about every two weeks, come to find out the were not tight or they over tightened then and now leak air at stem, one sensor they put some kind of sealant to stop it and a different nut on it. Wheels wobble at normal speeds as well. Never going back, rather pay alittle more to have it done right
Vehicle: Toyota Sequoia
Service Date: 10/31/2017
Review Created: 11/01/2017 03:01 AM
Stephen W. on 03/23/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
Vehicle: Subaru BRZ
Category: Service
Service Date: 03/22/2017
Review Created: 03/23/2017
This review was collected via phone interview by Customer Research Inc.
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Paul B., owner at Town Square Auto responded on 03/24/2017

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

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Paul B., owner at Town Square Auto responded on 03/24/2017

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

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Paul B., owner at Town Square Auto responded on 03/25/2017

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan

LORI B. on 03/25/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Doing work without asking, informing, and lack of communication."
Despite telling the owner exactly what I wanted done and not done, he decided to do ignore my requests and do what they wanted.
I ended up with an oil change I didn't want and mounted brackets we wanted to do ourselves. In addition, major brake line replacement that we agreed on a price for ultimately increased. The excuse given was it was suppose to be within 10%. Not so because we negotiated to the agreed price because we couldn't afford the other in the first place. Nice people but, not good practice or professionalism.
Vehicle: Dodge Pickup
Service Date: 03/23/2016
Review Created: 03/25/2016 05:58 AM
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Paul B., owner at Town Square Auto responded on 04/10/2016

LORI I TOOK THE TIME TO CALL YOU MULTIPLE TIMES TO EXPAIN THE REPAIRS TO YOU.WHEN A VEHICLE IS IN NEED OF REPAIRS AS BAD AS YOURS WAS MEANING REPLACING ALL THE BRAKE LINES NEEDED TO BE REPLACED THE FUEL TANK WAS BEING HELD UP BY ONE STRAP THAT WAS BARELY HOLDING IT FROM FALLING OUT OF THE VEHICLE IF YOU WANT THE MONEY BACK FOR THE OIL CHANGE STOP BY AND I WILL HAVE THEM REIMBURSE YOU.THE REASON WE DID THE OIL CHANGE WAS BEACUSE THE OIL THAT WAS ON THE DIP STICK WHICH WAS LOW WAS LIKE TAR.I RATHER A CUSTOMER BE UPSET WITH US BECAUSE THEY FEEL THAT WE CHARGED THEM TO MUCH THAN I WOULD TO NOT FIX IT PROPERLY AND THEY HAVE SOME KIND OF ACCIDENT OR POSSIBLE HURT THEMSELVES OR SOMEONE ELSE.I DONT GET MANY COMPLAINTS ABOUT THE SERVICE THAT WE PROVIDE BUT I DO FEEL AND MANY OTHER PEOPLE THAT WE ALWAYS TRY TO EXCEED THERE EXPECTATIONS.I FEEL THAT YOU DIDNT WANT TO SPEND THE MONEY TO HAVE THE VEHICLE FIXED BUT YET YOU WANTED IT FIXED AND I TRIED TO EXPLAIN HOW DIFFICULT OF A JOB YOUR VEHICLE WAS AND I DID DISCOUNT THE BILL QUITE A BIT AND MOST TIMES I OFFER PEOPLE THE OPTION TO PAY FOR PART OF THE BILL AND THE REST AT A LATER SCHEDULED DATE SO PEOPLE CAN STILL USE THERE VEHICLE FOR THE REASONS THAT THEY USE IT FOR.IN CLOSING I ALWAYS TRY TO EXPLAIN TO PEOPLE WHAT IS INVOLVED IN THE REPAIR AND WHY IT COST AS MUCH AS IT DOES IN MY LAST CONVERSATION WITH YOU I DIDNT FEEL THERE WAS ANY MISCOMMUNICATION BUT I GUESS I WAS WRONG.SIGNED PAUL BRESNAHAN

JASON R. on 02/23/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Town Square is Terrible"
Pretty sure they are entirely populated with criminals. Avoid.

