Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
You know if you do work or not take the money you spent on this survey company and put it for employees Christmas bonuses and watch you're company grow on craftmanship
We appreciate your suggestion regarding the monies our company spends to keep in touch with our customers. Most customer's like the communications. Our employees are also important to us and we make sure they have everything they need, ie: education, tools, etc; to be successful.
We further thank you for also reviewing us directly on Google and scoring us 5 stars.
We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed. We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging. A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible. In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye. We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out. We will admit we left the AC valve caps off in error. (We are human!) But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit. There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.
I also felt the price quoted for replacement of rear rotors and pads was too high.
We thank you for your recent service visit and glad that you would recommend us. We are a bit puzzled regarding your comments. With each oil change a 12 point inspection is performed, FREE of charge, with one of the items checked is tire condition/tread depth/wear. Reporting to our customers our findings is a slippery slope. We noted that the tires were new and in good shape (not sold by our shop) but chopping on the outer edges indicates poor alignment and we would be doing a disservice to you if we did not bring this to your attention. Giving customers all the information they need to keep your vehicle in proper working order and get the most out of each component is our goal. If we did not explain our findings fully then that was on us. We are here to assist with your vehicle care needs.
So nice to hear that you have confidence in our abilities are level of service. We thank you for the opportunity to assist you with your vehicle care needs.
Thank you for giving us the opportunity to earn your business. It would be our pleasure to be a part of your vehicle care team.
Thank you for the opportunity to assist you with your vehicle repair needs. Nice to hear that we met/exceeded your service level expectations. We look forward to helping you in the future.
We are so glad that you gave us the opportunity to earn your business and to significantly beat a previous repair quote is a win-win for all! Thank you for your business and we look forward to seeing you for your future vehicle needs.
Awesome to hear that we met/exceeded your service expectations. We strive to keep an open dialogue with customers providing updates during the service/repair appointment. Thank you for the opportunity to earn your business. We look forward to assisting you with future vehicle care needs.