Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

474 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JB
Jerry B.
Port Tobacco, MD
Honda Civic Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2018 Category: Service
Jerry said the service was okay. However, the work was expensive and the employees did not inform him of his options.
This review was collected via phone interview by Customer Research Inc.

LH
Linda H.
Bryans Road, MD
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2017 Category: Service
Linda said they wanted to install a part, without knowing what was wrong with her vehicle. She will never return again.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 05/12/2017

FIRST OFF, YOU NEVER BROUGHT YOUR VEHICLE INTO US, COBEY DROPPED IT OFF, HE SAID YOU WANTED IT CHECKED OUT FOR SHUTTING OFF, AND NOT RESTARTING. THEN YOU CAME BY AND I TALKED TO YOU; YOU SAID THAT THE VEHICLE HAS CUT OFF ON YOU NUMEROUS TIMES AND THAT SOMETIMES IT WOULD RESTART AND SOMETIMES IT WOULDN'T AND YOU WOULD HAVE IT TOWED TO ? AND THEN IT WOUKD START AGAIN. YOU EVEN SHOWED ME YOUR NEW FUEL PUMP THAT YOU HAD PURCHASED. I TOLD YOU LETS TRY IT AND IT STARTED. I ALSO TOLD YOU THAT IN MY OPINION IT WOULD BE WISE TO GO AHEAD AND INSTALL THE FUEL PUMP. YOU LEFT SAYING YOU WOULD GET BACK TO US, AFTER A WEEK COBEY STOPPED IN AND WE TOLD HIM ABOUT THE CONVERSATION, HE SAID YEAH SHE IS INDECISIVE AND WANTS A GUARRENTEE  THAT IS THE PROBLEM. I TOLD HIM I WOULD GO AHEAD AND CHECK IT OUT. I DID THAT AND THE PUMP FAILED TO HOLD PRESSURE AFTER SHUT DOWN AND THEREFORE MUST BE REPLACED. WHILE CHECKING THE PRESSURE AT THE SCHADER THE PLASTIC HEAT SHUT OFF VALVE(WHICH WAS MOUNTED RIGHT ABOVE THE SCHRADER VALVE CRACKED, NOT SURPRISING WITH OVER 238,000 MILE S ON IT. HAD TO REPLACE SO COBEY COULD PAY FOR IT AND PICK IT UP. SHE WAS UPSET WE HAD CHARGED HER FOR THE VALVE AND THUS THE BAD REVIEW. SHE HAD NEVER BEEN A CUSTOMER BEFORE, SO BE IT, THE REASON WE SAW IT WAS BECAUSE IT WAS APARENTLY HARD TO DIAGNOIS THE "BAD" FUEL PUMP.

George Grieninger


MW
MICHELLE W.
Indian Head, MD
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2017
Nothing Happy
diagnose my car with the wrong problem I was told I need an engine computer purchase and computer had it installed and engine light still On..took car to another Shop computer check come to find out I need it out oxygen sensor ..
George or B. from Scooters Place responded on 04/26/2017

Lets start with what the customer brought her car in for. vehicle was stalling and running poorly, customer stated her "boyfriend had already replaced the crankshaft sensor and the camshaft sensor. He couldn't repair it so you brought it in for us to diagnois. We checked the computer and found codes p0335, p0339, p0340, p0344. we cleared the codes and started the engine, it ran rough, test drove around the building and the codes returned. we then went to check the circuits of the camshaft and crankshaft sensors. when we disconnected the 2nd plug on the computer(wires to those sensors) we discovered that the pcm had failed and overheated melting the circuits inside and oozing a chemical out of the pcm body. reported are findings to the customer with an estimate. She called back and said her boyfriend was going to replace the pcm and she was going to call the mobile programmer we had once given her the number to previously and have him do the programming. So the customer picked up the vehicle. Our job was done, so we thought. apparently she had a different pcm installed and programmed? and they found the check engine light was on, presumably with a different code(o2 sensors). I do not appreciate the statement insinuating we misdiagnoised your vehicle. we where not given the opertunity to finish this job due to the fact that the customer did not have us do "ANY REPAIRS" only diagnostics.

George Grieninger


JD
John D.
Maryland
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Spoke with Kevin. He said he asked them if the vehicle was worth fixing and they said yes. They fixed it and charged him $800 and two days later it broke down because of that they did to it. So he just wasted $800 he will not recommend this facility to any one.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 07/31/2016

CUSTOMER DROPPED OFF THE VEHICLE AND ASKED IF WE COULD LOOK IT OVER AS TO WHY IT WOULD NOT START. WE FOUND THE THE FUEL PUMP WAS SHOT! AND THE ALTERNATOR WAS "LOCKED" UP. WE REPLACED THE FUEL PUMP AND ALTERNATOR, ALSO NOTED AND REPAIRED A BROKEN SECTION OF EXHAUST PIPE ALL TOTAL $790.89. WE RAN THE VEHICLE HERE AND TOOK ON A TEST DRIVE. CUSTOMER PAID AND DROVE THE VEHICLE AWAY, NO SIGN OF ANY TROUBLE WHEN LEAVING. WE DO NOT HAVE A CRYSTALL BALL TO ALLOW US TO TELL HOW LONG A VEHICLE WILL LAST, BUT NOTE WE HAVEN'T HEARD FROM THIS CUSTOMER, SO I AM ASSUMMING NOTHING WE DID CAUSED WHATEVER THE PROBLEM IS NOW. i AM SORRY YOU FEEL THAT IT IS OUR FAULT.