Sincerely,
Jason Reese
Vehicle: Honda Accord
Service Date: 02/23/2016
Review Created: 02/23/2016 09:20 PM
DEBBIE C. on 12/28/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Questioning whether to return"
We had always gotten good service at Town Square and Paul really helped us out when we had problems with a replaced transmission, but the last couple of services have raised concerns. It seems as unneeded maintenance is being pushed now. The shop called and said the front pads needed to be replaced. I had recently looked at the pads and they were fine. I declined the service. When we got the car home I pulled the front tires and the pads have 50% of the material remaining. This was after not finding the wheel lug key in its packaging in the glove box, I had to call and was told the key was in the cup holder where the mechanic found it. It is always in the glove box. A previous maintenance unneeded repairs were pushed. Finally, we had a coupon for 29.95, but were charged 38 and the charge was done via paypal instead of the regular credit card machine. Not sure why the shop has changed, but it raises concerns.
Vehicle: Honda Civic
Service Date: 12/28/2015
Review Created: 12/28/2015 08:41 PM
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Paul B., owner at Town Square Auto responded on 12/29/2015

CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION

Greg A. on 02/23/2018
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Greg said everything went well at the business.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 02/19/2018
Review Created: 02/23/2018
This review was collected via phone interview by Customer Research Inc.
John M. on 02/21/2018
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John said the employees took care of his vehicle's needs. They completed service on time. The work was okay.
Vehicle: Pontiac Sunfire
Category: Service
Service Date: 02/17/2018
Review Created: 02/21/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer P. on 02/14/2018
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Jennifer said they have always provided great quality service. She has used them for a long time.
Vehicle: Ford F-150
Category: Service
Service Date: 02/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
BILL S. on 02/04/2018
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"Nice folks, good service, convenient location."
Just an oil change. Fast, complete service by helpful folks at a fair price.
Vehicle: Chevrolet Malibu
Service Date: 02/03/2018
Review Created: 02/04/2018 12:27 PM
Jerry F. on 02/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jerry said the staff at this business did a good job servicing his vehicle. He was disappointed that after he requested the front desk staff have the technician check to see if he needed a new serpentine belt, he failed to do so. He stated he felt their facility was too dirty.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 01/30/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Mike C. on 01/25/2018
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Mike said the overall experience was great. He will recommend this business to anyone.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/24/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Louie C. on 01/25/2018
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Louie said this business treated him great, and finished on time too.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/23/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Patrick G. on 01/24/2018
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Patrick said the staff were good, and provided fast service. However, his vehicle's check engine light came back on.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/22/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Joan P. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said the service was completed in a timely manner.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/16/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Ronnie W. on 01/20/2018
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Ronnie said he would recommend this business for service.
Vehicle: Audi A4
Category: Service
Service Date: 12/18/2017
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Joan P. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said the service was completed in a timely manner.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/16/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
MARY P. on 01/07/2018
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"Ordered a radiator and never asked for money unti they finished doing the repairs!"
Very nice people to deal with in Dunkirk, Maryland.
Vehicle: Toyota 4Runner
Service Date: 01/06/2018
Review Created: 01/07/2018 09:27 AM
Arlene B. on 01/05/2018
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Arlene said she would recommend the business.
Vehicle: BMW X3
Category: Service
Service Date: 01/02/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
GREG N. on 12/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Heat"
As usual great service. No heat in car on coldest day. They always find a way to get you in.
Vehicle: Acura 3.2TL
Service Date: 12/30/2017
Review Created: 12/31/2017 08:47 AM
JACK C. on 12/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, quick service!"
Excellent, quick service and friendly staff.
Vehicle: Toyota Sienna
Service Date: 12/30/2017
Review Created: 12/31/2017 06:37 AM
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