Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

339 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


SD
Susan D.
Albany, NY
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2018 Category: Service
Susan said she took her vehicle in to the business, the staff called her at the end of the day to tell her it was done, and they never called her to tell her what was wrong before they worked on it. She said a little later, her vehicle wouldn't start, and they had put in a new starter, which cost her $400. She called them, they were closed, so she had to wait until the weekend was over to talk with them. She said they told her they would tow her vehicle and look at it, and they ended up putting a hand shaft and crank shaft sensor in at no charge. Later on, her vehicle didn't start again, so she didn't need the starter in the first place, and was out $400. She had to have it towed to another place, and now she doesn't want to have anything to do with the business anymore. Susan said she is really sad that someone would take advantage of her situation.
This review was collected via phone interview by Customer Research Inc.

RD
Rob D.
Succasunna, NJ
Scion xA
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/04/2017 Category: Service
Rob said he went in to this business to get the sound checked. He paid $90 and they changed the oil, but they did not fix the problem. He is still having the sound problem.
This review was collected via phone interview by Customer Research Inc.

RL
Rick L.
Albany, NY
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/13/2017 Category: Service
Rick said during his most recent experience he paid $800. After the service was performed, he asked them if they could take care of another problem and they would not. He stated he has been going to them for about 30 years, but due to his most recent experience, he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DS
DAVE S.
Albany, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
MYSI and tires
NYSI and new tires. found my car needed brakes too . Did work right away and had me out in a half day . good service they know my car .

CT
Carl T.
East Berne, NY
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Carl said the service is excellent.
This review was collected via phone interview by Customer Research Inc.

LA
LARRY A.
Clifton Park, NY
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Always professional and reasonable.
Art Taylor's always gives great service at an honest price. I never go anywhere else for my cars. And have been a customer for over 30 years!

JY
Jackie Y.
Troy, NY
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Jackie said the business is easy to deal with. They are always professional and very honest.
This review was collected via phone interview by Customer Research Inc.

MB
MARTY B.
Albany, NY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Art Taylor takes great care of his customers!
Art and his team have taken great care of my family’s vehicles for over 25 years, and continues to do so every time. They just fixed my son’s older model car for a very reasonable cost, and we couldn’t be more satisfied.

LL
Larry L.
Albany, NY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Larry said he trusts the guys, he's been going there for over 20 years, and knows what to expect up front.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
New York
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Bob said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AH
Al H.
New York
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Al said he has been a customer many years and they have always been good.
This review was collected via phone interview by Customer Research Inc.

VF
Victora F.
Slingerlands, NY
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Victora said everything went really good.
This review was collected via phone interview by Customer Research Inc.

BD
Bea D.
Albany, NY
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Bea said that she has had no problems with them.
This review was collected via phone interview by Customer Research Inc.

AR
Alex R.
Latham, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Alex said the staff did a great job and they were very pleasant people.
This review was collected via phone interview by Customer Research Inc.

TV
Taylor V.
Albany, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Taylor said that the business gets her right in with the vehicle when she calls. They are very quick and do a nice job and the prices are good.
This review was collected via phone interview by Customer Research Inc.

RK
Ryan K.
Schoharie, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ryan said they get him taken care of in a timely fashion. He has no problem or complaints.
This review was collected via phone interview by Customer Research Inc.

MV
Mark V.
New York
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Mark said this business is the best.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Schenectady, NY
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Michael said Art is awesome.
This review was collected via phone interview by Customer Research Inc.

DG
Dick G.
Albany, NY
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Dick said everything they needed to get done got done and was done on time. They had no problems, and everything went perfectly.
This review was collected via phone interview by Customer Research Inc.

MW
Maurice W.
New York
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Maurice said he has been doing business with this facility for a long time. He has always been very accommodating, taking care of him right away.
This review was collected via phone interview by Customer Research Inc.