Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

136 Reviews

98% Would Recommend
94% Business Response
Latest Review 8 months ago

Reviews


BW
Brenda W.
Lithonia, GA
Toyota Cressida
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2016 Category: Service
Brenda said the business did not get what she needed done, but she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/16/2016

THANK YOU FOR YOUR REVIEW. I AM SORRY WE WERE UNABLE TO HELP YOU.THE OLDER CARS ARE SOMETIMES VERY DIFFICULT TO FIND THE PARTS NEEDED. I WILL ALWAYS DO MY BEST TO HELP IF I CAN.IF THERE IS ANYTHING YOU NEED IN THE FUTURE FOR YOUR VEHICLES GIVE US A CALL & WE WILL DO OUR BEST FOR YOU. MARLENE.


LS
Leo S.
Decatur, GA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015 Category: Service
Leo said everything was done well at this business. The mechanic did not follow up with him before fixing his window.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/28/2015

I AM SORRY THAT YOU FEEL WE DID NOT CHECK WITH YOU FIRST BUT I DID LEAVE YOU A MESSAGE ABOUT THE SITUATION.BUT IN THE FUTURE THE WORK WILL NOT BE COMPLETED UNTIL I HEAR FROM YOU FIRST. WE WILL ALWAYS STRIVE TO DO BETTER. SO THANK YOU FOR YOUR REVIEW. MARLENE.


LS
Leo S.
Decatur, GA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2015 Category: Service
Leo said this business is very reliable and dependable, but sometimes they are unable to get him in at a certain time. They are a good business.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 10/23/2015

THANK YOU FOR YOUR REVIEW LEO. WE WILL STRIVE TO DO BETTER & GET YOU IN & OUT IN A TIMELY MATTER. MARLENE.


RH
RICKIE H.
Covington, GA
Dodge Sprinter
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2015
The price and customer service.
The price and customer service.
Marlene S. from J. S. Auto Repair responded on 09/28/2015

I AM GRATEFUL FOR YOUR REVIEW. IT IS ALWAYS NICE TO KNOW THAT YOUR CUSTOMERS THINK YOUR PRICES ARE FAIR & CUSTOMER SERVICE WAS GOOD. THANKS. MARLENE


HT
HORACE T.
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Great service
Friendly and service is my best reason no more needs said
Marlene S. from J. S. Auto Repair responded on 04/02/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS & LOYALTY. MARLENE.


KL
KELLY L.
Lithonia, GA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Prompt service
Good service and great prices
Marlene S. from J. S. Auto Repair responded on 04/02/2018

THANK YOU FOR YOUR REVIEW WE GREATLY APPRECIATE YOUR BUSINESS LOYALTY & YOUR REFERRALS. MARLENE.


CL
Charles L.
Stone Mountain, GA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Charles said the staff did well, but the price was a little more than he expected.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/02/2018

TANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS.MARLENE.


SO
Shikina O.
Lithonia, GA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Shikina said they responded to all her calls, they were quick, and the prices were good.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/26/2018

thank you for your review.we greatly appreciate your business. marlene.


TC
Tabatha C.
Lithonia, GA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Tabatha said the staff were really good.
This review was collected via phone interview by Customer Research Inc.

DR
Donald R.
Lithonia, GA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Donald said the service was good. The business is loyal and the staff was courteous.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/06/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS & LOYALTY. YOU HAVE BEEN WITH US FOR SOME TIME NOW & WE WILL CONTINUE TO GIVE YOU GREAT SERVICE. MARLENE.


RG
Roger G.
Tucker, GA
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Roger said the business got on the job pretty quickly and it was fair with the price.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/06/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MA
Mark A.
Lithonia, GA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Mark said the business provided perfect service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/24/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DR
Dwight R.
Stone Mountain, GA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Dwight said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/18/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


TB
Todd B.
Lithonia, GA
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Todd said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/13/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MG
Miah G.
Scottdale, GA
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Miah said the business did a good job. Everyone was very nice and friendly.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/13/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


HT
HORACE T.
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Service and work plus there attitude
They complete work in a timely manner
Marlene S. from J. S. Auto Repair responded on 01/05/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY PPRECIATE YOUR BUSINESS. MARLENE.


EW
EDITH W.
Covington, GA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
Excellent customer service!!!!
We have been using this auto shop for years and we are very pleased with the service we receive. Marlene is the best!!!!!!
Marlene S. from J. S. Auto Repair responded on 01/02/2018

THANK YOU SO MUCH FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


ES
Eric S.
Lithonia, GA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Eric said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/22/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MP
Michael P.
Lithonia, GA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
Michael said the staff gets the job done. They're pleasant and they fixed everything. Everything went well and he's grateful.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/22/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


PC
Paul C.
Georgia
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Paul said the service was great. The staff was friendly and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/25/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


Displaying Review 21 - 40 of 136 in total