Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

340 Reviews

96% Would Recommend
Latest Review 8 days ago

Reviews


KW
Korey W.
Tacoma, WA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Korey said they found problem.
This review was collected via phone interview by Customer Research Inc.

SP
Solomona P.
Tacoma, WA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Solomona said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LW
Lamont W.
Tacoma, WA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Lamont said the staff are very up front, and provide good customer service.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Renton, WA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Nick said this business is good.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Washington
Oldsmobile
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Spoke with Mike's partner. He said he was not happy with the business because of a staff member named Mike.
This review was collected via phone interview by Customer Research Inc.

KS
Kade S.
Tacoma, WA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Kade said the service was good but the communication was lacking. He stated the staff did not call him with updates like they promised.
This review was collected via phone interview by Customer Research Inc.

CF
Crystal F.
Washington
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Crystal said the business was friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Washington
Ford LTD Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Brian said the customer service was great. He said that Mike and Jim are awesome.
This review was collected via phone interview by Customer Research Inc.

MM
Mac M.
Lakewood, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mac said they are the best. He loves what they do and they have a great staff.
This review was collected via phone interview by Customer Research Inc.

TJ
Terry J.
University Place, WA
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Best place to go!
These guys always do the right thing. I have never been disappointed, Keep up the great work.

AB
Alecia B.
Lakewood, WA
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Alecia said the customer service is phenomenal. Mike and Christy are nice and the prices are good.
This review was collected via phone interview by Customer Research Inc.

HT
Harold T.
Gig Harbor, WA
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Harold said he called up the facility a couple times, and the wrong part was ordered. He would take his vehicle back again. He appreciated when the staff told him the truth, and that the workmanship was good. They kept changing dates for parts to come in and dates for the vehicle to be ready. The people there were pretty nice. Mike and Christy in the service department were good.
This review was collected via phone interview by Customer Research Inc.

TD
Traci D.
Auburn, WA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Traci said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

VC
Vern C.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Vern said the staff did what he asked. They were polite, courteous and professional.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Lakewood, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Michael said he was under the impression that the service that his vehicle needed was free and under warranty. When he learned that the service was not under warranty he cancelled the appointment.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Steilacoom, WA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Daniel said everything was fine. He dropped off a transmission that needed a quick, simple job done. The employees did a good job at a good price.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Graham, WA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Scott said he bought parts from this business and had other work done a long time ago .
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Lakewood, WA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Robert said the employees did an excellent job.
This review was collected via phone interview by Customer Research Inc.

CH
Chuck H.
University Place, WA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Chuck said he was told a couple of times that the estimate was being sent in. So he would call back, and he was told different things by different people. He was out of a vehicle for 3 weeks. Now he's happy to have his vehicle, and trusted in the staff to do a good job. His vehicle is his business and he needed it done, so not having it made it very hard for him to operate. Overall everyone is great and helpful, he was just told different things and it was frustrating. The follow through needs improvement.
This review was collected via phone interview by Customer Research Inc.

MC
Malachi C.
Cromwell, CT
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Malachi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review