Northside Auto & Truck Service


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

172 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 9 days ago
Tina C. ReScore Review on 02/06/2013
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Thank you for taking care of my daughter's car. All of the staff was very helpfull and easy to talk to. Much appreciated!
Vehicle: Hyundai Santa Fe
Service Date: 02/01/2013
Review Created: 02/05/2013 05:50 AM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Great service to the college students when parents aren't there to help."
Excellent!
Vehicle: Hyundai Santa Fe
Service Date: 02/01/2013
Review Created: 02/05/2013 05:50 AM
Jon L. at Northside Auto & Truck Service responded on 02/06/2013
Tina, really we appreciate the positive feedback you've provided concerning your daughter's visit to our repair facility. Thank you! However, we've come to realize that that grading system that accompanies the survey you completed can be a little confusing and I believe you've inadvertently given us 1 star out of 5. If I could ask you to rescore us, paying particular attention to the grading system (the stars), we'd appreciate a grade of 5 stars, if you feel we deserve that. Thank you for your support and patronage. Sincerely, Jon Loman, owner.
Lester M. ReScore Review on 04/14/2012
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"QUICK SERVICE"
Got my job done in one day. Thanks!
Vehicle: Dodge Grand Caravan
Service Date: 04/04/2012
Review Created: 04/09/2012 05:08 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Quick Service"
Got my job completed in one day. Thanks
Vehicle: Dodge Grand Caravan
Service Date: 04/04/2012
Review Created: 04/09/2012 05:08 PM
Jon L. at Northside Auto & Truck Service responded on 04/10/2012
Lester, in regards to your rating of Northside Auto & Truck, could you have possibly meant to give them a better rating than 1 star? If so, please re-enter the Sure Critic Review site and update your review. Thank you!
Julie H. on 01/29/2013
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No courtesy"
I cannot believe you are asking for feedback after the last visit! I have always brought my car to you for everything and trusted that you had my best interest in mind, but not anymore!
The last thing you fixed was my transmission and you could have said something then, but instead you gladly took my $559. A couple months later, my car is back. Now you decide to tell me it is not worth fixing, but first you decide you need to run a test to confirm that and charge me for that test without telling me, the owner, before you spend my money! $40 may only be half hour if your precious time, but I had to work 6 hours to earn that!! So next time you decide to unnecessarily spend someone else's money, you should really think about if it's worth losing their business over. Then when I say to you, what happened to free estimates? You say well my guys don't work for free and free estimate means me calling and saying my car needs this and you tell me estimate of the cost. Ok so if I knew my car would cost more to fix than what it's worth or if i knew what was wrong with it, WHY in the hell would I bring it to you or authorize a $40 test to confirm it??????
I hope that $40 was worth it because you lost my business, my boyfriend's business, and all the referrals we would have sent in the future! Between the two of us we have spent close to a couple thousand dollars there. We always told our friends about you guys and how happy we were with your service. Not to mention that my boyfriend works in a garage that is off I-75 and only does oil changes and tires. He used to send people to you all the time for problems they couldn't fix, but not anymore!! So again I say enjoy that $40!!!!!
Next time someone brings you a car be sure to give the owner a courtesy call before you spend their money!
Vehicle: Chrysler Sebring
Service Date: 01/28/2013
Review Created: 01/29/2013 10:49 AM
Jon L. at Northside Auto & Truck Service responded on 02/10/2013
Julie, Yes, we ask for feedback from everybody we can, and then it gets published to the Sure Critic website. We signed up for this service, unconditionally. By that, I mean, we have no control over what gets pulished and what doesn't. It's called "transparency". That helps other people decide whether we're upstanding, honest and reputable enough to do business with. We understand that nobody likes getting bad news about their cars. Sometimes I wish we had a crystal ball. If we did, maybe we could've saved your car. Unfortunately, there was no way anyone could've known in October (when we repaired your transmission problem) that in late January, your water pump would leak antifreeze into the crankcase of your engine. The water pump is inside the engine and cannot be viewed without at least couple of hours of teardown time. I don't know anybody that would diagnose this condition for free, as you seemed to expect. We followed normal proceedures for the symptoms your boyfriend provided (engine oil was grayish/milky sludge) and pressure tested the cooling system while monitoring the oil level to determine if the foreign substance in the oil was in fact antifreeze. When antifreeze mixes with engine oil, it permiates babbit metal, the stuff crankshaft bearings are made of. Even if we had opted to replace the water pump and change the oil (roughly a $1000.00 job), more than likely the engine would've suffered catostrophic engine bearing failure within a short time ($4000.00 - $6000.00 job), making the cost of repairs more than the value of the car. You go to work because you need money to live, and so does everyone here at Northside. I couldn't possibly ask them to diagnose cars all day long for no pay. I hope you can understand that they've invested literally 10's of thousands of their own hard-earner dollars in tools and equipment to make a living. How is a mechanic any different than an air-conditioning/heating repairman, doctor, dentist or even a waitress, for that matter. You won't find ANY that work for no wages, including yourself. We hope that you come to realize that unfortinate things happen, and while blame is often cast with anger when, many times it's misdirected and hurts relationships, like the one we here at Northside would like to maintain with you and your vehicles. We harbor no ill feelings and will always be forthright and professional with you and yours. It's my understanding that you've replaced your vehicle. To get you off on the right foot, I'd like to offer you a complete and free inspection before any warranty runs out so that you may take advantage of any free repairs your dealership might be responsible for.
