Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

499 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
89% Business Response
Latest Review 8 days ago

Reviews


AT
Anthony T.
San Marcos, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018
1999 Plymouth prowler
I was very happy with the service that I received with prior service at Metro Transmission. Not so happy with service on my 1999 Plymouth prowler. My passenger door was badly and my drivers was damaged
Rick G., Owner from Metro Transmission and Automotive responded on 04/20/2018

Anthony...we tried calling you to find out what actually you are talking about, The review doesn't clearly state what you are trying to say. Please give us a call so we can talk about your concerns.

Rick Grant
Owner
760-471-0223

VH
Valerie H.
San Dimas, CA
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2016 Category: Service
Valerie said the business was trying to charge her for things that were unnecessary for her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/09/2016

Valerie...sorry that you felt we were trying to sell you unnecessary repairs but after speaking with you on the phone, you stated that was not the issue but instead you felt the repair was overpriced. In order to provide an excellent repair and warranty our estimates are for quality parts that we use to ensure that any repair is done right the first time.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016
transmission
140 out and trans is slipping with plenty of fluid...no leaks...
Rick G., Owner from Metro Transmission and Automotive responded on 08/05/2016

Im sorry Carl that you were having issues but I'm glad we were able to get it checked out at an ATRA shop in Arizona and the shop gave it a clean bill of health. Let us know if you have any other issues.

Rick Grant
Owner
760-471-0223

AH
Allison H.
Truckee, CA
Subaru Outback
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2015 Category: Service
Allison said the business put an axle in her vehicle, which was the wrong part. The axle then shattered and ended up breaking other parts on her vehicle. The business told her they had a warranty, but they would not pay for damages caused by the shattering of the wrong part. She had to pay twice and is very unhappy.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/16/2015


After talking to the other shop and them not honoring the deal they made with us, we've have decided to refund the remaining balance to Allison to rectify the situation. We are sorry for your inconvenience.

Rick Grant
Owner
760-471-0223

PE
PATRICK E.
San Marcos, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Handled
Situation was resolved. Thank you Rick

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018
So so
I trash wasn't left in my car. Also is there a reason why the music stations all got changed and program to Spanish? Never happy about this pay to get my car serviced not readjusted for the music and have trash left in it.
Rick G., Owner from Metro Transmission and Automotive responded on 03/21/2018

Hi Patrick...first off I want to apologize for any "trash" that was left in the vehicle. Some how the vehicle didn't get looked over before it was released to you. As far as the radio stations, when we remove the battery cables to work on the vehicle, the radio stations go back to whatever was preset from the factory. Once again I apologize for you not feeling you had a great experience with us this time. Hopefully we can prove next time that customer satisfaction is our number 1 goal!

Rick Grant
Owner
760-471-0223

DW
DAWN W.
Oceanside, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
Appreciate the reply
Thank you for the response to our concern.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Waited 1/2 the day
We were disappointed that after making an appointment well in advance to have a routine transmission service, Metro took 4 hours to get our vehicle completed. We were told that it was a 1 hour turn around and we would be fine to wait - this was clearly a lack of planning on Metro's part. One reason we chose Metro is because we don't like being subject to the 1st come- 1st serve policy of many shops. We expected that the personal and resources would be in place to get our work done in a timely manner.
Rick G., Owner from Metro Transmission and Automotive responded on 04/07/2017

Dawn....We are truly sorry for how long it took to complete your service. We appreciate you as a customer and DO value your time. We always try and exceed our customers expectations. Sorry we fell short of that this time.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2016
customer service
Won't ever go back long as that cocky Eric guy is working there
Rick G., Owner from Metro Transmission and Automotive responded on 07/19/2016

I'm sorry to hear you feel that way Carl....we strive to treat each and everyone of our customers as they were an extension of our family. Please accept our apologizes.....

Rick Grant
Owner
760-471-0223

KC
Kaitlyn C.
California
Honda Civic
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
Kaitlyn said the business was rude over the phone, overcharged her, and tried to tell her she needed a new part even after she insisted them to use a used part.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 02/25/2016

Sorry Kaitlyn you felt you were treated poorly. It is always our goal to provide excellent customer service. I'm sorry we fell short of your expectations. We know that car repairs can be costly and inconvenient and that is the reason we don't install used starters. We can't warranty a used component and if we had installed one and it failed on you in a week or a month afterwards, you would of had the expense of repairing your vehicle all over again and would have cost you more money in the long run. By installing quality parts with good warranties at fair prices, have given us the trust that our customers put in us. Sorry once again for your experience.

Rick Grant
Owner
760-471-0223

LF
Luis F.
California
Toyota Tundra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2017 Category: Service
Luis said he is not sure if the problem with the gears will be completely repaired.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/21/2017

Luis, when you brought your vehicle in, you had stated that the transmission didn't shift cold. After driving it several times, the vehicle had never acted upfor us. You opted for a transmission service. We didn't repair anything and told you if the vehicle acts up again, to bring it in for further diagnoisis. 

