Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

365 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


TH
Thomas H.
Ohio
Cadillac DTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2016 Category: Service
Thomas said he was not satisfied with the service because his tire sensor light is still on. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

CT
Christina T.
Columbus, OH
Buick Rendezvous
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2016
Unhappy Customer
First, I came for a rear passenger tire air leak and was happy to find that it was the valve stem leaking. $10.75 done. But, a day later I was still loosing air in the same tire. Second, I tried to advise to not let the driver window down but it was too late. The window was let down. During the process of the service man trying to let it up (and 20 minutes later) he got it back up but cracked the casing around the window switches in the process. So I still have a flattening tire and now have a cracked window button casing. Needless to say, I'm not happy.

JP
Julian P.
Ohio
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2015 Category: Service
Julian said about six weeks ago he bought new rims from the business, then last week one of them came off while driving. He called Triple A to be towed off the road. He asked the driver what caused the rim to come off. That is when he found out that some of the lug nuts had not been tightened very well. When he contacted them, they apologized but there is no warranty and basically he was on his own. He had to pay $120 to replace the one that came off.
This review was collected via phone interview by Customer Research Inc.

NR
Nevae R.
Ohio
Honda Ridgeline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2015 Category: Service
Nevae said they had her vehicle for three weeks when it was only supposed to take three days. They only called her two times to let her know it was going to take longer. The finish date changed six times. She would not recommend them to others for reasons stated.
This review was collected via phone interview by Customer Research Inc.

JP
Joselyn P.
Ohio
Mercedes-Benz E350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/28/2018 Category: Service
Joselyn said the person at the front desk was rude to her. She went in because her tire was going flat and told him she thought it had a nail and without even looking at the tire, he told her that he would not be able to fix it. He did put the spare tire on and told her she was not going to get far with that spare. She told him she was having the tire fixed at another facility and he was not a professional and talked down on that facility. She's never has service there but does not think she would recommend this facility because he was very unprofessional.
This review was collected via phone interview by Customer Research Inc.

PH
Patrick H.
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/29/2019
good works
Great place too get wok done
Best bang for your buck

AC
Alex C.
Ohio
Toyota Tacoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2018 Category: Service
Alex said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

WR
William R.
Ohio
Mazda MPV
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2017 Category: Service
William said his overall experience with this business was average but they provided good service.
This review was collected via phone interview by Customer Research Inc.

LW
Lewis W.
Ohio
BMW M3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2016 Category: Service
Lewis said he had a dent on the drivers left back side that wasn't there when he dropped it off. They looked at the cameras and said they didn't see any thing. His vehicle was returned dirty. When he knocks off the dirt, he can see the dent.
This review was collected via phone interview by Customer Research Inc.

VM
Vincent M.
Ohio
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2016 Category: Service
Vincent said the employees at this business were helpful and informed him that there was a problem with his brakes.
This review was collected via phone interview by Customer Research Inc.

TW
Tesa W.
Ohio
Kia Spectra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2015 Category: Service
Tesa said the vehicle took a week to be done, which was too long, but the quality of the work was amazing.
This review was collected via phone interview by Customer Research Inc.

KH
Karime H.
Ohio
Nissan Frontier 2WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Karime said they put the wrong tire on and he had to go back and they put the correct one on.
This review was collected via phone interview by Customer Research Inc.

JW
Jeffrey W.
Ohio
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019 Category: Service
Jeffrey said the business always provides a good experience and also mentioned that the building smells unpleasant, sometimes.
This review was collected via phone interview by Customer Research Inc.

DD
Destiny D.
Ohio
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
Destiny said they did a good job..
This review was collected via phone interview by Customer Research Inc.

TW
Thomas W.
Ohio
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Thomas said he would recommend this facility.
This review was collected via phone interview by Customer Research Inc.

JH
Jasmine H.
Ohio
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Jasmine said she had a really long wait and the communication was off. She had to return to the business to have something done to her vehicle twice.
This review was collected via phone interview by Customer Research Inc.

DR
Donald R.
Ohio
Cadillac ATS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Donald said he appreciates the courtesy of the workers and the manager. The service was pretty good and prompt. He likes the service.
This review was collected via phone interview by Customer Research Inc.

WL
William L.
Ohio
Lexus ES 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
William said the staff did an excellent job. They explained the process and worked with him to resolve the issue.
This review was collected via phone interview by Customer Research Inc.

WR
William R.
Ohio
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
William said he is always satisfied.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Ohio
Volvo S40
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Nick said the business provided him with great quality vehicle service.
This review was collected via phone interview by Customer Research Inc.