Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

348 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 4 days ago

Reviews


AN
Ashok N.
Arkansas
Chevrolet Aveo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Ashok said he would not recommend the business because of the price he was charged, and also because the staff would not warranty the vehicle repair for $ 500.00 dollars.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 08/16/2018

Im sorry you would not recommend us for service.  You paid a $75 agreed upon diagnosis fee and we discovered you had been in a wreck which caused your A/C line to have a rupture. You declined the repair and did not pay for service. The fee to remove the line and repair the subframe for free and charge the system was $337.94.  We would have had to make this repair before we could know about the condition of the rest of the system.  As far as warranty any work done by this shop will have a 12m/12000 mi warranty.  I am sorry you feel the way you do but we are a well respected business that will be here if and when someone has an issue.


RM
Ryan M.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2018 Category: Service
Ryan said he seriously questions the business' practices. He brought his vehicle in Monday evening before they closed, and wanted a diagnostic check on his vehicle. Tuesday evening he received a call saying that they had gone ahead with solving the problem they found in their diagnostic check, which he never approved of. He was never given a diagnosis and the staff did the work without him signing off on it. The work that his vehicle needed was very simple. He needed new spark plugs, and he could have and would have done it himself, had the staff just let him know in the first place. He was additionally supposed to pay $375 for the $100 diagnostic check, plus the spark plugs and the labor, but the manager knocked it down to $335, which he stated he still feels is a lot. He said he feels that he was forced into paying for things he didn't want or need. Additionally, the check engine light in his vehicle is still on.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Hi Ryan,
    We are sorry you feel this way.  When you brought your vehicle in you explained that your vehicle was running horrible.  We did a preliminary test and had to charge the battery for 4 hours to get it to an acceptable level.  Once we were able to start your vehicle we found several codes pointing to the ignition/spark system.  We removed the plugs to perform a compression test. We charge $95 hr for diagnostic procedures and instead of charging 2 hours of diagnostic time we opted to charge 1 hour diagnostic time and credit the other hour to replacing your plugs.  I personally apologize, we should have called you and offered you the option to pay for the diagnostic time or the plug replacement.  I will call you and set up a time to check your service engine soon light and see if there is further work needing to be done.


CB
Carlos B.
Arkansas
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
Carlos said the business owner took ownership of the mistakes made with his vehicle. The work the staff completed on his vehicle the second time was good quality.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018 Category: Service
Carlos said he is not happy with this business because he is still having issues with his vehicle after they worked on it even though he had to spend more money than he expected to.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 06/15/2018

Carlos we are sorry to hear about an issue after a repair.  It is not typical for this to happen but in some cases issues do arise.  Would you please give us a call or come back and let us get your car back to full health.  Thanks,
                          Daniel Taylor


MP
Micheal P.
Little Rock, AR
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2018 Category: Service
Michael said he ended up paying more than what he was supposed to. He didn't have heat in his vehicle and he still doesn't have heat in his vehicle.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 02/21/2018

Hello Michael, we are sorry you feel that the service rendered were not worth the price paid.  The heater flush you requested is not a guaranteed service, it has a 95% chance for success.  The other 5% either fail from leakage or the inability of the high pressure water to loosen the stoppage in the heater.  The latter is the reason you still do not have heat. The only guaranteed fix is a heater replacement.  We always refund the failed flush fee toward the replacement of the heater core.  If you would like to have the heater replaced the part that has been paid for the flush will apply toward the repair and have guaranteed heat in the truck.
Please let me know if we can serve you.  Your satisfaction is important!
                            Thanks,
                                 Daniel Taylor


CT
Christian T.
Little Rock, AR
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Christian said this business diagnosed the problem quickly and correctly. They provided good customer service, but the labor charge and the cost for parts is too high. He would recommend this business for diagnostics, but not for service, because of the high cost. They are good.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 02/21/2018

Hello Christian,
    We attempt to do high quality work at a fair price.  We understand that your timing cover and radiator replacement were expensive to repair.  We are always striving to be competitive.  If you have a completed invoice total for us to compare our quote we would appreciate it.  On most work performed by us there is a 12m/12000mi nationwide warranty.  While this does increase cost to the customer, it also adds peace of mind and confidence in knowing a job is well done.  Thank you for your patronage!


LC
Leonard C.
Little Rock, AR
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Leonard said the staff acted like he was there to bother them. He asked them to check his radiator, it was no good so he had to purchase a new one. They need to treat every customer the same and stop stereotyping their customers. Their customer service was not that good but they did get him the new radiator. He would not recommend them based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

SM
Sharon M.
Little Rock, AR
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2017
Not a happy customer!
Unless you do not care to retain your customer, when a customer brings an auto back for a problem that you determine is something you repaired previously for a nice price, you should be kind and thoughtful enough not to charge for the diagnostic services. Greed is a terrible thing!! I plan not to be back again.

BW
Brandon W.
Little Rock, AR
Mercury Grand Marquis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/19/2016 Category: Service
Brandon said he was experiencing problems with his vehicle when he picked it up. They fixed the window, but he had to take his vehicle to another business to have the issues with the heating and air conditioner resolved.
This review was collected via phone interview by Customer Research Inc.

DB
Darrell B.
Mabelvale, AR
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Darrell said they had worked on his vehicle. It was still overheating. He called, and spoke with the son ,and was told to bring the vehicle in. The father told him, they would not have time to look at it. So, he would have to leave the vehicle or come back. The father never spoke with the son about it, which he did not like. He probably would recommend this business. However, if he knew of another business, this business would probably be his second or third choice to recommend. His first experience wasn't like this.
This review was collected via phone interview by Customer Research Inc.

DR
Dewayne R.
Little Rock, AR
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Dewayne said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DH
Deborah H.
Benton, AR
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Deborah said the service was fine but would have preferred to have been told ahead of time.
This review was collected via phone interview by Customer Research Inc.

FW
Fred W.
Little Rock, AR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Fred said he likes the service provided by this business and the staff is nice.
This review was collected via phone interview by Customer Research Inc.

CJ
Cynthia J.
Little Rock, AR
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Cynthia said the service was good.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
Little Rock, AR
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Donald said the business does good work and he hasn't had any problems. The business gets the work done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DW
Derrick W.
Little Rock, AR
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019 Category: Service
Derrick said this business was done in a decent amount of time.
This review was collected via phone interview by Customer Research Inc.

AB
Aj B.
North Little Rock, AR
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
AJ said the place does a great job, he takes all three of his vehicles down there and will be in with one next week. They have good, honest service and take care of business. He said he would like to thank them a lot for their work and he'll see them soon.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maumelle, AR
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Knowledgeable and Fair
I am always satisfied by the quality of service and costs when I use Carter Radiator for my maintenance needs.

Thanks,

TR
Terrell R.
Little Rock, AR
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Honesty.
I've used them for years (10+). They are respectful and reliable. Smart business says compare. Do that and draw your own conclusion.

CH
Clarence H.
Little Rock, AR
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Clarence said the employees were able to repair his vehicle's issues. They provided good work. They stood by their service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Little Rock, AR
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Excellent service
These guys go out of their way to provide an outstanding service experience. While I was waiting, I observed Kandra (office manager and partner) working with a customer to help him come up with the money he needed to get his car repaired. She didn't give him the money or anything, but they came up with a payment plan to help him save up for his repairs. This extra service at no additional cost. That's what caring for customers looks like!