Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

613 Reviews

99% Would Recommend
99% Business Response
Latest Review 5 days ago

Reviews


GM
Gary M.
Rockledge, FL
Chevrolet Aveo
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2018 Category: Service
Gary said he appreciated his vehicle being serviced in a timely manner. He stated he was disappointed the oil change cost more than the coupon he had led him to believe. He wanted to use another coupon for a different service. The staff told him that he could not use two coupons during one visit. He also mentioned he was appalled that he had to pay three dollars to dispose of one gallon of oil. He said he will never return to this business.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/22/2018

First let me say thank you for your appreciation for our prompt servicing of your car. We are sorry that you misunderstood the coupons that you had brought with you. We do try to mark clearly on the oil coupons that there is a standard disposal fee and of course tax is applied. To address the issue of not being able to use multiple coupons, the extra coupon that you wanted to apply stated plainly that it could not be used with any other coupon. Once again, our apologies for misunderstanding and we wish you well with future services.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JOHN D.
Melbourne, FL
Plymouth Voyager
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Skilled Mechanics
2000 always does a good job at a reasonable cost. We have two autos and both have some age on them, one a 2000 model Plymouth minivan and a 2003 Buick. 2000 has done a good job to keep them running for us with no concerns.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/09/2018

All of our guys have their ASE ceritfications current, and we are well versed in both new and older cars. We want to make sure we keep all of our customers driving smoothly, every day. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MK
Michael K.
Florida
Volvo V70
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Michael said he had to junk his vehicle, but was hoping for a little more from this facility. They put his vehicle up on the lift, but charged him for a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 02/12/2018

We are sorry that your trip to watch the launch was marred by hitting something on the highway that resulted in junking your car. We were also disappointed to not find a possible solution to your broken transmission case and lines after pushing your car into our shop and fully inspecting all options. It is standard to charge a minium labor fee for check out and we gladly applied the AAA discount on that for you. On the up side, at least we were able to offer a ride to get something to eat or snacks while you waited, a spare phone to use, a coloring book and you still got to see the launch. I also thank your lovely child for the flowers she picked for me.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JM
JOHN M.
Rockledge, FL
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Helpful, reliable, and honest.
Fixed my tire for a reasonable price. I did not have an appointment, but they took care of my problem ASAP...
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 11/15/2017

Having your tire repaired should be a simple thing and it was no trouble at all to fit you in. We are happy that you were so pleased. Thanks to you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CM
CAROL M.
Melbourne, FL
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017
Everyone is very nice and the prices are reasonable. very close to home and they provide free transportation for their customers
They are very professional and find the problems quickly and repair in the same day.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/02/2017

We are honored to have earned your praise and will contiue to work hard for it, Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

ES
ERIC S.
Melbourne, FL
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016
BMW Service
They are always accommodating with appointments, and provide great timely service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/12/2016

Thank you so much for your kind review, we will always do our best to care for your cars.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RP
ROBERT P.
Melbourne, FL
Cadillac DeVille
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Rip Off Estimate Given
Brought in my 2002 Cadillac Deville which had a passenger rear window malfunction.
Mech. exaimed car and foreman gave me estimate of $600, roughly $400 for the part. When I stated that that number seemed excessive, he revised the estimate to $400, saying he could use an after market part. I brought car home and looked up window actuator and motor for my vehicle online. Part ran from $50 to $114. I ordered a Dorman part for $87, part included shipping and was delivered in 2 days. I installed myself in about 2 hours, saving over $300 from estimate or over $500 from first estimate. A mechanic would have installed it in about an hour. I did call two other shops and got prices if $275 and $259 for the removal and reinstalling a new part. I'm sure glad that I did not leave my vehicle at Auto 2000 (which is where I purchased it last year). I also removed the tag frame that advertised Auto 2000, I will not recommend them anymore.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/31/2016

Robert,

I'm sorry that you were unhappy with the price quote that you received from 2000 AUTO but I'm glad to hear that you were able to replace the failed part that we identified and get your window back operational.  You can always save a significant amount of money doing work yourself home repairs, appliance repairs,  cooking for yourself rather than going to a restaurant, or fixing your car it's always much more expensive to hire a proffessional. The reason we originally recommended the OEM regulator and motor is because we have found these parts to have a much longer life than the aftermarket parts.

You are correct, you can purchase parts online cheaper than we can purchase them from the local autoparts supplier but the autoparts supplier can usually get the parts to us in a couple of hours rather than waiting a couple of days.  Could you imagine what would happen if we had to order parts online and wait 2 days and if the part was wrong and we had to ship it back and wait 2 days and then then wait 2 more days for the replacement part to be shipped.  Yes online parts are less expensive but we can not properly serve our customers by using these parts and waiting on shipping.  We do on occasion have customers that purchase their own parts and we strickly provide the labor to install the part.  If you had requested, we would have installed your parts.  The down side of providing you own parts is that you are solely responsible for the quality of the part so if the part was defective or failed, there would be no warranty.

