Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

562 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
90% Business Response
Latest Review about 17 hours ago

Reviews


RM
RANDY M.
Escondido, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Honest and reasonably priced!
I have been a Metro Transmission customer for many years and have always been impressed with the service! To add to the great service they are honest and reasonably priced, what more could you want?
Rick G., Owner from Metro Transmission and Automotive responded on 01/17/2019

Randy - We value and appreciate the years of trust you have put in us at Metro. Your satisfaction is very important and we look forward to helping with your future automotive needs.

Rick Grant
Owner
760-471-0223

RL
Raul L.
San Marcos, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Raul said the business was clear and he trusted them, he knew the business wouldn't do more then what was expected.
This review was collected via phone interview by Customer Research Inc.

KL
Kay L.
San Marcos, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Kay said that she was very satisfied and they are wonderful people and she trusts them implicitly.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/14/2019

Kay- It's always a pleasure seeing you. Thank you for the trust you and your family have put in us over the years.

Michelle Grant
Co-Owner
760-471-0223

WH
Wes H.
San Marcos, CA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Wes said the staff was transparent about the services being done. They were honest and up front.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/10/2019

Wes - Thank you for giving us the opportunity to service the Kia. We hope you were successful with returning to the dealership. Please let us know if we can help with your future automotive needs. 

Rick Grant
Owner
760-471-0223

LG
Liz G.
California
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Spoke with Joe. He said the staff have done nothing but a fantastic job every time he goes to them. They give great service, they're honest and the price is right.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 01/09/2019

Joe- Thank you for bringing in the Mercedes for the maintenance service. We appreciate your trust very much.

Rick Grant
Owner
760-471-0223

EL
ERIC L.
San Marcos, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Fast and Friendly service
I always rely on Metro Transmission for my Mercedes.
Rick G., Owner from Metro Transmission and Automotive responded on 01/08/2019

Eric - Thank you for the trust you put in us at Metro to take care of the maintenance on your vehicle. Your satisfaction is very important to us.

Rick Grant
Owner
760-471-0223

AM
AMI M.
San Marcos, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Always helpful
Thank you for prompt service
Rick G., Owner from Metro Transmission and Automotive responded on 01/08/2019

Ami - We were glad to be able to get you in and take care of your vehicle. Thank you for your continued trust.

Rick Grant
Owner
760-471-0223

Verified Customer
Carlsbad, CA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
Great Customer Service.
I have always worked with Eric. Great Customer Service and really like that he explains the facts thoroughly.
I was referred to Metro Transmission through friends word of mouth. . . ." Good work and honest people."
Rick G., Owner from Metro Transmission and Automotive responded on 12/31/2018

Thank you for the trust you have in us at Metro. It is very important to us that you understand any recommendations/repairs that are done to your vehicle and you are completely satisfied.

Rick Grant
Owner
760-471-0223

JT
JOSE T.
Vista, CA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Good service, I will recommend to anybody!!!
Hi Erik, happy holidays!!
Since we to talk about my beetle and just in case if more problems are coming, I will keep you posted in case I will need your professional advice later on.

Sincerely:

Jose Terrazas,
(949)544-9366
Rick G., Owner from Metro Transmission and Automotive responded on 12/26/2018

Jose - Thank you for giving us the opportunity to take care of the concerns with your Beetle. Please do let us know if there are any other concerns that come up. 

Rick Grant
Owner
760-471-0223

WB
Walt B.
San Marcos, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Walt said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/19/2018

Walt- We are very glad to take care of the repairs and  maintenance on your vehicles. Thank you for the continued trust.

Rick Grant
Owner
760-471-0223

AA
Aaron A.
Oceanside, CA
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Aaron said they were outstanding, and were half the price of the lowest competitor. They were also efficient, and fast.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/19/2018

Aaron- Thank you for choosing Metro to service you Expedition. We are glad you are satisfied with your experience and look forward to seeing you at your next service.

Rick Grant
Owner
760-471-0223

AB
ANITA B.
Oceanside, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Professional and friendly
Will drive the extra mile to take my business here
Rick G., Owner from Metro Transmission and Automotive responded on 12/12/2018

Anita - We do appreciate you making the drive and trusting us to handle all of your vehicle needs. Thank you very much.

Rick Grant
Owner
760-471-0223

DD
Diane d.
Vista, CA
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Diane said the business did a nice job and everything was done as said, and they live up to their agreement.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 12/11/2018

Diane - Thank you for bringing you vehicle in for service. Please let us know if we can assist you with any further automotive needs.

Rick Grant
Owner
760-471-0223

MS
Maryann S.
California
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Spoke with Ron. He said the business has a very clean operation and they were polite.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/21/2018

Thank you for coming to have the maintenance on your Escape. We appreciate you giving us the opportunity and hope you will keep us in mind for future automotive needs.

Rick Grant
Owner
760-471-0223

Verified Customer
Vista, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Friendly, professional service
Metro Transmission is the best! They are professional, honest, and genuinely care about their customers.
Rick G., Owner from Metro Transmission and Automotive responded on 11/19/2018

Thank you for your kind words. Your trust in us is very important. We are glad to be here your automotive needs.

Rick Grant
Owner
760-471-0223

AH
Alfredo H.
California
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Alfredo said the service was cheap at this business and the quality was good.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/19/2018

Alfredo- We do appreciate you coming to Metro over the years to handle the maintenance and repairs on your vehicles. Your trust is important to us.

Rick Grant
Owner
760-471-0223

DA
Drew A.
California
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Drew said the staff was friendly, knowledgeable and provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/13/2018

Drew - Thank you for the trust to take care of the maintenance and repairs on your vehicles, we appreciate it.

Rick Grant
Owner
760-471-0223

BM
BRIAN M.
San Marcos, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Honest Recommendations
They always give me their recommendations and help me make the best decisions for my car and my budget, based on priority. I really appreciate their honesty .
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Brian - We appreciate you choosing Metro for the service and repairs to your vehicles. Your satisfaction is very important to us. 

Rick Grant
Owner
760-471-0223

RD
REE D.
Encinitas, CA
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Love These People!
Thank you Eric and Everyone for Always giving personal and professional service (and coffee too!). We love you all😊
Ree
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Ree - Thank you for your patronage and trust. We are glad to know how satisfied you are with the service you receive.

Rick Grant
Owner
760-471-0223

CH
Cliff H.
San Marcos, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Cliff said they follow though with what they say and they got it done
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 11/06/2018

Cliff - Thank you again for all the trust you have in us, we appreciate it very much.

Rick Grant
Owner
760-471-0223