Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

339 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MR
MATT R.
Dunkirk, MD
Toyota Sequoia
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
Inexperienced
I took my sequoia in for new tires and tpms sensors to be installed, they found inner tie rod to be worn out. Got it replaced, they did alignment, installed tires and sensors. Had problems with an air leak. Got truck back, I've had the sensors go off on the truck about every two weeks, come to find out the were not tight or they over tightened then and now leak air at stem, one sensor they put some kind of sealant to stop it and a different nut on it. Wheels wobble at normal speeds as well. Never going back, rather pay alittle more to have it done right

SW
Stephen W.
Owings, MD
Subaru BRZ
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2017 Category: Service
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
This review was collected via phone interview by Customer Research Inc.
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Paul B., owner from Town Square Auto

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

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Paul B., owner from Town Square Auto

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

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Paul B., owner from Town Square Auto

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan


LB
LORI B.
Owings, MD
Dodge Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2016
Doing work without asking, informing, and lack of communication.
Despite telling the owner exactly what I wanted done and not done, he decided to do ignore my requests and do what they wanted.
I ended up with an oil change I didn't want and mounted brackets we wanted to do ourselves. In addition, major brake line replacement that we agreed on a price for ultimately increased. The excuse given was it was suppose to be within 10%. Not so because we negotiated to the agreed price because we couldn't afford the other in the first place. Nice people but, not good practice or professionalism.
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Paul B., owner from Town Square Auto

LORI I TOOK THE TIME TO CALL YOU MULTIPLE TIMES TO EXPAIN THE REPAIRS TO YOU.WHEN A VEHICLE IS IN NEED OF REPAIRS AS BAD AS YOURS WAS MEANING REPLACING ALL THE BRAKE LINES NEEDED TO BE REPLACED THE FUEL TANK WAS BEING HELD UP BY ONE STRAP THAT WAS BARELY HOLDING IT FROM FALLING OUT OF THE VEHICLE IF YOU WANT THE MONEY BACK FOR THE OIL CHANGE STOP BY AND I WILL HAVE THEM REIMBURSE YOU.THE REASON WE DID THE OIL CHANGE WAS BEACUSE THE OIL THAT WAS ON THE DIP STICK WHICH WAS LOW WAS LIKE TAR.I RATHER A CUSTOMER BE UPSET WITH US BECAUSE THEY FEEL THAT WE CHARGED THEM TO MUCH THAN I WOULD TO NOT FIX IT PROPERLY AND THEY HAVE SOME KIND OF ACCIDENT OR POSSIBLE HURT THEMSELVES OR SOMEONE ELSE.I DONT GET MANY COMPLAINTS ABOUT THE SERVICE THAT WE PROVIDE BUT I DO FEEL AND MANY OTHER PEOPLE THAT WE ALWAYS TRY TO EXCEED THERE EXPECTATIONS.I FEEL THAT YOU DIDNT WANT TO SPEND THE MONEY TO HAVE THE VEHICLE FIXED BUT YET YOU WANTED IT FIXED AND I TRIED TO EXPLAIN HOW DIFFICULT OF A JOB YOUR VEHICLE WAS AND I DID DISCOUNT THE BILL QUITE A BIT AND MOST TIMES I OFFER PEOPLE THE OPTION TO PAY FOR PART OF THE BILL AND THE REST AT A LATER SCHEDULED DATE SO PEOPLE CAN STILL USE THERE VEHICLE FOR THE REASONS THAT THEY USE IT FOR.IN CLOSING I ALWAYS TRY TO EXPLAIN TO PEOPLE WHAT IS INVOLVED IN THE REPAIR AND WHY IT COST AS MUCH AS IT DOES IN MY LAST CONVERSATION WITH YOU I DIDNT FEEL THERE WAS ANY MISCOMMUNICATION BUT I GUESS I WAS WRONG.SIGNED PAUL BRESNAHAN


JR
JASON R.
Dunkirk, MD
Honda Accord
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/23/2016
Town Square is Terrible
Pretty sure they are entirely populated with criminals. Avoid.

Sincerely,
Jason Reese

DC
DEBBIE C.
Dunkirk, MD
Honda Civic
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2015
Questioning whether to return
We had always gotten good service at Town Square and Paul really helped us out when we had problems with a replaced transmission, but the last couple of services have raised concerns. It seems as unneeded maintenance is being pushed now. The shop called and said the front pads needed to be replaced. I had recently looked at the pads and they were fine. I declined the service. When we got the car home I pulled the front tires and the pads have 50% of the material remaining. This was after not finding the wheel lug key in its packaging in the glove box, I had to call and was told the key was in the cup holder where the mechanic found it. It is always in the glove box. A previous maintenance unneeded repairs were pushed. Finally, we had a coupon for 29.95, but were charged 38 and the charge was done via paypal instead of the regular credit card machine. Not sure why the shop has changed, but it raises concerns.
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Paul B., owner from Town Square Auto

CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION


TK
Toni K.
Lothian, MD
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Toni said the employees were nice They were courteous. The looked over her vehicle. They did not perform any unnecessary work. They made sure her vehicle was safe.
This review was collected via phone interview by Customer Research Inc.

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Vernell S.
Dunkirk, MD
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Vernell said he has worked with the business for many years, and he has always had great service with them.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Dunkirk, MD
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Richard said he has been dealing with this business for years. They do a good job.
This review was collected via phone interview by Customer Research Inc.

NC
Nicholas C.
Churchton, MD
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Nicholas said the work was done in a timely fashion and everything worked out fine with his schedule.
This review was collected via phone interview by Customer Research Inc.

RW
Rob W.
Dunkirk, MD
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Rob said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

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Noah P.
Sunderland, MD
Acura 3.2TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Noah said that the staff at the facility did a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

WR
Wayne R.
Maryland
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Wayne said that he came into the facility at the last minute on a Saturday morning, they were able to complete his service same day and he is very satisfied. It was not his first time there and he is always taken care of.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Dunkirk, MD
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Dennis said the facility provided excellent service and the representative at the counter was fantastic. He said the service was done in a timely manner and he had a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
Huntingtown, MD
Nissan NV200 Taxi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Josh said the people are good.
This review was collected via phone interview by Customer Research Inc.

AD
Allen D.
Chesapeake Beach, MD
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Allen said they did a good job. They were straight forward and honest.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Huntingtown, MD
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Spoke with Mike. He said the staff gave him a very good price, they did good work, are very professional, and considerate of his hours versus their hours. He said they always accommodate him, and he hasn't had any problems, and hasn't had to bring anything back to the business.
This review was collected via phone interview by Customer Research Inc.

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Brian A.
Owings, MD
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Brian said, he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

LK
Louisa K.
Huntingtown, MD
Toyota Matrix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Louisa said the price was fair and the service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KB
KENNY B.
North Beach, MD
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great people and always friendly !!!
It is always a great experience to deal with Paul and crew they always have the knowledge of the parts and if not in stock where to get them in a fast and efficient business manner !!!

EL
EDWARD L.
Dunkirk, MD
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Great customer service as always. A pleasure to do business at Town square!
Great customer service as always, pleasure to do business at Town square.