Franklin Auto Repair & Smog

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

119 Reviews

99% Would Recommend
Latest Review over 2 years ago

Reviews


TM
Terrance M.
Citrus Heights, CA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2016 Category: Service
Terrance said his vehicle did not pass the smog test and the business was expensive. For the reasons stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GN
Guy N.
Sacramento, CA
Mitsubishi Mirage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/22/2016 Category: Service
Guy said the business was slow. They told him it would take 1 hour, but it took over 2 hours, because there were problems with his smog test. He is planning to go back soon for more repairs.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
California
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016 Category: Service
James said they did a good job and his friend recommended them to him.
This review was collected via phone interview by Customer Research Inc.

AA
Angelica A.
Sacramento, CA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2016 Category: Service
Angelica said this business could have been better. She would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

LC
Levell C.
Elk Grove, CA
Chrysler Town
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016 Category: Service
Levell said the business provided good service and he plans to go back.
This review was collected via phone interview by Customer Research Inc.

LJ
LAURA J.
Sacramento, CA
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2016
Great Neighborhood Service
it is a great neighborhood service with good service and reasonable prices

JV
John V.
Sacramento, CA
Chrysler 300M
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Service
John said the service is good.
This review was collected via phone interview by Customer Research Inc.

RD
Raymard D.
California
Oldsmobile Delta 88
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Service
Raymard said he was very happy and pleased with the business.
This review was collected via phone interview by Customer Research Inc.

AM
Alvaro M.
Marysville, CA
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2016 Category: Service
Alvaro said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JM
JIM M.
Elk Grove, CA
Pontiac Firebird
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2016
Very fast and reliable
Very good

TS
Tami S.
Sacramento, CA
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2015 Category: Service
Spoke with Jason. He said he is happy with the services provided by this business. He feels like he was in and out fast and was not overcharged.
This review was collected via phone interview by Customer Research Inc.

AK
Allen K.
Sacramento, CA
Pontiac Firebird
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015 Category: Service
Allen said after the work was done, there was a leak in the exhaust system. He decided not to come back because it was a big hassle.
This review was collected via phone interview by Customer Research Inc.

CG
CALVIN G.
Sacramento, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
THE PRICE'S AND THE EFFECTIVE TIMING TO THE COMPLETENESS OF THE WORK.
THE EMPLOYEE'S HERE ALWAY'S GET TO THE CORE OF THE PROBLEM AND FIX IT TO THE CORE OF THE REPAIR AND OR REPLACEMENT.

TG
TROY or ROSIE G.
Sacramento, CA
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2016
Great Job
I have been taking my car to Franklin Auto for quite sometime now. I had a 1992 Chevrolet Cavalier that I first begin to take there and they took very good care of my car as well as myself. Mr. Cheng always make sure everything is taken care of and care fixed right the first time. He gives a time when it should be done and he never fails to call you. I have never had to take my car back a second time. I will be a forever customer with Franklin Auto thanks for a great shop and great employees that take care of its customers. Keep up the great work that is done there.

DM
David M.
Sacramento, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016 Category: Service
David said the business is good.
This review was collected via phone interview by Customer Research Inc.

RC
ROGER OR KEVIN C.
Sacramento, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016
Best Service
Nice and honest person, quick and promptly service.

JL
Jack L.
Sacramento, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2016 Category: Service
Jack said this business had good customer service.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Sacramento, CA
BMW 750Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2016 Category: Service
Al said this business was fast.
This review was collected via phone interview by Customer Research Inc.

EM
Everett M.
California
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Everett said he really likes this business. He stated he went there to run some test and they did not charge him for it. He also mentioned he went back to get his vehicle smogged.
This review was collected via phone interview by Customer Research Inc.

CR
CLEMAL or CHERISSE R.
Sacramento, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016
The best
Always friendly and knowledgeable...

Displaying Review 1 - 20 of 119 in total