Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

530 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review 19 days ago

Reviews


AT
Anthony T.
San Marcos, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018
1999 Plymouth prowler
I was very happy with the service that I received with prior service at Metro Transmission. Not so happy with service on my 1999 Plymouth prowler. My passenger door was badly and my drivers was damaged
Rick G., Owner from Metro Transmission and Automotive responded on 04/20/2018

Anthony...we tried calling you to find out what actually you are talking about, The review doesn't clearly state what you are trying to say. Please give us a call so we can talk about your concerns.

Rick Grant
Owner
760-471-0223

PE
PATRICK E.
San Marcos, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Handled
Situation was resolved. Thank you Rick

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018
So so
I trash wasn't left in my car. Also is there a reason why the music stations all got changed and program to Spanish? Never happy about this pay to get my car serviced not readjusted for the music and have trash left in it.
Rick G., Owner from Metro Transmission and Automotive responded on 03/21/2018

Hi Patrick...first off I want to apologize for any "trash" that was left in the vehicle. Some how the vehicle didn't get looked over before it was released to you. As far as the radio stations, when we remove the battery cables to work on the vehicle, the radio stations go back to whatever was preset from the factory. Once again I apologize for you not feeling you had a great experience with us this time. Hopefully we can prove next time that customer satisfaction is our number 1 goal!

Rick Grant
Owner
760-471-0223

DW
DAWN W.
Oceanside, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
Appreciate the reply
Thank you for the response to our concern.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Waited 1/2 the day
We were disappointed that after making an appointment well in advance to have a routine transmission service, Metro took 4 hours to get our vehicle completed. We were told that it was a 1 hour turn around and we would be fine to wait - this was clearly a lack of planning on Metro's part. One reason we chose Metro is because we don't like being subject to the 1st come- 1st serve policy of many shops. We expected that the personal and resources would be in place to get our work done in a timely manner.
Rick G., Owner from Metro Transmission and Automotive responded on 04/07/2017

Dawn....We are truly sorry for how long it took to complete your service. We appreciate you as a customer and DO value your time. We always try and exceed our customers expectations. Sorry we fell short of that this time.

Rick Grant
Owner
760-471-0223

VH
Valerie H.
San Dimas, CA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2016 Category: Service
Valerie said the business was trying to charge her for things that were unnecessary for her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/09/2016

Valerie...sorry that you felt we were trying to sell you unnecessary repairs but after speaking with you on the phone, you stated that was not the issue but instead you felt the repair was overpriced. In order to provide an excellent repair and warranty our estimates are for quality parts that we use to ensure that any repair is done right the first time.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016
transmission
140 out and trans is slipping with plenty of fluid...no leaks...
Rick G., Owner from Metro Transmission and Automotive responded on 08/05/2016

Im sorry Carl that you were having issues but I'm glad we were able to get it checked out at an ATRA shop in Arizona and the shop gave it a clean bill of health. Let us know if you have any other issues.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2016
customer service
Won't ever go back long as that cocky Eric guy is working there
Rick G., Owner from Metro Transmission and Automotive responded on 07/19/2016

I'm sorry to hear you feel that way Carl....we strive to treat each and everyone of our customers as they were an extension of our family. Please accept our apologizes.....

Rick Grant
Owner
760-471-0223

KC
Kaitlyn C.
California
Honda Civic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
Kaitlyn said the business was rude over the phone, overcharged her, and tried to tell her she needed a new part even after she insisted them to use a used part.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 02/25/2016

Sorry Kaitlyn you felt you were treated poorly. It is always our goal to provide excellent customer service. I'm sorry we fell short of your expectations. We know that car repairs can be costly and inconvenient and that is the reason we don't install used starters. We can't warranty a used component and if we had installed one and it failed on you in a week or a month afterwards, you would of had the expense of repairing your vehicle all over again and would have cost you more money in the long run. By installing quality parts with good warranties at fair prices, have given us the trust that our customers put in us. Sorry once again for your experience.

