Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

689 Reviews

99% Would Recommend
99% Business Response
Latest Review 1 day ago

Reviews


RB
Roger B.
Melbourne, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2018 Category: Service
Roger said he is extremely dissatisfied with the service this business has provided or with what they have charged him, not only for this past visit but also the one before this. They are not helpful in any regard and they overcharge. They don't provide any efficient insight and they do their best to exploit people and to take advantage of them. They take advantage of the elderly and charge as much as they can. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 09/19/2018

There is some confusion in reading your review. This car has only been here once and you were only charged the minimum diagnostic fee and a AAA discount was applied to assist you. After looking into our archives we found another 2 invoices in early 2016 for a different car but the confusion remained as there was no charge on one invoice as no problem was found and the other was for a loose part. It all seems to be resonable and straight forward. We do understand your frustration at our diagnosis on your most recent visit, after towing the car to us only to find the engine in your 2000 model car had locked up. The unfortunate news was in no way hard to explain or designed to be exploitive in any manner, the engine simply had an internal fault and failed. We have many clients- young and old- that rely on us to provide good service and we work very hard to meet that goal, earn that trust. In closing, we wish you the best of luck going forward and we will keep striving for the best auto care for our clients.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GM
Gary M.
Rockledge, FL
Chevrolet Aveo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2018 Category: Service
Gary said he appreciated his vehicle being serviced in a timely manner. He stated he was disappointed the oil change cost more than the coupon he had led him to believe. He wanted to use another coupon for a different service. The staff told him that he could not use two coupons during one visit. He also mentioned he was appalled that he had to pay three dollars to dispose of one gallon of oil. He said he will never return to this business.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/22/2018

First let me say thank you for your appreciation for our prompt servicing of your car. We are sorry that you misunderstood the coupons that you had brought with you. We do try to mark clearly on the oil coupons that there is a standard disposal fee and of course tax is applied. To address the issue of not being able to use multiple coupons, the extra coupon that you wanted to apply stated plainly that it could not be used with any other coupon. Once again, our apologies for misunderstanding and we wish you well with future services.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JD
JOHN D.
Melbourne, FL
Plymouth Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Skilled Mechanics
2000 always does a good job at a reasonable cost. We have two autos and both have some age on them, one a 2000 model Plymouth minivan and a 2003 Buick. 2000 has done a good job to keep them running for us with no concerns.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/09/2018

All of our guys have their ASE ceritfications current, and we are well versed in both new and older cars. We want to make sure we keep all of our customers driving smoothly, every day. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MK
Michael K.
Florida
Volvo V70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Michael said he had to junk his vehicle, but was hoping for a little more from this facility. They put his vehicle up on the lift, but charged him for a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 02/12/2018

We are sorry that your trip to watch the launch was marred by hitting something on the highway that resulted in junking your car. We were also disappointed to not find a possible solution to your broken transmission case and lines after pushing your car into our shop and fully inspecting all options. It is standard to charge a minium labor fee for check out and we gladly applied the AAA discount on that for you. On the up side, at least we were able to offer a ride to get something to eat or snacks while you waited, a spare phone to use, a coloring book and you still got to see the launch. I also thank your lovely child for the flowers she picked for me.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

JM
JOHN M.
Rockledge, FL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Helpful, reliable, and honest.
Fixed my tire for a reasonable price. I did not have an appointment, but they took care of my problem ASAP...
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 11/15/2017

Having your tire repaired should be a simple thing and it was no trouble at all to fit you in. We are happy that you were so pleased. Thanks to you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

CM
CAROL M.
Melbourne, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017
Everyone is very nice and the prices are reasonable. very close to home and they provide free transportation for their customers
They are very professional and find the problems quickly and repair in the same day.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 05/02/2017

We are honored to have earned your praise and will contiue to work hard for it, Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

ES
ERIC S.
Melbourne, FL
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016
BMW Service
They are always accommodating with appointments, and provide great timely service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 10/12/2016

Thank you so much for your kind review, we will always do our best to care for your cars.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RP
ROBERT P.
Melbourne, FL
Cadillac DeVille
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Rip Off Estimate Given
Brought in my 2002 Cadillac Deville which had a passenger rear window malfunction.
Mech. exaimed car and foreman gave me estimate of $600, roughly $400 for the part. When I stated that that number seemed excessive, he revised the estimate to $400, saying he could use an after market part. I brought car home and looked up window actuator and motor for my vehicle online. Part ran from $50 to $114. I ordered a Dorman part for $87, part included shipping and was delivered in 2 days. I installed myself in about 2 hours, saving over $300 from estimate or over $500 from first estimate. A mechanic would have installed it in about an hour. I did call two other shops and got prices if $275 and $259 for the removal and reinstalling a new part. I'm sure glad that I did not leave my vehicle at Auto 2000 (which is where I purchased it last year). I also removed the tag frame that advertised Auto 2000, I will not recommend them anymore.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/31/2016

Robert,

I'm sorry that you were unhappy with the price quote that you received from 2000 AUTO but I'm glad to hear that you were able to replace the failed part that we identified and get your window back operational.  You can always save a significant amount of money doing work yourself home repairs, appliance repairs,  cooking for yourself rather than going to a restaurant, or fixing your car it's always much more expensive to hire a proffessional. The reason we originally recommended the OEM regulator and motor is because we have found these parts to have a much longer life than the aftermarket parts.

