Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

508 Reviews

97% Would Recommend
Latest Review 9 days ago

Reviews


MM
Michael M.
Delray Beach, FL
Honda Accord Coupe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018 Category: Service
Michael said he was quoted $25 for repairs and when he picked up his vehicle, they charged him $37.44. He said they added 5.00 for business supplies and 5.00 for hazmat. He also said he was going to tell everyone where he worked what a scam this business was.
This review was collected via phone interview by Customer Research Inc.

KL
Kyle L.
Boca Raton, FL
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/10/2018 Category: Service
Kyle said he turned in his vehicle with 1 problem and then he got it back with another problem, it was a power steering issue and they did a terrible job.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 07/12/2018

Kyle I understand your frustration but unfortunately sometimes one problem can have multiple effects on a vehicle. 


GS
G S.
Delray Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2018
Crooks, scam artists, & most of all liars
After finishing front brake job. My painted red Brembo calliper cover was missing (probably broken by tech.) They claim that there was no cover and I was mistaken that it was the old calliper that was painted red. LOL. Is this guy for real. Don't know how they have stayed in business so long with a owner who either doesn't know his ass from his elbow or is just an out and out liar. Probably that approach works on the elderly ladies they can easily scam but not on someone who painted 4 calliper covers red and installed 4 red calliper covers my self. Now the fat guy talking from his easy chair in the adjoining office didnt have a clue that Brittany, the receptionist, had told me while the job was being done that the tech was going to just put the existing cover on the new calliper. Never happened and it was obvious that the fat guy was not going to take responsibility for the missing cover. The 4 covers cost me $199. He will not cover the cost of $50 for one cover and I can only find sets of 4. This guy is a cheap "mother", liar, scammer. DO NOT take the chance with this company and let AAA know of his practices as he also owns Interstate Towing which is 2 doors down which AAA sends out for towing jobs. I will email this review to each and every email I receive whether I know who is sending me email or not until this guy replaces my Brembo caliper cover.
Joe M. from Boca's Best Auto Repair responded on 02/21/2018

Glenn Sable, your caliper was painted. I know this is not what you want to hear but it is the truth. I even called the supplier we bought the caliper from to look at the core. He confirmed that it was painted. He even said if there was a cover on it they would have called us and sent it back to us. I spoke to Brittany she said you asked her if the tech would put the cover on she said yes. Because if there was a cover thats what we usually do. however I do apologize for the tech not communicating to her that there was no cover, that would of avoided all this confusion.

On another note we treat all our customers like family we are fair and honest with everyone. I think anyone who knows us and reads your comments will  figure out what kind of person you are.


NF
Neia F.
Pompano Beach, FL
Nissan Murano
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2017 Category: Service
Neia said that the person who towed her vehicle to this business told them there was a problem with the alternator. They charged her almost $700for an alternator without checking anything else to make sure that was the problem. The oil light is now on.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 10/20/2017

Neia your car was towed us because it died while driving and the battery light came on. Our tech tested your charging system and found your alternator not charging. All Alternator jobs are different, We have done some for a couple hundred dollars and we have done some that are well over 1,0000. Because yours was on the higher end we advised you that we would recharge your battery and then retest it. Maybe we could save you some money and we did. Battery tested good after a 3 hr charge. 

We always look over the cars before they leave, check all the fluid, air in tires etc. the basics. We don't like to go looking for problems (fishing) on our customers cars unless the ask us to check everything over. I know my mother and grandmother hated going to a shop with one issue or sometimes for just simple maintenance and the shop would tell her she needs all this work done and most of it was not required or related to what she was there for. Now with that being said if we see or hear something that doesn't look or sound right we will call you and tell you we need to a closer look at it. 

If your oil light came on after you left please feel free to bring it back, we will look at it for you. 


