Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

594 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
90% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Caddo Mills, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Excelent
Able to get oil change done at last minute and did not raise a fuss

KP
Kay P.
Sulphur Springs, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Good Experience
Service was completed in a timely manner and vehicle looked like it just came off the showroom floor when they were through. Personnel very friendly and efficient.

PG
Pedro G.
Greenville, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Price Increase
Went for an oil change and got hit with a $20 price increase....

CJ
Cheryl J.
Gilmer, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Quick follow up oil change
I drive the two hours it takes to have my oil changes and maintenance done at Greenville. Always courteous and kind. Thanks guys!!

Verified Customer
Caddo Mills, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Awesome service
Thanks so much.

JW
Jackie W.
Greenville, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2019 Category: Service
Turn Signal Bulbs
I have had oil changes at this dealer cost half of what changing the front turn signal bulbs cost.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 01/23/2019

We take feedback from our customers seriously. Your comments have been forwarded to Senior Management. We are sensitive to the current market practices in our industry. Our labor rates are competitive in this market for services provided by qualified technicians. 

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

PD
Perla D.
Rowlett, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great staff
They are consistent in following up

Verified Customer
Greenville, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Experience in service center.
Customer value should be more consistant to continue even after the purchase of vehicle.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 01/19/2019

Attempts by phone have been made to reach out to the customer by both the Service Department staff and a Manager. The member of staff the customer had been dealing with had had to leave on a family emergency related to their son. The female staff member who stepped in to assist the customer instead was one of our Managers. Information about this survey has been forwarded to Senior Management. Further attempts will be made to reach out to the customer. The dealership has a non-discrimination policy in place adhered to be all employees.

Tracey Fentum

Loyalty & Quality Control Manager
786-302-7650

WW
William W.
Commerce, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendliness
Was kept informed of the progress

ES
Eddie S.
Farmersville, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Place
Work performed on time, efficiently , and with the customer in mind. Great place to have service performed.

TL
Tracey L.
Detroit, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Dustin in service department
Dustin in service department provided excellent service. Very quick and explained all the issues and recommendations.

BP
Barbra P.
Quinlan, TX
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Excellent Customer Service
Dustin in the service center was courteous, attentive, knowledgeable and very responsive to my requests. I did not have to wait on service. A much better experience than I anticipated. Tracey Fentum was extremely helpful in getting me set up and following up after service. A great team! Thank you.

Verified Customer
Greenville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Engine Service
Timely and well taken care of.

MJ
Marilyn J.
Grand Saline, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
They get things done in a matter of time
It a friendly place

SC
Sharon C.
Fruitvale, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Professional, patient, knowledgeable, helpful, timely
Even though I arrived early for my appointment, work was begun prior to my scheduled visit. I was provided with an update and documentation as to their findings while waiting. The staff was courteous and professional. Even though I did not buy my Hyundai from this dealership, it is the only place I take my car for service.

RG
Rosendo G.
Greenville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Service was fast
Went to get my car serviced and Dustin couldn’t done a better job in assisting me. Service was fast and easy.

RE
Rebecca E.
Greenville, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Oil change service- Good experience
I booked oil change service online with same day appointment for a Saturday. Appointment was on time, waited in clean customer service lobby and returned my car washed & vacuumed interior. It took less than 40-minutes and appreciated the good customer service.

GT
Gerald T.
Emory, TX
2016 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/02/2019 Category: Service
Windshield replacement
Too Many trips
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 01/04/2019

I spoke to Mr. Thomas about the service he received. Explained the company we outsource to for windshield repair had ordered the wrong windshield initially. The Service Director and General Manager were informed.

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

JW
Jamie W.
Caddo Mills, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
The people are the best.
Dustin always takes such good care of me every time.

NF
Nicole F.
Deport, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Customer service
Garrett was very knowledgeable & helpful. Great customer service!