Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

209 Reviews

96% Would Recommend
Latest Review 9 months ago

Reviews


YO
Yvette O.
Macomb, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2018
Something Isn't Right
Okay, I'm not sure I believe all these reviews are real. The good news is they have a great manager working there now. His name is Dean. However, I took my Cadillac there to get the a.c recharged and thenthe battery started draining. My car ended up there for 3 months with them trouble shooting the problem which they never could fix. They ended up putting a kill switch on the car and that cost me $95. Then 6 months later there was a short in the kill switch and they said the car was perfectly fine and didn't need a kill switch at all and wanted to charge me $95 to disconnect it???? Needless to say the battery died after they disconnected it. Then...I bought my daughter a new used car and took it there to get the a.c charged forgetting what happened before...then today her battery is completely dead.

JT
JIM T.
Macomb, MI
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2016
A job that probably took 10 to 15 minutes, and I ended up paying $451.00 dollars??????
It is unfortunate, that the people of the USA, have to pay a high cost for maintenance on their vehicles. When I dropped my Vehicle off, Half the job was done by myself. Everything was removed except for the window and 6 screws!

MB
MIKE B.
Washington, MI
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/02/2016
Failed to meet time expectations - job took 4 days
Price for the parts were high. Labor price was fair.
John W., district manager from Mr Muffler Auto Repair responded on 09/07/2016

Thank you for bringing this to our attention.  We apreciate the oportunity to correct the problem.


DL
Daniel L.
Clinton Township, MI
Saab 9-3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2016 Category: Service
Daniel said his last experience with the business was not satisfactory. It took them three times to get it right, they ordered the wrong parts twice, gave him an incorrect estimate, and ended up charging him about $200-$300 more than initially quoted. He said he would not recommend them for service based on his experience.
This review was collected via phone interview by Customer Research Inc.

RM
richard M.
Macomb, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2015
Dishonest
This is actually for the Macomb Township Shop which is owned by the same people. I do not see any reviews for that store nor will it let me. I can see why. Yesterday I started my can and heard a loud pop. Then the car was too loud for me to drive. I started it today and could smell gas and seen allot of exhaust but thought it was the muffler causing that. I dropped off the car and told them I thought I needed a muffler. They called me back later and said it could be patched for $90. When I went to pick it up I started it and smelled the gas plus there was still allot of exhaust. I went in and told they guy about the gas smell and he said well that wouldn't be the muffler. When I got home I called and spoke with Phil. I said " why wouldn't you call me and tell me there was something else wrong with this car?" His reply " We are busy and can't look at every car" The thing is there is no way they could not smell the gas and see the exhaust and know that this was not a muffler issue. So this is a 2005 with 160000 miles and now I am afraid that it will be something with the engine and it will not be worth being fixed. So of course if they had called me and told me I had a major problem I would not have had them patch the muffler until I found out what was wrong and if it was worth getting fixed. Really just a dishonest place as far as I am concerned.

JG
JAVIN G.
Mount Clemens, MI
Lincoln Town Car
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2015
They messed my car up.
I went for an oil change my car ran fine before. Afterward it kept wanting to stall out. They said they would run diagnostics but it was 110 an hour even tho it was their fault

YO
Yvette O.
Macomb, MI
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/11/2018
Something Isn't Right
Okay, I'm not sure I believe all these reviews are real. The good news is they have a great manager working there now. His name is Dean. However, I took my Cadillac there to get the a.c recharged and thenthe battery started draining. My car ended up there for 3 months with them trouble shooting the problem which they never could fix. They ended up putting a kill switch on the car and that cost me $95. Then 6 months later there was a short in the kill switch and they said the car was perfectly fine and didn't need a kill switch at all and wanted to charge me $95 to disconnect it???? Needless to say the battery died after they disconnected it. Then...I bought my daughter a new used car and took it there to get the a.c charged forgetting what happened before...then today her battery is completely dead.

JN
John N.
Clinton Township, MI
Lincoln MKZ
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/09/2016 Category: Service
John said the front desk staff appear to want to be helpful, but this business missed his brakes when working on rotors and they compensated for that, but he is still getting a scraping sound when he turns to the right.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Macomb, MI
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2016 Category: Service
Donna said it took from 8:00 am to 4:00 pm for them to do the back brakes.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Macomb, MI
Saturn Vue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2016 Category: Service
James said when he arrived at the business, they were busy, and he had to wait about 10 minutes before they got to him.
This review was collected via phone interview by Customer Research Inc.

RC
Ronald C.
Clinton Township, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2016 Category: Service
Ronald said when he took his vehicle to the business he was told his brakes needed to be fixed and that is why it was shaking. He said he took it back three times and finally on the third time they did something else to his vehicle but it did not take away the shaking.
This review was collected via phone interview by Customer Research Inc.

TH
Tonya H.
Clinton Township, MI
Buick Rendezvous
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2016 Category: Service
Tonya said she had to wait an hour at this business to get an oil change.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Sterling Heights, MI
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017 Category: Service
Mary said this business is convenient for her. She can get in and out quickly.
This review was collected via phone interview by Customer Research Inc.

MT
MARY T.
Clinton Township, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017
Good job!
Great customer service, honest, and time efficient.

MG
Mike G.
New Baltimore, MI
Pontiac Montana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2016 Category: Service
Mike said this business always does a good job. His wife took her vehicle and they told her they would take 45 minutes to fix. It took them 3 hours but he understands that happens. He is satisfied with the outcome. They did a great job.
This review was collected via phone interview by Customer Research Inc.

AE
Ann E.
Michigan
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2016 Category: Service
Ann said she hasn't had any problems with the service, except they are not very timely.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Michigan
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Steve said they did what they were suppose to do, and he was happy.
This review was collected via phone interview by Customer Research Inc.

SG
SHERI G.
Macomb, MI
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016
Great Customer service
I am very happy with the service I received at Mr.Muffler

CC
Cristian C.
Clinton Township, MI
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Cristian said they did a pretty good job, but the prices are too high.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Macomb, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Larry said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

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