Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

511 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


MM
Michael M.
Delray Beach, FL
Honda Accord Coupe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018 Category: Service
Michael said he was quoted $25 for repairs and when he picked up his vehicle, they charged him $37.44. He said they added 5.00 for business supplies and 5.00 for hazmat. He also said he was going to tell everyone where he worked what a scam this business was.
This review was collected via phone interview by Customer Research Inc.

KL
Kyle L.
Boca Raton, FL
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/10/2018 Category: Service
Kyle said he turned in his vehicle with 1 problem and then he got it back with another problem, it was a power steering issue and they did a terrible job.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 07/12/2018

Kyle I understand your frustration but unfortunately sometimes one problem can have multiple effects on a vehicle. 


FG
Fred G.
Boca Raton, FL
Volvo V40
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2018 Category: Service
Fred said the facility did a good job, but he did not appreciate the disposal rags fee they charged.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 06/19/2018

Fred I am very glad to hear we did a good job fixing your Volvo.
Shop fees are standard on all auto repair invoices. 


GS
G S.
Delray Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2018
Crooks, scam artists, & most of all liars
After finishing front brake job. My painted red Brembo calliper cover was missing (probably broken by tech.) They claim that there was no cover and I was mistaken that it was the old calliper that was painted red. LOL. Is this guy for real. Don't know how they have stayed in business so long with a owner who either doesn't know his ass from his elbow or is just an out and out liar. Probably that approach works on the elderly ladies they can easily scam but not on someone who painted 4 calliper covers red and installed 4 red calliper covers my self. Now the fat guy talking from his easy chair in the adjoining office didnt have a clue that Brittany, the receptionist, had told me while the job was being done that the tech was going to just put the existing cover on the new calliper. Never happened and it was obvious that the fat guy was not going to take responsibility for the missing cover. The 4 covers cost me $199. He will not cover the cost of $50 for one cover and I can only find sets of 4. This guy is a cheap "mother", liar, scammer. DO NOT take the chance with this company and let AAA know of his practices as he also owns Interstate Towing which is 2 doors down which AAA sends out for towing jobs. I will email this review to each and every email I receive whether I know who is sending me email or not until this guy replaces my Brembo caliper cover.
Joe M. from Boca's Best Auto Repair responded on 02/21/2018

Glenn Sable, your caliper was painted. I know this is not what you want to hear but it is the truth. I even called the supplier we bought the caliper from to look at the core. He confirmed that it was painted. He even said if there was a cover on it they would have called us and sent it back to us. I spoke to Brittany she said you asked her if the tech would put the cover on she said yes. Because if there was a cover thats what we usually do. however I do apologize for the tech not communicating to her that there was no cover, that would of avoided all this confusion.

On another note we treat all our customers like family we are fair and honest with everyone. I think anyone who knows us and reads your comments will  figure out what kind of person you are.


NF
Neia F.
Pompano Beach, FL
Nissan Murano
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2017 Category: Service
Neia said that the person who towed her vehicle to this business told them there was a problem with the alternator. They charged her almost $700for an alternator without checking anything else to make sure that was the problem. The oil light is now on.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 10/20/2017

Neia your car was towed us because it died while driving and the battery light came on. Our tech tested your charging system and found your alternator not charging. All Alternator jobs are different, We have done some for a couple hundred dollars and we have done some that are well over 1,0000. Because yours was on the higher end we advised you that we would recharge your battery and then retest it. Maybe we could save you some money and we did. Battery tested good after a 3 hr charge. 

We always look over the cars before they leave, check all the fluid, air in tires etc. the basics. We don't like to go looking for problems (fishing) on our customers cars unless the ask us to check everything over. I know my mother and grandmother hated going to a shop with one issue or sometimes for just simple maintenance and the shop would tell her she needs all this work done and most of it was not required or related to what she was there for. Now with that being said if we see or hear something that doesn't look or sound right we will call you and tell you we need to a closer look at it. 

If your oil light came on after you left please feel free to bring it back, we will look at it for you. 


ZC
Zachary C.
Boca Raton, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2017
They scammed my mother
This place scammed my elderly mother. My mother contacted AAA to tow a car to a shop for repair. When the tow company arrived (interstate towing) they driver pressured her to take it to a different auto shop, Boca's Best Auto. Later I figured out that both companies, interstate towing and Boca's best auto are owned by the same guy. She asked them to diagnose the car and tell her what it'll take to get it running. They diagnosed it and she paid almost $2,000. Now here we are two months later and the car still doesn't work. We gave them the benefit of the doubt, brought it back almost 10 times to try to fix it but they can't so now they say "too bad" and my mother is out all that money. They refused to refund her even though the car still doesn't work. What a shame that they can take advantage of a senior citizen like that. If they weren't confident they could fix the car, they shouldn't have taken her money. If you want to get taken advantage of then this is the place to go.
Joe M. from Boca's Best Auto Repair responded on 07/17/2017

Zach we have thousands of customers that will disagree with you. But Lets get the facts straight, before you try to bash us online for something we have no control over and told you and your mother that from the beginning.

