National Auto Service


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

372 Reviews

ReScore Reviews™ (5)

ReScore
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Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
95% Would Recommend
96% Business Response
Latest Review 1 day ago
DIANE D. ReScore Review on 04/10/2018
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Original
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Recommended? Yes
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"Kevin does a great job"
He makes it right.Take your car there
Vehicle: Nissan Altima
Service Date: 04/05/2018
Review Created: 04/06/2018 05:15 AM

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"Tire service"
The service is always good and prompt but the price was way high, unfortunatelty I was stuck so no time to shop around
Vehicle: Nissan Altima
Service Date: 04/05/2018
Review Created: 04/06/2018 05:15 AM
Harry B., President at National Auto Service responded on 04/10/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.  We do read and take seriously all concerns compliments and criticisms.  I understand Kevin has talked with you about your concerns and you are now satisfied with your service.


Thank you again

Harry Bergner
President

National Auto Service
Harry B., President at National Auto Service responded on 04/11/2018

I am so glad too hear Kevin was able to address your concerns.   Also thank you again for being critical of us.  That only helps us know what we need to do to get better at what we do.   We do take it very seriously this is how we feed our families so it is very important to us.

Thanks again

Harry Bergner
President

National Auto Service
Ben E. ReScore Review on 09/19/2017
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Ben said the business resolved any issues he had, which he really appreciates. The staff members took care of everything and again he's very happy and he will recommend them.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/22/2017
Review Created: 08/24/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ben said everything else that was done was great but he had one issue with his visit. The oil gauge was dropping indicating low oil and the mechanic replaced the senders switch but the same thing was happening even before he left the parking lot. He informed the person at the front desk and was told to talk to the mechanic. The mechanic told Ben to go on Amazon and order the speedometer head and install this himself. Ben paid $100 for the switch he replaced and wondered if the mechanic replaced the right part. They told him they didn't even know. The front desk person was very professional and it was the mechanic he had problems with.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/22/2017
Review Created: 08/24/2017
This review was collected via phone interview by Customer Research Inc.
Harry B., President at National Auto Service responded on 09/14/2017

First we would like to thank you for your business.   My staff has reached out to you and has informed me the issues have been resolved.   Thank you for the  opportunity to correct the issue.   We will send you a re rate opportunity.

Thank you again for your business.  You can alway call or stop by and speak with me directly should you have any other concerns.

Harry Bergner
President

National Auto Service
Harry B., President at National Auto Service responded on 09/14/2017

did you get our re rate request?

National Auto Service
COLIN B. ReScore Review on 11/07/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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"Owner proves customer service is priority"
An owner who speaks directly to the customer, and owns mistakes, owns the kind of place I can respect and spend my money.
Vehicle: Kia Soul
Service Date: 10/28/2016
Review Created: 10/28/2016 09:43 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Good service, lying service desk equals no return"
Service manager refused my coupon, overcharged for an oil change that was on the coupon, and lied about seeing coupon when he physically handed it back to me and then took my keys for the car. The oil change was done in quick fashion
Vehicle: Kia Soul
Service Date: 10/28/2016
Review Created: 10/28/2016 09:43 PM
Harry B., President at National Auto Service responded on 10/29/2016

First thank you for your business.   I can assure you as the owner this is not how I expect my staff to conduct business at all..   I will personally call you early this coming week and fix this with you.   Regardless of the circumstances I expect every customer to leave happy.   Please look forward to my call Monday or Tuesday Morning to get this resolved

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President at National Auto Service responded on 11/08/2016

Thank you for the re rating.  I do appreciate it, we do take pride in our service.  We always will stand behind what we do and if we make a mistake we will make it right.

