Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

180 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 months ago

Reviews


JH
Julie H.
Chrysler Sebring
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2013
No courtesy
I cannot believe you are asking for feedback after the last visit! I have always brought my car to you for everything and trusted that you had my best interest in mind, but not anymore!
The last thing you fixed was my transmission and you could have said something then, but instead you gladly took my $559. A couple months later, my car is back. Now you decide to tell me it is not worth fixing, but first you decide you need to run a test to confirm that and charge me for that test without telling me, the owner, before you spend my money! $40 may only be half hour if your precious time, but I had to work 6 hours to earn that!! So next time you decide to unnecessarily spend someone else's money, you should really think about if it's worth losing their business over. Then when I say to you, what happened to free estimates? You say well my guys don't work for free and free estimate means me calling and saying my car needs this and you tell me estimate of the cost. Ok so if I knew my car would cost more to fix than what it's worth or if i knew what was wrong with it, WHY in the hell would I bring it to you or authorize a $40 test to confirm it??????
I hope that $40 was worth it because you lost my business, my boyfriend's business, and all the referrals we would have sent in the future! Between the two of us we have spent close to a couple thousand dollars there. We always told our friends about you guys and how happy we were with your service. Not to mention that my boyfriend works in a garage that is off I-75 and only does oil changes and tires. He used to send people to you all the time for problems they couldn't fix, but not anymore!! So again I say enjoy that $40!!!!!
Next time someone brings you a car be sure to give the owner a courtesy call before you spend their money!
Jon L. from Northside Auto & Truck Service responded on 02/10/2013
Julie, Yes, we ask for feedback from everybody we can, and then it gets published to the Sure Critic website. We signed up for this service, unconditionally. By that, I mean, we have no control over what gets pulished and what doesn't. It's called "transparency". That helps other people decide whether we're upstanding, honest and reputable enough to do business with. We understand that nobody likes getting bad news about their cars. Sometimes I wish we had a crystal ball. If we did, maybe we could've saved your car. Unfortunately, there was no way anyone could've known in October (when we repaired your transmission problem) that in late January, your water pump would leak antifreeze into the crankcase of your engine. The water pump is inside the engine and cannot be viewed without at least couple of hours of teardown time. I don't know anybody that would diagnose this condition for free, as you seemed to expect. We followed normal proceedures for the symptoms your boyfriend provided (engine oil was grayish/milky sludge) and pressure tested the cooling system while monitoring the oil level to determine if the foreign substance in the oil was in fact antifreeze. When antifreeze mixes with engine oil, it permiates babbit metal, the stuff crankshaft bearings are made of. Even if we had opted to replace the water pump and change the oil (roughly a $1000.00 job), more than likely the engine would've suffered catostrophic engine bearing failure within a short time ($4000.00 - $6000.00 job), making the cost of repairs more than the value of the car. You go to work because you need money to live, and so does everyone here at Northside. I couldn't possibly ask them to diagnose cars all day long for no pay. I hope you can understand that they've invested literally 10's of thousands of their own hard-earner dollars in tools and equipment to make a living. How is a mechanic any different than an air-conditioning/heating repairman, doctor, dentist or even a waitress, for that matter. You won't find ANY that work for no wages, including yourself. We hope that you come to realize that unfortinate things happen, and while blame is often cast with anger when, many times it's misdirected and hurts relationships, like the one we here at Northside would like to maintain with you and your vehicles. We harbor no ill feelings and will always be forthright and professional with you and yours. It's my understanding that you've replaced your vehicle. To get you off on the right foot, I'd like to offer you a complete and free inspection before any warranty runs out so that you may take advantage of any free repairs your dealership might be responsible for.

Verified Customer
Findlay, OH
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Brake Repair
Jason has been my go to guy for both of my vehicles for years. He is knowledgeable and professional and does what he says he will do. His cost estimates are always right on target and his repair work is first rate and done in a timely manner. I would definitely recommend Northside to others.

CH
Cathi H.
Findlay, OH
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Always love you guys!
Great personal service with a friendly smile! Love this place!

MA
Matt A.
Findlay, OH
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Excellent
Consistently prompt and professional services!

ES
Ed S.
Findlay, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Quick Service
Got my car serviced very quickly.

MM
Mark M.
Findlay, OH
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Fixed by confident mechanics
Best shop in town by far.

DL
Dennis L.
Findlay, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Great Service
Great service, friendly people and fair prices. Couldn't ask for anything more.

MW
Mark W.
Findlay, OH
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Far better oil change than "quickie"oil change places
Far better results hereing from Jon how your vehicle is preforming or under preforming than when you go to these quickie oil change places.

MA
Matt A.
Findlay, OH
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Prompt service
Thanks again for your great service!!

JK
Jennifer K.
Findlay, OH
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Great place
So happy that I found Northside! Great to have peace of mind and someone I can trust to provide care and help maintain our vehicles!

TB
Tom B.
Findlay, OH
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Friendly, relaible, stand by their efforts
NorthSide Auto and Truck Service is a reliable and cost effective place to get your vehicle repaired or checked out. I have been working with Jon L and company for many years, always with the same courteous and friendly service. Northside works with you to get your vehicle in and out to fit your schedule.

BE
Barb E.
Findlay, OH
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
Great service
Always very friendly, answers any questions I have, very accommodating to my work schedule. I'm very glad I finally listened to friends recommendations and started coming to north side for servicing

GS
Gary S.
Findlay, OH
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2017
2002 JEEP GC
Excellent service, Jeep starts the way it did when new. Job well done.

ES
Ed S.
Findlay, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2017
Great Service
Had an oil change and an issue with my left front tire. Jon took care of it and all is fine.

DZ
Dawn Z.
Findlay, OH
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017
Always accommodating and friendly. Been with them for years! Good People!
Great as usual! :)

PM
Peggy M.
Findlay, OH
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017
Courteous, knowledgeable and dependable
I have been pleased with Northside every time I have needed to take my vehicle in for service.

TF
Tony F.
Findlay, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
Great service
We have been going to Jon and his staff for years. They have always taken great care of us and our vehicles for a reasonable price.

MA
Matt A.
Findlay, OH
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
Reliable
Prompt and honest service.

SS
Sandra S.
Findlay, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017
Jon and Jason
I have been having all my auto repairs done with them for the past 17 yrs and my husband's truck work too. I have always been very pleased with their service.

KG
Kayla G.
Findlay, OH
Saturn Ion 2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017
Jon
Jon is always so willing to do the best he can to take care of his customers! Really appreciate the help and care on my car in such a short notice! You rock! :)