Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

521 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


RD
roger d.
Hampstead, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019
Just plain terrible
Took my truck in for a front end alignment and they said it was missing 2 bolts so we got 2 bolts and they charged us $100 to put the bolts on even though they had to take the same bolts off to do the alignment. Will never go back and then didn't offer the military discount.

JH
JOHN H.
Hampstead, NC
Subaru Outback
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2019
Left disappointed
We took my teenage daughter ‘s Subaru in for alignment and to fix a leaking tire. They said they replaced an old plug in the tire and completed an alignment. The very next day my daughter complained the car was still pulling to the right and her low tire pressure warning light was on.

When I called the office I spoke with a mechanic who answered the phone and said to bring it back around 2:30 pm the next day. When we arrived the shop manager said he couldn’t fit us in and was very agitated his mechanic didn’t check with him before setting an appointment. So we wasted our time and he wouldn’t try to squeeze us in.

We dropped the car off the next day and was told the tire had a screw in it and the alignment checked out fine. So they charged us another fee to fix the same tire and told us to take it to the Subaru dealership if we still had alignment problems. I complained that we had already paid for the tire to be fixed but was told it was a separate leak.

The next day we drove the car to Virginia for Christmas break and it kept pulling to the right the whole trip which made it very annoying.

I’m disappointed as the shop is fairly convenient from our house and we had them replace the AC system in an older vehicle which held up for a little over a year before it started leaking Freon again. Hopefully they will improve on service but I don’t plan on going back.

RK
Ron K.
Hampstead, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2017
Did body damage to my car install rack and pinion wrong and then the night at all still have not heard a word back from owner or Rick called them basically everyday waiting on other repair shop to correct the damage they did to my car chicken shits
Will not return calls Redken flied every time I talk to him on the phone owner will not return calls have posted pictures on social media just a worthless company

K
Ron K.
Hampstead, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/29/2017
Liars cheats and could screw up a bicycle
Damage both steps on my 33 Chevy install rack and pinion incorrectly that had vehicle over 3 weeks rack and pinion come off going down the road made a makeshift or homemade rag joint which come apart within 5 miles did over $2,000 in damage to the running boards and paint will not return calls

CJ
Claire J.
Hampstead, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2017
Scam
Was charged 4x more than what I could have bought the parts for on my own. Absolutely scam. Do not take your car here, and definitely don't go here if you're a female who doesn't know anything about car parts and what they cost. That's how they get you.
Craig S., District Manager from O'Leary's Automotive Repair - Hampstead responded on 10/17/2017

We didnt charge anywhere near 4 times the price for the part.  We didnt even come close to charging double the price.  We dont take advantage of anyone, woman or man.  The fact that you would make such a negative claim that we are a scam and that we charge 4 times the price for parts is asinine.  Its not even remotely close to the truth.  


AB
ANDREW B.
Hampstead, NC
Ford Taurus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2017
DISSAPPOINTED
My wife went to Wilmington for Dr's visit a few hours after you fixed two tires. Leaving Dr. to come home the warning light "low pressure" was seen . Halfway home my wife became alarmed that the right tire sounded like it was wobbling. She pulled off the road and called for help. The right tire was totally flat. It was scary for her and I am very shocked and disappointed in your professionalism. Supposing we were on a highway,far from home thinking O'Leary fixed the tire. We hope to hear from you with an explanation.

BL
Brendan L.
North Carolina
Chrysler Concorde
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2016 Category: Service
Brendan said he was not happy with the service. The vehicle still stops because the problem was not resolved.
This review was collected via phone interview by Customer Research Inc.

SJ
Sue J.
Hampstead, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/21/2016
Check your nuts!!
Had an appointment for an oil change and tire rotation. Rick was very nice at the front desk. They had me out of there in 30 mins. Thought they were awesome!! Fast forward to this past weekend, my car was running like crap (grinding noise and shaking). I had my husband come and pick up my car since I didn't feel safe driving it with our 3 yr old son. When he got to the shop and jacked it up, he found the lug nuts on ALL 4 tires were loose and my wheels were about to come off. He literally removed the lug nuts by hand. We went to Oleary's this morning to tell them about their negligence and the "gum snapping" service manager was shocked and slightly apologetic. He offered me a free oil change and tire rotation. WHAT???? My son and I could have gotten seriously hurt!!!! I could have seriously hurt someone else. So no thank you Oleary's!! Be safe people....if you had your car serviced there around May 28th or later, you may want to have your car checked.

