Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

656 Reviews

99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


RB
Roger B.
Melbourne, FL
Nissan Maxima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2018 Category: Service
Roger said he is extremely dissatisfied with the service this business has provided or with what they have charged him, not only for this past visit but also the one before this. They are not helpful in any regard and they overcharge. They don't provide any efficient insight and they do their best to exploit people and to take advantage of them. They take advantage of the elderly and charge as much as they can. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/19/2018

There is some confusion in reading your review. This car has only been here once and you were only charged the minimum diagnostic fee and a AAA discount was applied to assist you. After looking into our archives we found another 2 invoices in early 2016 for a different car but the confusion remained as there was no charge on one invoice as no problem was found and the other was for a loose part. It all seems to be resonable and straight forward. We do understand your frustration at our diagnosis on your most recent visit, after towing the car to us only to find the engine in your 2000 model car had locked up. The unfortunate news was in no way hard to explain or designed to be exploitive in any manner, the engine simply had an internal fault and failed. We have many clients- young and old- that rely on us to provide good service and we work very hard to meet that goal, earn that trust. In closing, we wish you the best of luck going forward and we will keep striving for the best auto care for our clients.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GM
Gary M.
Rockledge, FL
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2018 Category: Service
Gary said he appreciated his vehicle being serviced in a timely manner. He stated he was disappointed the oil change cost more than the coupon he had led him to believe. He wanted to use another coupon for a different service. The staff told him that he could not use two coupons during one visit. He also mentioned he was appalled that he had to pay three dollars to dispose of one gallon of oil. He said he will never return to this business.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/22/2018

First let me say thank you for your appreciation for our prompt servicing of your car. We are sorry that you misunderstood the coupons that you had brought with you. We do try to mark clearly on the oil coupons that there is a standard disposal fee and of course tax is applied. To address the issue of not being able to use multiple coupons, the extra coupon that you wanted to apply stated plainly that it could not be used with any other coupon. Once again, our apologies for misunderstanding and we wish you well with future services.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JOHN D.
Melbourne, FL
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Skilled Mechanics
2000 always does a good job at a reasonable cost. We have two autos and both have some age on them, one a 2000 model Plymouth minivan and a 2003 Buick. 2000 has done a good job to keep them running for us with no concerns.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/09/2018

All of our guys have their ASE ceritfications current, and we are well versed in both new and older cars. We want to make sure we keep all of our customers driving smoothly, every day. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MK
Michael K.
Florida
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Michael said he had to junk his vehicle, but was hoping for a little more from this facility. They put his vehicle up on the lift, but charged him for a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 02/12/2018

We are sorry that your trip to watch the launch was marred by hitting something on the highway that resulted in junking your car. We were also disappointed to not find a possible solution to your broken transmission case and lines after pushing your car into our shop and fully inspecting all options. It is standard to charge a minium labor fee for check out and we gladly applied the AAA discount on that for you. On the up side, at least we were able to offer a ride to get something to eat or snacks while you waited, a spare phone to use, a coloring book and you still got to see the launch. I also thank your lovely child for the flowers she picked for me.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JM
JOHN M.
Rockledge, FL
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Helpful, reliable, and honest.
Fixed my tire for a reasonable price. I did not have an appointment, but they took care of my problem ASAP...
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 11/15/2017

Having your tire repaired should be a simple thing and it was no trouble at all to fit you in. We are happy that you were so pleased. Thanks to you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CM
CAROL M.
Melbourne, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017
Everyone is very nice and the prices are reasonable. very close to home and they provide free transportation for their customers
They are very professional and find the problems quickly and repair in the same day.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/02/2017

We are honored to have earned your praise and will contiue to work hard for it, Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

ES
ERIC S.
Melbourne, FL
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016
BMW Service
They are always accommodating with appointments, and provide great timely service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/12/2016

Thank you so much for your kind review, we will always do our best to care for your cars.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RP
ROBERT P.
Melbourne, FL
Cadillac DeVille
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Rip Off Estimate Given
Brought in my 2002 Cadillac Deville which had a passenger rear window malfunction.
Mech. exaimed car and foreman gave me estimate of $600, roughly $400 for the part. When I stated that that number seemed excessive, he revised the estimate to $400, saying he could use an after market part. I brought car home and looked up window actuator and motor for my vehicle online. Part ran from $50 to $114. I ordered a Dorman part for $87, part included shipping and was delivered in 2 days. I installed myself in about 2 hours, saving over $300 from estimate or over $500 from first estimate. A mechanic would have installed it in about an hour. I did call two other shops and got prices if $275 and $259 for the removal and reinstalling a new part. I'm sure glad that I did not leave my vehicle at Auto 2000 (which is where I purchased it last year). I also removed the tag frame that advertised Auto 2000, I will not recommend them anymore.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/31/2016

Robert,

I'm sorry that you were unhappy with the price quote that you received from 2000 AUTO but I'm glad to hear that you were able to replace the failed part that we identified and get your window back operational.  You can always save a significant amount of money doing work yourself home repairs, appliance repairs,  cooking for yourself rather than going to a restaurant, or fixing your car it's always much more expensive to hire a proffessional. The reason we originally recommended the OEM regulator and motor is because we have found these parts to have a much longer life than the aftermarket parts.

