Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

633 Reviews

99% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


GM
Gary M.
Rockledge, FL
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2018 Category: Service
Gary said he appreciated his vehicle being serviced in a timely manner. He stated he was disappointed the oil change cost more than the coupon he had led him to believe. He wanted to use another coupon for a different service. The staff told him that he could not use two coupons during one visit. He also mentioned he was appalled that he had to pay three dollars to dispose of one gallon of oil. He said he will never return to this business.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/22/2018

First let me say thank you for your appreciation for our prompt servicing of your car. We are sorry that you misunderstood the coupons that you had brought with you. We do try to mark clearly on the oil coupons that there is a standard disposal fee and of course tax is applied. To address the issue of not being able to use multiple coupons, the extra coupon that you wanted to apply stated plainly that it could not be used with any other coupon. Once again, our apologies for misunderstanding and we wish you well with future services.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JOHN D.
Melbourne, FL
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Skilled Mechanics
2000 always does a good job at a reasonable cost. We have two autos and both have some age on them, one a 2000 model Plymouth minivan and a 2003 Buick. 2000 has done a good job to keep them running for us with no concerns.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/09/2018

All of our guys have their ASE ceritfications current, and we are well versed in both new and older cars. We want to make sure we keep all of our customers driving smoothly, every day. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MK
Michael K.
Florida
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Michael said he had to junk his vehicle, but was hoping for a little more from this facility. They put his vehicle up on the lift, but charged him for a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 02/12/2018

We are sorry that your trip to watch the launch was marred by hitting something on the highway that resulted in junking your car. We were also disappointed to not find a possible solution to your broken transmission case and lines after pushing your car into our shop and fully inspecting all options. It is standard to charge a minium labor fee for check out and we gladly applied the AAA discount on that for you. On the up side, at least we were able to offer a ride to get something to eat or snacks while you waited, a spare phone to use, a coloring book and you still got to see the launch. I also thank your lovely child for the flowers she picked for me.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JM
JOHN M.
Rockledge, FL
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Helpful, reliable, and honest.
Fixed my tire for a reasonable price. I did not have an appointment, but they took care of my problem ASAP...
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 11/15/2017

Having your tire repaired should be a simple thing and it was no trouble at all to fit you in. We are happy that you were so pleased. Thanks to you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CM
CAROL M.
Melbourne, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017
Everyone is very nice and the prices are reasonable. very close to home and they provide free transportation for their customers
They are very professional and find the problems quickly and repair in the same day.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/02/2017

We are honored to have earned your praise and will contiue to work hard for it, Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

ES
ERIC S.
Melbourne, FL
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016
BMW Service
They are always accommodating with appointments, and provide great timely service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/12/2016

Thank you so much for your kind review, we will always do our best to care for your cars.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RP
ROBERT P.
Melbourne, FL
Cadillac DeVille
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Rip Off Estimate Given
Brought in my 2002 Cadillac Deville which had a passenger rear window malfunction.
Mech. exaimed car and foreman gave me estimate of $600, roughly $400 for the part. When I stated that that number seemed excessive, he revised the estimate to $400, saying he could use an after market part. I brought car home and looked up window actuator and motor for my vehicle online. Part ran from $50 to $114. I ordered a Dorman part for $87, part included shipping and was delivered in 2 days. I installed myself in about 2 hours, saving over $300 from estimate or over $500 from first estimate. A mechanic would have installed it in about an hour. I did call two other shops and got prices if $275 and $259 for the removal and reinstalling a new part. I'm sure glad that I did not leave my vehicle at Auto 2000 (which is where I purchased it last year). I also removed the tag frame that advertised Auto 2000, I will not recommend them anymore.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/31/2016

Robert,

I'm sorry that you were unhappy with the price quote that you received from 2000 AUTO but I'm glad to hear that you were able to replace the failed part that we identified and get your window back operational.  You can always save a significant amount of money doing work yourself home repairs, appliance repairs,  cooking for yourself rather than going to a restaurant, or fixing your car it's always much more expensive to hire a proffessional. The reason we originally recommended the OEM regulator and motor is because we have found these parts to have a much longer life than the aftermarket parts.

You are correct, you can purchase parts online cheaper than we can purchase them from the local autoparts supplier but the autoparts supplier can usually get the parts to us in a couple of hours rather than waiting a couple of days.  Could you imagine what would happen if we had to order parts online and wait 2 days and if the part was wrong and we had to ship it back and wait 2 days and then then wait 2 more days for the replacement part to be shipped.  Yes online parts are less expensive but we can not properly serve our customers by using these parts and waiting on shipping.  We do on occasion have customers that purchase their own parts and we strickly provide the labor to install the part.  If you had requested, we would have installed your parts.  The down side of providing you own parts is that you are solely responsible for the quality of the part so if the part was defective or failed, there would be no warranty.

