Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

289 Reviews

96% Would Recommend
Latest Review 2 days ago

Reviews


LL
Lance L.
Plainview, MN
Ford F-150
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2017 Category: Service
Lance said that when this business worked on his vehicle they kinked a hose in his transmission which made it overheat. He had to take the vehicle to a second facility to have his transmission repaired.
This review was collected via phone interview by Customer Research Inc.

EM
ELEANOR M.
Tacoma, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2017
TRANSMISSION
I AM NOT HAPPY WITH THE SERVICE THEY CHANGE ME $700.00 FOR TAKE MY TRANSMISSION OUT. WOULD NOT PUT IT BACK TOGETHER PUT EVERYTHING IN THE BACK OF THE TRUCK WOULD NOT WORK WITH ME.THE TOW COMPANY YOW IT HOME AND IT ROLL DOWN THE HILL RAN OVER MY ANITA BROKE HER TOE HIT MY MR JOHN FENCE BROKE A WATER LINE HAVE TO PAY ANOTHER TOW TO REMOVE IT OUT OF MR JOHN YARD GOT TO PAY FOR THESE DAMAGE.I FEEL THEY SHOULD PUT IT BACK TOGETHER FOR THE MONEY I PAID.PEOPLES SAY NEED TO GO TALK TO A LAWYER NOT HAPP

LC
Larry C.
Kent, WA
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/26/2017 Category: Service
Larry said he was recommended to the business and everything that he feared would happen, happened. They were charged for repairs that didn't take place, after the first service was done the engine didn't run the same, and then he was charged another $1500 for the work to be redone. He is very upset with this situation.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 01/30/2017

We here at Lakewood Transmission take great pride in the work we provide to our customers, we would never charge for a service that we did not perform. When I look back at your records I see we were chasing a leak on the transmission, this can be a cumbersome task, yet one we still take great pride in. When you came in we found the leak was present at the solenoid block area. When we removed, the solenoid block we found the gasket was ripped and confirmed the fluid loss was coming from the solenoid block area. We also noted the coolant was low, wheel bearing noise present and the brakes needed attention. At that time, you only allowed us to replace the solenoid block and perform a transmission service. Both repairs were completed. Once the re check was completed after the test drive, no leaks at the transmission were found at that time.

   When you returned for a leak check, at that time we noticed the case behind the solenoid block has stress cracks and the transmission needs to come out for case replacement and rebuild. I addressed that the cost of repairs for the solenoid block replacement and the service will be credited back toward your needed repairs. At that time, you declined.

   Customer service is a major priority for us here at Lakewood Transmission, we will not mislead or deceive our customers in any way. I would like to invite you in for a complementary in air visual inspection. We would like to lift the vehicle, show you the location of the solenoid block and visually show you the area that is leaking on your transmission. At that same time, you can see that the solenoid block on your transmission is new and the pan gasket also has been recently replaced. The transmission pan will also be clean. The services we recommended are the services that we provided, we never though that the case was the issue since the solenoid gasket was torn.  I look forward to helping you in the future with your transmission and automotive needs. Please feel free to give us a call at your earliest convience. 
  


LK
Leon K.
Lakewood, WA
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2016 Category: Service
Leon said his experience at this business was horrible. He took his vehicle there for transmission repair. They charged him $2,400. He needed some work done on his brakes and they wanted to charge him $2,300 for that. They lowered that to $1,400. He paid cash for the work done and the total was $6,100. He said he is very upset with them. They charged him $190 to put his lug nuts back on. His rear main hub is leaking oil. The transmission is not changing gears correctly. He called to inform them how unhappy he was and they did not offer him an itemized statement of the repairs performed. There was no written estimate given to him and he asked three times for one. He regrets ever going to this business. He said he felt they nickel and dimed him the whole way through and beat around the bush when he wanted answers. It was a game the whole way through. He is going to have another mechanic look at his vehicle. He is disgusted and wants to get an attorney.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/20/2016

Hello Leon,

Thank you for accepting our invitation to return for a complete visual inspection of all the repairs that we performed on your 1996 Ford F250. After a thorough explanation of all the repairs and a visual inspection of everything that was done, it was clear we had a communication breakdown when we presented the charges at time of the completed repairs. In no way would we ever or did we ever charge $190.00 to replace lug nuts. No leaks are present on any of the repairs that were performed at your request. Explaining to you the customer the transmission is working correctly, that the shifting concern is engine related. We provided a referral to you for further engine diagnostics and repairs since we do not perform diesel engine repairs. When you requested a written estimate, we never tried to withhold that from you, we were currently working on the estimate and you ran out of time due to your very busy schedule. We here at Lakewood Transmission take our careers very seriously and we never want a customer to leave upset or not having a complete and clear understanding of the repairs that were authorized and performed on their vehicle. We look forward to working with you and continuing to take care of your transmission, transfer case and differential needs.

