Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

82 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review over 1 year ago

Reviews


JE
Jeff E.
Nissan Frontier
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/26/2017
Way, WAY too long
I'm sure the repairs are fine, I've used your services off and on for years. I'm VERY unhappy that it took a whole freekin MONTH to complete the repairs. The rental car cost me as much as your repairs (which were a bit more than you quoted too)

Not happy. Not at all.. at this point I'm not sure I'd recomend your company. I have an f350 that needs CV's and maybe hubs. Maybe I'll give you another chance.
Bernard B., President from Del Hatt Automotive responded on 11/27/2017

Jeff,

Thanks for your review, we are always interested in our customer’s feedback, even when it’s critical of our performance, it’s the only way to improve.  I’m sorry that your truck took as long as it did to finalize the repair.  Your comments are not wrong, but I would like to put some context to them.  It took us longer than we would have liked to get the diagnosis of the problem ironed out (delay#1).  Then it took us time to coordinate with you as you were sourcing your own parts (delay#2).  The problem then became scheduling.  We couldn’t put you on the schedule again until all the parts were here and were all correct.  At that time our schedule was full for more than a week in advance (delay#3).  (Due to the labor-intensive nature of the rear end rebuild, we weren’t able to just work around other jobs already on the schedule).  As far as the bill being more than the estimate, once we had things apart there were a couple of items that were required to properly complete the repair that weren’t anticipated (delay#4).  I’m not looking to make excuses, but neither of us benefit by having a vehicle here any longer than absolutely necessary.  I believe that this repair became one of those rare instances where multiple small delays caused the job to drag out far longer than normal.  I assure you that this is not typical of our performance.  I hope that you will remain our customer for those future repairs you mentioned, and give us the opportunity to redeem ourselves.

I look forward to hearing from you.

Kevin Friel and Bernie Bleakley


KS
Karissa S.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2016
Good on Their Word.
After I brought my car in for a repair I expressed some frustration regarding a sensor that was broken during the job, and a few days later the owner called me to follow up. After speaking with the owner, I brought the car in, and the broken sensor was repaired. I was glad that they were able to make good on their promise to me, and would be willing to bring my car back in the future.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/28/2016
Honesty goes a long way.
I brought my car in because a friend referred me, and I had a good experience with these guys in the past. My car was idling really rough and stalling out, and threw a check engine code the week before. I explained to a tech in great detail what was going on when I dropped my car off, and apparently they didn't listen. They changed the intake manifold when the car was throwing an internal air control code, and broke a knock sensor in the process. They did this job without calling me to discuss diagnostics, because I honestly would have told them that the intake manifold was NOT the problem. My car has $200,000 miles on it, so of course the intake manifold may be faulty, but that was not the cause of the problem. They then lied to me about breaking the knock sensor while doing the job, and said that it was "barely hanging on by a thread." I was told to come back in a week to have the knock sensor replaced, which I feel is way too long to be driving my car like this. So, I paid $400 to have a problem fixed, which still isn't fixed, and my car now has more problems than before, because my check engine light is on. If they fix the knock sensor as planned free of cost, this review will be better, but I am honestly so disappointed. I plan to bring it somewhere else to have the actual problem fixed, because my car is running so poorly. What a waste of my time and money. Not to mention that it is stressful driving around a car that runs like this. I think they figured I was a girl, so I have no clue what I am talking about, and they could pull one over on me. I feel like I am easy prey when bringing my car to a mechanic, especially because it is older and has a lot of miles on it. I talked to a friend who is a mechanic, and he is enraged for me. I wish I would have known. I'll give them a chance to do right by me and see what happens. If they can make good on their word, this review will be better. Sigh.
Bernard B., President from Del Hatt Automotive responded on 04/29/2016

Karissa,  Thank you for your post.  You are correct, honesty does go a long way and we would like to have the opportunity to prove that to you. I’m sorry that you feel that you were taken advantage of. We take great pains to ensure that all of our customers feel they were treated fairly and honestly. Repeat business is very important to us and that doesn’t happen without being honest. Rather than address each point separately in this response, I will give you a call today to discuss how we can remedy this and, hopefully, when we are done, you will have that same good feeling that you had prior to this most recent service. Give us a chance, and I promise you won't be dissapointed.

