Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

534 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.4285729/5Overall Rating 2.4285729/5rating 2.4285729rating 2.4285729rating 2.4285729
96% Would Recommend
97% Business Response
Latest Review 2 days ago

Reviews


MO
Michael O.
Hudson, FL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Michael said that the place was good. He hasn't had any trouble.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Florida
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Spoke with Jeannie. She said if anybody touches that vehicle, when it gets home it better be good. The vehicle will be 21 years old in November. They have it running like a champ.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Hudson, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Paul said that the place went above and beyond on his behalf. He added he just expected them to hand his keys back to him, but they gave him additional information on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 08/16/2019

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

PF
PATRICIA F.
Hudson, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Fast and great service.
Walk in due to tire problem and received fast and great service.
Harry B., President from National Auto Service responded on 08/12/2019

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

SS
Stan S.
Florida
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Stan said he had no issues with his service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 08/12/2019

Thank you for your business we do appreciate it very much!   Also thank you for taking time out of your busy day to review our company.

Harry Bergner
President

National Auto Service

BH
BRUCE H.
Hudson, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019
very knowledgeable
Excellent service extremely knowledgeable technicians
Harry B., President from National Auto Service responded on 08/02/2019

Thank you for your business we appreciate it very much..

Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

TK
TODD K.
Hudson, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019
Oil change
Was able to get me in early and service was great.
Harry B., President from National Auto Service responded on 07/25/2019

Thank you for your business we do appreciate it very much..  Also thank you for taking the time out of your busy day to review our company we appreciate that as well.   I would like to be able to earn a 5 star rating on your next visit.  

Harry Bergner
President

National Auto Service

MC
Michael C.
Hudson, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
AAA Recommended, Clean, Professional
I have written before praising the auto service but complaining about the tv and giving them 3 stars.
I realize now that it was not the right thing to do. I go there for the excellent and honest service and what they put on the tv should not change that.
I would recommend them any time.
Harry B., President from National Auto Service responded on 07/24/2019

Thank you for your business again we do appreciate it very much

Also we appreciate the re consideration of your review it is our public score card.  We do our absolute best to make sure everyone is happy and satisfied...  



Harry Bergner
President

National Auto Service

RD
ROBERT D.
Hudson, FL
smart fortwo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019
Low Tire Pressure Light
We had a low tire pressure light come on our 2009 SMRT Car, and we sent our daughter in to give her a chance to get something done on her car by herself. National Auto not only resolved the problem (Filled tires with air), but did not charge 1 penny. We thank you for this and being such a trusted service to the Hudson, FL community.
Harry B., President from National Auto Service responded on 07/11/2019

First I would like to thank you for your business.  Second thank you for taking the time to review our company.   Most of all I would like to say you can always trust that Anyone that comes to us will always be treated honestly and with integrity. We insist on that from our staff or they wont work here very long.   We do make mistakes and sometime things don't go as planned but you can always count on me making it right.
Again thank you for your business.

Harry Bergner
President

National Auto Service

GR
Gloria R.
Port Richey, FL
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Gloria said that she is very happy with the service so far.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/12/2019

Thank you for your business we do appreciate it.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

SH
Steven H.
Hudson, FL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Steven said Triple A took him to the business the first time and he said he has enjoyed the business ever since.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/11/2019

Thank you for your business we appreciate it very much.   Also thank you for taking the time to review our company.   Should you need anything in the future please don't hesitate to stop by or give us a call.

Harry Bergner
President

National Auto Service

NG
Norman G.
New Port Richey, FL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Norman said the staff got him in right away and they completed the work on the vehicle earlier than what they said. The employees were all very polite.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/11/2019

Thank you for your business we appreciate it very much.  I also appreciate you taking the time to review our company.   Should you need any repair or service work in the future don't hesitate to stop by or give us a call...

Harry Bergner
President

National Auto Service

RR
Robert R.
Hudson, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Robert they do very good work and he recommends them all the time.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/08/2019

Thank you for your business w do appreciate it very much.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

JB
JAMES B.
Hudson, FL
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Great service
Great service at a fair price very helpful people
Harry B., President from National Auto Service responded on 06/28/2019

Thank you for your business we do appreciate it very much.   Also thank you for taking the time to review our company..

Harry Bergner
President

National Auto Service

DF
Dan F.
New Port Richey, FL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Dan said the staff did a great service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 07/01/2019

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

Verified Customer
Port Richey, FL
Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Nail in Tire
Dropped off the car to repair nail in tire. Car was ready as promised. Staff is great. Have brought in other car for servicing and vehicle serviced well. Never any issues.
Harry B., President from National Auto Service responded on 06/17/2019

Thank you for your business we do appreciate it very much!  Also thank you for taking the time to review our company.

Harry Bergner
President

National Auto Service

CC
Carla C.
Florida
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Carla said the employees provided another realignment on her vehicle. They corrected the previous alignment.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
Carla said there were a couple things the business could improve on. She added she would recommend it for service.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/17/2019

First I would like to thank you for your business.   As the AAA repair facility we strive to give the best service possible.  In review I would welcome you to stop by or give me a call as it relates to how we could do things better.  It is rare that we receive less than 4 stars in our reviews.   If you would like to share that with me personally it would be appreciated.   We are a family owned and operated business we take very seriously your opinions.

Sincerely
Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 06/19/2019

After speaking with you today Im glad we could get things straight and happy that you offered to re rate this score.  We do appreciate it very much

Ben
Store Manager

National Auto Service
Harry B., President from National Auto Service responded on 06/28/2019

We were wondering why you didn't do the re-score? if there is still an issue please call us at the shop.

Harry Bergner
President

National Auto Service
Harry B., President from National Auto Service responded on 07/02/2019

Thank for doing a re-score we appreciate it very much.

National Auto Service

KS
KATHLEEN S.
Port Richey, FL
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
VERY GOOD SERVICE
THEY DO THEIR JOB. AND THEY DO IT WELL
Harry B., President from National Auto Service responded on 06/13/2019

Thank you for your business we appreciate it very much.  Also thank you for taking time out of your busy day to review our company.

Harry Bergner
President

National Auto Service

KN
Karla N.
Port Richey, FL
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Karla said there was one thing she was questioning when she left the business, and she was leery of any answer she received, because she couldn't tell if it was truthful.
This review was collected via phone interview by Customer Research Inc.
Harry B., President from National Auto Service responded on 06/13/2019

First we wanted to thank you for your business we do appreciate it very much.   Also I wanted to personally assure you we always tell the truth.   At my business It is hard to get fired...  I have a no second chance rule.   No stealing no cheating no lieing.  No second chances for any of that here.  With that being said you are welcome to cal stop by or email me directly any any anything about your repair and i will do my best to discover why you were not happy with the description of the repair.  I am available every weekday morning.

Harry Bergner
President

National Auto Service

GH
GARY H.
Hudson, FL
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Efficient fair service
Easy to discuss your situation and give good honest service.
Have had warranty service done through my warranty service company. The manager worked with the warranty service company and resolved the issue and completed the work in a timely manner.
Harry B., President from National Auto Service responded on 06/11/2019

Thank you for your business we do appreciate it very much.  Also thank you for taking the time to review us!

Harry Bergner
President

National Auto Service