Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

499 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
88% Business Response
Latest Review 3 days ago

Reviews


PE
PATRICK E.
San Marcos, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Handled
Situation was resolved. Thank you Rick

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018
So so
I trash wasn't left in my car. Also is there a reason why the music stations all got changed and program to Spanish? Never happy about this pay to get my car serviced not readjusted for the music and have trash left in it.
Rick G., Owner from Metro Transmission and Automotive responded on 03/21/2018

Hi Patrick...first off I want to apologize for any "trash" that was left in the vehicle. Some how the vehicle didn't get looked over before it was released to you. As far as the radio stations, when we remove the battery cables to work on the vehicle, the radio stations go back to whatever was preset from the factory. Once again I apologize for you not feeling you had a great experience with us this time. Hopefully we can prove next time that customer satisfaction is our number 1 goal!

Rick Grant
Owner
760-471-0223

DW
DAWN W.
Oceanside, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
Appreciate the reply
Thank you for the response to our concern.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Waited 1/2 the day
We were disappointed that after making an appointment well in advance to have a routine transmission service, Metro took 4 hours to get our vehicle completed. We were told that it was a 1 hour turn around and we would be fine to wait - this was clearly a lack of planning on Metro's part. One reason we chose Metro is because we don't like being subject to the 1st come- 1st serve policy of many shops. We expected that the personal and resources would be in place to get our work done in a timely manner.
Rick G., Owner from Metro Transmission and Automotive responded on 04/07/2017

Dawn....We are truly sorry for how long it took to complete your service. We appreciate you as a customer and DO value your time. We always try and exceed our customers expectations. Sorry we fell short of that this time.

Rick Grant
Owner
760-471-0223

JM
James M.
Carlsbad, CA
Ford Thunderbird
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
James said the personnel were professional. His vehicle's problem was simple to fix but was very costly.
This review was collected via phone interview by Customer Research Inc.

CR
Caitlin R.
San Marcos, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Caitlin said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Oceanside, CA
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
John said the business always does a good job. The staff are honest and ethical.
This review was collected via phone interview by Customer Research Inc.

PK
Pierre K.
Carlsbad, CA
Lexus LS 430
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Pierre said the service was great, on time and he had no problems. The employees were friendly, when he asked questions he got good answers, he was happy with them and they did the job right.
This review was collected via phone interview by Customer Research Inc.

AP
Aiayna P.
San Marcos, CA
Scion tC
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Aiayna said the staff are nice and they helped her get a primary diagnosis for her vehicle. However, she had difficulty getting in contact with the business and the person she talked to didn't seem that friendly.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
San Marcos, CA
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Christine said this business did what she asked them to do and it was done quickly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/13/2018

Christine - Thank you for coming in to have your vehicle inspected for your upcoming trip. We appreciate it very much and hope you have a safe and wonderful time.

Michelle Grant
Co-Owner
760-471-0223

BB
Bob B.
Vista, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Bob said the staff did the work well. They were friendly and sociable people.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/11/2018

Bob - Thank you for the many years of trust you have put in us at Metro. We do appreciate it very much.

Rick Grant
Owner
760-471-0223

WH
Wes H.
Carlsbad, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Wes said the staff was amazing, honest and fast.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/11/2018

Wes- Thank you for giving us the opportunity to look at your vehicle. We do appreciate it and hope the referral was helpful.

Rick Grant
Owner
760-471-0223

TG
Tony G.
California
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Tony said he wasn't told exactly what was completed on the job.
This review was collected via phone interview by Customer Research Inc.

MH
Michaelyn H.
San Marcos, CA
BMW 323i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Michaelyn said she's been going to his facility for years and the staff always do very well for her.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/29/2018

Michaelyn - Thank you for all the trust you put in us when it comes to maintaining a dependable vehicle. We appreciate you very much.

Rick Grant
Owner
760-471-0223

SV
Steven V.
California
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Steven said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/21/2018

Steven - Thank you for choosing us to handle the repair on your Xterra, we do appreciate it. We hope you will keep us in mind for any further automotive repair needs.

Rick Grant
Owner
760-471-0223

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Paul W.
California
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Paul said the staff were honest, reliable, and provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/15/2018

Paul - We appreciate you coming in to have Metro take care of the service on your vehicle. Your trust over the years means very much to us.

Rick Grant
Owner
760-471-0223

AB
Andy B.
San Marcos, CA
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Andy said this business was really patient and went the extra mile for him. They had a difficult time with his specific vehicle. They ran into snags in the job which required special attention. The first transmission had a defect in one of the gears. The second transmission they received had the same defect. They rebuilt the defective part instead of making him wait for another transmission to come in. They did not charge him for rebuilding part of the transmission. They were very helpful. He wanted to thank them for their service. They ordered a low mileage transmission that was used but had a warranty on it.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/16/2018

Andy - We appreciate your patience with repairs that were done to your vehicle. Your continued trust is very important to us, thank you.

Rick Grant
Owner
760-471-0223

RC
Robert C.
San Marcos, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Robert said the staff was really nice. They offered him discounts on the services and provided transportation.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/16/2018

Robert - Thank you for giving us the opportunity to take care of the repair on your Focus. We are glad you are satisfied with the service you received at Metro.

Rick Grant
Owner
760-471-0223

RK
Robert K.
California
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Robert said he has used this business for 20 years.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/11/2018

Robert - We are very proud of the trust you have had in us at Metro over the many, many years. We appreciate you and look forward to being here to handle your automotive needs in the future.

Rick Grant
Owner
760-471-0223

BC
Benjaman C.
California
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Benjaman said the staff were accurate and on time.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/07/2018

Benjamin - Thank you for giving us the opportunity to take care of the repairs on your Cherokee, we do appreciate it. Please let us know if there are any other automotive needs you may have.

Rick Grant
Owner
760-471-0223

MO
MIKE O.
San Marcos, CA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Honest
As always, when they something needs repaired, I believe them.
Rick G., Owner from Metro Transmission and Automotive responded on 05/07/2018

Mike - We appreciate the confidence and trust you have put in us at Metro over the years to take car of the maintenance and repair on your Honda. Thank you very much.

Rick Grant
Owner
760-471-0223

MM
Morgan M.
La Jolla, CA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Morgan said the business is super reliable, super trustworthy, and always does good work. She appreciates their honesty, their clean work, and will keep going to them.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/24/2018

Morgan - Thank you for the many years of trust you have put in us to handle the maintenance and repairs on your vehicles, we appreciate it very much.

Rick Grant
Owner
760-471-0223