Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

456 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


LH
Linda H.
Bryans Road, MD
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2017 Category: Service
Linda said they wanted to install a part, without knowing what was wrong with her vehicle. She will never return again.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 05/12/2017

FIRST OFF, YOU NEVER BROUGHT YOUR VEHICLE INTO US, COBEY DROPPED IT OFF, HE SAID YOU WANTED IT CHECKED OUT FOR SHUTTING OFF, AND NOT RESTARTING. THEN YOU CAME BY AND I TALKED TO YOU; YOU SAID THAT THE VEHICLE HAS CUT OFF ON YOU NUMEROUS TIMES AND THAT SOMETIMES IT WOULD RESTART AND SOMETIMES IT WOULDN'T AND YOU WOULD HAVE IT TOWED TO ? AND THEN IT WOUKD START AGAIN. YOU EVEN SHOWED ME YOUR NEW FUEL PUMP THAT YOU HAD PURCHASED. I TOLD YOU LETS TRY IT AND IT STARTED. I ALSO TOLD YOU THAT IN MY OPINION IT WOULD BE WISE TO GO AHEAD AND INSTALL THE FUEL PUMP. YOU LEFT SAYING YOU WOULD GET BACK TO US, AFTER A WEEK COBEY STOPPED IN AND WE TOLD HIM ABOUT THE CONVERSATION, HE SAID YEAH SHE IS INDECISIVE AND WANTS A GUARRENTEE  THAT IS THE PROBLEM. I TOLD HIM I WOULD GO AHEAD AND CHECK IT OUT. I DID THAT AND THE PUMP FAILED TO HOLD PRESSURE AFTER SHUT DOWN AND THEREFORE MUST BE REPLACED. WHILE CHECKING THE PRESSURE AT THE SCHADER THE PLASTIC HEAT SHUT OFF VALVE(WHICH WAS MOUNTED RIGHT ABOVE THE SCHRADER VALVE CRACKED, NOT SURPRISING WITH OVER 238,000 MILE S ON IT. HAD TO REPLACE SO COBEY COULD PAY FOR IT AND PICK IT UP. SHE WAS UPSET WE HAD CHARGED HER FOR THE VALVE AND THUS THE BAD REVIEW. SHE HAD NEVER BEEN A CUSTOMER BEFORE, SO BE IT, THE REASON WE SAW IT WAS BECAUSE IT WAS APARENTLY HARD TO DIAGNOIS THE "BAD" FUEL PUMP.

George Grieninger


MW
MICHELLE W.
Indian Head, MD
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2017
Nothing Happy
diagnose my car with the wrong problem I was told I need an engine computer purchase and computer had it installed and engine light still On..took car to another Shop computer check come to find out I need it out oxygen sensor ..
George or B. from Scooters Place responded on 04/26/2017

Lets start with what the customer brought her car in for. vehicle was stalling and running poorly, customer stated her "boyfriend had already replaced the crankshaft sensor and the camshaft sensor. He couldn't repair it so you brought it in for us to diagnois. We checked the computer and found codes p0335, p0339, p0340, p0344. we cleared the codes and started the engine, it ran rough, test drove around the building and the codes returned. we then went to check the circuits of the camshaft and crankshaft sensors. when we disconnected the 2nd plug on the computer(wires to those sensors) we discovered that the pcm had failed and overheated melting the circuits inside and oozing a chemical out of the pcm body. reported are findings to the customer with an estimate. She called back and said her boyfriend was going to replace the pcm and she was going to call the mobile programmer we had once given her the number to previously and have him do the programming. So the customer picked up the vehicle. Our job was done, so we thought. apparently she had a different pcm installed and programmed? and they found the check engine light was on, presumably with a different code(o2 sensors). I do not appreciate the statement insinuating we misdiagnoised your vehicle. we where not given the opertunity to finish this job due to the fact that the customer did not have us do "ANY REPAIRS" only diagnostics.

George Grieninger


JD
John D.
Maryland
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Spoke with Kevin. He said he asked them if the vehicle was worth fixing and they said yes. They fixed it and charged him $800 and two days later it broke down because of that they did to it. So he just wasted $800 he will not recommend this facility to any one.
This review was collected via phone interview by Customer Research Inc.
George or B. from Scooters Place responded on 07/31/2016

CUSTOMER DROPPED OFF THE VEHICLE AND ASKED IF WE COULD LOOK IT OVER AS TO WHY IT WOULD NOT START. WE FOUND THE THE FUEL PUMP WAS SHOT! AND THE ALTERNATOR WAS "LOCKED" UP. WE REPLACED THE FUEL PUMP AND ALTERNATOR, ALSO NOTED AND REPAIRED A BROKEN SECTION OF EXHAUST PIPE ALL TOTAL $790.89. WE RAN THE VEHICLE HERE AND TOOK ON A TEST DRIVE. CUSTOMER PAID AND DROVE THE VEHICLE AWAY, NO SIGN OF ANY TROUBLE WHEN LEAVING. WE DO NOT HAVE A CRYSTALL BALL TO ALLOW US TO TELL HOW LONG A VEHICLE WILL LAST, BUT NOTE WE HAVEN'T HEARD FROM THIS CUSTOMER, SO I AM ASSUMMING NOTHING WE DID CAUSED WHATEVER THE PROBLEM IS NOW. i AM SORRY YOU FEEL THAT IT IS OUR FAULT.

George Grieninger


JB
Jerry B.
Port Tobacco, MD
Honda Civic Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2018 Category: Service
Jerry said the service was okay. However, the work was expensive and the employees did not inform him of his options.
This review was collected via phone interview by Customer Research Inc.

BA
Blake A.
La Plata, MD
Mazda B3000
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2016 Category: Service
Blake said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2016
Good service
The work done on my Silverado was fine. I was somewhat disappointed that the cost was roughly $100 more than I was quoted in my estimate. Not sure why.

RM
Ree M.
Bryans Road, MD
Hyundai XG350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2015
Great customer service!
Fast turn-around BUT engine light back on the next morning...not open on the weekend so after spending $913. have to wait til Monday.

JH
JANIS H.
Bryans Road, MD
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018
very friendly and professional group of guys
I am blessed to have such a great set of guys working on my vehicle.
I am allergic to cigaret smoke but i try to remember to take my medicine before i go in to the shop. I don't want to put a damper on the shop while i'm there.

WC
William C.
La Plata, MD
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
William said he has been dealing with this business for 20 years. They were excellent and told him the truth about his vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Nanjemoy, MD
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018
Good mechanic.
Repair was good. I was disappointed that it took a week to complete.

KB
Kyle B.
Waldorf, MD
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Kyle said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

LQ
Laura Q.
Nanjemoy, MD
Pontiac Firebird
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Laura said the service at the business was alright, but the prices are too high.
This review was collected via phone interview by Customer Research Inc.

SM
Sam M.
Lexington Park, MD
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Sam said that he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

KG
Kristina G.
Maryland
Mazda CX-5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Kristina said when she went to pick up the vehicle the battery was dead.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Maryland
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Kevin said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

LQ
Laura Q.
Nanjemoy, MD
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Laura said the service was fine.
This review was collected via phone interview by Customer Research Inc.

DL
DAVID L.
Indian Head, MD
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2018
Nice local shop
Nice local garage that is pretty reasonable and work to get you in and out.

CW
Cody W.
Maryland
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Cody said he could get a better deal, but he appreciates their service.
This review was collected via phone interview by Customer Research Inc.

MB
Mac B.
Maryland
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Mac said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

CK
Chuck K.
Maryland
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Chuck said this business took care of him when he needed it. They did what they could do and they did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 456 in total