Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

525 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review 1 day ago

Reviews


KT
Kris T.
San Marcos, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kris said he was satisfied with the service at the business.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Kris - Thank you for keeping us in mind when you had the concern with your Malibu. Please let us know if there is anything else we can help with.

Rick Grant
Owner
760-471-0223

VM
Venus M.
San Marcos, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Venus said this business is very thorough and has great communication. It also gives good estimates.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Venus - Thank you for your continued trust in us at Metro to keep your vehicle running safely. We appreciate you very much. 

Rick Grant
Owner
760-471-0223

MV
MIKE V.
Carlsbad, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Love This Family Owned Business
I have been coming to Metro for many years to get our cars serviced. They are honest, reasonably priced and customer-oriented.

I recently had my son, for the first time alone, get the car he drives serviced. Michelle was great in helping him out and really helped accommodate my wishes too.

Amazing could be said of their entire team!!
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Mike - Thank you for the very kind words. We appreciate all the trust you have in us and are happy to be able to help your son.

Michelle Grant
Co-Owner
760-471-0223

JL
JOHN L.
Encinitas, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Eric is fantastic
The service is incredible nd they are very trustworthy. No bogus attempts to sell you something you do not need.

GV
GARY V.
Escondido, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
KNOWLEGABLE AND HONEST
I feel so fortunate to have received a referral to this business! My experiences here have been outstanding. They know what they are doing, and they do it right! Being a family business, with a number of family members actually doing the work, creats the pride in craftsmanship that is hard to come by these days.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gary- Thank you for counting on us at Metro. We never take for granted the trust you put in us and we do appreciate it.

Rick Grant
Owner
760-471-0223

GC
GILBERT C.
San Marcos, CA
Chevrolet SSR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
High Trust in Metro
Great people, admirable work and honesty. Darryl worked on my 2005 Chevy SSR installing a custom under the chassis spare tire carrier. He has installed other specialized parts for me over the past 10 months and has always done a very professional job. I have been a customer with Metro with various vehicles for over 20 years.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gib- It's always a pleasure seeing you and we appreciate the many, many years of trust you have put in us, thank you.

Rick Grant
Owner
760-471-0223

AB
Antonio B.
San Marcos, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Antonio said he likes how this business does their work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/28/2018

Antonio- Thank you for the years of trust you have put in us at Metro to take care of all of your vehicles. We appreciate you very much.

Rick Grant
Owner
760-471-0223

JD
JOHN D.
Oceanside, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Been coming here for years would trust no other mechanic TRUST
Always us you and would go no other place..have recommended you...Had a nice chat with the fellow I drove home from your place!
Rick G., Owner from Metro Transmission and Automotive responded on 08/22/2018

John- Thank you for all the trust you put in us . We truly appreciate you counting on us at Metro to keep your vehicles safely on the road. Glad to know you enjoyed the fellow customer company.

Rick Grant
Owner
760-471-0223

CG
Chris G.
Vista, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Chris said the business did as they as said. They finished in a timely manner and their prices were fair.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/22/2018

Chris- We understand that you have many choices when it comes to automotive repair and appreciate you putting the trust in us to take care of your Jeep.Thank you.  

Rick Grant
Owner
760-471-0223

HF
Hannah F.
California
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Hannah said the service was really simple to complete.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/22/2018

Hannah- Thank you for giving us the opportunity to diagnose your Acura. We appreciate it and hope everything works out for you.

Rick Grant
Owner
760-471-0223

MM
MARY ELLEN M.
Johnson Valley, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Friendly & Knows the business.
Always friendly and precise with repair recommendations.
Keeps customer updated on necessary repairs.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Mary Ellen- Thank you for continuing to count on us at Metro to keep your truck safe on the road. We appreciate your trust.

Rick Grant
Owner
760-471-0223

MS
Mark S.
Valley Center, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mark said the staff are very professional, very personable at the office, and they conducted business in a professional manner. The people at the business were awesome and he's been dealing with them over twenty five years. They've done every transmission for him over a quarter of a century and couldn't speak more highly of them.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Mark- Thank you for the many year of trust you have put in us. The relationship we have with our customers is very important to us and we appreciate you very much.

Rick Grant
Owner
760-471-0223

LF
Leo F.
Escondido, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Leo said he liked how the mechanic was helping him out. He was very informative and was able to give him feedback. The mechanic emailed him the current status of his vehicle with pictures of what was going to be repaired. He stated he felt that was really nice and cool that they provided that service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Leo- Thank you for coming in for the recent maintenance on your Nissan. We know you have many choices when it comes to automotive service and appreciate you choosing us.

Rick Grant
Owner
760-471-0223

RM
Ramon M.
California
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ramon said the staff was very friendly even when he was scheduling an appointment.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Ramon- Thank you for coming is to service your Camry. We hope you will keep us in mind for future automotive needs.

Rick Grant
Owner
760-471-0223

RS
RAMON S.
San Marcos, CA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Excellent service, excellent care for my car and me
As always Eric and the team at Metro have provided excellent customer care and excellent service for my car.
I don't even look around any more, I know I get excellent service at great prices at Metro.
Rick G., Owner from Metro Transmission and Automotive responded on 08/01/2018

Ramon - Thank you for all the trust and confidence you put in us at Metro. We know you have many choices when it comes to automotive repairs and appreciate that you choose us.

Rick Grant
Owner
760-471-0223

CC
Christie C.
Escondido, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Christie said she loves the people at this business. They are the greatest people in the world. This is the first time she has ever had a mechanic she likes.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/25/2018

Christie- We are glad to be the shop you trust to take care of the service and maintenance on your Lexus. thank you for the trust you have put in us.

Rick Grant
Owner
760-471-0223

RS
Rex S.
San Marcos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Rex said the business has great customer service, and the staff is friendly and professional.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/25/2018

Rex - Thank you for coming in for the maintenance service on your Toyota. We appreciate it an are glad you are happy with the service you received. 

Rick Grant
Owner
760-471-0223

JO
James O.
Escondido, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
James said this business did great service and the employees were nice.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/23/2018

James - Thank you for coming in to see us regarding the concern on your Yukon. We appreciate the trust you've put in us at Metro to take care of the issue.

Rick Grant
Owner
760-471-0223

EE
Ed E.
San Marcos, CA
Chevrolet Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Ed said the service was real good and the employees did a great job.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/16/2018

Ed - Thank you for the many years of trust you have put in us at Metro to take care of the services for your vehicles. We appreciate you coming back time after time.

Rick Grant
Owner
760-471-0223

LM
Lydon M.
Oceanside, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Lydon said the business changed the fluids that needed changing quickly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/09/2018

Lydon - Thank you for coming in to have the maintenance services done on your Infiniti. We do appreciate the opportunity.

Rick Grant
Owner
760-471-0223