Fact #1 the car is a 1997 VW Jetta that sat for almost a year, you had oil mixing with your coolant, we could plainly see the trans cooler and engine cooler rusted and knew they were causing the issue. after we replaced the coolers we had a hard time starting the car. That when we starting checking for spark, crank signal etc. We came across a "nest of some sort" we told you at some point you had a rat or possum living under the cowl. This was not visible. We remove the cowl to test the power/signal to and from the computer, that's when we saw the straw, twigs, fur and droppings. Then when we saw wires damaged/eaten. Again I called Barbara and told her that we had a mess on our hands. she asked if it could be fixed and I told her, we could repair the wires that we could see but didn't know how far the damage went or how many more wires were damaged/eaten. Then I proceeded to tell her this could be an on going issue.

We repaired the damaged wires and the car started. We test drove the car and everything seemed ok. Since then the car came back 4 times not 10, and all 4 times I fixed more wires for you/her at no charge, The last two times I spoke to her I advised her to trade/sell the car because it is going to continue to be a problem. I told you the car needs a fuse box but I know your mother doesn't want to spend any more money on it. That why I have been fixing at no cost to her...that does not sound like taking advantage of the elderly as you put it?


AG
ANTHONY G.
Boca Raton, FL
Lexus RX 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2017
The my problem was incorrectly diagnoised and was restructed at my expense, a very poor experience
The rating is a 0 I can not accept this kind of trament
Joe M. from Boca's Best Auto Repair responded on 06/02/2017

Tony your driver side rear window was stuck down we told you that it was either the regulator or the window motor. you declined the repair (i don't really want to put any money into the car) was your exact words. "Just get the window up as cheap as possible" So we just put the window up. I told you personally to put something over the window button so no one uses it and accidently puts it down again. You told me "only the dog goes back there". i said OK....The next day you came back and said "i did something stupid and hit the button" and you want to fix it now i said OK the regulators are the most common issue, I will order one from the dealer. We took your door apart a second time but this time instead of just getting the window up we removed the motor and regulator and found out it was the motor not the regulator that had failed. I called you gave you to options to replace the motor or now that we have it out we can put it back in but keep it unplugged so that no one could hit it by accident again. You choose to just keep it unplugged which i agreed with you (motor is $400+ dollars). we put it all back together for you. I am not sure why you think we miss diagnoised anything and i am even more shocked that you would think that we would redo the work when you hit the button.  


WN
WESLEY N.
Boca Raton, FL
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2017
Biggest Racket in Boca
I gave them one star because the website wouldn't allow me to give 0 star. Boca's "best" had my car for 3 weeks, took it apart, couldn't find what was wrong, charged me $97 for "diagnostics" (even though they couldn't figure out the problem) and returned the car in pieces. Turns out the mystery problem was simply a faulty ingnition switch. Use them at your own risk. For me, never again.

PG
PARITA G.
Lake Worth, FL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016
Not happy
Fixed my car , I spend $500 changing radiator, thermostat and Nxt day my car started shaking, I called them , the technician didn't wanted to speak , told her what's happening and what could b the reason but didn't said anything just told to bring the car again.
I was expecting some sort of guess and how can this happened again jst next day morning . They should have checked my car properly
Joe M. from Boca's Best Auto Repair responded on 08/12/2016

Partia, I am sorry to hear your car started shaking the next day. We had no issues when we test drove it. There are so many things it could be. Is the shake in the engine or in suspension while your driving? That's why we asked you to bring it in to us. If its related to work we did, we will surely warranty it. We worked on the cooling system so I dont belive it is related but maybe a wire or something came loose.  


JP
JOSEPH P.
Boca Raton, FL
Chrysler Concorde
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/17/2016
Nice waiting room
Got the car in worse condition they repaired what they had to but they destroyed other place which were ok, the car is shaking as if water is boiling it arrived to the garage without those new problem. They have to fix what they destroyed, cause this was done there!!!!!!!