ZC
Zachary C.
Boca Raton, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2017
They scammed my mother
This place scammed my elderly mother. My mother contacted AAA to tow a car to a shop for repair. When the tow company arrived (interstate towing) they driver pressured her to take it to a different auto shop, Boca's Best Auto. Later I figured out that both companies, interstate towing and Boca's best auto are owned by the same guy. She asked them to diagnose the car and tell her what it'll take to get it running. They diagnosed it and she paid almost $2,000. Now here we are two months later and the car still doesn't work. We gave them the benefit of the doubt, brought it back almost 10 times to try to fix it but they can't so now they say "too bad" and my mother is out all that money. They refused to refund her even though the car still doesn't work. What a shame that they can take advantage of a senior citizen like that. If they weren't confident they could fix the car, they shouldn't have taken her money. If you want to get taken advantage of then this is the place to go.
Joe M. from Boca's Best Auto Repair responded on 07/17/2017

Zach we have thousands of customers that will disagree with you. But Lets get the facts straight, before you try to bash us online for something we have no control over and told you and your mother that from the beginning.

Fact #1 the car is a 1997 VW Jetta that sat for almost a year, you had oil mixing with your coolant, we could plainly see the trans cooler and engine cooler rusted and knew they were causing the issue. after we replaced the coolers we had a hard time starting the car. That when we starting checking for spark, crank signal etc. We came across a "nest of some sort" we told you at some point you had a rat or possum living under the cowl. This was not visible. We remove the cowl to test the power/signal to and from the computer, that's when we saw the straw, twigs, fur and droppings. Then when we saw wires damaged/eaten. Again I called Barbara and told her that we had a mess on our hands. she asked if it could be fixed and I told her, we could repair the wires that we could see but didn't know how far the damage went or how many more wires were damaged/eaten. Then I proceeded to tell her this could be an on going issue.

We repaired the damaged wires and the car started. We test drove the car and everything seemed ok. Since then the car came back 4 times not 10, and all 4 times I fixed more wires for you/her at no charge, The last two times I spoke to her I advised her to trade/sell the car because it is going to continue to be a problem. I told you the car needs a fuse box but I know your mother doesn't want to spend any more money on it. That why I have been fixing at no cost to her...that does not sound like taking advantage of the elderly as you put it?


PS
PAUL S.
Boca Raton, FL
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2017
Always ready to service my van
Work was completed I am very satisfied, thank you

MG
MARC G.
Boca Raton, FL
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
Poor customer service
Nasty attitude never go there again

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ANTHONY G.
Boca Raton, FL
Lexus RX 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2017
The my problem was incorrectly diagnoised and was restructed at my expense, a very poor experience
The rating is a 0 I can not accept this kind of trament
Joe M. from Boca's Best Auto Repair responded on 06/02/2017

Tony your driver side rear window was stuck down we told you that it was either the regulator or the window motor. you declined the repair (i don't really want to put any money into the car) was your exact words. "Just get the window up as cheap as possible" So we just put the window up. I told you personally to put something over the window button so no one uses it and accidently puts it down again. You told me "only the dog goes back there". i said OK....The next day you came back and said "i did something stupid and hit the button" and you want to fix it now i said OK the regulators are the most common issue, I will order one from the dealer. We took your door apart a second time but this time instead of just getting the window up we removed the motor and regulator and found out it was the motor not the regulator that had failed. I called you gave you to options to replace the motor or now that we have it out we can put it back in but keep it unplugged so that no one could hit it by accident again. You choose to just keep it unplugged which i agreed with you (motor is $400+ dollars). we put it all back together for you. I am not sure why you think we miss diagnoised anything and i am even more shocked that you would think that we would redo the work when you hit the button.  


WN
WESLEY N.
Boca Raton, FL
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2017
Biggest Racket in Boca
I gave them one star because the website wouldn't allow me to give 0 star. Boca's "best" had my car for 3 weeks, took it apart, couldn't find what was wrong, charged me $97 for "diagnostics" (even though they couldn't figure out the problem) and returned the car in pieces. Turns out the mystery problem was simply a faulty ingnition switch. Use them at your own risk. For me, never again.

