Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

282 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


DR
David R.
Pittsburgh, PA
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said the employees did what they could. They were good to work with, but it was a difficult repair. His service took longer than he expected. He had to wait seven weeks for his vehicle to be completed. They charged him $350 more for labor than quoted. The service advisor was very good, and kept in touch with him. The lady that runs the shop was very good too.
This review was collected via phone interview by Customer Research Inc.

MW
MALEEL W.
Pittsburgh, PA
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2016
not very good service.
half way home my car start
shaking and cut off. You said I just needed a battery Now I have paid for a battery and my car still is not running. and that what it was doing when I brought it to you.
Dave S. from Dave Smith Auto responded on 01/18/2016

You brought your vehicle in for a no start problem, we tested the battery and found it to be low. You bought the battery from Autozone less than a year ago so we called them and had them replace the battery at no charge to you under warranty. When you left here you were told that your vehicle needed a new engine. I'm sorry you are having problem's with your vehicle, but we explained everything to you when you left. 


RP
Ronald P.
Pittsburgh, PA
GMC Acadia
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2015 Category: Service
Ronald said he had his vehicle towed to this business. It sat there all day and they did not get the part in that was needed until the end of day. He finally was able to pick up his vehicle the next day. This was very inconvenient for him because it took away from his vacation time with his parents. He would not recommend this business for service because he would not want anybody to go through what he went through.
This review was collected via phone interview by Customer Research Inc.

CF
Cameron F.
Pittsburgh, PA
Mercedes-Benz CLK-Class
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Cameron said his overall experience with this business was average but he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Pittsburgh, PA
Pontiac Vibe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2017 Category: Service
Mike said the employees were helpful but they could not repair his vehicle. It was a computer issue that needed to be dealt with at the dealership.
This review was collected via phone interview by Customer Research Inc.

CF
Christopher F.
Monroeville, PA
Dodge Stratus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2017 Category: Service
Christopher said his overall experience with this business was average. He would have liked it if they had provided better customer service.
This review was collected via phone interview by Customer Research Inc.

NM
Nicholas M.
Greenville, PA
GMC Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2016 Category: Service
Nicholas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 02/15/2016

Thank you for your review, we appreciate your business.


TF
Tameaka F.
Pittsburgh, PA
Cadillac CTS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Tameaka said the facility kept her vehicle for over two weeks. They fixed her issues, but the check engine light came back on. She liked the service and the price was reasonable. The staff was very nice.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 04/18/2018

Thank you Tameaka ! We appreicate you doing the business here. Please tell your friends and family! Wednesdays are $19.95 oil changes w/ the standard oil!


JP
Joseph P.
Springdale, PA
Dodge Neon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Joseph said he has used this business for many years, and has always been highly satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

LV
Lorraine V.
Homestead, PA
Lexus RX 300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2018 Category: Service
Lorraine said the business is really good.
This review was collected via phone interview by Customer Research Inc.

DC
Danielle C.
Pittsburgh, PA
Toyota Highlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Danielle said the repair team did a really good job, but when she asked them to check something, they did not. When she left, the maintenance required light was on. They never checked her heating cooling gage, which would not allow her to check the temperature in her vehicle.
This review was collected via phone interview by Customer Research Inc.

LH
Leah H.
Verona, PA
Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Leah said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
JOSEPH M.
Turtle Creek, PA
Jeep Compass
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017
I'm not sure....
Guys- I appreciate the printout telling m my jeep is aligned. However; when you drive the Jeep on the road, it still pulls right. Example: I can change lanes [left to right] without touching the steering wheel in about 7 seconds. Is that aligned? Thanks- Joe

AP
Amari P.
West Mifflin, PA
Buick Rendezvous
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Amari said it was pretty pricy, but everything else was good. The work was done in a timely manner, and the vehicle runs well. Jennifer is great.
This review was collected via phone interview by Customer Research Inc.

LB
Leon B.
Verona, PA
Lincoln Town Car
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Leon said it took the staff awhile to figure out how to put the hanger back on. They did not know the bolt could not be reused. He has been using them for two years and he would reuse them.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Verona, PA
Chevrolet Corvette
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Richard said they were very helpful.
This review was collected via phone interview by Customer Research Inc.

TB
Tricia B.
Pennsylvania
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Tricia said she not happy with the way she was treated at the business. Her vehicle was fixed, but the customer service was not good. She was quoted one price and when she got there the price had changed. She was told it would cost about $60 and it cost about $150. Due to the discrepancy with the quote she didn't have the money to pay, so she left her vehicle at the facility. When she came back to pay three days later her vehicle was not ready. It was poor customer service.
This review was collected via phone interview by Customer Research Inc.

VS
Victor S.
Cabot, PA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2017 Category: Service
Victor said he was pleased with the service this business provided. However, it took longer than expected.
This review was collected via phone interview by Customer Research Inc.

BM
Bryan M.
Pittsburgh, PA
Chrysler 200
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Bryan said everything was good at this business. The problem was not fixed because he wanted to purchase the part himself.
This review was collected via phone interview by Customer Research Inc.

JJ
Julius J.
Pittsburgh, PA
Dodge Ram Van
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Spoke with Daisy. She said this business did not call to let them know that their vehicle was ready. She had to call them to find out.
This review was collected via phone interview by Customer Research Inc.