SM
STANLEY M.
Delray Beach, FL
Lincoln Town Car
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2016
air suspension system
system failed within 3 days of repair
Joe M. from Boca's Best Auto Repair responded on 04/06/2016

Stanley, when you brought your car to me with the suspension issue, I advised you that in all our years of experience, the best thing to do was to convert the system from air to conventional springs. I also told you even though it is more expensive to do, in the long run, it would save you money by eliminating other potential air suspension issues such as compressor, air lines, valves ect. the bags would be new but everything else is still 19 years old and still at risk to fail. I would more then happy to see what is failing in the system, please feel free to bring us your car at your earliest convenience. I will help you out any way that I can

Joe


RS
RAY S.
Fort Lauderdale, FL
Chevrolet Cavalier
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
Disappointed
I was disappointed that after radiator hose was replaced that no attempt to find the reason the engine was running so poorly afterward was attempted. You had been so thorough in the past, but this time you just told me it was running poorly and that was it. So I took it elsewhere for repair to the engine...I also asked for estimate to repair a/c, and that was also not addressed.
Joe M. from Boca's Best Auto Repair responded on 04/09/2018

Ray, I would like to apologize for the confusion/Miscommunication. We always strive for total satisfaction and as a returning customer driving all the way up to us from Fort Lauderdale you know we always take care of our customers. I spoke to both the girls upfront and the techs in the back and bottom line is we dropped the ball. The tech were under the impression that you only wanted the coolant issue addressed and failed to inform the girls that you needed additional work done. If you need anything in the future please free to call me.


MG
MARC G.
Boca Raton, FL
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
Poor customer service
Nasty attitude never go there again

Verified Customer
Voorhees, NJ
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2018
I was a confused customer
My car was towed to Boca's Best Auto Repair, due to having a flat tire. I was very furious and confused when the guy who brought my car to the place and left me at the place, where I felt confused. Also, he left my car unlocked (key was inside the store) and it was parked outside the store, which was locked. Since it was after closing time, the employees working at the please told me that it could not be fixed and I had to wait until the morning. The good part was once the store was opened the next morning, they called me and took care of the situation and was ready ASAP. Luckily when I came to get my car, there was nothing stolen and now it is in good condition.

Overall, I would recommend the Boca's Best Auto Repair to anyone. However I would recommend that all of the employees should be aware of every situation and explain to the customers. Just incase in the future if there is any confused customers (like I was) wanting to know what's going on, the employee is able to help out and provide information.

AI
Atm I.
Pompano Beach, FL
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2017 Category: Service
Atm said the service could have been better. The repairs were not what he expected.
This review was collected via phone interview by Customer Research Inc.

DK
DAWN K.
Boynton Beach, FL
Subaru Forester
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016
Seemed honest
I feel they were honest and worked with me

PG
Parita G.
Lake Worth, FL
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2016
fast service
was initially disappointed with the work ,but at the end it was taken care of nicely.

DS
DAVID S.
Delray Beach, FL
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/31/2015
Part took a long time to arrive. I had to contact the shop to determine status of repair.
Given the cost of the part, I question how much I saved versus the dealer.
Joe M. from Boca's Best Auto Repair responded on 12/31/2015

David I apologize for the delay in shipping on your part. As you know your part came from the dealer. Dealers do not keep parts for older cars in house they keep them in a Ford regional warehouse (Orlando). This time of the year shipping tends to take a little longer. I order your part  Monday Afternoon and it arrived to us at 3:45 Wednesday afternoon and you picked your car up at 5:00 that same day. I enformed your part had to be ordered. When you called me on Wednesday to check your status, I told your timing was good,  that I had just signed for it and we would get it done that day. I think our techs did a good job getting it done that day. As far as cost saving you would need to conctact the dealer. I know they charge 499.63 and we charged you $449.67...But my est would be over $140.00. $50.00 on the part alone and we do not charge diag time which is usually 90.00 at a dealership plus our labor rates are less.


TB
TOM B.
Boca Raton, FL
Lincoln Town Car
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2015
Received the car dirty inside and out with grease.
We were happy with the service and the promptness of getting our car done, and we even complimented you on how clean everything was in the shop, the floors where the mechanics work and the inside waiting area, the bathroom was spotless, but when we got the car home, there was grease everywhere!!! All over the door, the window on the drivers side, the entire front windshield streaked grease when we put the windshield wipers on, the steering wheel was covered with grease, the gear shift base and gear shift had grease/dirt on it, It was horrible! We took the car to go out and saw all the grease on everything and had to get cleaners and clean the windows, door, inside steering wheel with grease remover. I am telling you this so you make sure your guys check all this out before they finish and return the people's car.
Joe M. from Boca's Best Auto Repair responded on 12/01/2015

Tom, Thank you for bringing this to my attention. I am very sorry to hear about this. We take a lot of pride in keeping everything clean our shop, waiting area and especially the customers car. I am not sure what happened or who dropped the ball here. I shared your review with our techs, to help ensure this doesn't happen again. Please feel free to bring the car in for a free detail. Call me or Rianne at your convenience to make the appointment.  


AJ
Ashla J.
Boynton Beach, FL
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Ashla said the business forgot to complete a service.
This review was collected via phone interview by Customer Research Inc.

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