Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

551 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review 5 days ago

Reviews


AB
ANITA B.
Oceanside, CA
Jeep Wrangler
Verified Customer
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12/12/2018
Professional and friendly
Will drive the extra mile to take my business here
Rick G., Owner from Metro Transmission and Automotive responded on 12/12/2018

Anita - We do appreciate you making the drive and trusting us to handle all of your vehicle needs. Thank you very much.

Rick Grant
Owner
760-471-0223

DD
Diane d.
Vista, CA
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Diane said the business did a nice job and everything was done as said, and they live up to their agreement.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/11/2018

Diane - Thank you for bringing you vehicle in for service. Please let us know if we can assist you with any further automotive needs.

Rick Grant
Owner
760-471-0223

MS
Maryann S.
California
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Spoke with Ron. He said the business has a very clean operation and they were polite.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/21/2018

Thank you for coming to have the maintenance on your Escape. We appreciate you giving us the opportunity and hope you will keep us in mind for future automotive needs.

Rick Grant
Owner
760-471-0223

Verified Customer
Vista, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Friendly, professional service
Metro Transmission is the best! They are professional, honest, and genuinely care about their customers.
Rick G., Owner from Metro Transmission and Automotive responded on 11/19/2018

Thank you for your kind words. Your trust in us is very important. We are glad to be here your automotive needs.

Rick Grant
Owner
760-471-0223

AH
Alfredo H.
California
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Alfredo said the service was cheap at this business and the quality was good.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/19/2018

Alfredo- We do appreciate you coming to Metro over the years to handle the maintenance and repairs on your vehicles. Your trust is important to us.

Rick Grant
Owner
760-471-0223

DA
Drew A.
California
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Drew said the staff was friendly, knowledgeable and provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/13/2018

Drew - Thank you for the trust to take care of the maintenance and repairs on your vehicles, we appreciate it.

Rick Grant
Owner
760-471-0223

BM
BRIAN M.
San Marcos, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Honest Recommendations
They always give me their recommendations and help me make the best decisions for my car and my budget, based on priority. I really appreciate their honesty .
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Brian - We appreciate you choosing Metro for the service and repairs to your vehicles. Your satisfaction is very important to us. 

Rick Grant
Owner
760-471-0223

RD
REE D.
Encinitas, CA
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Love These People!
Thank you Eric and Everyone for Always giving personal and professional service (and coffee too!). We love you all😊
Ree
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Ree - Thank you for your patronage and trust. We are glad to know how satisfied you are with the service you receive.

Rick Grant
Owner
760-471-0223

CH
Cliff H.
San Marcos, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Cliff said they follow though with what they say and they got it done
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Cliff - Thank you again for all the trust you have in us, we appreciate it very much.

Rick Grant
Owner
760-471-0223

JL
JIM L.
California
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great job!
I take all 3 of my cars/truck to Metro. They take good care of them and me.
Rick G., Owner from Metro Transmission and Automotive responded on 10/29/2018

Jim - Thank you for all the trust and confidence you have in us at Metro for the maintenance and repairs on your vehicles. We appreciate it very much.

Rick Grant
Owner
760-471-0223

KT
KRISTINE T.
Vista, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Honest service great workmanship
The people that work here are amazing. Honest, dependable and great workmanship as well. Trust is synonymous with Metro Transmission
Rick G., Owner from Metro Transmission and Automotive responded on 10/29/2018

Kristine - Thank you for the years of trust you have put in us. We appreciate it very much and congratulations on your raffle win.

Rick Grant
Owner
760-471-0223

C
CARL
San Marcos, CA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
CUSTOMER SERVICE IS GREAT
Customer service and Knowledge is excellent.
Rick G., Owner from Metro Transmission and Automotive responded on 10/29/2018

Carl - We are glad to be able to take care of the maintenance and repairs to the business and personal vehhicles that you have. Please let us know if there any other automotive need we can help with.

Rick Grant
Owner
760-471-0223

WC
WILLIAM C.
Fallbrook, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Dedication to the customer. High mechanical skill.
I dealt with Eric. My 2006 F-150 had gotten its feelings hurt because I assumed it would run forever with no problem. It has 206 k miles on it and all I had done was two set of plugs and replacement of the high pressure steering line and brakes of course. But I had a persistent engine light which was never remedied at another facility. Time to renew tags. I have had experience with metro for about 2 years, changing the transmission fluid every 15 k miles. I always worried about this Ford transmission just because it is a Ford. Eric suggested this 15k approach and I liked it. That has been done about 4 times plus changing out the differential fluid one time. Metro always had done a good job of warning me of potential problems with the vehicle when they changed fluids. This last time of changing the fluids they examined the engine light and I made an appointment (pressured by the impending smog requirement) Long story short Metro did work with sensors and the fuel system. Unscrambling the codes took some real skill and since I had other transportation I could let the truck stay in the shop for a couple of days. During this time communication was timely and direct on Eric's part. (the whole office shows customer care) The end of this story is a happy old guy with a happy old truck. It runs beautifly. Thanks Metro! Oh, and the price was good too :-)
Rick G., Owner from Metro Transmission and Automotive responded on 10/29/2018

William- Thank you for the very kind words. Our customer relations is very important to us as well as accurate diagnosis and repair. We appreciate the trust you've put in us.

Rick Grant
Owner
760-471-0223

KZ
KIM Z.
Vista, CA
Ford E450 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Always amazing!!
They always do a top-notch job!!!
Rick G., Owner from Metro Transmission and Automotive responded on 10/29/2018

Kim - We know how important it is for you to have reliable transportation. Thank you for trusting Metro so very much.

Rick Grant
Owner
760-471-0223

GL
Gary L.
San Marcos, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Gary said this business has always treated him well.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/24/2018

Gary - Your trust over the years to keep your vehicle  safe and dependable is very important to us. We appreciate it very much.

Rick Grant
Owner
760-471-0223

LG
Leah G.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Leah said they were fast, friendly and fair.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/24/2018

Leah - Thank you for giving us the opportunity to take care of the brake repair on your Toyota. Please let us know if there are any other automotive services you may need.

Rick Grant
Owner
760-471-0223

TH
Troy H.
San Marcos, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Troy said the service and the customer service both were great. The employees provided him with quality work and he appreciated them getting him back on the road.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/24/2018

Troy- Thank you for the years of trust you have put in us. We appreciate it very much, as well as your patience and understanding.

Rick Grant
Owner
760-471-0223

RG
Robert G.
Escondido, CA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BR
Barbara R.
San Marcos, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Barbara said the facility is clean. The staff is polite, and does good work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/24/2018

Barbara. We appreciate you returning to Metro for the maintenance on your PT Cruiser. We look forward to seeing you at your next service.

Rick Grant
Owner
760-471-0223

AS
Afenir S.
Escondido, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Afenir said the staff at this business were honest and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/23/2018

Steve - Thank you for the trust you have put in us to handle the maintenance and repairs on your vehicles. We know how important it is to your business to have reliable vehicles out on the road.

Rick Grant
Owner
760-471-0223