Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

342 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


SD
Susan D.
Albany, NY
Chrysler PT Cruiser
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2018 Category: Service
Susan said she took her vehicle in to the business, the staff called her at the end of the day to tell her it was done, and they never called her to tell her what was wrong before they worked on it. She said a little later, her vehicle wouldn't start, and they had put in a new starter, which cost her $400. She called them, they were closed, so she had to wait until the weekend was over to talk with them. She said they told her they would tow her vehicle and look at it, and they ended up putting a hand shaft and crank shaft sensor in at no charge. Later on, her vehicle didn't start again, so she didn't need the starter in the first place, and was out $400. She had to have it towed to another place, and now she doesn't want to have anything to do with the business anymore. Susan said she is really sad that someone would take advantage of her situation.
This review was collected via phone interview by Customer Research Inc.

RD
Rob D.
Succasunna, NJ
Scion xA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/04/2017 Category: Service
Rob said he went in to this business to get the sound checked. He paid $90 and they changed the oil, but they did not fix the problem. He is still having the sound problem.
This review was collected via phone interview by Customer Research Inc.

RL
Rick L.
Albany, NY
Cadillac DeVille
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/13/2017 Category: Service
Rick said during his most recent experience he paid $800. After the service was performed, he asked them if they could take care of another problem and they would not. He stated he has been going to them for about 30 years, but due to his most recent experience, he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

CT
Craig T.
Albany, NY
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2016 Category: Service
Craig said it took four attempts to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Albany, NY
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Spoke with Theresa. She said she has never had any problems with the business.
This review was collected via phone interview by Customer Research Inc.

AR
Alex R.
Latham, NY
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Alex said he had asked the mechanic to look at his emergency brake and he doesn't think he did. It wasn't a big deal because it would have been expensive to fix it.
This review was collected via phone interview by Customer Research Inc.

LH
Latif H.
Cohoes, NY
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018 Category: Service
Latif said the staff did a good job, but they asked him to come back at another time.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
Albany, NY
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Bob said he has been going to this business for a long time. The staff are quick. They help him when he needs it and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

JF
Jack F.
Albany, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Jack said this business is excellent and they never try to shoot for something that isn't needed. The work is usually well done but the last time they serviced his vehicle they left a few things out. He has been visiting them for years and he is happy with them.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Albany, NY
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Dan said he was really pleased with the service. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

HB
Harlan B.
Albany, NY
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2016 Category: Service
Harlan said he would recommend this facility.
This review was collected via phone interview by Customer Research Inc.

PD
PHILIP D.
Albany, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2016
SERVICE
HAPPY THAT YOU ARE ALWAYS FAIR AND CONSIDER OUR THOUGHTS, Thank you...

RM
Richard M.
Albany, NY
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2016 Category: Service
Richard said he has been going to this business for a while now.
This review was collected via phone interview by Customer Research Inc.

MG
Matt G.
Albany, NY
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2015 Category: Service
Matt said he has been going to this facility for many years and has always gotten good service. Art is a good and honest person and if something is not right, he will correct it. Matt has recommended this facility to several people many times.
This review was collected via phone interview by Customer Research Inc.

AR
ALEX R.
Latham, NY
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Honest work a reasonable price.
Excellent work at a good price. Very honest.

TA
Tom A.
Albany, NY
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Tom said the staff at this business did the job on his vehicle professionally, quickly and it was done with a good price.
This review was collected via phone interview by Customer Research Inc.

DS
DAVE S.
Albany, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
MYSI and tires
NYSI and new tires. found my car needed brakes too . Did work right away and had me out in a half day . good service they know my car .

SL
Shaniqua L.
Albany, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Best mechanic in Albany!
I was reffered to this mechanic by a friend from work. This is the only place I will take my cars to get repaired! They are honest and very professional. They are upfront & charge you fairly. They do not make mechanics like this anymore!

CT
Carl T.
East Berne, NY
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Carl said the service is excellent.
This review was collected via phone interview by Customer Research Inc.

LA
LARRY A.
Clifton Park, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Always professional and reasonable.
Art Taylor's always gives great service at an honest price. I never go anywhere else for my cars. And have been a customer for over 30 years!

Displaying Review 1 - 20 of 342 in total