Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

515 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review 7 days ago

Reviews


AT
Anthony T.
San Marcos, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018
1999 Plymouth prowler
I was very happy with the service that I received with prior service at Metro Transmission. Not so happy with service on my 1999 Plymouth prowler. My passenger door was badly and my drivers was damaged
Rick G., Owner from Metro Transmission and Automotive responded on 04/20/2018

Anthony...we tried calling you to find out what actually you are talking about, The review doesn't clearly state what you are trying to say. Please give us a call so we can talk about your concerns.

Rick Grant
Owner
760-471-0223

PE
PATRICK E.
San Marcos, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Handled
Situation was resolved. Thank you Rick

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018
So so
I trash wasn't left in my car. Also is there a reason why the music stations all got changed and program to Spanish? Never happy about this pay to get my car serviced not readjusted for the music and have trash left in it.
Rick G., Owner from Metro Transmission and Automotive responded on 03/21/2018

Hi Patrick...first off I want to apologize for any "trash" that was left in the vehicle. Some how the vehicle didn't get looked over before it was released to you. As far as the radio stations, when we remove the battery cables to work on the vehicle, the radio stations go back to whatever was preset from the factory. Once again I apologize for you not feeling you had a great experience with us this time. Hopefully we can prove next time that customer satisfaction is our number 1 goal!

Rick Grant
Owner
760-471-0223

DW
DAWN W.
Oceanside, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
Appreciate the reply
Thank you for the response to our concern.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Waited 1/2 the day
We were disappointed that after making an appointment well in advance to have a routine transmission service, Metro took 4 hours to get our vehicle completed. We were told that it was a 1 hour turn around and we would be fine to wait - this was clearly a lack of planning on Metro's part. One reason we chose Metro is because we don't like being subject to the 1st come- 1st serve policy of many shops. We expected that the personal and resources would be in place to get our work done in a timely manner.
Rick G., Owner from Metro Transmission and Automotive responded on 04/07/2017

Dawn....We are truly sorry for how long it took to complete your service. We appreciate you as a customer and DO value your time. We always try and exceed our customers expectations. Sorry we fell short of that this time.

Rick Grant
Owner
760-471-0223

VH
Valerie H.
San Dimas, CA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2016 Category: Service
Valerie said the business was trying to charge her for things that were unnecessary for her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/09/2016

Valerie...sorry that you felt we were trying to sell you unnecessary repairs but after speaking with you on the phone, you stated that was not the issue but instead you felt the repair was overpriced. In order to provide an excellent repair and warranty our estimates are for quality parts that we use to ensure that any repair is done right the first time.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016
transmission
140 out and trans is slipping with plenty of fluid...no leaks...
Rick G., Owner from Metro Transmission and Automotive responded on 08/05/2016

Im sorry Carl that you were having issues but I'm glad we were able to get it checked out at an ATRA shop in Arizona and the shop gave it a clean bill of health. Let us know if you have any other issues.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2016
customer service
Won't ever go back long as that cocky Eric guy is working there
Rick G., Owner from Metro Transmission and Automotive responded on 07/19/2016

I'm sorry to hear you feel that way Carl....we strive to treat each and everyone of our customers as they were an extension of our family. Please accept our apologizes.....

Rick Grant
Owner
760-471-0223

KC
Kaitlyn C.
California
Honda Civic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
Kaitlyn said the business was rude over the phone, overcharged her, and tried to tell her she needed a new part even after she insisted them to use a used part.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 02/25/2016

Sorry Kaitlyn you felt you were treated poorly. It is always our goal to provide excellent customer service. I'm sorry we fell short of your expectations. We know that car repairs can be costly and inconvenient and that is the reason we don't install used starters. We can't warranty a used component and if we had installed one and it failed on you in a week or a month afterwards, you would of had the expense of repairing your vehicle all over again and would have cost you more money in the long run. By installing quality parts with good warranties at fair prices, have given us the trust that our customers put in us. Sorry once again for your experience.

Rick Grant
Owner
760-471-0223

AH
Allison H.
Truckee, CA
Subaru Outback
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2015 Category: Service
Allison said the business put an axle in her vehicle, which was the wrong part. The axle then shattered and ended up breaking other parts on her vehicle. The business told her they had a warranty, but they would not pay for damages caused by the shattering of the wrong part. She had to pay twice and is very unhappy.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/16/2015


After talking to the other shop and them not honoring the deal they made with us, we've have decided to refund the remaining balance to Allison to rectify the situation. We are sorry for your inconvenience.

