Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

88 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


BC
Bob C.
Beverly Hills, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2017
Now the end of the story
On 12/05/2016 I posted a very favorable review about all the attempts to fix a problem on a 2008 Audi TT Roadster convertible top issue. Though Prestige ultimately did not fix the problem, requiring me to take the car to a dealer, I did feel they tried to do right by me. As I felt bad that Prestige had spent lots of time on the car, I only asked for a free service instead of a refund. Turns out that in order to replace the oil filter, an under car access panel needed to be removed. I discovered the panel had not been replaced shortly after the service. The service tech admitted to me that he had forgotten to replace it. It has now been 6 months since the service and I learned today that Prestige will not be replacing it. I must do so at my cost. I can now longer recommend them.

JK
JOSEPH K.
Dunnellon, FL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016
Good folks, good service, fast repairs- what more could I want
They may specialize in European cars but they sure know how to fix a lot more than just that. They work on regular American made trucks too, and I saw them working on a Mazda when picked up my truck. Good folks, I'll be coming back

BC
Bob C.
Beverly Hills, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2016
The rest of the story
In may, I took a new to me 08 Audi TT roadster in for a problem with the convertible top freezing up when opening or closing. After adjusting the "flap motors", a part of the soft top mechanism, the top worked for about a month. When I took it back they readjusted the motors, at no charge, but warned that if the motors were failing the top would fail again the motors would need to be replaced. Which it did two weeks later. Prestige replaced the motors only to find out the car's on board computers would not talk to the new OEM motors. Two service techs worked on the car for most of the day. They even called in a specialist to try and resolve the issue, all to no avail. At this point I am looking at two motors, and lots of tech labor time without a fix. When the owner arrived to give me the bad news, I feared the worst. Not only did he tell me I owed nothing, but offered to return previous payments I had made to Prestige for all the failed fixes, and he would give me the new motors, and make any calls needed to other automotive service centers to explain what they had done so far. WOW..... Talk about customer service!!! It turned out be proprietary software that was not supposed to be in the soft top code. Prestige had replaced several motors without issue.
I have to say I was really impressed with not only all the time and effort spent on my behalf, but the honesty and integrity Prestige demonstrated. I highly recommend them
Thank You
Bob C

KJ
Kenneth J.
Crystal River, FL
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2016 Category: Service
Kenneth said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KG
KATHY G.
Dunnellon, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2016
Oil change
Kind professional service

JF
Jeremy F.
Dunnellon, FL
Mercedes-Benz GL450
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2016 Category: Service
Jeremy said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Crystal River, FL
Mercedes-Benz SL55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2016
You feel like they really care about you!
Their work is always done to perfection.

LM
Larry M.
Inglis, FL
BMW 530i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Larry said he liked the business because the service was great but it took 2 weeks to get his vehicle.
This review was collected via phone interview by Customer Research Inc.

GS
Gray S.
Homosassa, FL
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Gray said this business did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

SM
Steffanie M.
Crystal River, FL
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Steffanie said the employees were helpful and helped her out through a difficult time.
This review was collected via phone interview by Customer Research Inc.

GN
Ginger N.
Chiefland, FL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Ginger said the business was very polite and they diagnosed her problem but the prices were high.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
Homosassa, FL
BMW 335i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2016 Category: Service
Dave said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SS
Shelby S.
Florida
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2016 Category: Service
Shelby said the business provided her with service and did a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Homosassa, FL
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016 Category: Service
Mike said he liked the business because he was very pleased and the service was done in a timely manner. They were friendly and professional.
This review was collected via phone interview by Customer Research Inc.

KG
KATHY G.
Dunnellon, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016
Oil Change
Great Service

RA
Richard A.
Homosassa, FL
Jaguar XJ8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Richard said the business is very good, the work they did was extremely professional and timely and they are very friendly and knowledgeable. Those are the things he wants from the folks that work on his high performance vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Crystal River, FL
Mercedes-Benz SL55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2016 Category: Service
Tom said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Wayne, PA
Mercedes-Benz GLK350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2016 Category: Service
John said the vehicle wasn't damaged and service was pretty quick.
This review was collected via phone interview by Customer Research Inc.

DS
Dale S.
Crystal River, FL
Mercedes-Benz SL500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2016 Category: Service
Dale said the business provided him with excellent service and good prices. The employees were friendly and he was satisfied with the work they did on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BL
Bryan L.
Inverness, FL
BMW 325Ci
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2016 Category: Service
Bryan said he likes the business because they are very friendly and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review