You are correct, you can purchase parts online cheaper than we can purchase them from the local autoparts supplier but the autoparts supplier can usually get the parts to us in a couple of hours rather than waiting a couple of days.  Could you imagine what would happen if we had to order parts online and wait 2 days and if the part was wrong and we had to ship it back and wait 2 days and then then wait 2 more days for the replacement part to be shipped.  Yes online parts are less expensive but we can not properly serve our customers by using these parts and waiting on shipping.  We do on occasion have customers that purchase their own parts and we strickly provide the labor to install the part.  If you had requested, we would have installed your parts.  The down side of providing you own parts is that you are solely responsible for the quality of the part so if the part was defective or failed, there would be no warranty.

As far as your comparison to other shops is concerned, 2000 AUTO is cost competitive with any shop in the Viera and Suntree areas, much lower cost than dealers and we operate at lower margins than the industry standards.  Our goal at 2000 AUTO is not be the cheapest auto repair but to provide the best automotive service available in the county.  The way that we save our customers money is by providing acurate diagnosis, using quality parts so that repairs we make will last and not recommending unnecessary repairs.  To provide the best diagnosis, 2000 AUTO only uses the best technicians and the latest diagnostic tools.  All of our automotive technicians are A level techs with at least 30 years experience.

I think the 1 star rating that you gave us was unfair since this should be a rating of our overall performance and not just one aspect of our performance.  Was our diagnosis correct? It seems like it was since you said the part we told you needed replacement fixed the problem.  Did we perform the diagnosis in a reasonable period of time? Was are staff polite and courteous?  Was the repair required properly explained to you? Did we recommend any services that you did not need? Was our facility clean and well maintained?  I feel these items should all factor into your rating.  Since the only complaint you had is that you thought the cost estimate was too high, I don't think the one star was fair.  Should a premium brand hotel receive a one star rating because they are more expensive than a budget priced hotel?

Again, I'm glad you were able to get your car fixed at a cost that you were happy with.  I'm sorry that you were unhappy with our cost estimate.  Feel free to contact me by phone or email if you would like to discuss this further.

Kevin McCarthy
Owner
321-259-2000

MG
MR G.
Melbourne, FL
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
'94 Camaro Air
My 94 Z-28 with 194,000 miles has been slowly breaking down. When the Air Conditioner stopped & was putting out HOT air, I turned to 2000 Auto to give it a try to fix. They juiced it up with Freon and is now as cold as ever, Thanks!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/08/2018

You are very welcome, we have to keep the old girl going. Thanks!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

DC
DAVID C.
Melbourne, FL
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
A Happy Customer
The folks at 2000 Auto are honest , hard working, and friendly. My family and I have been customers ( for repairs and car purchases) for many years and know how lucky we are to have them here in Melbourne. Highly recommend these folks !
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/01/2018

It's always lovely to see you guys! We are honored to help your family with your sales an service needs...and a puppy rub or two. Thanking you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

ZJ
Zoran J.
Melbourne, FL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Zoran said they provided great service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/09/2018

Thanking you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RW
Rick W.
Florida
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Rick said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/04/2018

We are honored that you chose us to keep your fleet and family autos on the road, thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MJ
Marjorie J.
Melbourne, FL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Marjorie said the business did a great job and it was done quickly.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/04/2018

We were happy to help, thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MR
MRS R.
Melbourne, FL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
They Go above and beyond to take care of their customers!
Make sure their customers are happy at all costs.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/01/2018

We thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

Verified Customer
Melbourne, FL
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
High quality as always
I have been bringing my cars here since the place opened. The ownership has changed but the staff always provides high quality maintenance, repairs, and customer service. Kary at the front desk is the best!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/01/2018

We are thankful for wonderful customers such as you and your family. We cherish the long standing relationship and hope for many more years of giving you and your cars the best we have to offer. Thanks!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CM
Christophe M.
Melbourne, FL
Kia Amanti
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Jacqueline. She said she was very happy with the service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/01/2018

Thank you very much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JF
JOE F.
Melbourne, FL
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
The only place for me !
I Always get the best in service & professional care. It is what I come to expect & have never been disappointed.

Thank you
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/22/2018

Thank you Mr. Joe! We take extra strides in getting you and all of our clients top notch service. Good to hear that we are succeeding.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RP
ROB P.
Melbourne, FL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Auto Service
Was visiting Melbourne from Gainesville. Tire pressure light comes on. Stopped by 2000 Auto on way back. Without appointment two tires replaced and oil change. Done quickly, courteously and professionally. Just outstanding! Thanks 2000 Auto!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/22/2018

We have missed you! We're glad you could stop in to see us but sorry about you having some car troubles. We did enjoy chatting and happy to have gotten you on the way back home quickly. Thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

AG
ANTHONY G.
Melbourne, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
staff and service
Quick, efficient, courteous, reasonably priced, and well done
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/21/2018

As always, it's great to see you, look forward to next service! Thank you very much.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

EM
EDWARD M.
Melbourne, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
GREAT SERVICE
Service was great. Everything done quickly and with a reasonable price. Very good explanation about what service they recommended. and why they suggested some repairs.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/20/2018

We thank you so much! I always love our chats while you are here. Glad to be of service.

Kary Spina
Office Manager/ Media Specialist
321-259-2000