Thanks Again

Harry Bergner

President

National Auto Service
GIL G. ReScore Review on 07/23/2016
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Original
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Recommended? Yes
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"2012 GMC Acadia re-review"
This is a re-review of my previous 2012 GMC Acardia which I submitted a less than glowing comments regarding the repair of the car's AC. As I reported in my first the AC failed after two days however, two days later it began working again and has been working great since then. After bringing it back to have it checked National determined that there must have been a temporary blockage probably from a piece of debris. The folks at National were very friendly and competent on this return visit and I consider them to be highly reputable.
Vehicle: GMC Acadia
Service Date: 07/12/2016
Review Created: 07/15/2016 07:04 AM

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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"2012 GMC Acadia"
Not good, the AC broke again two days after it was repaired.
Vehicle: GMC Acadia
Service Date: 07/12/2016
Review Created: 07/15/2016 07:04 AM
Harry B., President at National Auto Service responded on 07/15/2016

Please do bring it back everything we do has a 2 year warranty no questions asked...  Please give us a call or just  bring it back it right away .  We stand behind everything we do please do bring it back asap.   Parts sometimes parts go bad give us the opportunity to fix it for you. We had no knowledge that the repair had failed.  I will instruct the manager to call you to arrange to get you in.

Harry Bergner

President

National Auto Service
Harry B., President at National Auto Service responded on 07/18/2016

In our phone conversations with you we understand your a/c is now working fine.  We would still like to see your vehicle for a recheck again at no cost to you....

Harry Bergner

National Auto Service
WILLIAM C. ReScore Review on 06/13/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good place for oil change"
Great people to do business with, they took my car on time and the work was done very quickly. I'm very satisfied with the service.
Vehicle: Nissan Quest
Service Date: 06/09/2016
Review Created: 06/10/2016 09:56 AM

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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"good place for oil change"
I had my car there several times for an oil change, I always used the coupon for the special price, around $16.99 included tire rotation, this time they double my price and I was told, the coupon didn't apply for this special price, I was very surprise, I guess is time to go to a different location for oil change, so many places around to do an oil change under $20.00.
Vehicle: Nissan Quest
Service Date: 06/09/2016
Review Created: 06/10/2016 09:56 AM
Harry B., President at National Auto Service responded on 06/13/2016

Hi William    I am sure this was a simple miss understanding as we have a new store manager.  I will see to him getting a little more training as to coupons and how to apply them..   

Harry Bergner
President

National Auto Service
Harry B., President at National Auto Service responded on 06/14/2016

Thank you very much William!

Harry Bergner
President

National Auto Service
william c. on 04/20/2018
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"Good place for an oil change"
The staff at this location is great, the only issue is the waiting time to get a filter from their supplier (NAPA) it took close to one hour just to get the oil filter for my VW Passat
Vehicle: Volkswagen Passat Sedan
Service Date: 04/18/2018
Review Created: 04/20/2018 08:27 AM
Nicole A. on 04/20/2018
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Nicole said she would recommend this business for service.
Vehicle: Kia Sorento
Category: Service
Service Date: 04/06/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
LORING V. on 04/18/2018
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"First time customer."
Made an appointment the day before. I arrived on time, was taken right away. Work was completed in a timely manner, and was given a printout of work done and recommended service.
Vehicle: Chevrolet Tracker
Service Date: 04/17/2018
Review Created: 04/18/2018 05:39 AM
Harry B., President at National Auto Service responded on 04/19/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service
ELAINE A. on 04/17/2018
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"More Good Service"
I’m dependent on the staff at National Auto to keep my 2006 Volvo going and once again they have made it happen! Thanks!!!
Vehicle: Volvo S40
Service Date: 04/16/2018
Review Created: 04/17/2018 07:50 AM
Harry B., President at National Auto Service responded on 04/18/2018

Thank you for your business we do appreciate it very much..  As always you can count on us with your repair needs.   Thanks for your kind words...

Harry Bergner
President

National Auto Service
RODNEY R. on 04/17/2018
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"Trailer Wheel Bearings"
Made an appointment to have the wheel bearings on my camping trailer repacked. They were ready for me when I arrived and completed the job at the time and price quoted.
Vehicle: Ford F-150
Service Date: 04/16/2018
Review Created: 04/17/2018 04:03 AM
Harry B., President at National Auto Service responded on 04/18/2018

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company we take our customers opinions and criticisms seriously.   Thanks again for your business.

