Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

575 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Greenville, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Service
Dustin I’m service was wonderful he let me know what my car needed but didn’t push me like everywhere else does to get the done right then and there. He always sent me updates on how my car was doing. When my car was finally ready to me picked up he can and got me himself. Great place will come back for other services.

Verified Customer
Mineola, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Should communicate better
The whole process of getting my oil changed seemed to go well, but the communication of the amount of time required to get the job done was poor.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 03/30/2019

It is not our intention that our customers feel this way. We do appreciate your time and aim to give the best time estimates we can. We take all customer feedback very seriously and want to help however we can. Please reach out to our GM, Bryan Hall, at bhall@nissanofgreenville.com at your earliest convenience, with a good number to contact you on, so that we can help you any way we can.

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

LM
Leonard M.
Greenville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2019 Category: Service
leonard Massey
I have had 4 wash jobs and each time the car was dirter when they were thru with it than when they started. I had to ask them to reset the service reminder.

Verified Customer
Greenville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2019 Category: Service
its close to the house...
This place is ok if you really need something but I wish it was better... They offered me a cabin air filter which I declined....$47.00??? LOL!
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 03/16/2019

We are sorry to hear about your experience, it is not our intention that our customers feel this way.  We take all customer feedback very seriously and want to help however we can. Please reach out to our GM, Bryan Hall, at bhall@nissanofgreenville.com at your earliest convenience, with a good number to contact you on, so that we can help you any way we can. Follow up calls were made after the visit, but we have been unable to leave a message.

Tracey Fentum

Loyalty & Quality Control Manager
786-302-7650

HH
Horace H.
Commerce, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/07/2019 Category: Service
It is not due to the don't care attitude
I am very disappointed in their service and lack of service.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 03/08/2019

I spoke with the customer and they outlined their concerns to me again. We take customer feed back on our services seriously and customer safety in their vehicles is the highest priority for us. The Service Director and General Manager have been appraised of the situation and the customers concern. 

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

Verified Customer
Greenville, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019 Category: Service
Funny noises
My car is under warranty all of a sudden making a funny noise when I kill it. They say it's normal...bi don't kno how when it wasn't doing it when I got it.. Feels like they didn't want to look into it. 😠😠

Verified Customer
Greenville, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Experience in service center.
Customer value should be more consistant to continue even after the purchase of vehicle.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 01/19/2019

Attempts by phone have been made to reach out to the customer by both the Service Department staff and a Manager. The member of staff the customer had been dealing with had had to leave on a family emergency related to their son. The female staff member who stepped in to assist the customer instead was one of our Managers. Information about this survey has been forwarded to Senior Management. Further attempts will be made to reach out to the customer. The dealership has a non-discrimination policy in place adhered to be all employees.

Tracey Fentum

Loyalty & Quality Control Manager
786-302-7650

Verified Customer
Greenville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Engine Service
Timely and well taken care of.

JB
Janet B.
Lone Oak, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
you fixed it
Tracy makes this dealership GREAT. She call me immediately and explained the problem. Her prompt reaction to my concerns show me just how munch Hyundai Greenville cares that I am satisfied.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/25/2018 Category: Service
Disappointed
I trusted this dealership. I feel they cheated me by sending me a $20 off coupon. Then they increased the price by $20.
That is how I feel. Maybe others had a better experience.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 12/26/2018

On looking into this we found that the previous oil changes referred to were being discounted every time and without a discount voucher being applied so it looked on the ticket like a lower price for the oil change but it was actually the discounted price, which is why this time it looks as if the price had been put up and then the discount applied

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650 Cell


JW
Jackie W.
Greenville, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2018 Category: Service
Service takes too long
Need to work on turn around time for routine efforts
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 11/03/2018

Hi Jackie,

Thank you for your feedback. We take customer comments seriously and are always looking at where we can improve on aspects of our service to you as a valued customer. We are of course dissapointed that you feel you had less than a perfect experience with us this time. Our aim is for 100% customer satisfaction. Your comments have been brought to the attention of the Service Director. 
Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650


Verified Customer
Lone Oak, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
ok
Comments are required.

Verified Customer
Quinlan, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018 Category: Service
Double check everything and look elsewhere for hassle free service
During our most recent service we were overcharged on multiple items, the service was not performed correctly, and the staff was very condescending when asked about the problems. Unless you want to have invest a lot of your personal time getting simple service completed, you're better off taking your vehicle elsewhere.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 10/17/2018

The customer was contacted by our Service Director over this matter.


Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 10/17/2018

I let the customer know that a refund check has been cut and mailed. 

Tracey Fentum

Loyalty & Quality Control Manager
786-302-7650

GS
Gaylon S.
Commerce, TX
2015 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018 Category: Service
Parts are $$$$$$$$
High cost of simple repair
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 10/12/2018

Hi Gaylon, 
We are sorry that you had a less than satisfactory visit to our Service Department the other day. Our aim is for all our customers to be 100% happy with our service. I have called and left a voice message for you. Please contact me on 786-302-7650 so I can discuss your experience further with you. 
Thank You
Tracey Fentum
Loylaty & Quality Control Manager 

Tracey Fentum
Loyalty & Quality Control Manager

TM
Tammy M.
Greenville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Service Review
Greenville Hyundai has some issues that had me wondering if I should deal with them anymore. However, they really wanted me to be a satisfied customer and they worked hard with me to resolve all of my concerns. If they keep putting the customers first like this, I’ll definitely buy from them again and recommend them to a friend.

It is not that a business has an issue that I care about....it’s what do to make things right that matters.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2018 Category: Service
Poor Service and communication
I don't like being someone who is never happy with my experience at a specific business, but, I have never had a service experience that I was completely happy with. Then I find out I badly need new tires and an alignment that no one ever mentioned to me....even though they showed that they did tell me and I rejected it.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 10/04/2018

Hi Tammy, thank you for getting back to me. I am glad the service guys were able to get things sorted out for you and thank you for offering to rescore your initial survey response for us. We appreciate it and you as a valued customer. Tracey 

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

Verified Customer
Commerce, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2018 Category: Service
Service was just “ok”
Service was just ok. But I was overcharged.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 09/10/2018

I spoke to the customer, who brought the vehicle in. Confirmed that the customer was told they would be reimbursed the overcharge, I will follow up for her . Talked  about the battery reading. New battery in March. Will follow up with the Service Technician. 

Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650

BM
Billie M.
Point, TX
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2018 Category: Service
Bad
Bad
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 07/19/2018

We apologize so much for your visit, someone will be reaching out to you shortly.

Brittney Weber
Service Director
903-455-4949

RB
Roy B.
Larue, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
5 weeks with nothing done
After having my car for 5 weeks and nothing done but some of the things they broke while they had it. Not a happy customer at all
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 07/05/2018

We thank you for taking time to fill out our survey, we take the information provided to better our department. Someone will be reaching out to you shortly.

Brittney Weber
Service Director
903-455-4949

PL
Pam L.
Celeste, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/13/2018 Category: Service
Lousy customer service
Unacceptable
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 05/14/2018

We apoligize for any inconvience we have caused. We will reach out to you shortly.

Brittney Weber
Assistant Service Manager 
903-455-4949

Verified Customer
Wills Point, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2018 Category: Service
Hopefully better next time
We were promptly contacted by the service manager Brittney. She was very helpful and concerned about our visit. We were very concerned since we always leave a 5 star review. I think that this may have been an isolated incident.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2018 Category: Service
Not a happy place for service
I have always given this location positive reviews. Not this time. The people were not smiling, welcoming or professional. No one greeted us or seemed happy to have our buisiness.
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 04/24/2018

I'm terribly sorry for this visit! We will be contacting you shortly!!!

Brittney Weber
Assistant Service Manager 
903-455-4949
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 04/25/2018

Thank you so much for taking time to speak with me and to rescore. We will make sure this will not happen again. Thank you again for your time speaking with me yesterday.

Brittney Weber
Assistant Service Manager 
903-455-4949
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 05/08/2018

Thank you for taking time out of your day to fill out our survey. We appreciate you and your business. We look forward to being your home for all of your servicing needs.





Brittney Weber
 Service Manager 
903-455-4949


LA
Leroy A.
Quinlan, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Service is great
Service department was great But as far as the dealership I wouldn't recommend them to nobody the salesman lie tell you one thing and do another in the make ready does a crappy job
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 04/24/2018

We greatly appreicate all of your kind words regarding our service department. If you'd like I can have a member of our sales team contact you to clear up any misunderstandings.

Brittney Weber
Assistant Service Manager 
903-455-4949