Rick Grant
Owner
760-471-0223

AH
Allison H.
Truckee, CA
Subaru Outback
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2015 Category: Service
Allison said the business put an axle in her vehicle, which was the wrong part. The axle then shattered and ended up breaking other parts on her vehicle. The business told her they had a warranty, but they would not pay for damages caused by the shattering of the wrong part. She had to pay twice and is very unhappy.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/16/2015


After talking to the other shop and them not honoring the deal they made with us, we've have decided to refund the remaining balance to Allison to rectify the situation. We are sorry for your inconvenience.

Rick Grant
Owner
760-471-0223

DM
Daniel M.
Vista, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Daniel said the employees were professional. They were honest. They were aware of his service needs.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Daniel - Thank you for returning to Metro to take care of the services on your F150. We appreciate it very much.

Rick Grant
Owner
760-471-0223

ER
Ed R.
Escondido, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ed said the business's service was good , the people were nice and they were very quick.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Ed - Thank you for continuing to return to Metro for the maintenance on your vehicles. We do appreciate it. 

Rick Grant
Owner
760-471-0223

JI
Jenny I.
Vista, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jenny said she was simply satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/03/2018

Jenny - We are glad to have earned your trust when it comes to the maintenance and repairs on your vehicles. We appreciate you  very much.

Michelle Grant
Co-Owner
760-471-0223

TC
Taylor C.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Taylor said the employees were super helpful. They took care of his vehicle right away. They provided him pictures and recommendations on how to move forward with the work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Taylor - Thank you for giving us the opportunity to look at your vehicle. We hope everything worked out for you at the previous repair facility. Please let us know if we can help with any further automotive needs.

Rick Grant
Owner
760-471-0223

BP
Bruce P.
San Marcos, CA
Cadillac CTS-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Bruce said the staff gave honest feedback and was very professional. They provided great customer service.
This review was collected via phone interview by Customer Research Inc.

KT
Kris T.
San Marcos, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kris said he was satisfied with the service at the business.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Kris - Thank you for keeping us in mind when you had the concern with your Malibu. Please let us know if there is anything else we can help with.

Rick Grant
Owner
760-471-0223

VM
Venus M.
San Marcos, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Venus said this business is very thorough and has great communication. It also gives good estimates.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Venus - Thank you for your continued trust in us at Metro to keep your vehicle running safely. We appreciate you very much. 

Rick Grant
Owner
760-471-0223

MV
MIKE V.
Carlsbad, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Love This Family Owned Business
I have been coming to Metro for many years to get our cars serviced. They are honest, reasonably priced and customer-oriented.

I recently had my son, for the first time alone, get the car he drives serviced. Michelle was great in helping him out and really helped accommodate my wishes too.

Amazing could be said of their entire team!!
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Mike - Thank you for the very kind words. We appreciate all the trust you have in us and are happy to be able to help your son.

Michelle Grant
Co-Owner
760-471-0223

JL
JOHN L.
Encinitas, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Eric is fantastic
The service is incredible nd they are very trustworthy. No bogus attempts to sell you something you do not need.

GV
GARY V.
Escondido, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
KNOWLEGABLE AND HONEST
I feel so fortunate to have received a referral to this business! My experiences here have been outstanding. They know what they are doing, and they do it right! Being a family business, with a number of family members actually doing the work, creats the pride in craftsmanship that is hard to come by these days.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gary- Thank you for counting on us at Metro. We never take for granted the trust you put in us and we do appreciate it.

Rick Grant
Owner
760-471-0223

GC
GILBERT C.
San Marcos, CA
Chevrolet SSR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
High Trust in Metro
Great people, admirable work and honesty. Darryl worked on my 2005 Chevy SSR installing a custom under the chassis spare tire carrier. He has installed other specialized parts for me over the past 10 months and has always done a very professional job. I have been a customer with Metro with various vehicles for over 20 years.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gib- It's always a pleasure seeing you and we appreciate the many, many years of trust you have put in us, thank you.

Rick Grant
Owner
760-471-0223

AB
Antonio B.
San Marcos, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Antonio said he likes how this business does their work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/28/2018

Antonio- Thank you for the years of trust you have put in us at Metro to take care of all of your vehicles. We appreciate you very much.

Rick Grant
Owner
760-471-0223