FD
Frequent D.
Holly Ridge, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2016
Shop Around
Had AAA drop vehicle at O'Leary's as it was under 3 miles. Held door open for little old ladies while I waited. Estimate given seemed high and got second quote at 40% less from my usual shop. Even after $80 tow, saved $100 on costs. Hope Hampstead's little old ladies read this.

MH
MARGUERITE H.
Hampstead, NC
Lexus RX 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2016
friendliness
I went to this location as it is near my home. The estimate was less than I had elsewhere. I have noise and shaking now after the work was completed, a brake job, that I did not have previously. I took it back two weeks later and I feel they were patronizing to me and my concerns were not addressed. the problem is getting worse and I feel I will have to pay more money to get the job done to my satisfaction, most likely at another shop.

BB
BOB B.
Hampstead, NC
Chrysler Town & Country
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2016
What can you do for me?
Broken alignment equipment, TIRE MACHINE too old to change my tires without damaging the rim? 2005 Chrysler town and country 11 years old not a Ferrari! Oil change went well...nothing else got done....

MB
MORGAN B.
Hampstead, NC
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/26/2015
Not Happy with service
Took my daughters car to the Hampstead location for a tune up and to check the tires , brakes and fluids. My daughter had to travel 4 hrs by herself and wanted to make sure she was safe as she complained about loud squeaking noise in tires. They informed us that the tires were 40% until needing changing. She drove the 4 hrs back and forth and a couple more days to school. She was getting more and more worried with the way the car was driving and sounding. She begged us to take it back to O'leary's Dad drove it and said for sure there was a brake issue. We took it back and sure enough the brakes where gone , this had only been about 1 week since we brought it to them prior. When inquired about why they said a week ago the brakes were fine they had no answer. I will not be going back. They may have damaged her rotors as they said they look fine but who knows.

DC
Dan C.
Hampstead, NC
Ford Escape
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2018 Category: Service
Dan said the manager didn't call him when the vehicle was ready to be picked up. They closed at 2 that day and the keys were locked in the office and he couldn't pick the vehicle up until Monday. They were very apologetic and didn't charge him because of the trouble he had to go through. He would not recommend for the reason stated.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Rocky Point, NC
Honda Civic Cpe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2018 Category: Service
Mark said this visit was fine. He stated he would recommend the business only for small services.
This review was collected via phone interview by Customer Research Inc.

TK
Theresa K.
North Carolina
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2016 Category: Service
Theresa said she has used this business before. She is not happy with this business. Her vehicle will be going there again for the same service and it will be the third time.
This review was collected via phone interview by Customer Research Inc.

JC
JARED C.
Hampstead, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2015
Not so great after mislead on price for oil change
I was asked if my truck took synthetic I was told no by the gentleman inputting my order. 30 minutes later he informs me that my truck has to take synthetic and my price jumped $30 which put it over the cost that the dealer would have charged me. I went to this store for convienace of location and price and after that experience I will gladly drive to the dealer to get my vehicle serviced.
Craig S., District Manager from O'Leary's Automotive Repair - Hampstead responded on 10/20/2015

The price ($68.82, including tax) was for a fully synthetic oil change AND a tire rotation.  The truck holds 6 quarts of oil and we only charged for 5. 


SJ
SHANNON J.
Hampstead, NC
Ford F-150
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2019
They do good work.
I am reviewing my last visit. Work was good, but made an appointment one week in advance for a Thursday morning, and they didn’t do work until Saturday. The reason to make an appointment is to have work done on time.

EA
Elisabeth A.
Hampstead, NC
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2019 Category: Service
Elisabeth said she didn't like the particular news that was on in the waiting room.
This review was collected via phone interview by Customer Research Inc.
Craig S., District Manager from O'Leary's Automotive Repair - Hampstead responded on 02/14/2019

We do not control what is on tv in our waiting areas.  There is a remote control that is always in the waiting area for any customer to change the channels.  To get a bad review for a customer changing the channel to a certain news station is asinine.


JB
JUDITH B.
Hampstead, NC
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2018
The wait was very slow
I think that it was an unusual happening but a half hour oil change took and hour and a half. I understood from the conversations going on that there were problems. I still had hopes of making the post office by 4:30 but that was not to be. I was able to get the stamps at CVS.

PM
Pete M.
Wilmington, NC
Chevrolet Tahoe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Pete said the employees didn't fix anything he asked them to. The air conditioning was supposed to be a free inspection, and he had to pay for it. He stated the evaporator leaks, he had a problem with his vehicle going from reverse to forward, and the staff members were unable to figure out what was causing it to do that. The issues with his vehicle were a little on the difficult side, and he paid quite a bit.
This review was collected via phone interview by Customer Research Inc.