Topel's Towing & Repair, Inc.

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

127 Reviews

100% Would Recommend
Latest Review 10 months ago

Reviews


CM
CHRIS M.
Lake Mills, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2016
Good service but it still leaked
We got great last minute service before leaving on a weekend trip for a patch for a nail in the tire but the patch failed the next day and we replaced the tire in another state

JV
Jeff V.
Cambridge, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018
Disappointing outcome
Needed a freon leak fixed in my Trailblazer A/C. Topel's diagnostic service located the bad part. They ordered a new one and replaced it only to find another bad part. When that was replaced the freon could not be refilled due to a blockage in the A/C line. My cost of labor/parts was already at $400. It would have cost an additional $500 to $600 to replace the line. I'm still driving with the windows open and disappointed with the outcome. They are friendly, communicate well, provided detailed inspection reports, a free loaner car and good cookies. Just wish they could have identified the bigger problem during the diagnostic service.

GH
GREG H.
Lake Mills, WI
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017
Major car repair
The overall service was excellent and they worked with us in paying for a major car repair bill. Did have to postpone the repair due to no loaner car ad were some delays in repair. Did have to take car back in for a ticking sound after repairs were completed. They fixed the issue no charge. Very good and helpful service
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 06/29/2017

Thank you for your feedback and again, we are very appreciative of your patience with the delays. 

Dan & Tara Topel
Owners
920-648-8115

KZ
KEVIN Z.
Lake Mills, WI
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016
Attention to detail
They pay attention to the little things.
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 01/05/2017

Thanks for noticing, Kevin!  It's the little things that count as they say.  See you next time!

Dan & Tara Topel
Owners
920-648-8115

DM
DAN M.
Cambridge, WI
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016
counter person or greeter very pleasant
Competent mechanics
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 07/21/2016

Thank you, Dan!  It was great seeing you and your car. 

Dan & Tara Topel
Owners
920-648-8115

DN
DAN N.
Lake Mills, WI
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2016
location
good

PD
PAT D.
Lake Mills, WI
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2016
Tire fill.
The service is always done with a smile.
This time we did need to bring it back to have it done properly.

NS
NATHAN S.
Verona, WI
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2015
Well done
Very pleased with the service and follow up they provided. Had a snafu with getting some initial communication via email, but that was corrected. They were also very good in following up afterward. Very courteous on the phone and made things as easy as possible.

JT
John T.
Lake Mills, WI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2015 Category: Service
John said the business knows what they are doing.
This review was collected via phone interview by Customer Research Inc.

JS
JON S.
Lake Mills, WI
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great people and great service
My son was taking a long road trip. We wanted to have the car looked over before he left. The service team worked us in, on very short notice. They did a thorough vehicle inspection and provided professional service to his vehicle. We are blessed to have such a truly service-minded auto repair business in our community. Thank you...

DD
Dave D.
Lake Mills, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great Service
They sent a status report to my phone. Tara and Dan are the best. The cookies are a nice touch.

BB
BOB B.
Lake Mills, WI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Thorough inspection. Attention to detail
Appreciate the care given my Ram. Not only changed the oil but noticed the dirty air filter and suggested a change. Very friendly and accommodating staff. Rosa is very nice.

p.s. it's MY Ram, not Bob's.
Maureen

LN
LAURA N.
Lake Mills, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
toyota corolla
Excellent service as always. Thanks for all your do. Laura

TT
TRACY T.
Deerfield, WI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Great Service Always
Topels always provides excellent customer service and work.

DD
Dave D.
Lake Mills, WI
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
I've been a customer since 1987.
They did what I asked them to do. The cookies are a nice touch. They take a low key approach to selling optional services. They are concerned about my safety.

CM
CORY M.
Lake Mills, WI
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
Great service!
Topel's always does a very thorough check of my vehicle when I bring it in for an oil change. When I leave there I always know my car is going to be running great.

BG
BETH G.
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018
Friendly and no pressure
I recently has such a positive experience at Topel's I thought I'd share it. I received a coupon in the mail for a fee oil change and almost didn't use it, despite needing an oil change, because I thought that it might be a high pressure thing to sell me other services.

Nothing like that happened. The woman at the desk was super friendly, and the shop dog was also a cutie. The mechanic did not make me feel bad about my ancient car, in fact the opposite. He said it would take about an hour and it did. In the meantime I read the hilarious book "Truck" they had in the waiting room, do this! In addition to the oil change, they topped off all fluids and aired up my tires. It was only when I asked about a few things that he gave me some updates (loose tie rod, leaking coolant) and agreed to email me a list. No pressure! I owed nothing (but tipped out of gratitude for the good experience) and when I got in my car there was a package of the best cookies and a thank you sticker in the consul. Wow! What a great place to have discovered.

RS
Ronald S.
Lake Mills, WI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018
Able to see Eric & Rosa !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It is all good!!!!

JR
JANE R.
Lake Mills, WI
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Maintenance
As always, my visit was perfect!

TS
TINA S.
Lake Mills, WI
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
Very accommadating!!
Very timely and professional! !!

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