Darrell M. on 10/28/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"honest and reasonable"
honest and reasonable
Vehicle: Buick Century
Service Date: 10/24/2014
Review Created: 10/28/2014 06:03 AM
David H. on 03/23/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car repair"
Been going here for years, as did my father before me, and have been quite satisfied with the service.
Vehicle: Ford Escape
Service Date: 03/20/2014
Review Created: 03/23/2014 07:40 PM
Miguel V. on 04/19/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Miguel said when he took the vehicle in he requested an oil change, but there was a miscommunication and when he went to pick the vehicle up it was up on a machine being checked out and it wasn't ready.
Category: Service
Service Date: 04/06/2012
Review Created: 04/19/2012
This review was collected via phone interview by Customer Research Inc.
Jennifer K. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
So happy that I found Northside! Great to have peace of mind and someone I can trust to provide care and help maintain our vehicles!
Vehicle: Kia Sedona
Service Date: 01/11/2018
Review Created: 01/12/2018 05:04 AM
Tom B. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, relaible, stand by their efforts"
NorthSide Auto and Truck Service is a reliable and cost effective place to get your vehicle repaired or checked out. I have been working with Jon L and company for many years, always with the same courteous and friendly service. Northside works with you to get your vehicle in and out to fit your schedule.
Vehicle: Ford Freestar Wagon
Service Date: 11/08/2017
Review Created: 11/09/2017 04:56 AM
Barb E. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always very friendly, answers any questions I have, very accommodating to my work schedule. I'm very glad I finally listened to friends recommendations and started coming to north side for servicing
Vehicle: Toyota Corolla
Service Date: 10/20/2017
Review Created: 10/24/2017 03:44 AM
Gary S. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2002 JEEP GC"
Excellent service, Jeep starts the way it did when new. Job well done.
Vehicle: Jeep Grand Cherokee
Service Date: 10/03/2017
Review Created: 10/04/2017 05:49 AM
Ed S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Had an oil change and an issue with my left front tire. Jon took care of it and all is fine.
Vehicle: Chevrolet Impala
Service Date: 09/20/2017
Review Created: 09/21/2017 06:39 AM
Dawn Z. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always accommodating and friendly. Been with them for years! Good People!"
Great as usual! :)
Vehicle: Volkswagen Jetta Sedan
Service Date: 08/25/2017
Review Created: 08/28/2017 07:05 AM
Peggy M. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, knowledgeable and dependable "
I have been pleased with Northside every time I have needed to take my vehicle in for service.
Vehicle: Honda Odyssey
Service Date: 08/21/2017
Review Created: 08/24/2017 04:59 AM
Tony F. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
We have been going to Jon and his staff for years. They have always taken great care of us and our vehicles for a reasonable price.
Vehicle: Dodge Grand Caravan
Service Date: 08/10/2017
Review Created: 08/12/2017 04:34 AM
Matt A. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable"
Prompt and honest service.
Vehicle: Dodge Pickup
Service Date: 07/26/2017
Review Created: 07/27/2017 05:48 AM
Sandra S. on 07/26/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jon and Jason"
I have been having all my auto repairs done with them for the past 17 yrs and my husband's truck work too. I have always been very pleased with their service.
Service Date: 07/26/2017
Review Created: 07/26/2017 11:31 AM
Kayla G. on 07/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jon "
Jon is always so willing to do the best he can to take care of his customers! Really appreciate the help and care on my car in such a short notice! You rock! :)
Vehicle: Saturn Ion 2
Service Date: 07/14/2017
Review Created: 07/15/2017 08:23 AM
Barb E. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto repair"
Very impressed with John and north side. Everyone is very friendly and John is very helpful and knowledgeable. I will definitely continue to take my cars for servicing and recommend to others
Vehicle: Toyota Camry
Service Date: 06/09/2017
Review Created: 06/28/2017 07:47 PM
Sharon R. on 05/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service told me about an oil lick in my car it was still under warranty took it to dealer and it was fixed. Thank you "
Yes I would recommend this place to my friends and family
Vehicle: Honda Accord
Service Date: 05/24/2017
Review Created: 05/25/2017 04:39 AM
Ed S. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and timely service"
Jon & Jason got my car back into shape in a verily timely manner.
Vehicle: Chevrolet Impala
Service Date: 05/05/2017
Review Created: 05/06/2017 01:17 PM
Displaying Review 1 - 20 of 172 in total