Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

390 Reviews

99% Would Recommend
89% Business Response
Latest Review 7 days ago

Reviews


RB
ROBERTA B.
Dayton, OH
Volkswagen New Beetle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2017
arrigance
hired Hudson's to fix problem on 2000 vw beetle was told throttle body was bad. Had to take back three times never fixed. Now refuse to honor warranty Must seek legal option..
Chris R., President from Hudson's Automotive Service responded on 10/17/2017

Roberta thank you for your response/review.  Your review was the first time we had heard anything from you about the outcome from another repair shops diagnostic. I am sorry that there was some miscommunication with the problem of your VW, we asked you to have a VW dealer take a look at your car because of the miss information from the on board computer of your vechile and the dealer informed us they found it hard to believe that the new throttle body we installed was not working properly.  The codes did not refer to your car.  This is why we recommended you to a VW dealer repair shop to preform the diagnostics.  We have never not honored our warranties and said we would if the dealer showed the proper diagnostics and the throttle body we installed was bad.  We went as far as we could with the equipment that we have and informed you of the situation with your vehicle.  At the time we discussed this with you everything was ok.

Chris Randall 
President
937-256-4163

JD
JULIE D.
Dayton, OH
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2016
Wrong email address. You need to improve your admin process.
I have no idea who you people are, but you have sent somebody else's details to me instead of them. Please correct your records.
Chris R., President from Hudson's Automotive Service responded on 10/28/2016

Julie, not sure on the mix up, but we had made a repair on your Toyota. If this is a mistake, we apologize. Thank You

Chris Randall 
President
937-256-4163

DD
DORINDA D.
Dayton, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Great Service
Chris takes the time to explain what needs to be done and why, or if he thinks it's something that can wait, he'll tell you that too.

Verified Customer
Dayton, OH
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019
Hudson's Service
So far we've been pleased with the service on our vechicle. HOWEVER, twice the billing has been incorrect and we've had to been issued a credit - better communication between technicians and the office staff would be very helpful.

Also you are sending these requests to the wrong email address.
Chris R., President from Hudson's Automotive Service responded on 07/02/2019

Hi Tom thank you for your response/review.  Sorry, about the error.  The office staff is going to start verifying the information before any charges are made from now on.  We appreciate your business.  We thrieve on trying to keep our customers happy and their vehicles safe.

Chris Randall 
President
937-256-4163

SW
SIMON W.
Dayton, OH
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Yet another good visit
We highly recommend Hudsons to other car owners. We are very happy with the work that is done.
Chris R., President from Hudson's Automotive Service responded on 06/20/2019

Thank you Simon for your response/reveiw.  We greatly appreciate your loyalty.  We threive to keep our customers happy and their vehicles running safely.

Chris Randall 
President
937-256-4163

TO
Todd O.
Dayton, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Todd said the service was good. The employees took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 06/20/2019

Thank you Todd for your response/review.  We thrieve on keeping our customers happy and their vehicles safely running.

Chris Randall 
President
937-256-4163

CC
christopher c.
Dayton, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Great
Blew a tire and wheel on highway. After purchasing a used wheel, Hudson’s mounted a tire for me while I waited. Great service!
Chris R., President from Hudson's Automotive Service responded on 06/11/2019

Thank you Christopher for your response/review.  We thrieve on keeping our customers happy and their vehicles safely operating.

Chris Randall 
President
937-256-4163

JW
James W.
Dayton, OH
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
James said the business provided good service. However, the labor cost was high.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 06/07/2019

Thank you James for your response/review.  We thrieve on keeping our customers happy and their vehicles running properly and safe.  Sorry that you feel our labor is a little high our prices are set to keep our business operating and to provide good service to our customers.

Chris Randall 
President
937-256-4163

GH
George H.
Dayton, OH
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
George said this business did a good job. He is satisfied with what they did. They are convenient and easy to deal with.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 05/23/2019

George, thank you for the review. We strive to make our customer's visit as pleasant as possible.

Chris Randall 
President
937-256-4163

MG
Matthew G.
Miamisburg, OH
Nissan Quest
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2019 Category: Service
Matthew said that the place was good, but they did not call when the estimated cost went up before completing work.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 05/16/2019

Thank you Matthew for your response/review.  Sorry, sometimes it gets very hetic around here and we tend to forget about any increases after the original approval.  We are working on improving getting all changes approved before completing any mechanical work.  We do thrieve on keeping our customers happy and their vehicles safely running.

Chris Randall 
President
937-256-4163

SM
Scott M.
Xenia, OH
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Scott said they were very courteous and got right on it.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 05/16/2019

Thank you Scott for your response/review.  We thrieve on keeping our customers happy and their vehicles operating safely.

Chris Randall 
President
937-256-4163

HB
Harold B.
Dayton, OH
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Harold said he trusts them.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 05/16/2019

Thank you Harold for your review/response and being a loyal customer.  We thrieve on keeping our customers happy and their vehicles operating safely.

Chris Randall 
President
937-256-4163

HW
Harold W.
Dayton, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Harold said they fixed what he wanted to get fixed and it works very well.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 04/23/2019

Thank you Mr Ward for your response/review.  We greatly appreciate your opinion and your business.

Chris Randall 
President
937-256-4163

RB
Randy B.
South Lyon, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Randy said the service was completed in a timely manner. He stated he had a 300 mile drive to make right after picking his vehicle up, and everything went smoothly.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 04/23/2019

Thank you Mr Bunn for your response/review.  We appreciate your business.  Glad to hear the trip went well.

Chris Randall 
President
937-256-4163

JF
Joe F.
Dayton, OH
Mercury Montego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Joe said that the place provided him with transportation home and back again when his vehicle was ready to go and he encourages them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 04/23/2019

Thank you Mr Ferguson for your response/review.  We strive on keeping our customers happy and there vehicles operating safely.  Thank you for your business.

Chris Randall 
President
937-256-4163

Verified Customer
Dayton, OH
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
very good service
We are very happy with the service we receive.
Chris R., President from Hudson's Automotive Service responded on 03/18/2019

Anonymous, thank you for taking time out of your busy day to make a review. We value all our customers comments and reccommendations and look forward in seeing you back soon

Chris Randall 
President
937-256-4163

MB
Mark B.
Dayton, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Mark said he thought they were very good.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 03/18/2019

Mark, thank you for the review and we look forward in seeing you back soon.

Chris Randall 
President
937-256-4163

BT
Becky T.
Fairborn, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Becky said so far so good, and the people are very kind. She has recommended this facility.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 03/04/2019

Becky, thank you for taking time to give us a review and if have any questions or concerns please feel free to give us a call. 

Chris Randall 
President
937-256-4163

DB
Don B.
Dayton, OH
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Don said the service was done correctly. The service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 03/18/2019

Don, thank you for review. We appreciate any and all commnets made, for this is how we are able to improve our services. We look forward in seeing you back soon.

Chris Randall 
President
937-256-4163

MG
Matthew G.
Miamisburg, OH
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Matthew said they did a great job. He said they were timely and Chris was very professional.
This review was collected via phone interview by Customer Research Inc.
Chris R., President from Hudson's Automotive Service responded on 03/04/2019

Matthew, we appreciate the review and comments. We look forward in seeing you back soon. Thank you

Chris Randall 
President
937-256-4163