Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

149 Reviews

97% Would Recommend
Latest Review over 1 year ago

Reviews


AR
Arash R.
Big Sur, CA
Jeep CJ7
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2016 Category: Service
Arash said the business did a sloppy job. He went in to fix his front light and when he got home it wasn't working. He went back in 3 times and they still charged him. He said if the business wants proof, he has all the receipts and documents ready.
This review was collected via phone interview by Customer Research Inc.
Mark S. from All Automotive responded on 08/01/2016

Arash owns a 35 year old frankenjeep made up of parts from multiple jeeps. He did NOT request his headlights be repaired. He did NOT return 3 times to repair his "lights" His wiring has been cobbled together by multiple hacks , plus is rusty beyond belief.  It is a challenge to get anything done as he requires the jeep back at 5 pm.  His jeep was not complete yet he demanded that he take it and he then leaves a bad review. I wish him well in the future getting his frankenjeep fixed somewhere else.


WD
Wayne D.
Monterey, CA
Volvo 940
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Wayne said he is very unhappy with the service at this business. They actually gave him no service. He is very upset because he paid $168 and they only gave him information which he already knew.
This review was collected via phone interview by Customer Research Inc.
Mark S. from All Automotive responded on 04/18/2016

I believe Mr. Dominguez is  confused or worse. I quote Mr. Dominguez. "I don't know what is wrong with my gas guage, can you diagnose it?" I performed that diagnostic service and reported results, indicating the sender in the tank was defective and needed replacement. His cars second problem was that a fuse blow and the right rear view mirror doesn't work. He said he needed to know what was wrong and what it would take to repair it. I performed that diagnostic service as well, determining the motor for up movment on the right mirror has an internal short and would require replacement or teardown of door panel to disconnect mirror. Mr Domingez DECLINED ANY REPAIRS. I provided the requested service quickly and accurately. I gave him a copy of the detailed results. He said he was going to to take it back to the shop that changed his fuel pump (2 years ago). His 23 year old Volvo needs attention. I wish him luck in the future.


SD
Shane/Lisa D.
Marina, CA
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/13/2016
honesty, loyalty to customers
Mark and staff go out of their way to make things right with your vehicle. Even if they have to refer you to another business to get the job done right

GM
George M.
Seaside, CA
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2016 Category: Service
George said he took his vehicle to the business to get looked at and ever since then, the vehicle has not started. He told them because he felt the fuel filter needed to be changed. He called and asked them to add a few more things to the list of his repairs. Since he works long hours, he had his sister pick up his vehicle. He told her what he was expecting to have fixed. When he got his vehicle from his sister, the main issue he wanted fixed was not resolved. His vehicle is still having a hard time starting. He hasn't had a chance to call the business but he will ask for an explanation as to why the main work he wanted was not done. The paperwork puzzled him. The minor things he had asked to be performed on his vehicle were done but not the main repair he wanted. He was also told by them that if he did not get his vehicle repaired soon, it would damage his fuel pump. There is nothing different with his vehicle. His fuel filter might be clogged and it needs to be changed. There is no indication on the report he received that it has been changed. He would not recommend this business. He was highly recommended to this business to get his vehicle repaired and he was not satisfied with the service he received from the business.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Carmel, CA
BMW 328is
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2015
Convenient
As for the service, it was fantastic. Quick, affordable, and complete. However there was a customer service issue that caused me to walk away before I had taken care of everything I had intended. I was ready to authorize some more diagnostic and repair work. But after a short verbal exchange with the technician, some things were said that caused me to take my business elsewhere.
Mark S. from All Automotive responded on 10/29/2015

To my knowledge Mr Hincks requested a Smog on his 17 year old BMW, we performed that while he waited and his car passed. As for any additional requested work there was none to my knowledge, so?


GD
Gordon D.
Pacific Grove, CA
Jeep Patriot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2016 Category: Service
Gordon said he got a 25,000 mile service, and everything went fine. They also fixed the recall. The brakes are still squeaking when he backs up. Several facilities have looked his brakes but not have been able to fix the squeaking.
This review was collected via phone interview by Customer Research Inc.
Mark S. from All Automotive responded on 11/30/2016

Gordon perhaps you are confused about your Jeep. The only service we provided was a Smog inspection. We performed no other service on your Jeep. We can if you want, just call and make an appt. 831-899-4244


IA
Ian A.
Salinas, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Ian said the service was good.
This review was collected via phone interview by Customer Research Inc.

PR
Pedro R.
Seaside, CA
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2016 Category: Service
Pedro said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

KF
Kevin F.
Pleasanton, CA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
Kevin said the staff at this business was nice but the time it took to complete the repair was longer than expected.
This review was collected via phone interview by Customer Research Inc.

CR
CARROLL R.
Marina, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2016
Good location, not to far from home, and good work by shop.Ve3ry
Very good job, well done.

CS
Clint S.
Seaside, CA
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2016 Category: Service
Clint said the business did a terrific job working on the vehicle, and they are very honest.
This review was collected via phone interview by Customer Research Inc.

JW
Julia W.
Riverside, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2016 Category: Service
Julia said the service at this business was fine. She stated she thought it would have been a little less expensive. The prices are not stated clearly.
This review was collected via phone interview by Customer Research Inc.

JR
Jason R.
Pacific Grove, CA
Mercedes-Benz CLK430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2016 Category: Service
Jason said this business was great.
This review was collected via phone interview by Customer Research Inc.

JD
Jason D.
Topanga, CA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Jason said they were very informative, nice and helpful.
This review was collected via phone interview by Customer Research Inc.

FG
Faqeer G.
Union City, CA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Faqeer said this business was okay. There were just a few minor inconveniences.
This review was collected via phone interview by Customer Research Inc.

JG
Javier G.
Seaside, CA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2016 Category: Service
Javier said he has to take his vehicle back to them for a issue he has. He is waiting for them to call him back. He stated the lady up front is real nice.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Seaside, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2016 Category: Service
Robert said he is satisfied with this business, but they need to have more mechanics working there.
This review was collected via phone interview by Customer Research Inc.

JR
Jaime R.
Seaside, CA
Mitsubishi 3000GT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2016
Attentive personnel
My expectations were more than met. I will always appreciate the good advice.

JR
Jaime R.
Seaside, CA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015
Integrity and quality service
While waiting for my car to be smoged. I was able to appreciate the transparency of a running business. Great place to have your vehicle taken care of.
Mark S. from All Automotive responded on 12/24/2015

Thanks Jaime


DP
Darryl P.
Marina, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2017
Impeccable integrity
I brought my vehicle in for an inspection to see where strange noise was coming from under dash. The noise stopped prior to arriving at AA, and remained dormant throughout. After inspecting my vehicle, and unable to detect or replicate the noise, AA charged only for man-hours and nothing more. Thank you AA for being an honest and trustworthy business.

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