Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

482 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5rating 4.8571443
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
96% Would Recommend
97% Business Response
Latest Review 4 days ago

Reviews


RP
Rick P.
Florida
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Rick said the work was good. It did take longer than expected and he had to reschedule. He went back the following day and the work was done. He does intend to go back, when he needs more work.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2019 Category: Service
Rick said he had a problem with his service and had to come back the next day.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 01/17/2019

Hi Mr Pillsworth.   Thank you for taking the time to speak with us this morning. We appreciate your business and for taking the time to review our company.  We also appreciate you doing a re rate to a 5 star rating 

Sincerely 
Michele 
Store Manager

National Auto Service

DD
DIANE D.
New Port Richey, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Kevin does a great job
He makes it right.Take your car there

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018
Tire service
The service is always good and prompt but the price was way high, unfortunatelty I was stuck so no time to shop around
Harry B., President from National Auto Service responded on 04/10/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 04/11/2018

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

National Auto Service

BE
Ben E.
Florida
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Ben said the business resolved any issues he had, which he really appreciates. The staff members took care of everything and again he's very happy and he will recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017 Category: Service
Ben said everything else that was done was great but he had one issue with his visit. The oil gauge was dropping indicating low oil and the mechanic replaced the senders switch but the same thing was happening even before he left the parking lot. He informed the person at the front desk and was told to talk to the mechanic. The mechanic told Ben to go on Amazon and order the speedometer head and install this himself. Ben paid $100 for the switch he replaced and wondered if the mechanic replaced the right part. They told him they didn't even know. The front desk person was very professional and it was the mechanic he had problems with.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/14/2017

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 09/14/2017

did you get our re rate request?

National Auto Service

CB
COLIN B.
Hudson, FL
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Owner proves customer service is priority
An owner who speaks directly to the customer, and owns mistakes, owns the kind of place I can respect and spend my money.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2016
Good service, lying service desk equals no return
Service manager refused my coupon, overcharged for an oil change that was on the coupon, and lied about seeing coupon when he physically handed it back to me and then took my keys for the car. The oil change was done in quick fashion
Harry B., President from National Auto Service responded on 10/29/2016

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 11/08/2016

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

National Auto Service

GG
GIL G.
Hudson, FL
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
2012 GMC Acadia re-review
This is a re-review of my previous 2012 GMC Acardia which I submitted a less than glowing comments regarding the repair of the car's AC. As I reported in my first the AC failed after two days however, two days later it began working again and has been working great since then. After bringing it back to have it checked National determined that there must have been a temporary blockage probably from a piece of debris. The folks at National were very friendly and competent on this return visit and I consider them to be highly reputable.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2016
2012 GMC Acadia
Not good, the AC broke again two days after it was repaired.
Harry B., President from National Auto Service responded on 07/15/2016

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

National Auto Service
Harry B., President from National Auto Service responded on 07/18/2016

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

National Auto Service

WC
WILLIAM C.
New Port Richey, FL
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016
good place for oil change
Great people to do business with, they took my car on time and the work was done very quickly. I'm very satisfied with the service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016
good place for oil change
I had my car there several times for an oil change, I always used the coupon for the special price, around $16.99 included tire rotation, this time they double my price and I was told, the coupon didn't apply for this special price, I was very surprise, I guess is time to go to a different location for oil change, so many places around to do an oil change under $20.00.
Harry B., President from National Auto Service responded on 06/13/2016

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 06/14/2016

Thank you very much William!

Harry Bergner
President

National Auto Service

RR
RICHARD R.
Port Richey, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019
Oil change
The place was packed (a testament to the quality of service). people were in the waiting area to have their cars service. I was told they were short handed. Michele behind the desk seemed a little overwhelmed. Despite all of this I was treated with respect and she was able to work around my schedule and I got my oil change promptly! Wonderful! Michele is a true asset to the company and she has really pretty eyes to boot! Coming here to have my breaks serviced!
Harry B., President from National Auto Service responded on 03/18/2019

Thank you for your business we appreciate it! Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

Verified Customer
Hudson, FL
Geo Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Great Job
service was good and the price was right!
Harry B., President from National Auto Service responded on 03/18/2019

Thank you for your business we appreciate it very much.  Also we appreciate you taking the time to review our company.

