Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

426 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
95% Would Recommend
96% Business Response
Latest Review about 3 hours ago

Reviews


DD
DIANE D.
New Port Richey, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Kevin does a great job
He makes it right.Take your car there

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018
Tire service
The service is always good and prompt but the price was way high, unfortunatelty I was stuck so no time to shop around
Harry B., President from National Auto Service responded on 04/10/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 04/11/2018

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

National Auto Service

BE
Ben E.
Florida
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Ben said the business resolved any issues he had, which he really appreciates. The staff members took care of everything and again he's very happy and he will recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017 Category: Service
Ben said everything else that was done was great but he had one issue with his visit. The oil gauge was dropping indicating low oil and the mechanic replaced the senders switch but the same thing was happening even before he left the parking lot. He informed the person at the front desk and was told to talk to the mechanic. The mechanic told Ben to go on Amazon and order the speedometer head and install this himself. Ben paid $100 for the switch he replaced and wondered if the mechanic replaced the right part. They told him they didn't even know. The front desk person was very professional and it was the mechanic he had problems with.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/14/2017

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 09/14/2017

did you get our re rate request?

National Auto Service

CB
COLIN B.
Hudson, FL
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Owner proves customer service is priority
An owner who speaks directly to the customer, and owns mistakes, owns the kind of place I can respect and spend my money.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2016
Good service, lying service desk equals no return
Service manager refused my coupon, overcharged for an oil change that was on the coupon, and lied about seeing coupon when he physically handed it back to me and then took my keys for the car. The oil change was done in quick fashion
Harry B., President from National Auto Service responded on 10/29/2016

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 11/08/2016

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

National Auto Service

GG
GIL G.
Hudson, FL
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
2012 GMC Acadia re-review
This is a re-review of my previous 2012 GMC Acardia which I submitted a less than glowing comments regarding the repair of the car's AC. As I reported in my first the AC failed after two days however, two days later it began working again and has been working great since then. After bringing it back to have it checked National determined that there must have been a temporary blockage probably from a piece of debris. The folks at National were very friendly and competent on this return visit and I consider them to be highly reputable.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2016
2012 GMC Acadia
Not good, the AC broke again two days after it was repaired.
Harry B., President from National Auto Service responded on 07/15/2016

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

National Auto Service
Harry B., President from National Auto Service responded on 07/18/2016

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

National Auto Service

WC
WILLIAM C.
New Port Richey, FL
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016
good place for oil change
Great people to do business with, they took my car on time and the work was done very quickly. I'm very satisfied with the service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016
good place for oil change
I had my car there several times for an oil change, I always used the coupon for the special price, around $16.99 included tire rotation, this time they double my price and I was told, the coupon didn't apply for this special price, I was very surprise, I guess is time to go to a different location for oil change, so many places around to do an oil change under $20.00.
Harry B., President from National Auto Service responded on 06/13/2016

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 06/14/2016

Thank you very much William!

Harry Bergner
President

National Auto Service

RD
ROBERT D.
Hudson, FL
smart fortwo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018
Smart Car Lighting Problem
Our 2009 Smart Car had a problem and the Driver's Side front turn signal was not working. We brought it in on Friday afternoon, and we talked with Kevin and when you have an electrical problem, sometimes it is like trying to find a needle in a hay stack. They found an external relay fault, fixed it, and we were on our way the following afternoon. Kudos to Kevin and the Mechanic!!

DF
DALE F.
Spring Hill, FL
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Friendly and efficient
They diagnosed my problem quickly and advised a solution.
Harry B., President from National Auto Service responded on 09/24/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company. 
You can always find us on Facebook for specials and info.

Harry Bergner
President

National Auto Service

MP
Marty P.
Florida
GMC Savana Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Marty said they have good customer service.
This review was collected via phone interview by Customer Research Inc.

CW
Cynthia W.
Hudson, FL
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Cynthia said the staff were unbelievable. They sat down with her and explained the service. She stated she did not feel like she was being conned, they made her feel welcomed.
This review was collected via phone interview by Customer Research Inc.

