Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

88 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


BC
Bob C.
Beverly Hills, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2017
Now the end of the story
On 12/05/2016 I posted a very favorable review about all the attempts to fix a problem on a 2008 Audi TT Roadster convertible top issue. Though Prestige ultimately did not fix the problem, requiring me to take the car to a dealer, I did feel they tried to do right by me. As I felt bad that Prestige had spent lots of time on the car, I only asked for a free service instead of a refund. Turns out that in order to replace the oil filter, an under car access panel needed to be removed. I discovered the panel had not been replaced shortly after the service. The service tech admitted to me that he had forgotten to replace it. It has now been 6 months since the service and I learned today that Prestige will not be replacing it. I must do so at my cost. I can now longer recommend them.

RJ
Ryan J.
Lecanto, FL
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2015 Category: Service
Ryan said the staff at the business are very nice, but he thinks he may have paid for time that was held up. He said he was talking with the lady at the front desk about putting his vehicle in the computer when she called in the technician who said if the check engine light is not on putting it on the computer will do no good. So it was decided to try it anyway and the computer showed nothing, but he paid for the time in the office as well as the time to put it on the computer.
This review was collected via phone interview by Customer Research Inc.
The Team a. from All Prestige Automotive responded on 12/16/2015

Thank you for the review, Ryan, we appreciate your feedback!

In all truthfulness, you were charged a lower adjusted amount based solely on the time the technician was working with your vehicle and the time when both yourself and the technician were discussing all possible options.

Every step taken was explained to you prior, and with your approval. There is ZERO "office time" ever charged to the clients. 

If you have any questions, please free to stop by during the week, anytime between 8 am to 5 pm.


KJ
Kenneth J.
Crystal River, FL
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2016 Category: Service
Kenneth said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Inglis, FL
BMW 530i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Larry said he liked the business because the service was great but it took 2 weeks to get his vehicle.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
Homosassa, FL
BMW 335i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2016 Category: Service
Dave said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RB
Reese B.
Homosassa, FL
Volkswagen GLI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Service
Reese said the service is good. They're prompt and efficient. He recommends the service.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Homosassa, FL
Mercedes-Benz E550
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2016 Category: Service
Bill said he received overall good service but the prices are a little high.
This review was collected via phone interview by Customer Research Inc.

LC
Linda C.
Homosassa, FL
Mercedes-Benz SL500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2016 Category: Service
Spoke with Billy. He said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

DR
Don R.
Homosassa, FL
Porsche Cayenne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2016 Category: Service
Don said he would recommend this business for service but he had to wait until 6:00 pm for his vehicle to be ready.
This review was collected via phone interview by Customer Research Inc.

DM
Dana M.
Lecanto, FL
Porsche Cayenne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2016 Category: Service
Dana said she had a bulb replaced at the business and after one week, it failed.
This review was collected via phone interview by Customer Research Inc.

RP
Reginald P.
Beverly Hills, FL
Audi A6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2016 Category: Service
Reginald said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.
The Team a. from All Prestige Automotive responded on 01/24/2016

Thanks for the review!


JC
JILL C.
Crystal River, FL
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2016
06 Passat
Fun time with Sandra. Will be back to fix my light. Nice and local!
The Team a. from All Prestige Automotive responded on 01/24/2016

Thanks for the review, Ms. Jill! It was a pleasure to meet and assist you!


JA
Jeries A.
Inverness, FL
Mercedes-Benz E320
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/25/2015 Category: Service
Jeries said it took two visits before they detected the problem. They did a good job.
This review was collected via phone interview by Customer Research Inc.
The Team a. from All Prestige Automotive responded on 01/24/2016

Thanks for the review. We do apologize about the multiple visits as we understand your time is valuable too. Unfortunately, some vehicle issues do require multiple visits due to their complex nature. All the components of the vehicle do work together as a whole and if one is having an problem, it sometimes can cause other components to read incorrectly-especially anything concerning onboard system readings. If you have any questions, do feel free to stop by so we could possibly clarify things. Thanks! :-)


PS
Pat S.
Crystal River, FL
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2015 Category: Service
Pat said the business does provide very good service. Their prices are competitive, they are courteous and professional
This review was collected via phone interview by Customer Research Inc.
The Team a. from All Prestige Automotive responded on 11/16/2015

Thanks Ms. Pat! Teri says Hello.

Hope things are going great for you!


JK
JOSEPH K.
Dunnellon, FL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016
Good folks, good service, fast repairs- what more could I want
They may specialize in European cars but they sure know how to fix a lot more than just that. They work on regular American made trucks too, and I saw them working on a Mazda when picked up my truck. Good folks, I'll be coming back

BC
Bob C.
Beverly Hills, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2016
The rest of the story
In may, I took a new to me 08 Audi TT roadster in for a problem with the convertible top freezing up when opening or closing. After adjusting the "flap motors", a part of the soft top mechanism, the top worked for about a month. When I took it back they readjusted the motors, at no charge, but warned that if the motors were failing the top would fail again the motors would need to be replaced. Which it did two weeks later. Prestige replaced the motors only to find out the car's on board computers would not talk to the new OEM motors. Two service techs worked on the car for most of the day. They even called in a specialist to try and resolve the issue, all to no avail. At this point I am looking at two motors, and lots of tech labor time without a fix. When the owner arrived to give me the bad news, I feared the worst. Not only did he tell me I owed nothing, but offered to return previous payments I had made to Prestige for all the failed fixes, and he would give me the new motors, and make any calls needed to other automotive service centers to explain what they had done so far. WOW..... Talk about customer service!!! It turned out be proprietary software that was not supposed to be in the soft top code. Prestige had replaced several motors without issue.
I have to say I was really impressed with not only all the time and effort spent on my behalf, but the honesty and integrity Prestige demonstrated. I highly recommend them
Thank You
Bob C

KG
KATHY G.
Dunnellon, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2016
Oil change
Kind professional service

JF
Jeremy F.
Dunnellon, FL
Mercedes-Benz GL450
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2016 Category: Service
Jeremy said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Crystal River, FL
Mercedes-Benz SL55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2016
You feel like they really care about you!
Their work is always done to perfection.

KG
KATHY G.
Dunnellon, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2016
Oil change
Friendly, good mechanic
The Team a. from All Prestige Automotive responded on 11/02/2016

Thank you for the review, Kathy. 

The Staff at All Prestige Automotive LLC

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