Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

362 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


JP
Joselyn P.
Ohio
Mercedes-Benz E350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/28/2018 Category: Service
Joselyn said the person at the front desk was rude to her. She went in because her tire was going flat and told him she thought it had a nail and without even looking at the tire, he told her that he would not be able to fix it. He did put the spare tire on and told her she was not going to get far with that spare. She told him she was having the tire fixed at another facility and he was not a professional and talked down on that facility. She's never has service there but does not think she would recommend this facility because he was very unprofessional.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Ohio
Cadillac DTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2016 Category: Service
Thomas said he was not satisfied with the service because his tire sensor light is still on. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

CT
Christina T.
Columbus, OH
Buick Rendezvous
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2016
Unhappy Customer
First, I came for a rear passenger tire air leak and was happy to find that it was the valve stem leaking. $10.75 done. But, a day later I was still loosing air in the same tire. Second, I tried to advise to not let the driver window down but it was too late. The window was let down. During the process of the service man trying to let it up (and 20 minutes later) he got it back up but cracked the casing around the window switches in the process. So I still have a flattening tire and now have a cracked window button casing. Needless to say, I'm not happy.

JP
Julian P.
Ohio
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2015 Category: Service
Julian said about six weeks ago he bought new rims from the business, then last week one of them came off while driving. He called Triple A to be towed off the road. He asked the driver what caused the rim to come off. That is when he found out that some of the lug nuts had not been tightened very well. When he contacted them, they apologized but there is no warranty and basically he was on his own. He had to pay $120 to replace the one that came off.
This review was collected via phone interview by Customer Research Inc.

NR
Nevae R.
Ohio
Honda Ridgeline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2015 Category: Service
Nevae said they had her vehicle for three weeks when it was only supposed to take three days. They only called her two times to let her know it was going to take longer. The finish date changed six times. She would not recommend them to others for reasons stated.
This review was collected via phone interview by Customer Research Inc.

AW
Alphonso W.
Ohio
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Alphonso said he trusts this business and the work they do to his vehicle. They have very good service.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Ohio
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Tim said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

LW
London W.
Ohio
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
London said his overall experience was good. He was there for an oil change. They did not mistreat him.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Ohio
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
John said customer service was good and the service fast and easy.
This review was collected via phone interview by Customer Research Inc.

KH
Karime H.
Ohio
Nissan Frontier 2WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Karime said they put the wrong tire on and he had to go back and they put the correct one on.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
Ohio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Jeff said he was perfectly satisfied.
This review was collected via phone interview by Customer Research Inc.

LM
Lindsey M.
Ohio
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Lindsey said the business staff are very personable and they give good customer service. The service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

DJ
Danny J.
Ohio
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Danny said that everyone at the place was terrific, the staff behind the counter and the technicians showed him what was wrong and explained everything to him. They were completely honest and it was great.
This review was collected via phone interview by Customer Research Inc.

KA
Kourtney A.
Ohio
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Kourtney said the service provided by this business was cheap and fast.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Service
Wonderful service.... and great recommendations for what’s needed for my car...

RJ
Ramona J.
Columbus, OH
Audi A7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Thank you
Great customer service and provided superior competitive pricing

DW
Daren W.
Ohio
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Daren said his experience was good.
This review was collected via phone interview by Customer Research Inc.

KH
Kaiheem H.
Ohio
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Kaiheem said they got him and out. He said they took him sooner then his appointment.
This review was collected via phone interview by Customer Research Inc.

AW
Alphonso W.
Ohio
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Alphonso said Wes was very good and this is the only repair facility that he uses. They are 100 percent. Everything was perfect. Everybody there is courteous and kind.
This review was collected via phone interview by Customer Research Inc.

MS
Marie S.
Ohio
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Marie said the business provided a good service, her vehicle was in good condition and the staff made sure all of her vehicle fluids were filled when they were done.
This review was collected via phone interview by Customer Research Inc.