Harry Bergner
President

National Auto Service
ROBERT B. on 04/13/2018
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"Great Service"
I enjoyed dealing with the counter Rep. My work was also done quickly and in a pleasant manner.
Vehicle: Ford Escape
Service Date: 04/12/2018
Review Created: 04/13/2018 03:21 AM
Harry B., President at National Auto Service responded on 04/13/2018

Thank you for your business we appreciate it very much.  Also thank you for taking the time out of your busy day to review our company.

Harry Bergner
President

National Auto Service
Herb R. on 04/13/2018
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Herb said he had a good experience. He said his vehicle was dropped off last minute, and they jumped right on it, and he got it back the same day.
Vehicle: Audi TT
Category: Service
Service Date: 04/12/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Harry B., President at National Auto Service responded on 04/17/2018

Thank you for your business we really appreciate it very much.   Also thank you for taking time out of your busy day to review our company.   We work very hard to do the job right and to offer great service.
Again thank you

Harry Bergner
President

National Auto Service
Dennis L. on 04/06/2018
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Dennis said the business was good to him but the work did not turn out the way he thought it would. He did not elaborate.
Vehicle: Buick Lucerne
Category: Service
Service Date: 04/04/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Harry B., President at National Auto Service responded on 04/10/2018

Thank you for your business Also thank you for taking the time to review our company we do appreciate any and all feedback.

Harry Bergner
President

National Auto Service
ROBERT M. on 04/03/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"vehicle was damaged"
left front fender and door trim damaged while vehicle was on the lift. took over 5 hours to get the oil change and tire rotation done. not a good experience
. quite dissatisfied.
Vehicle: GMC Terrain
Service Date: 04/02/2018
Review Created: 04/03/2018 05:54 AM
Harry B., President at National Auto Service responded on 04/04/2018

First I would like to thank you for your business! 

Also thank you for letting me know there was an issue with your service. I do remember you dropping off the vehicle for the oil change I was in the side office.  I am sure the time involved in doing your oil change was just a misunderstanding.  We assumed when you dropped it off that there was not time line or rush on it.   I apologize for that misunderstanding and will talk with Kevin about better communication on that so it does not happen again. Also I understand that the lift point tab on your vehicle had a bend in it and was repaired before you left. This does happen from time to time at the lift point on many vehicles  but should have been noticed and fixed before your vehicle was returned to you.  Jake the Tech who worked on your vehicle was written up on a disciplinary form and council-ed to insure this doesn't happen again.   I can assure you it will not happen again...   If you would like to stop by the shop any weekday morning I am always at the shop, if your still having concerns about your fender and will address them at that time.
I can assure you this is not normal for my shop.  I have been here at the same location since 1997.  I take seriously what my customers have to say and value your business, opinions and criticism when we make mistakes.  Please know this, your feed back is how I fix our mistakes.  Thank you for taking the time to let me know about this.  I would gladly offer your next oil change free of charge to show you we can do much better job.

Sincerely
Harry Bergner
President 

National Auto Service
ROBERT P. on 04/03/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Awful service"
Took way too long
Vehicle: Chrysler Town & Country
Service Date: 04/02/2018
Review Created: 04/03/2018 04:48 AM
Harry B., President at National Auto Service responded on 04/05/2018

First Thank you for your business we do appreciate it very much.   
I do remember you coming into the shop I was in the office off to the side of the service desk.  You asked if we could get you in for an oil change.  Kevin replied to you with we can get you in but do have people with appointments in front of you...  I agree with you that 1 hour and 44 min was long and much longer than normal especially if there was an appointment involved.  We are a full service facility and we do full service oil changes that include a tire rotation and a complete AAA inspection that we perform on every oil change service and does take 30-40 min normally.  We are not a quick lube and do not offer quick lube services.  I offer no excuses about the time at all.  All i can say to you is we were busy with customers with appointments that we had to finish prior to yours.  What i can say to you is I will be doing disciplinary write ups and councilling my staff on being more aware of time lines.  We are a busy shop and we do our best to make everyone happy.  All i know to offer you is I would gladly is your next oil change for no charge to show you the better side of our service and company.  All you need to do is contact the store make an appointment and bring this reply in with you.  Please do make an appointment is all i ask.  Again thank you for your business and I hope you will take me up on my offer.

