Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

562 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review about 14 hours ago

Reviews


AT
Anthony T.
San Marcos, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018
1999 Plymouth prowler
I was very happy with the service that I received with prior service at Metro Transmission. Not so happy with service on my 1999 Plymouth prowler. My passenger door was badly and my drivers was damaged
Rick G., Owner from Metro Transmission and Automotive responded on 04/20/2018

Anthony...we tried calling you to find out what actually you are talking about, The review doesn't clearly state what you are trying to say. Please give us a call so we can talk about your concerns.

Rick Grant
Owner
760-471-0223

PE
PATRICK E.
San Marcos, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Handled
Situation was resolved. Thank you Rick

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018
So so
I trash wasn't left in my car. Also is there a reason why the music stations all got changed and program to Spanish? Never happy about this pay to get my car serviced not readjusted for the music and have trash left in it.
Rick G., Owner from Metro Transmission and Automotive responded on 03/21/2018

Hi Patrick...first off I want to apologize for any "trash" that was left in the vehicle. Some how the vehicle didn't get looked over before it was released to you. As far as the radio stations, when we remove the battery cables to work on the vehicle, the radio stations go back to whatever was preset from the factory. Once again I apologize for you not feeling you had a great experience with us this time. Hopefully we can prove next time that customer satisfaction is our number 1 goal!

Rick Grant
Owner
760-471-0223

DW
DAWN W.
Oceanside, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017
Appreciate the reply
Thank you for the response to our concern.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Waited 1/2 the day
We were disappointed that after making an appointment well in advance to have a routine transmission service, Metro took 4 hours to get our vehicle completed. We were told that it was a 1 hour turn around and we would be fine to wait - this was clearly a lack of planning on Metro's part. One reason we chose Metro is because we don't like being subject to the 1st come- 1st serve policy of many shops. We expected that the personal and resources would be in place to get our work done in a timely manner.
Rick G., Owner from Metro Transmission and Automotive responded on 04/07/2017

Dawn....We are truly sorry for how long it took to complete your service. We appreciate you as a customer and DO value your time. We always try and exceed our customers expectations. Sorry we fell short of that this time.

Rick Grant
Owner
760-471-0223

VH
Valerie H.
San Dimas, CA
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2016 Category: Service
Valerie said the business was trying to charge her for things that were unnecessary for her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/09/2016

Valerie...sorry that you felt we were trying to sell you unnecessary repairs but after speaking with you on the phone, you stated that was not the issue but instead you felt the repair was overpriced. In order to provide an excellent repair and warranty our estimates are for quality parts that we use to ensure that any repair is done right the first time.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016
transmission
140 out and trans is slipping with plenty of fluid...no leaks...
Rick G., Owner from Metro Transmission and Automotive responded on 08/05/2016

Im sorry Carl that you were having issues but I'm glad we were able to get it checked out at an ATRA shop in Arizona and the shop gave it a clean bill of health. Let us know if you have any other issues.

Rick Grant
Owner
760-471-0223

CW
Carl W.
Murrieta, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2016
customer service
Won't ever go back long as that cocky Eric guy is working there
Rick G., Owner from Metro Transmission and Automotive responded on 07/19/2016

I'm sorry to hear you feel that way Carl....we strive to treat each and everyone of our customers as they were an extension of our family. Please accept our apologizes.....

Rick Grant
Owner
760-471-0223

KC
Kaitlyn C.
California
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
Kaitlyn said the business was rude over the phone, overcharged her, and tried to tell her she needed a new part even after she insisted them to use a used part.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 02/25/2016

Sorry Kaitlyn you felt you were treated poorly. It is always our goal to provide excellent customer service. I'm sorry we fell short of your expectations. We know that car repairs can be costly and inconvenient and that is the reason we don't install used starters. We can't warranty a used component and if we had installed one and it failed on you in a week or a month afterwards, you would of had the expense of repairing your vehicle all over again and would have cost you more money in the long run. By installing quality parts with good warranties at fair prices, have given us the trust that our customers put in us. Sorry once again for your experience.

Rick Grant
Owner
760-471-0223

AH
Allison H.
Truckee, CA
Subaru Outback
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2015 Category: Service
Allison said the business put an axle in her vehicle, which was the wrong part. The axle then shattered and ended up breaking other parts on her vehicle. The business told her they had a warranty, but they would not pay for damages caused by the shattering of the wrong part. She had to pay twice and is very unhappy.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/16/2015


After talking to the other shop and them not honoring the deal they made with us, we've have decided to refund the remaining balance to Allison to rectify the situation. We are sorry for your inconvenience.