As far as your comparison to other shops is concerned, 2000 AUTO is cost competitive with any shop in the Viera and Suntree areas, much lower cost than dealers and we operate at lower margins than the industry standards.  Our goal at 2000 AUTO is not be the cheapest auto repair but to provide the best automotive service available in the county.  The way that we save our customers money is by providing acurate diagnosis, using quality parts so that repairs we make will last and not recommending unnecessary repairs.  To provide the best diagnosis, 2000 AUTO only uses the best technicians and the latest diagnostic tools.  All of our automotive technicians are A level techs with at least 30 years experience.

I think the 1 star rating that you gave us was unfair since this should be a rating of our overall performance and not just one aspect of our performance.  Was our diagnosis correct? It seems like it was since you said the part we told you needed replacement fixed the problem.  Did we perform the diagnosis in a reasonable period of time? Was are staff polite and courteous?  Was the repair required properly explained to you? Did we recommend any services that you did not need? Was our facility clean and well maintained?  I feel these items should all factor into your rating.  Since the only complaint you had is that you thought the cost estimate was too high, I don't think the one star was fair.  Should a premium brand hotel receive a one star rating because they are more expensive than a budget priced hotel?

Again, I'm glad you were able to get your car fixed at a cost that you were happy with.  I'm sorry that you were unhappy with our cost estimate.  Feel free to contact me by phone or email if you would like to discuss this further.

Kevin McCarthy
Owner
321-259-2000

FM
Fred M.
Melbourne, FL
Chevrolet Lumina
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Fred said the business is really good.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/16/2018

Thank you, Fred.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

HS
Harland S.
Melbourne, FL
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Harland said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/14/2018

Glad to be of service, thanks!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GH
GEORGE H.
Melbourne, FL
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Darn Good Work
They are always doing a great job
Keeping Me on the road
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/09/2018

You wear those roads out so we are only to happy to keep your car zipping along. Thanks!!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JC
JUNE C.
Melbourne, FL
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Great place!
Knowledgeable, friendly staff reasonable prices,been bringing my cars there for 10 years.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/09/2018

We welcome you and your family, any day! Thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

TP
Tom P.
Florida
Ford Cutaway
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Tom said the staff were great, the service was quick, and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/12/2018

Thank you, glad to be of service.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MS
Marsha S.
Melbourne, FL
Honda Element
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Marsha said the staff were diligent, kind, and efficient.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/11/2018

Thank you for making us your choice for service!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MG
MR G.
Melbourne, FL
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
2000 AUTO Repairs
Brought my son's 2005 Honda Accord in for an Oil Change while he was on a business trip out of town. I had a coupon that I saw in the paper. All went well. They found that the front tires were wearing poorly and recommended changing them. The price, in my opinion, was fair, so they did the tire change. The car is running well.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/06/2018

Thank you for making us your choice for auto repair and service, we will continue to work on keeping all of your cars in good running order. Thanks again!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GS
GEORGE S.
Melbourne, FL
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Great Service
On a Sunday several warning lights came on in my 2015 Subaru Forester. I took my car into 2000 Auto the first thing Monday morning. I did not have an appointment so I figured I would have to wait at least a day or longer for results. To my surprise they diagnosed the problem and fixed it by noon.
They described the problem and explained what steps they took to fix it in terms that I could understand.
Could not ask for better service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/05/2018

We were more than happy to read your wonderful service review. It is always a bit concerning when lights come on in your car. We are glad it was nothing too serious and that we got you on the road quickly and back to your day. Thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RW
Rick W.
Florida
Ford Explorer Sport Trac
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Rick said the staff treat him right.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/05/2018

We always welcome your business, it's great seeing you! Thanks.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

VM
Victoria M.
Rockledge, FL
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Victoria said the staff are nice and provide quick service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/05/2018

We have long term and knowledgeable staff here, it makes your trip here that much easier and less stressful. Thanks for your review!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CB
Cindi B.
Rockledge, FL
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Cindi said the service was pleasant.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 06/04/2018

Thanks, stop in any time!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

SG
STEVE G.
Melbourne, FL
Mercury Milan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Unscheduled problem
On the way to having a problem checked without an appointment, the "Service Power Steering" light came on. A front tire was in the process of self destruction. 2000 Auto jumped on the problem immediately, fixed it with new tires and I was out the door the same day. A blown tire in the Interstate could have been a disaster. This is a customer oriented business that I rely on to keep my cars safe with reasonable prices and outstanding servicee. I highly recommend them for their services.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/23/2018

WOW! Thank you for such a wonderful review. We are so pleased that your visit here was as pleasant and expedient as possible. It is good that you did stop in and were able to help you avoid a bad on the road breakdown. We will always be here for you. Thank you once again!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

Anonymous avatar
Verified Customer
Melbourne, FL
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Excellent!
As always, l can only say how great this place is!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/21/2018

We love seeing you! Thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000