Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

397 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
95% Would Recommend
96% Business Response
Latest Review 4 days ago

Reviews


DD
DIANE D.
New Port Richey, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Kevin does a great job
He makes it right.Take your car there

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018
Tire service
The service is always good and prompt but the price was way high, unfortunatelty I was stuck so no time to shop around
Harry B., President from National Auto Service responded on 04/10/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 04/11/2018

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

National Auto Service

BE
Ben E.
Florida
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Ben said the business resolved any issues he had, which he really appreciates. The staff members took care of everything and again he's very happy and he will recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017 Category: Service
Ben said everything else that was done was great but he had one issue with his visit. The oil gauge was dropping indicating low oil and the mechanic replaced the senders switch but the same thing was happening even before he left the parking lot. He informed the person at the front desk and was told to talk to the mechanic. The mechanic told Ben to go on Amazon and order the speedometer head and install this himself. Ben paid $100 for the switch he replaced and wondered if the mechanic replaced the right part. They told him they didn't even know. The front desk person was very professional and it was the mechanic he had problems with.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/14/2017

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 09/14/2017

did you get our re rate request?

National Auto Service

CB
COLIN B.
Hudson, FL
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Owner proves customer service is priority
An owner who speaks directly to the customer, and owns mistakes, owns the kind of place I can respect and spend my money.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2016
Good service, lying service desk equals no return
Service manager refused my coupon, overcharged for an oil change that was on the coupon, and lied about seeing coupon when he physically handed it back to me and then took my keys for the car. The oil change was done in quick fashion
Harry B., President from National Auto Service responded on 10/29/2016

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 11/08/2016

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

National Auto Service

GG
GIL G.
Hudson, FL
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
2012 GMC Acadia re-review
This is a re-review of my previous 2012 GMC Acardia which I submitted a less than glowing comments regarding the repair of the car's AC. As I reported in my first the AC failed after two days however, two days later it began working again and has been working great since then. After bringing it back to have it checked National determined that there must have been a temporary blockage probably from a piece of debris. The folks at National were very friendly and competent on this return visit and I consider them to be highly reputable.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2016
2012 GMC Acadia
Not good, the AC broke again two days after it was repaired.
Harry B., President from National Auto Service responded on 07/15/2016

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

National Auto Service
Harry B., President from National Auto Service responded on 07/18/2016

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

National Auto Service

WC
WILLIAM C.
New Port Richey, FL
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016
good place for oil change
Great people to do business with, they took my car on time and the work was done very quickly. I'm very satisfied with the service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016
good place for oil change
I had my car there several times for an oil change, I always used the coupon for the special price, around $16.99 included tire rotation, this time they double my price and I was told, the coupon didn't apply for this special price, I was very surprise, I guess is time to go to a different location for oil change, so many places around to do an oil change under $20.00.
Harry B., President from National Auto Service responded on 06/13/2016

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 06/14/2016

Thank you very much William!

Harry Bergner
President

National Auto Service

AO
Anna O.
Hudson, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Anna said she had a very pleasant experience.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/17/2018

Thank you for your business we do appreciate it very much.

Harry Bergner

President

National Auto Service

RD
RAY D.
Hudson, FL
Kia Rondo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Clean, accommodating, comfortable and being able to see staff working on your car.
Living in the area for a short time we are not familiar with reliable and mostly affordable repair shops. AAA approves this shop, to its members, so we said it has to be good. Kevin the manager was pleasant, knowledgeable, took the time to listen to our concerns, not rushed although you could see he was busy. He called us after checking the car, thoroughly explained his findings and what it would cost. It was repaired in a few hours. Loved that there were no surprises at time of payment, unlike other repair shops that hick up the bill because they repaired something else they found, without letting you know before hand. Will definately bring our car here again. Great customer service. Kevin, Great manager!
Harry B., President from National Auto Service responded on 07/11/2018

Thank you for your business we appreciate it very much.   You can always find us on Facebook for information and specials that we have. 

Harry Bergner
President

National Auto Service

JS
JEFF S.
New Port Richey, FL
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Great work and detailed explanation on repairs with great know how
I,'ve been using national for many years price as good and fair as can be. Always able to complete repairs on time.
Harry B., President from National Auto Service responded on 06/29/2018

Thank you for your business we do appreciate it very much!

Harry Bergner
President

National Auto Service

GH
GARY H.
Hudson, FL
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Service mgr. Was very helpful working with my warranty company to replace my alternator.
Worked with my warranty company to get my alternator replaced.
Harry B., President from National Auto Service responded on 07/09/2018

hank you for your business we do appreciate it very much.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service

CM
Carol M.
Port Richey, FL
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Carol said if they weren't so good she would go elsewhere, she is satisfied with their service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/21/2018

Thank you for your business we do appreciate it very much.   Keep in mind you can always find us on Facebook for information and specials.

Thanks Again

Harry Bergner 
President

National Auto Service

RK
RICHARD K.
Port Richey, FL
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Just stopped in passing with a question, Kevin took care of me right away and gave me cost of repair,
They took my truck in right away, even though they had others they were working on. Located the issues and gave me a future estimate to repair. Don't think it took more than 20 minutes. He also set up an account in his computer so I could log on from home to follow service. No pressure, put things back together and sent me on my way. No charge.Thank you as I had an appointment to make. I will return for service.
Harry B., President from National Auto Service responded on 06/21/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.    You can always find us on Facebook for information and specials.

Harry Bergner 
President

National Auto Service

CS
Carlton S.
New Port Richey, FL
Dodge Ram Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Carlton said the staff is very nice and very accommodating.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/19/2018

Thank you for your business we do appreciate it very much..   You can always find us on Facebook for information and specials


Thank you 
Harry Bergner
President

National Auto Service

MG
Milo G.
Hudson, FL
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Milo said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/19/2018

Thank you for your business we do appreciate it very much.   
Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

JI
Jeff I.
Port Richey, FL
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jeff said the staff did excellent work.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/14/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service

AK
Annette K.
Hudson, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Annette's Son. He said they would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much!    You can always find us n Facebook for information and specials..

Harry Bergner
President

National Auto Service

HT
Helmut T.
Hudson, FL
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Helmut said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service

AC
Achim C.
Riverview, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Achim said the service was good.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/12/2018

Thank you for your business we do appreciate it very much!   You can always find us on Facebook for information and specials.

Harry Bergner
President 

National Auto Service

PH
paul h.
New Port Richey, FL
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Motor home service
Took my motor home in for oil change on engine and on generator. Not National’s normal customer, but job was performed professionally and timely and reasonably priced. Would recommend.
Harry B., President from National Auto Service responded on 06/14/2018

Thank you for your business we do appreciate it very much.     Hope we can help you in the future with any other repair need you may have.  

Thanks again!

Harry Bergner
President

National Auto Service

Verified Customer
Hudson, FL
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Quick service....in/out as expected
Had to get a flat tire repaired and there are so few centers that do an internal patch....all of the tire dealers will not patch but will only sell a new tire...great option to repair not replace...
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we do appreciate it very much.  Come by and see us when you need anything automotive related you will find the same friendly service always.

Harry Bergner
President

National Auto Service

SC
Sean C.
Spring Hill, FL
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Sean said the job was done by the business.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 05/29/2018

Thank you for your business we appreciate it very much.  Also thanks for taking the time to review our company.

Harry Bergner
President

National Auto Service