I do take very seriously what my customers have to say including critisium and thank you for it.  Your concerns will be reviewed and issues found will be retified!
Harry Bergner 
President

National Auto Service
Marie B. on 04/02/2018
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Marie said she was happy with this business.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 03/27/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
Harry B., President at National Auto Service responded on 04/06/2018

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service
MARY L. on 03/31/2018
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"Service on my Honda CR-V"
I must say that the people working there are very nice. I had the 90,000 mile checkup and this was good but they kept finding different things wrong and I got suspicious if it was really necessary. So I didn't have them do more. They said the alternator was overcharging and I needed to replace it. I didn't at the time because I was so nervous about the expense.

I would like to know how much a new alternator would cost and if it is reasonable I will make an appointment to have it replaced next month or so..

Thank you for all the courtesy extended to me.
Vehicle: Honda CR-V
Service Date: 03/29/2018
Review Created: 03/31/2018 06:33 AM
Harry B., President at National Auto Service responded on 04/02/2018

First we would like to thank you for your business.   Also we don't go out of our way to "find" things wrong.  What we are obligated to do is make you aware of things we do see that will cause you trouble or a break down before your next service interval.  Please know we were not trying to find things but simply making you aware of what we as professional service techs found.   You alternator test did show it was bad and most likely the cause of your battery failure.  We did give you an estimate for it but I will have Kevin reach out to you and go over the pricing so when your ready to have it fixed you are aware of the cost.
Thank you again for your business and should you need anything at all just let us know.
Harry Bergner
President

National Auto Service
JOSEPH P. on 03/30/2018
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"Tire repair"
fast service and very pleasant
Vehicle: Lexus ES 350
Service Date: 03/30/2018
Review Created: 03/30/2018 08:34 PM
Harry B., President at National Auto Service responded on 04/02/2018

Thank you for your business we do appreciate it very much.  Should you need anything in the future please don't hesitate to let us know.

Harry Bergner
President

National Auto Service
JOHN A. on 03/29/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Lost Hubcap"
I went in for a simple oil change on Monday, March 26th, 2018 and specifically asked that my tires were not to be rotated, and I noticed the Tech was taking my tires off and asked what he was doing and he replied inspecting your brakes. When I got home I realized my hubcap was missing, so my $25.00 oil change has become a $45.00 hubcap search.
Vehicle: Ford Pickup
Service Date: 03/26/2018
Review Created: 03/29/2018 08:07 PM
Harry B., President at National Auto Service responded on 04/02/2018

First we would like to thank you for your business.   Also thank you for making us aware of you situation with your hubcap.   I am also aware that Kevin has followed up with you and is in process of finding you a replacement hub cap.  You will hear from us shortly when your replacement cap is in.
 We apologize for any inconvenience this may have caused you.   Please know we are all human and we do make mistakes but all you have to do is let s know and we will always take care of them.  Thank you again for your business you will hear from us soon.

Harry Bergner
President

National Auto Service
ALLAN H. on 03/29/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Clean."
I was not satisfied.
Vehicle: Dodge Grand Caravan
Service Date: 03/28/2018
Review Created: 03/29/2018 07:49 PM
Harry B., President at National Auto Service responded on 04/02/2018

First I would like to thank you for your business.  I have had Kevin reach out to you t understand what the issue was with your service.  We have tried several times to contact you and did leave you a message.   Please give us a call or stop by so we can attempt to rectify whatever the issue was with your service.   We have been operating at this location  for years and we always try our best to make our customers happy and do the right thing when we do make a mistake..  Please do give us a call or stop by so we can have the opportunity to understand what went wrong...

Harry Bergner
President

National Auto Service
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