George Grieninger


TC
Tony C.
Accokeek, MD
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Tony said the business did the job right the first time and he didn't have to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Maryland
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Jeff said it was his 1st time dealing with them, and they seem to be okay at this business.
This review was collected via phone interview by Customer Research Inc.

CB
Christina B.
Maryland
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Christina said the business was wonderful and the employees are great.
This review was collected via phone interview by Customer Research Inc.

CG
CHARLES G.
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Convient and Cost Effective
I needed to have my brake pads replaced ASAP. Scooters was close to home, and their pricing was reasonable. They even allowed me to bring in my preferred brake pads.
George or B. from Scooters Place responded on 07/10/2019

We dont mind if you bring your own parts. As long as we have the understanding that they are your parts. We keep custonmers by being fair and fast and thourough. Glad to do business with you sir.

George Grieninger


TC
THOMAS C.
Indian Head, MD
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
great location
I am a repeat customer. Always fast and friendly service.Keeps you updated on the progress of the work.
George or B. from Scooters Place responded on 07/10/2019

Thank you for the excellent review. We try to keep on top of things. 

George Grieninger


CM
CLIFFORD M.
Indian Head, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Professional and Prompt Service
Unless I need auto repair away from home, I will never use any other shop. Scooters has had to repair things on my truck that other shops have messed up.
George or B. from Scooters Place responded on 07/03/2019

It is our pleasure to serve you sir. Thank you for the confidence in us.

George Grieninger


RD
RANDY D.
La Plata, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Friendly Staff
Quality work at a great price. They will do anything. Most shops just specialize in a few items.
George or B. from Scooters Place responded on 07/02/2019

We send our techs to training seminars sponsored by the various parts suppliers to keep us up to date on the latest and greatest technology. Of course there will from time to time be some things that we just dont have the equipment for, like some of the European electronic issues. It is our pleasure to do the work that other shops in the area turn away. Or send to us.

George Grieninger


HF
Hare F.
Maryland
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Hare said they are very nice people.
This review was collected via phone interview by Customer Research Inc.

AB
Alvin B.
Maryland
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Alvin said the staff have always done great work.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 07/02/2019

Just wish we could have done more for you this time. 

Bubba


JB
JANET B.
Waldorf, MD
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Quality Service, Reasonable Price, Respect Women!
The owner and technicians respect your time,
George or B. from Scooters Place responded on 06/21/2019

Thanks for the great 5 star review Ms. Beck. Respect to all is what keeps a business afloat. We have been here since the beginning of the 80s. We thank you for your loyalty to our shop. If there is anything we can help you with on your vehicle be it regularly scheduled maintenance or a repair that needs to be done just bring it on in. WE ARE HERE FOR YOU!

George Grieninger


JH
JOHN H.
La Plata, MD
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Great Job! Thanks!
Once again George and his Great crew did an outstanding job. Accurate diagnosis, ordering parts, and quick repair. And I might add at the very reasonable price first quoted! Great job! I would recommend Scooters Place to anyone, and have for years and years.

TF
TOMI F.
Marbury, MD
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Honest family operated auto repair shop
I have trusted Scooters with all my vehicles for many years. They've stood behind their work everytime, regardless if it is my SUV,, truck, motorcycle or horse trailer.

GR
GLENN R.
Indian Head, MD
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Always great service
We have used scooters for several years and have always been satisfied with their service

VA
Vivian A.
Indian Head, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Vivian said the employees were knowledgeable. They completed her service on time. They did not call her with any changes to her quoted price.
This review was collected via phone interview by Customer Research Inc.

NL
Nasheba L.
Waldorf, MD
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Nasheba said the staff members are nice. They call before the start of service to let her know what's wrong with her vehicle and the price. She said that her vehicle is ready at a reasonable amount of time and if not ready, they keep her updated with the reason.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 06/11/2019

We appreciate our customers and know that they can take their car anywhere else but they choose us. We try to be as pleasnat and accomadating as possible. Looking forward to seeing you for a little regular maint. on your Isuzu.

George Grieninger


JS
JAMES S.
Indian Head, MD
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Willing to work with you
There able to work on alot of cars and will give you feedback on what was wrong as well as how things work. Work was completed quick. Highly recommend
George or B. from Scooters Place responded on 06/11/2019

Thank you Mr. Snyder. We like to think when a customer knows how a particular system works that they dont feel frustrated when they have to get it fixed. Like they are just throwing money into a hole and dont know why. See you again soon for just a little regular maintenance we hope.

George Grieninger


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