Rick Grant
Owner
760-471-0223

MM
MARY ELLEN M.
Johnson Valley, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Friendly & Knows the business.
Always friendly and precise with repair recommendations.
Keeps customer updated on necessary repairs.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Mary Ellen- Thank you for continuing to count on us at Metro to keep your truck safe on the road. We appreciate your trust.

Rick Grant
Owner
760-471-0223

MS
Mark S.
Valley Center, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mark said the staff are very professional, very personable at the office, and they conducted business in a professional manner. The people at the business were awesome and he's been dealing with them over twenty five years. They've done every transmission for him over a quarter of a century and couldn't speak more highly of them.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Mark- Thank you for the many year of trust you have put in us. The relationship we have with our customers is very important to us and we appreciate you very much.

Rick Grant
Owner
760-471-0223

LF
Leo F.
Escondido, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Leo said he liked how the mechanic was helping him out. He was very informative and was able to give him feedback. The mechanic emailed him the current status of his vehicle with pictures of what was going to be repaired. He stated he felt that was really nice and cool that they provided that service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Leo- Thank you for coming in for the recent maintenance on your Nissan. We know you have many choices when it comes to automotive service and appreciate you choosing us.

Rick Grant
Owner
760-471-0223

RM
Ramon M.
California
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ramon said the staff was very friendly even when he was scheduling an appointment.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/13/2018

Ramon- Thank you for coming is to service your Camry. We hope you will keep us in mind for future automotive needs.

Rick Grant
Owner
760-471-0223

CL
Chris L.
Oceanside, CA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Chris said the staff did a great job, did it quickly, and did what they said they were going to do. Everything worked out great.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/07/2018

Chris - We are glad to know how satisfied you are with service and repair you received on your F-150. We appreciate the trust you put in us at Metro.

Rick Grant
Owner
760-471-0223

RS
RAMON S.
San Marcos, CA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Excellent service, excellent care for my car and me
As always Eric and the team at Metro have provided excellent customer care and excellent service for my car.
I don't even look around any more, I know I get excellent service at great prices at Metro.
Rick G., Owner from Metro Transmission and Automotive responded on 08/01/2018

Ramon - Thank you for all the trust and confidence you put in us at Metro. We know you have many choices when it comes to automotive repairs and appreciate that you choose us.

Rick Grant
Owner
760-471-0223

CC
Christie C.
Escondido, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Christie said she loves the people at this business. They are the greatest people in the world. This is the first time she has ever had a mechanic she likes.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/25/2018

Christie- We are glad to be the shop you trust to take care of the service and maintenance on your Lexus. thank you for the trust you have put in us.

Rick Grant
Owner
760-471-0223

RS
Rex S.
San Marcos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Rex said the business has great customer service, and the staff is friendly and professional.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/25/2018

Rex - Thank you for coming in for the maintenance service on your Toyota. We appreciate it an are glad you are happy with the service you received. 

Rick Grant
Owner
760-471-0223

JO
James O.
Escondido, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
James said this business did great service and the employees were nice.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/23/2018

James - Thank you for coming in to see us regarding the concern on your Yukon. We appreciate the trust you've put in us at Metro to take care of the issue.

Rick Grant
Owner
760-471-0223

EE
Ed E.
San Marcos, CA
Chevrolet Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Ed said the service was real good and the employees did a great job.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/16/2018

Ed - Thank you for the many years of trust you have put in us at Metro to take care of the services for your vehicles. We appreciate you coming back time after time.

Rick Grant
Owner
760-471-0223

LM
Lydon M.
Oceanside, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Lydon said the business changed the fluids that needed changing quickly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/09/2018

Lydon - Thank you for coming in to have the maintenance services done on your Infiniti. We do appreciate the opportunity.

Rick Grant
Owner
760-471-0223

DS
Dan S.
San Marcos, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Dan said the work by the staff at this business was good and his vehicle was repaired the same day.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 07/09/2018

Dan - Thank you for choosing Metro to take care of the repairs on your Highlander. We are glad that you are satisfied with the service you received. Please let us know if you have any further automotive needs.

Rick Grant
Owner
760-471-0223