You are correct, you can purchase parts online cheaper than we can purchase them from the local autoparts supplier but the autoparts supplier can usually get the parts to us in a couple of hours rather than waiting a couple of days.  Could you imagine what would happen if we had to order parts online and wait 2 days and if the part was wrong and we had to ship it back and wait 2 days and then then wait 2 more days for the replacement part to be shipped.  Yes online parts are less expensive but we can not properly serve our customers by using these parts and waiting on shipping.  We do on occasion have customers that purchase their own parts and we strickly provide the labor to install the part.  If you had requested, we would have installed your parts.  The down side of providing you own parts is that you are solely responsible for the quality of the part so if the part was defective or failed, there would be no warranty.

As far as your comparison to other shops is concerned, 2000 AUTO is cost competitive with any shop in the Viera and Suntree areas, much lower cost than dealers and we operate at lower margins than the industry standards.  Our goal at 2000 AUTO is not be the cheapest auto repair but to provide the best automotive service available in the county.  The way that we save our customers money is by providing acurate diagnosis, using quality parts so that repairs we make will last and not recommending unnecessary repairs.  To provide the best diagnosis, 2000 AUTO only uses the best technicians and the latest diagnostic tools.  All of our automotive technicians are A level techs with at least 30 years experience.

I think the 1 star rating that you gave us was unfair since this should be a rating of our overall performance and not just one aspect of our performance.  Was our diagnosis correct? It seems like it was since you said the part we told you needed replacement fixed the problem.  Did we perform the diagnosis in a reasonable period of time? Was are staff polite and courteous?  Was the repair required properly explained to you? Did we recommend any services that you did not need? Was our facility clean and well maintained?  I feel these items should all factor into your rating.  Since the only complaint you had is that you thought the cost estimate was too high, I don't think the one star was fair.  Should a premium brand hotel receive a one star rating because they are more expensive than a budget priced hotel?

Again, I'm glad you were able to get your car fixed at a cost that you were happy with.  I'm sorry that you were unhappy with our cost estimate.  Feel free to contact me by phone or email if you would like to discuss this further.

Kevin McCarthy
Owner
321-259-2000

Verified Customer
Melbourne, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Great service!
I love how the service is speedy, courteous and professional.
Thank you!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 01/15/2019

Many, many thanks to you! It is a joy having you as our client!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

NR
NOREEN R.
Melbourne, FL
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Wonderful Service
I have had this automobile serviced at 2000 Auto for the past 6 years. They always performed my maintenance in a professional manner and when I need air in my tires, they are only too glad to do this........at any time. I like the feeling of this being my neighborhood garage.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 01/14/2019

What a warm and wonderful review! We are only to happy to take care of your lovely car and are extremely thankful to have a great customer like you, thank you so much!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

GD
GUS/ PAT D.
Rockledge, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Brake Repair
I had a problem with my brakes that I felt was serious. I called two other places that I would normally go to, and they couldn't help me for several days. I called 2000 Auto at 9:00 AM, they told me to bring my car in. They were very busy, but still were able to have my brakes fixed by early afternoon. They also were able to give me a courtesy ride home. They were helpful, pleasant, and most importantly did a great job at a very good price.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 01/10/2019

We thank you for giving us a try and are thrilled that we were able to accommodate you so quickly. Please stop in and see us again, we look forward to it!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

MA
MR A.
Melbourne, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
great service
great service,
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 01/09/2019

It has been our pleasure, Mr A. Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

DM
Doug M.
Rockledge, FL
INFINITI M37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Doug said he was very satisfied with the employees customer service. He was satisfied with the service price. Steve knew what service he needed. He was impressed with the work.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 01/05/2019

Big thank you to you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

AP
ANN-MARIE P.
Melbourne, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Great shop
Kary honored a free oil change coupon that expired on Christmas Day. Quality maintenance, fair pricing and excellent customer service.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/28/2018

I figured it would make your Christmas a bit merrier! Thanks for being a such a great customer.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

Verified Customer
Melbourne, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Easy to schedule work. Work is done right the first time.
Whenever I need work it is easy to schedule. The work is done right in a timely manner.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/29/2018

Thank You.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

RB
Rodel B.
Melbourne, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Rodel said the business always been good. They finished it on time, they were quick with the service, prompt, and professional
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/26/2018

Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

BW
Brandon W.
Melbourne, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Brandon said they worked on his vehicle and got it out.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/21/2018

Thank you!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

HW
HAROLD W.
Melbourne, FL
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
clicking noise
2000 auto is the most honest place in town. I came in with a noise & they could have told me anything. They test drove my car & found nothing & came back & told me I must of had something stuck in the tire & its gone now. They charged me nothing & that's why I always come back & give them my business.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/13/2018

We were happy to check it out for you. It's great when we can help out, even with the little things. See you again at your next service and thank you for choosing us!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

LG
LARRY G.
Melbourne, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Excellent Service
2000 Auto is a terrific locally-owned business that I count on to care for our cars. I appreciate the getting the maintenance and repairs needed done right without the annoying upsell that seems to be 'standard procedure' at other shops in town.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/12/2018

We understand that a lot in life can go wrong, we try to make sure car repairs don't have to be one of them. Thanks so much, Mr. G.!

Kary Spina
Office Manager/ Media Specialist
321-259-2000

W
Wendy .
Melbourne, FL
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Wendy said she always gets excellent service. The employees are honest, reliable and they do a great job. She's been a customer for many years.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 12/13/2018

Thank you very much, Ms. Wendy!!!

Kary Spina
Office Manager/ Media Specialist
321-259-2000