JH
JAMES H.
Hudson, FL
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018
They were very good andexplane everything to me
Fixed the air
Harry B., President from National Auto Service responded on 09/19/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company we do take all our customers opinions very seriously. Should you have any input for me on how we can earn a 5 star rating from you on your next visit please do not hesitate to contact me. 
My direct email is nasc@verizon.net.
Again thank you for your business!
Harry Bergner 
President

National Auto Service

JA
June A.
New Port Richey, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
June said that the service at this business was great. She would recommend them.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/24/2018

Thank you for your business we do appreciate it very much we value any and all feedback.   Thanks for taking time out of your busy day to review our company.

You can always find us on Facebook for info and specials.


Harry Bergner
President

National Auto Service

MP
MARIE P.
Hudson, FL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Service for my 2002 BMW
I am new to the area. I selected this business because of their AAA rating. The service was excellent, informative and supportive. I will be returning and certainly recommend them to everyone.
Harry B., President from National Auto Service responded on 09/17/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time out of your day to review our company.


You can always find us on Facebook for specials and information.

Harry Bergner
President

National Auto Service

DD
Delia D.
Florida
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Delia said they were efficient, they finished the job on time.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/14/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company we take seriously any and all your opinions and input.

Harry Bergner
President 

National Auto Service

RS
RENE S.
Hudson, FL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Simon
I had great customer service and the mechanic was very helpful and explained things to me and answered all my questions.and had very timely service thank u
Harry B., President from National Auto Service responded on 09/11/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service

MA
MARGARET A.
Port Richey, FL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Kevin, Mgr. Is so very helpful and understanding to my problems 're. Repairs.
Honesty seems to be a specialty in this shop. I would recommend this shop to all.
Harry B., President from National Auto Service responded on 09/05/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company.   You can always find us on Facebook for information and specials.

Harry Bergner
President

National Auto Service

JM
Jackie M.
Hudson, FL
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Jackie said the employees took her in right away. They were quick and helpful.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 09/06/2018

Thank you for your business we do appreciate it very much.  We also appreciate you taking the time to review our company your feed back!

Find us on Facebook for information and specials..

Harry Bergner
President
 

National Auto Service

ML
MARY L.
Hudson, FL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Oil Change, etc.
I was happy with the work that was done. Wondering about one thing though. When I brought the car in, I noticed the oil gauge was 80% oil. When I left after all the work was done, I checked and it was still 80%. Usually it said after oil changed it was 100%.
Just wondering.
Harry B., President from National Auto Service responded on 09/04/2018

Thank you for your business we really appreciate it very much!   As for your maintenance gage that is at 80% we find them to be temperamental on occasion even after resetting them they don't go to 100%.   Please stop by any time and we will gladly reset it again free of charge and it will only take just a couple of minutes.   
Again thank you for your business

Harry Bergner
President

National Auto Service

RP
RAUL P.
Spring Hill, FL
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Oil change
Great customer service very professional and fast service
Harry B., President from National Auto Service responded on 08/30/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.   You can always find specials and info on our Facebook page as well.


Harry Bergner
President

National Auto Service

TT
TONY T.
New Port Richey, FL
Suzuki XL-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Kevin is very helpful
Kevin & Ben explained my problem with the front brakes & told me the wrong brake pads were put on the car & the rotors are at minimum & need replacement.
Well I got the brake job done.
Came home & looked up my previous brake job & it was done by the dealer, I was surprised.
Harry B., President from National Auto Service responded on 08/30/2018

Thank you for your business we do appreciate it very much.   If there is ever anything we can do for you just let us know..

Harry Bergner
President

National Auto Service

DA
Debra A.
Port Richey, FL
Cadillac Fleetwood
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Debra said the staff is nice, very knowledgeable and they got the job done.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 08/30/2018

Thank you for your business we appreciate it very much.  You can always find us on Facebook for information and specials.  

Harry Bergner
President

National Auto Service