As far as your comparison to other shops is concerned, 2000 AUTO is cost competitive with any shop in the Viera and Suntree areas, much lower cost than dealers and we operate at lower margins than the industry standards.  Our goal at 2000 AUTO is not be the cheapest auto repair but to provide the best automotive service available in the county.  The way that we save our customers money is by providing acurate diagnosis, using quality parts so that repairs we make will last and not recommending unnecessary repairs.  To provide the best diagnosis, 2000 AUTO only uses the best technicians and the latest diagnostic tools.  All of our automotive technicians are A level techs with at least 30 years experience.

I think the 1 star rating that you gave us was unfair since this should be a rating of our overall performance and not just one aspect of our performance.  Was our diagnosis correct? It seems like it was since you said the part we told you needed replacement fixed the problem.  Did we perform the diagnosis in a reasonable period of time? Was are staff polite and courteous?  Was the repair required properly explained to you? Did we recommend any services that you did not need? Was our facility clean and well maintained?  I feel these items should all factor into your rating.  Since the only complaint you had is that you thought the cost estimate was too high, I don't think the one star was fair.  Should a premium brand hotel receive a one star rating because they are more expensive than a budget priced hotel?

Again, I'm glad you were able to get your car fixed at a cost that you were happy with.  I'm sorry that you were unhappy with our cost estimate.  Feel free to contact me by phone or email if you would like to discuss this further.

Kevin McCarthy
Owner
321-259-2000

KK
Kevin K.
Florida
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevin said the staff were extremely friendly and informed him of any discounts. The waiting room atmosphere was friendly and light.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/16/2018

Glad to here your stay with us was a good one! Thanks for the great review.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GW
GERALD W.
Rockledge, FL
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
The only place to go for automobile service.
As usual it was easy to schedule an appointment. Service was started on time and finished quickly. I have been their customer for many years with many different autos and have always been satisfied.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/14/2018

We have enjoyed a long relationship through all of the cars you have owned. We look forward to many more years of seeing you and caring for your autos with the same level of great service. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

BC
Belford C.
Melbourne, FL
Chrysler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Belford said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/15/2018

Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MT
Mona T.
Melbourne, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mona said that the business does fine work. The customer service and all the employees are very polite and nice.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/10/2018

We are here for anything you need, thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

EH
Edgar H.
Melbourne, FL
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Edgar said the price was the best.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/07/2018

Thank you, Mr. Edgar!!!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

Verified Customer
Melbourne, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Great place!
Great service
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/06/2018

You're a great customer! Thanks!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CG
Christine G.
Melbourne, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Christine said she has been going to this business for 10 years.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/07/2018

Great to see you again! Thanks.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JIM / FRAN D.
Rockledge, FL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
As Always...
As always -- My car was serviced exactly at the appointment time (have you considered sharing how you do this with doctors??), the price was reasonable and most importantly (and again, "as always") you didn't fix anything that wasn't broken!!! You're GREAT!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/01/2018

Thanks for the review and as always your sense of humor! I wish I could let doctors in on the "secret" but it's just good planning and knowledgable staff. Thanks once again!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

IT
Isaac T.
Florida
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Isaac said this business was timely, efficient, and he got a quick response from the manager Steve.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 08/02/2018

Thank you very much!!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

AS
ALEKSANDRA S.
Melbourne, FL
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
Excellent
You go above and beyond always! Thank you!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 07/21/2018

We love taking good care of you! You are a joy to have as a customer and Steve and I are always happy to help. Thanks so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

AM
Allen M.
Melbourne, FL
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Allen said the staff did a good job with the service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 07/20/2018

Always a pleasure Allen, thanks for coming in!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JAMES D.
Melbourne, FL
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Service service service always top notch
I have been using 2000 Auto since I moved here. The service has always been great and the prices very reasonable. If they tell me my car needs something I have no doubt about. No trying to pack the bill here with extras.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 07/13/2018

It's always a pleasure to see you and your family! You don't have to worry about un-needed repairs with us, there are enough stressful things in life, car repair should not have to be one of them. We thank you for the opportunity to serve you.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

TZ
Tony Z.
Melbourne, FL
Volkswagen Tiguan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Tony said the staff provided good service. The handwritten invoice lacked the appropriate level of detail to digest quickly which was a bit disappointing and unprofessional.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 07/13/2018

First, let me thank you for your time in reviewing our facility. I was a bit perplexed by your disappointment in our "hand written invoice" as we furnish all of our customers with an industry standardized, computer generated invoice at time of pick up. The invoice plainly states the cause and reapairs recommended or performed on your vehicle. Durning the investigation of this matter, our service advisor related that you had requested and were e mailed a copy of our original internal estimate worksheet. We are sorry that the worksheet may not have been as clear as you would have liked.  Please feel free to call on our service manager to clear up any confusion you may have about a recommended repair. The staff at 2000 Auto are trained and certified professionals that strive to help in any way we are able. Once again, thank you for your time.

Kary Spina
Office Manager/ Media Specialist
321-259-2000