Rick Grant
Owner
760-471-0223

RM
RANDY M.
Escondido, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Honest and reasonably priced!
I have been a Metro Transmission customer for many years and have always been impressed with the service! To add to the great service they are honest and reasonably priced, what more could you want?
Rick G., Owner from Metro Transmission and Automotive responded on 01/17/2019

Randy - We value and appreciate the years of trust you have put in us at Metro. Your satisfaction is very important and we look forward to helping with your future automotive needs.

Rick Grant
Owner
760-471-0223

RL
Raul L.
San Marcos, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Raul said the business was clear and he trusted them, he knew the business wouldn't do more then what was expected.
This review was collected via phone interview by Customer Research Inc.

KL
Kay L.
San Marcos, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Kay said that she was very satisfied and they are wonderful people and she trusts them implicitly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/14/2019

Kay- It's always a pleasure seeing you. Thank you for the trust you and your family have put in us over the years.

Michelle Grant
Co-Owner
760-471-0223

WH
Wes H.
San Marcos, CA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Wes said the staff was transparent about the services being done. They were honest and up front.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/10/2019

Wes - Thank you for giving us the opportunity to service the Kia. We hope you were successful with returning to the dealership. Please let us know if we can help with your future automotive needs. 

Rick Grant
Owner
760-471-0223

LG
Liz G.
California
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Spoke with Joe. He said the staff have done nothing but a fantastic job every time he goes to them. They give great service, they're honest and the price is right.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/09/2019

Joe- Thank you for bringing in the Mercedes for the maintenance service. We appreciate your trust very much.

Rick Grant
Owner
760-471-0223

EL
ERIC L.
San Marcos, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Fast and Friendly service
I always rely on Metro Transmission for my Mercedes.
Rick G., Owner from Metro Transmission and Automotive responded on 01/08/2019

Eric - Thank you for the trust you put in us at Metro to take care of the maintenance on your vehicle. Your satisfaction is very important to us.

Rick Grant
Owner
760-471-0223

AM
AMI M.
San Marcos, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Always helpful
Thank you for prompt service
Rick G., Owner from Metro Transmission and Automotive responded on 01/08/2019

Ami - We were glad to be able to get you in and take care of your vehicle. Thank you for your continued trust.

Rick Grant
Owner
760-471-0223

Verified Customer
Carlsbad, CA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
Great Customer Service.
I have always worked with Eric. Great Customer Service and really like that he explains the facts thoroughly.
I was referred to Metro Transmission through friends word of mouth. . . ." Good work and honest people."
Rick G., Owner from Metro Transmission and Automotive responded on 12/31/2018

Thank you for the trust you have in us at Metro. It is very important to us that you understand any recommendations/repairs that are done to your vehicle and you are completely satisfied.

Rick Grant
Owner
760-471-0223

JT
JOSE T.
Vista, CA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Good service, I will recommend to anybody!!!
Hi Erik, happy holidays!!
Since we to talk about my beetle and just in case if more problems are coming, I will keep you posted in case I will need your professional advice later on.

Sincerely:

Jose Terrazas,
(949)544-9366
Rick G., Owner from Metro Transmission and Automotive responded on 12/26/2018

Jose - Thank you for giving us the opportunity to take care of the concerns with your Beetle. Please do let us know if there are any other concerns that come up. 

Rick Grant
Owner
760-471-0223

WB
Walt B.
San Marcos, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Walt said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/19/2018

Walt- We are very glad to take care of the repairs and  maintenance on your vehicles. Thank you for the continued trust.

Rick Grant
Owner
760-471-0223

AA
Aaron A.
Oceanside, CA
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Aaron said they were outstanding, and were half the price of the lowest competitor. They were also efficient, and fast.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/19/2018

Aaron- Thank you for choosing Metro to service you Expedition. We are glad you are satisfied with your experience and look forward to seeing you at your next service.

Rick Grant
Owner
760-471-0223

AB
ANITA B.
Oceanside, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Professional and friendly
Will drive the extra mile to take my business here
Rick G., Owner from Metro Transmission and Automotive responded on 12/12/2018

Anita - We do appreciate you making the drive and trusting us to handle all of your vehicle needs. Thank you very much.

Rick Grant
Owner
760-471-0223