Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

297 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


DR
David R.
Pittsburgh, PA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said the employees did what they could. They were good to work with, but it was a difficult repair. His service took longer than he expected. He had to wait seven weeks for his vehicle to be completed. They charged him $350 more for labor than quoted. The service advisor was very good, and kept in touch with him. The lady that runs the shop was very good too.
This review was collected via phone interview by Customer Research Inc.

TB
Tricia B.
Pennsylvania
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Tricia said she not happy with the way she was treated at the business. Her vehicle was fixed, but the customer service was not good. She was quoted one price and when she got there the price had changed. She was told it would cost about $60 and it cost about $150. Due to the discrepancy with the quote she didn't have the money to pay, so she left her vehicle at the facility. When she came back to pay three days later her vehicle was not ready. It was poor customer service.
This review was collected via phone interview by Customer Research Inc.

MW
MALEEL W.
Pittsburgh, PA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2016
not very good service.
half way home my car start
shaking and cut off. You said I just needed a battery Now I have paid for a battery and my car still is not running. and that what it was doing when I brought it to you.
Dave S. from Dave Smith Auto responded on 01/18/2016

You brought your vehicle in for a no start problem, we tested the battery and found it to be low. You bought the battery from Autozone less than a year ago so we called them and had them replace the battery at no charge to you under warranty. When you left here you were told that your vehicle needed a new engine. I'm sorry you are having problem's with your vehicle, but we explained everything to you when you left. 


RP
Ronald P.
Pittsburgh, PA
GMC Acadia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2015 Category: Service
Ronald said he had his vehicle towed to this business. It sat there all day and they did not get the part in that was needed until the end of day. He finally was able to pick up his vehicle the next day. This was very inconvenient for him because it took away from his vacation time with his parents. He would not recommend this business for service because he would not want anybody to go through what he went through.
This review was collected via phone interview by Customer Research Inc.

AW
Avery W.
Pittsburgh, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Avery said the service was fast. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 08/13/2018

THANK YOU! WE TRY OUR BEST! REMIND YOUR FRIENDS/FAMILY STANDARD CONVENTIONAL OIL CHANGES DONE ONLY ON WEDNESDAYS FOR THE LOW PRICE OF $19.95!


TT
Twyla T.
Pennsylvania
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Twyla said the staff were courteous. Melissa at the front desk kept in touch with her. They followed up on anything she needed. Mitch explained everything to her and he went over the price with her. They gave her a lot of attention and she stated she felt really good about going there. Not only did it seem like her vehicle was just as important as the others there, she also stated she felt like she was a priority.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/25/2018

THANKS TWYLA! WE ALWAYS LIKE TO TREAT OTHERS AS FAMILY! GLAD WE COULD HELP! GO AHEAD AND TELL YOUR FAMILY/FRIENDS WE DO STANDARD OIL CHANGES FOR $19.95 ONY ON WEDNESDAYS!!! AND REMEMBER ANY FUTURE CAR TROUBLES YOU KNOW WHERE TO GO :)


GG
Grace G.
Pittsburgh, PA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Grace said she always gets good service when she goes to this business. The people there are courteous and nice. That's why she keeps going back.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/25/2018

THANKS GRACE! WE LOVE HEARING POSTIVE FEEDBACK! REMEMBER TEL LET YOUR FAMILY AND FRIENDS KNOW WE DO STANDARD OIL CHANGES DONE ONLY ON WEDNEDAY FOR THE LOW PRICE OF $19.95 !!!!!!!!!!


EA
Ernest A.
Pittsburgh, PA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Ernest said he has been going to the business quite a bit. They have treated him well.
This review was collected via phone interview by Customer Research Inc.

RW
Rodney W.
Pittsburgh, PA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Rodney said the business did everything he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Verona, PA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Chris said he has been going to this business for years. They are always good, respectful, and they charge a reasonable price. The people are very nice and friendly. He has already recommended the place to a lot of people.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/03/2018

THANKS MR MADDEN!
YOU KNOW OUR WEDNESDAY DEALS BUT TELL YOUR FAMILY/FRIENDS ONLY $ 19.95 STANDARD CONVENTIONAL OIL CHANGES! AND REMMEBER YOU KNOW WHERE TO GO FOR ALL YOUR CAR TROUBLES!!!!!


BT
Bonnie T.
Pennsylvania
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Bonnie said they fixed her problem without over charging her. They were very friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

RU
Randoplh U.
Verona, PA
Dodge Stratus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Randoplh said the service was fine and he was happy with it. The employees helped him out and pointed him in the right direction as to what he should do with his vehicle.
This review was collected via phone interview by Customer Research Inc.

LZ
Lyon Z.
Pittsburgh, PA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Lyon said the service was great.
This review was collected via phone interview by Customer Research Inc.

JB
JENNIFER B.
Pittsburgh, PA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Always great service
I don't trust any other garage to service my vehicle other than Dave Smith. The care they take of my vehicle is second to none.

PF
Pasquale F.
Murrysville, PA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Pasquale said this business does it right. They did what needed to be done as they promised.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Pittsburgh, PA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Dennis said the service was excellent. The work was great, and on time. They did not have his vehicle for a long time. He likes the staff. They were good.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 06/12/2018

THANK YOU! APPRECIATE THE KINDS WORDS! REMEMBER TO TELL YOUR FRIENDS/FAMILY WE DO OIL CHANGES FOR STANDARD CONVENTIONAL OIL FOR $19.95 DONE ONLY ON WEDNESDAYS!!!!!


SK
Shane K.
Pittsburgh, PA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Shane said the staff at this business went above and beyond. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 06/12/2018

THANK YOU! APPRECIATE THE KINDS WORDS! REMEMBER TO TELL YOUR FRIENDS/FAMILY WE DO OIL CHANGES FOR STANDARD CONVENTIONAL OIL FOR $19.95 DONE ONLY ON WEDNESDAYS!!!!! 


KH
Kyle H.
Pittsburgh, PA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kyle said the business's service is excellent, they do good work and it's a great place to take a vehicle.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 06/12/2018

THANK YOU! APPRECIATE THE KINDS WORDS! REMEMBER TO TELL YOUR FRIENDS WE DO OIL CHANGES FOR STANDARD CONVENTIONAL OIL FOR ONLY $19.95 DONE ONLY ON WEDNESDAYS!!!!! 


DM
David M.
Pittsburgh, PA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
David said the staff was efficient, courteous, and the service took less time than he thought it would.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 06/01/2018

THANK YOU DAVID!
WE LOVE DOING BUSINESS WITH YOU. KEEP US IN MIND FOR FUTURE CAR TROUBLES! AND ALSO, WEDNESDAYS WE DO 19.95 OIL CHANGES FOR REGULAR STANDARD CONVENTIAL OIL!!!!!! DONT FORGET TO TELL YOU FAMILY AND FRIENDS!


EH
Earlene H.
Pittsburgh, PA
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Earlene said that the staff is very good, they are kind to her and whenever she takes her vehicle there they immediately take her in. They do what she needs without a problem.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 05/25/2018

THANK YOU OR STOPPING IN! REMEMEBER TOTRELL YOUR FAMILY AND FRIENDS ABOUT OUR STANDARD OIL DONE ONLY ON WEDNESDAYS FOR $19.95!!!!!!!!!!!!