Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

181 Reviews

98% Would Recommend
Latest Review 18 days ago

Reviews


SR
Sriuivos R.
Ashburn, VA
Honda Accord Cpe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/13/2018 Category: Service
Sriuivos said the price was too high just to have his battery changed.
This review was collected via phone interview by Customer Research Inc.

RR
Rachell R.
Herndon, VA
Chevrolet Camaro
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2018 Category: Service
Rachell said she does not appreciate the advice given to her by the business. She said they charged her $99 for a diagnostic test and said that her alternator was bad and was not charging the battery. Rachell said another business found that she did not need an alternator just a battery, her total bill was $200 as opposed to $1200.
This review was collected via phone interview by Customer Research Inc.
John L., Executive Manager from Intell Auto Service responded on 09/29/2018

Thank you for sharing your feedback with us. We're usually known for our customer service and do our best to provide the best possible level of service. I apologize for not providing more details of the issues with your car. If you would like to discuss further, please contact us. Thank you, we appreciate your business. 

Intell Auto Service
John Lee 
Executive Manager
703-665-2199

SP
Sam P.
Aldie, VA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Sam said he came in for tires, but the TPMS signal is going off after service.
This review was collected via phone interview by Customer Research Inc.

DB
Darin B.
Herndon, VA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2017 Category: Service
Darin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Leesburg, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Brake Change
Excellent Service - Great Job - good price

BC
Burcin C.
Vienna, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Burcin said the service was great.
This review was collected via phone interview by Customer Research Inc.

HR
Herb R.
Aldie, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Herb said he has gone to John for so many years.
This review was collected via phone interview by Customer Research Inc.

DF
Donald F.
Virginia
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Donald said that the service the business provided was typical, although not quite exceptional.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Hyattsville, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
David said this business was fast and prompt but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

SC
STAVROS C.
Aldie, VA
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Oil change Tire inspection
John and his crew are great. I’ve been coming to him for almost 10 years even from his other shop before. shop is clean and well maintained and they are quick to get you in and out.

RB
ROLAND B.
Aldie, VA
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
My car runs like dream now.
This place is great. Friendly, affordable. I will be taking my car back there for any mechanical work that needs done for sure.

EG
ERNIE G.
Herndon, VA
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Oil change and general mechanical inspection of the vechicle
Thank you above and beyond your excellent service made my car very reliable. Your service and excellent skills to diagnose the trouble your earn my trust. And still your shop delivery excellent service to any customer . JOB WELL DONE

SS
Shane S.
Chantilly, VA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Shane said they got it done faster then expected. Also they quoted him a better price.
This review was collected via phone interview by Customer Research Inc.

LV
Leon V.
Leesburg, VA
Jaguar XF
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Leon said he liked the service.
This review was collected via phone interview by Customer Research Inc.

BT
BRUCE T.
Fairfax, VA
INFINITI QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
The best auto service in town
It the best in town for the following reasons:
-They are very nice, friendly, and honest people.
-Their price is very competitive -the best in town.
-Their staff is very competent- they even fixed a few other issues created by other shops where my car was brought to.
-Their service is exceptional- they went above and beyond the scope of the work to get my car in top shape.

Highly recommend this shop!!

JF
JOHN F.
Aldie, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
New Tires and rear brakes
The team at Intel gave me new tires and brakes for the rear.
Been driving the car for over a week. Everything is great!
I will be using Intell again.

JF
JOHN F.
Aldie, VA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Mobile 1 oil change
Intell Auto Service provided a great oil change for me on short notice. They also installed running boards, a cover, and a bed extender on my truck. It's been about 60 days now and everything has held up very well. Definitely a place I would go back to.

Verified Customer
Leesburg, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Alternator Replacement
Great Job - good price - thanks John

PC
PAUL C.
Chantilly, VA
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Efficient
You can get good service at very fair price here. John is honest and ethical. I used to go to my expensive dealers for service. They always suggest replacement of parts prematurely. John only recommends replacements when necessary.

TI
TOM I.
Aldie, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
The BEST Customer Service...EVER!
From the very first contact John set the stage for a great experience. Friendly, accommodating, patient and professional, he diagnosed the situation, provided a very fair quote, and took care of my issue in record time. His business manner was as described in previous reviews which was a major reason for giving him my business. Intell will be get all my business going forward and I highly recommend them to anyone looking for honest and professional mechanics.

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