Harry Bergner 
President

National Auto Service

Verified Customer
Hudson, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Convient location, plus friendly knowledgeable staff.
Their attention to detail and helpful suggestions much appreciated.
Harry B., President from National Auto Service responded on 03/18/2019

Thank you for your business we really do appreciate it very much..

Also thank you for taking the time to review our company.


Harry Bergner
President

National Auto Service

ES
Edward S.
Spring Hill, FL
Buick Roadmaster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
Edward said he called the business to tow his vehicle, but their policy is to come out and check on the battery first. He added that so far, everything seems to be all right.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 03/18/2019

Thanks again Ed for your business we do appreciate it very much..   Also thank you for taking the time to review our company..

Harry Bergner
President

National Auto Service

DP
Delores P.
Port Richey, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Delores said she has been going to this business for 6 years. They have always treated her really good. They were very nice and she liked their service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 03/18/2019

Thanks again for your business we appreciate it very much.  Also thanks for taking the time to review us..


Harry Bergner
President

National Auto Service

RR
RODNEY R.
Port Richey, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Good Service
Had a small leak towards the front of the engine on my mustang which was hard to find. Ben the mechanic didn't give up though until he found it. ben found the parts in stock and had the car back to me in less than 2 hours.
Harry B., President from National Auto Service responded on 03/04/2019

Thank you for your business we do appreciate it very much!   Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

NS
Nicole S.
Port Richey, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Nicole said she was happy with her service and everything went fantastic. They were very prompt in getting her in. Harry, the president was very efficient and provided with her with outstanding customer service
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 03/06/2019

Thanks Nicole I really appreciate your business!   Also thank you for taking the time to review us.

Harry Bergner
President

National Auto Service

KS
KATHRYN S.
Spring Hill, FL
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019
friendly staff
Staff were friendly and accommodating to me and my two kids.
Harry B., President from National Auto Service responded on 02/21/2019

Thank you for your business we do appreciate it very much!   Also thank you for taking the time to review us.  We welcome any and all feedback we get.

Thank you

Harry Bergner
President

National Auto Service

JH
Jessica H.
Florida
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Jessica said the service was done quickly.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 02/21/2019

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company we welcome all the feedback we can get.

Thanks Again
Harry Bergner
President

National Auto Service

ML
MARY L.
Hudson, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Service on vehicle
I was very satisfied. Car is running good. Thank you.
Harry B., President from National Auto Service responded on 02/14/2019

Thank you for your business we do appreciate it very much.  

Thank for being a loyal customer if there is ever anything i can do just let me know.

Thanks Mary


Harry Bergner
President

National Auto Service

JF
Jim F.
Hudson, FL
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Spoke with Hannah. She said the service was amazing. The service was excellent. The work was done promptly.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 02/18/2019

Thank you for your business we do appreciate it very much.  Also thanks for taking the time to review our company.


Harry Bergner
President

National Auto Service

JR
Jim R.
Florida
Lexus RX 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
Jim said the service was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 02/12/2019

First we would like to thank you for your business.  We do greatly appreciate it we are family owned and operated.   Also we take very seriously any and all comments and criticisms. As far as the pricing for your battery replacement and services, that price is totally set by AAA.  We are an approved repair center for AAA and a Napa Auto Care Center.  Pricing for your services are set by them we follow there guidelines on pricing. However you can rest assured that should you ever have a problem you have the best warranty available backed by AAA and Napa nationwide and in Canada.   The Battery is for 6 years.   If you have any concerns please do not hesitate to contact me directly I am at the shop weekday mornings till about noon.

Thank you again for your business!

Harry Bergner 
President

National Auto Service

GW
Gary W.
New Port Richey, FL
Chevrolet Spark
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Gary said the business offers reasonable prices. They can make appointments and he likes their service. He likes that they do a full walk around and make recommendations for upcoming services.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 02/06/2019

Thank you for your business we do appreciate it very much.  We are a family owned and operated business so your opinions and comments are appreciated and taken seriously.

Thank you

Harry Bergner
President

National Auto Service

EM
EUGENE M.
Hudson, FL
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Prompt, excellent service & friendly staff.
Excellent service by skilled and friendly staff.
Harry B., President from National Auto Service responded on 02/06/2019

Thank you for your business we do greatly appreciate it.  Also thank you for taking the time to give us your feed back we take your opinions and comments very seriously.

Thank you
Harry Bergner
President

National Auto Service