Bernard B., President from Del Hatt Automotive responded on 05/06/2016

Karissa, Thanks for updating the review.  We appreciate your business and I am glad that we were able to remedy your issue. Come back soon!
Bernie


KB
Kevin B.
Wappingers Falls, NY
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Honesty is what makes Del Hatt my choice
Thank you again to the team at Del Hatt. once again top notch service at a good price, along with honesty. Thank you to Kevin and the team for giving me confidence in auto repair.

Kevin Brosnan

AB
Anita B.
Toyota Tacoma
Verified Customer
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01/25/2018
So glad I discovered this hidden gem in Poughkeepsie.
I brought my truck in after a repair at another facility had gone awry. Upon calling for help I found that Kevin - Listened to the customer, then responded, and then I brought my truck in and it was fixed right the FIRST time. Del Hatt has some of the most talented vehicle Technicians and they will have all my business and recommendations for as long as they are in business.

Thank you for saving and repairing my old truck - you treated it just like your own and I appreciate it from the bottom of my heart.

A Brown

NS
Norma S.
Millbrook, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Wheel alignment
Once again my experience at Del Hatt was very educational. While I went for a wheel alignment there were other issues bought to my attention. Even though it wasn't something that had broke, it was something that will brake. Preventive care is so important and Del Hatt is excellent at this.

CA
Christopher A.
Lagrangeville, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018
Total Pros!
I'm on my second BMW X5 with Del Hatt. I trust no one else for suspension work on my vehicles.

EB
Elizabeth B.
Rhinebeck, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
Fantastic Service
Doug & Kevin are absolutely fantastic and make everything easy to explain to someone who isn’t too “car savvy” lol. I definitely recommend Del Hatt for their knowledge, quality of work, as well as the pleasantness of their employees.

NS
Norma S.
Millbrook, NY
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
Preventive medicine and emergency care
Its like my cars have a primary care physician. This Del Hatt provides preventive care and excellent treatment for any illness I was not expecting. But its best to prevent an issue with proper maintenance, and thats what Del Hatt provides.

KR
Kayleen R.
Poughkeepsie, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Very informative, honest, and professional!!
Sam as the review title

KB
Kevin B.
Wappingers Falls, NY
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Happy New Year Dell Hatt
in for 4 snow tires and as always exceptional service and great price. Thanks to Kevin and crew for another confident repair to my vehicle. Kevin Brosnan

BS
Bill S.
Poughkeepsie, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
I like the reliability and dependability of their work
I can count of Del Hatt to do a good job. Thank you.

JS
John S.
Poughkeepsie, NY
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017
Excellent Care
I have all my vehicles serviced at Del Hatt because they are proficient in their work, honest and will work with you to find cost-effective solutions to solve problems.

KH
Kevin H.
Poughkeepsie, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Stand behind their work
Kevin and his team are great to work with.
I had an issue with my vehicle after my initial repair. Kevin listened to my concerns and looked into it. They found something and took care of it . I will continue to recommend Kevin and his team to my friends and family.

PB
Phil B.
Poughkeepsie, NY
Ford E450 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2017
Best!
The best as always!

TK
TJ K.
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017
Friendly honest people and a fair price.
I've taken two of my vehicles here and both times the service has been outstanding and the cars fixed correctly and in a timely manner.

JS
John S.
Poughkeepsie, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017
Taking Care of My Bread and Butter
I really trust Kevin and Company to keep my old and dear friend on the road. I need it for work and they understand how to work through a problem that produces a great fix at a fair price. After 165,000 miles- that's saying something!

AS
Ann S.
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017
Dodged another bullet!
Kevin's advice after the team had given this Dodge Ram a review has prevented me from a bad purchase. These guys are great!

AS
Ann S.
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
CLEARLY KNOW YOUR STUFF!
Kevin was professional, helpful and honest about the vehicle we had bought. If only we had come to him first!

AD
Alexa D.
Scion FR-S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017
Very accommodating
Kevin and the staff at Del Hatt provide really excellent service. He was honest about the price and time it would take so I had an idea when I got there. There was a little issue that was my fault and kevin still provided me with a discount for the mis communication, without me complaining or asking, which I thought was so accomodating and thoughtful. It can be hard to find a place with friendly service, and people who aren't dying to over charge. I will definitely be returning in the future as well as recommending this place to other. Thank you!!!
Bernard B., President from Del Hatt Automotive responded on 09/22/2017

Alexa, Thank you for your positive review. We are greatful for customers like you who appreciate our hard work and attention to detail. We look forward to serving you in the future.


AC
Art C.
Pleasant Valley, NY
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2017
Great work
They straightened out the front end on my lowered Dodge Magnum when no one else could.

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