Sincerely
Kirsty Martin
General Manager
Lakewood Transmission


HK
Hugh K.
Orting, WA
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016 Category: Service
Hugh said he had a transmission overhauled for his vehicle and to have just a standard rebuild would have been around $2,100 to $2,200, but was advised by the employees to put a better performance part on his vehicle, spending an additional $3,300. Shortly after warranty the transmission went out, and was informed that the transmission needed to be redone again, costing an additional $1,600 to redo after getting it repaired for $3200. He was left with a vehicle he cannot drive with 30,000 miles and a outed transmission. He said he can no longer afford to have the vehicle redone. They didn't stand behind their product and he is curious on how many people would be their customers, if they realized they would only get 30,000 miles out of there transmission and says that there wouldn't be a customer there. He offered to pay an additional $800 and since he did pay extra money for extra longevity, he did not get a proper transmission back. He agreed to pay a little more, if they would extend the warranty and extra year and an additional 12,000 miles but they declined his offer. They will not stand behind their product.
This review was collected via phone interview by Customer Research Inc.

CR
Charles R.
Lakewood, WA
Ford Club Wagon
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2017 Category: Service
Charles said this business gave him prices on parts that were twice the cost of what they normally are.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Shelton, WA
Chevrolet Silverado
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2016 Category: Service
Richard said this business did a good job and they were professional. He stated he went there for a diagnostic and they did not tell him what was wrong with his transmission. They only told him he needed a new one.
This review was collected via phone interview by Customer Research Inc.

MW
Marcus W.
Tacoma, WA
Nissan Pathfinder
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/02/2018 Category: Service
Marcus said he went in and gave the woman symptoms of his transmission problem and he was told it may be this or that. When someone physically looked at it the diagnosis changed from $1500 of work to $8000. So the inconsistency was a little disconcerting.
This review was collected via phone interview by Customer Research Inc.

MJ
Melissa J.
Puyallup, WA
Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2017 Category: Service
Melissa said she was more than surprised at the cost of her service call. However, overall the customer service was good.
This review was collected via phone interview by Customer Research Inc.

DN
Don N.
Lacey, WA
Chevrolet Silverado 1500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Don said the employees had a don't care kind of attitude. They got the job done but made some amateur and petty mistakes. He was not impressed. He would not recommend this business for the reasons stated.
This review was collected via phone interview by Customer Research Inc.

AB
Allan B.
Southworth, WA
Lincoln Continental
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2017 Category: Service
Allan said this business told him two different prices. The price went up and down. They did not stick to one price.
This review was collected via phone interview by Customer Research Inc.

MB
Maria B.
Graham, WA
Dodge Stratus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2016 Category: Service
Spoke with Brian. He said that the vehicle was ready on time and nothing was done improperly.
This review was collected via phone interview by Customer Research Inc.

MU
Mike U.
Lakewood, WA
Chevrolet HHR
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2016 Category: Service
Mike said the business gave him a list of parts replaced, but the issue of hard shifting is still there. He stated he wishes they would have been a little more concise on what was repaired.
This review was collected via phone interview by Customer Research Inc.

FB
Ferando B.
Lakewood, WA
Volkswagen Golf
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2016 Category: Service
Ferando said this business was expensive and he's having to take his vehicle back to them due to an alignment issue that wasn't there before his visit.
This review was collected via phone interview by Customer Research Inc.

JH
Justin H.
Tacoma, WA
Chevrolet Impala
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Justin said the services from this business was good, but once he turned down the recommendation to have his transmission torn open the mechanic seemed like he was kind of upset. He told him that his vehicle is ready but the problem may not be fixed. However, he mention that his vehicle is driving just fine.
This review was collected via phone interview by Customer Research Inc.

TT
Tawnya T.
Bremerton, WA
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2016 Category: Service
Tawnya said this business did not properly fix her vehicle's problem causing her to break down on the road. She has not received her vehicle back after returning to the business for more repairs.
This review was collected via phone interview by Customer Research Inc.

AL
Ann L.
Tacoma, WA
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Ann said she continued to have a minor leak even after her last service.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Maple Valley, WA
Audi S5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Scott said the business was better than other places he has been. There was an issue, however, during the service where he asked for both upper and lower arms to be done but only the upper ones were repaired. He thought he had settled on a price and repair request that the staff agreed with but because of miscommunication the repairs cost him an additional $700.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Seattle, WA
Jeep Compass
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Carol said she likes the service, but the employees forgot to put the oil change stamp for her next oil change in her windshield, other than that the service was good.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Washington
Honda Accord Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Paul said the service took over 1 hour, rather than the 40 minutes he expected. The good, honest staff did a great job.
This review was collected via phone interview by Customer Research Inc.