IS
IAN S.
Boca Raton, FL
Mazda 3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2017
Truthful!
AAA in towing my vehicle with a dead battery, originally stated it was definately the altenator, a very costly item. "Boca's Best" said no, no, it needs a new battery, a much less costly item. All I can say is it is a breath of fresh air when honesty rules. The people servicing were very warm, and friendly, and gave me great confidence in using them in the future. Well done .

WM
WILLIAM M.
Boca Raton, FL
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2016
It is convientent, efficient and friendly
Having been there only once, it was a reasonable encounter. We'll see how the next one goes.

PG
PARITA G.
Lake Worth, FL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016
Not happy
Fixed my car , I spend $500 changing radiator, thermostat and Nxt day my car started shaking, I called them , the technician didn't wanted to speak , told her what's happening and what could b the reason but didn't said anything just told to bring the car again.
I was expecting some sort of guess and how can this happened again jst next day morning . They should have checked my car properly
Joe M. from Boca's Best Auto Repair responded on 08/12/2016

Partia, I am sorry to hear your car started shaking the next day. We had no issues when we test drove it. There are so many things it could be. Is the shake in the engine or in suspension while your driving? That's why we asked you to bring it in to us. If its related to work we did, we will surely warranty it. We worked on the cooling system so I dont belive it is related but maybe a wire or something came loose.  


SM
STANLEY M.
Delray Beach, FL
Lincoln Town Car
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2016
air suspension system
system failed within 3 days of repair
Joe M. from Boca's Best Auto Repair responded on 04/06/2016

Stanley, when you brought your car to me with the suspension issue, I advised you that in all our years of experience, the best thing to do was to convert the system from air to conventional springs. I also told you even though it is more expensive to do, in the long run, it would save you money by eliminating other potential air suspension issues such as compressor, air lines, valves ect. the bags would be new but everything else is still 19 years old and still at risk to fail. I would more then happy to see what is failing in the system, please feel free to bring us your car at your earliest convenience. I will help you out any way that I can

Joe


AJ
Ashla J.
Boynton Beach, FL
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Ashla said the business forgot to complete a service.
This review was collected via phone interview by Customer Research Inc.

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RUDITE K.
Fedhaven, FL
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
honest service
Your honest knowledge about what else was wrong showed us you honesty. Some sleaze mechanic woild have charged us 200.00 dollars more for just conecting that loose wire. My husband feels so much better now that if in future more problems you will be there to help. Thanks again for your honesty and exellent job.
Joe M. from Boca's Best Auto Repair responded on 10/08/2018

Thank you very much and we appreciate you bringing us your vehicle for service and repair. 


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RUTH S.
Delray Beach, FL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Friendly. Great service
They say third times a charm! Our first and second time was also a very pleasant. We will be back. Thank you Joey !!!!
Joe M. from Boca's Best Auto Repair responded on 10/08/2018

Ruth thank you very much for youre trust in us as a repair facility. 


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SUSAN S.
Delray Beach, FL
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Confidence in workmanship, courteous service.
Boca’s Best Auto Repair deserves their excellent reputation.
Joe M. from Boca's Best Auto Repair responded on 10/08/2018

Susan Thank you for the kind words and allowing us to be your one stop shop


RM
Ruth M.
Boca Raton, FL
Lexus ES 300 Luxury Sport Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Ruth said she was going to have the work done at a different facility until a representative of this business came through and suggested this place. She was quite impressed that they followed through. The technicians left something with the vehicle that she will come by and return. She is happy that the technicians at this business are abler to help.
This review was collected via phone interview by Customer Research Inc.
Joe M. from Boca's Best Auto Repair responded on 10/08/2018

Ruth, Thank you very much and we look forward to taking care of youre next service.


JJ
JEFFREY J.
Boca Raton, FL
Lincoln Mark LT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
promt courteous service in and out
you folks had my truck serviced in record time . iwill be brining my t-bird in soon.
Joe M. from Boca's Best Auto Repair responded on 09/20/2018

Jeffrey Thank you very much and we look forward to any service you need taken care of moving forward


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Stanley P.
Boca Raton, FL
Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Stanley said they were friendly , kept him informed and did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.