Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

307 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


DR
David R.
Pittsburgh, PA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said the employees did what they could. They were good to work with, but it was a difficult repair. His service took longer than he expected. He had to wait seven weeks for his vehicle to be completed. They charged him $350 more for labor than quoted. The service advisor was very good, and kept in touch with him. The lady that runs the shop was very good too.
This review was collected via phone interview by Customer Research Inc.

TB
Tricia B.
Pennsylvania
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Tricia said she not happy with the way she was treated at the business. Her vehicle was fixed, but the customer service was not good. She was quoted one price and when she got there the price had changed. She was told it would cost about $60 and it cost about $150. Due to the discrepancy with the quote she didn't have the money to pay, so she left her vehicle at the facility. When she came back to pay three days later her vehicle was not ready. It was poor customer service.
This review was collected via phone interview by Customer Research Inc.

MW
MALEEL W.
Pittsburgh, PA
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2016
not very good service.
half way home my car start
shaking and cut off. You said I just needed a battery Now I have paid for a battery and my car still is not running. and that what it was doing when I brought it to you.
Dave S. from Dave Smith Auto responded on 01/18/2016

You brought your vehicle in for a no start problem, we tested the battery and found it to be low. You bought the battery from Autozone less than a year ago so we called them and had them replace the battery at no charge to you under warranty. When you left here you were told that your vehicle needed a new engine. I'm sorry you are having problem's with your vehicle, but we explained everything to you when you left. 


RP
Ronald P.
Pittsburgh, PA
GMC Acadia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2015 Category: Service
Ronald said he had his vehicle towed to this business. It sat there all day and they did not get the part in that was needed until the end of day. He finally was able to pick up his vehicle the next day. This was very inconvenient for him because it took away from his vacation time with his parents. He would not recommend this business for service because he would not want anybody to go through what he went through.
This review was collected via phone interview by Customer Research Inc.

SR
Shaquanna R.
Verona, PA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Spoke with Leon. He said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
CONNIE B.
Pittsburgh, PA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great service; trustworthy mechanics; fair pricing.
I work 5 minutes or less from Dave Smith Auto. A mechanic or worker comes for my car at my work site and returns it to me! Unbeatable service!!

SZ
Sarah Z.
Verona, PA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Sarah said the service was fine.
This review was collected via phone interview by Customer Research Inc.

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Asia R.
New Kensington, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Asia said everyone was very professional and she appreciates the extra step the mechanic took to put air in her tire.
This review was collected via phone interview by Customer Research Inc.

EA
Ernest A.
Pittsburgh, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Ernest said that the place has excellent service every time he goes there.
This review was collected via phone interview by Customer Research Inc.

SF
Sheila F.
Pittsburgh, PA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Sheila said they are very nice. She had bought her vehicle from them. They are good at what they do and always make her feel at home. She stated she would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Pennsylvania
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
John said the business was very helpful. He also said to tell the business thanks for their service.
This review was collected via phone interview by Customer Research Inc.

JC
Judy C.
Pittsburgh, PA
Pontiac GTO
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Judy said the person she worked with was nice courteous and also very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DE
Danielle E.
Pittsburgh, PA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Spoke with Danielle's husband. He said that he works at this business and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.

DS
Dolores S.
Pittsburgh, PA
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Dolores said the business did a great job and the young man at the front desk helped her clean her window and it turned out very clean.
This review was collected via phone interview by Customer Research Inc.

AW
Avery W.
Pittsburgh, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Avery said the service was fast. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 08/13/2018

THANK YOU! WE TRY OUR BEST! REMIND YOUR FRIENDS/FAMILY STANDARD CONVENTIONAL OIL CHANGES DONE ONLY ON WEDNESDAYS FOR THE LOW PRICE OF $19.95!


TT
Twyla T.
Pennsylvania
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Twyla said the staff were courteous. Melissa at the front desk kept in touch with her. They followed up on anything she needed. Mitch explained everything to her and he went over the price with her. They gave her a lot of attention and she stated she felt really good about going there. Not only did it seem like her vehicle was just as important as the others there, she also stated she felt like she was a priority.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/25/2018

THANKS TWYLA! WE ALWAYS LIKE TO TREAT OTHERS AS FAMILY! GLAD WE COULD HELP! GO AHEAD AND TELL YOUR FAMILY/FRIENDS WE DO STANDARD OIL CHANGES FOR $19.95 ONY ON WEDNESDAYS!!! AND REMEMBER ANY FUTURE CAR TROUBLES YOU KNOW WHERE TO GO :)


GG
Grace G.
Pittsburgh, PA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Grace said she always gets good service when she goes to this business. The people there are courteous and nice. That's why she keeps going back.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/25/2018

THANKS GRACE! WE LOVE HEARING POSTIVE FEEDBACK! REMEMBER TEL LET YOUR FAMILY AND FRIENDS KNOW WE DO STANDARD OIL CHANGES DONE ONLY ON WEDNEDAY FOR THE LOW PRICE OF $19.95 !!!!!!!!!!


EA
Ernest A.
Pittsburgh, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Ernest said he has been going to the business quite a bit. They have treated him well.
This review was collected via phone interview by Customer Research Inc.

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Rodney W.
Pittsburgh, PA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Rodney said the business did everything he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Verona, PA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Chris said he has been going to this business for years. They are always good, respectful, and they charge a reasonable price. The people are very nice and friendly. He has already recommended the place to a lot of people.
This review was collected via phone interview by Customer Research Inc.
Dave S. from Dave Smith Auto responded on 07/03/2018

THANKS MR MADDEN!
YOU KNOW OUR WEDNESDAY DEALS BUT TELL YOUR FAMILY/FRIENDS ONLY $ 19.95 STANDARD CONVENTIONAL OIL CHANGES! AND REMMEBER YOU KNOW WHERE TO GO FOR ALL YOUR CAR TROUBLES!!!!!