Rick Grant
Owner
760-471-0223

DK
Dave K.
Vista, CA
Ford Expedition
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2017 Category: Service
Dave said the repair seemed a bit pricey to have the rear brakes done.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/12/2017

Dave - Thank you taking the time to send in your review. We do appreciate it. In regards to the cost of the rear brake job, it was more extensive than just replacing brake pads. We would be happy to go over your repair invoice with you again at your convenience.

Rick Grant
Owner
760-471-0223

MK
MONIKA K.
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2016
Oil Change/potential mechanical issue
Unfortunately more time was needed to check what possible mechanical issue was and will have to come back. Appreciated no charge for checking what that issue might be.
Rick G., Owner from Metro Transmission and Automotive responded on 10/24/2016

Monika - Thank you for giving us the opportunity to diagnose your vehicle. We would more than happy to schedule another appointment when we can have some more time with it.

Rick Grant
Owner
760-471-0223

ML
MORGAN L.
Vista, CA
Honda Accord
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2015
Q
normally great service and attention to detail. this time, map lights were left on and the radio/CD does not work. When I call, Michelle is very apologetic and tries to get the code from Honda to activate the radio. She calls me back to tell me I need to bring the car in to fix it. My car was ready before noon and I picked up at 5:20. Seems like plenty of time to fix the situation. Again, I know stuff happens when things are busy, but you wanted feedback. Of course, this will not alter my decision to return for service. I will be there next week with my Toyota truck.
Rick G., Owner from Metro Transmission and Automotive responded on 01/13/2016

Once again I wanted to apologize for the mishap. We strive for excellence and sometimes we fall short. Thank you for sharing as this lets us know where we can approve on. I am happy to hear this hasn't affected your decision to have us service your vehicles.

Rick Grant
Owner
760-471-0223

JM
James M.
Carlsbad, CA
Ford Thunderbird
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
James said the personnel were professional. His vehicle's problem was simple to fix but was very costly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/19/2018

James - Thank you for choosing us at Metro to take care of the repair on your Tbird. We appreciate it very much. If you have any further questions regarding the repair please feel free to contact us and we will be happy to go over them again.

Rick Grant
Owner
760-471-0223

AP
Aiayna P.
San Marcos, CA
Scion tC
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Aiayna said the staff are nice and they helped her get a primary diagnosis for her vehicle. However, she had difficulty getting in contact with the business and the person she talked to didn't seem that friendly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 06/19/2018

Aiayna - We are glad to be able to get you the information regarding the diagnosis and handle the repair to your vehicle. It is important to us to treat our customers with respect and hope you will keep us in mind for your next service.

Rick Grant
Owner
760-471-0223

TG
Tony G.
California
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Tony said he wasn't told exactly what was completed on the job.
This review was collected via phone interview by Customer Research Inc.

SV
Steven V.
California
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Steven said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/21/2018

Steven - Thank you for choosing us to handle the repair on your Xterra, we do appreciate it. We hope you will keep us in mind for any further automotive repair needs.

Rick Grant
Owner
760-471-0223

DL
DOUG L.
San Marcos, CA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018
Overall very satisfied
Thanks for the personal service and great work on our car. I really enjoy the waiting room smelling great, clean & personal attention. We will be back. Didn't post sticker inside window of car after oil change. That would be helpful for next time. See you back in 5K.
Rick G., Owner from Metro Transmission and Automotive responded on 03/26/2018

Doug - Thank you for choosing Metro to take care of the maintenance service on your vehicle. We do appreciate it. Your reminder sticker is usually given with your final receipt. I apologize if you didn't receive one and  put one in the mail to you today.

Rick Grant
Owner
760-471-0223

RJ
Rachael J.
San Marcos, CA
Chevrolet Traverse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Rachael said the business got the vehicle in fast, but was1 hour behind the time it was needed to be done.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/22/2018

Rachael - Thank you for the opportunity to take care of the repairs on your Traverse. We do our best to keep on schedule, thank you for your understanding. We do appreciate it.

Rick Grant
Owner
760-471-0223

RH
Renee H.
San Marcos, CA
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Renee said she took her vehicle into the business when it was making a whining noise, and now it doesn't make the noise anymore.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/05/2018

Renee - Thank for coming back to have your Acura serviced. Please let us know if the noise returns and we will be happy to listen for it again.

Rick Grant
Owner
760-471-0223

PV
Pete V.
Escondido, CA
Chevrolet
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Pete said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/21/2017

Pete - Thank you for the confidence and trust you put in us over the years. Your satisfaction means alot to us and we appreciate you very much.

preciate it.

Rick Grant
Owner
760-471-0223