Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

386 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


KS
Kari S.
Myakka City, FL
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2019
Rip-offs
Went in to get a routine oil change and tire rotations. They broke a stud from my wheel and told me to come back the next business day to fix it when they could get another one. I came back and they were too busy and told me to come back the next day. I called on the way on in to make sure they could still do the repairs and that's when they told me they were going to charge me parts PLUS labor to fix the broken stud that they broke. I ended up spending another $80 for a $7 part that they broke. I will never go back nor will I recommend anyone to visit this shop.

JS
Jerry S.
Bradenton, FL
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2019
Totally Unsatisfied!
I took my CRV to them because it was making a terrible grating noise. I was pleased with how fast they diagnosed the problem and authorized them to fix it.
Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!

RS
Ray S.
Bradenton, FL
GMC Acadia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2017
Engine and AC diagnostics
I had scanned the engine code myself and paid additional $98 for them to tell me the information I already new, I need a new transmission. I got a quote. Then in order to make the decision to sell or fix, I asked them to diagnose the AC which was another $110. They told me more bad news and returned the car with zero refrigerant and said it all leaked out. I had filled it up myself a month ago and AC was still partially working when I had them diagnose. Upon picking up the car, the AC valve caps were missing so I had to go back to get them next day. I ended up putting in my own refrigerant and moved on.
Mike & Jeneen T. from Superior Auto Repair responded on 09/20/2017

We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed.  We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging.  A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible.  In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye.  We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out.  We will admit we left the AC valve caps off in error.  (We are human!)  But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit.  There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.


RW
Robert W.
Bradenton, FL
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2017
AC Blower
I took my car in because the AC blower was non-operational. They charged me $55 labor to tell me that it was not blowing. They also did numerous other inspections that I did not request and then tried to "sell" me on a bunch of repairs totaling over $1,300. All I wanted was my AC blower fixed for which they charged me $72 labor. As far as I am concerned, I was over charged $55 on labor. The personnel were very friendly and courteous but I did not want or appreciate the additional "sales pitch" especially if that is what cost me the additional $55.

KC
Kayla C.
Bradenton, FL
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2017
A scam!!
They told my husband my van needed $2,400 in repairs and that it was so costly because they had to remove the engine to do it. They also said I needed to replace a part that didn't need to be replaced. After getting a second opinion we realized just how much Superior Auto is in it for the money. My van is getting fixed somewhere else for less than half of what they quoted.

MG
Michael G.
Sarasota, FL
Chrysler Sebring
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/02/2016
Not a good assessment of used vehicle for possible purchase.
I brought the car in for assessment for purchase as a used automobile. I was advised no problems were found other than that rear rotors and brake pads would be needed in the not too distant future. Today when we drove the car, the front end end was rattling and the brakes area making agrinding noise . I expected a reliable recommendation on whether this car was suitable to purchase and now I not sure that the assessment I was given was accurate.
I also felt the price quoted for replacement of rear rotors and pads was too high.

NK
Natalie K.
Bradenton, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2016
Nothing
I did not have a great experience. After having my tahoe in the shop for the second time within a few weeks I asked for an estimate to fix the door lock from jamming. Upon pick-up of my vehicle I was charged for the estimate without being forwarned of these charges. I paid the fees and left. When I went to go open that same door they were giving me an estimate on, it did not open at all and no longer opens from either side. You actually charget me for breaking my vehicle. I was so happy that I had found a decent mechanic to go to and was looking forward to you working on my daughter's vehicle. I would never recommend you or bring my vehicle back.

KB
Ken B.
Bradenton, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Great Service
I regularly service 2 vehicles with Superior and have had great experience each time. Everyone is very courteous and all work is done quckly and with good results. I have just got a third car for my teenagers and wouldn't have it serviced anywhere else.
Mike & Jeneen T. from Superior Auto Repair responded on 08/19/2019

We are humbled by your loyalty and that you entrust us with your families vehicles.  Just give us a call or stop by whenever you have a need or routine service is due.


Verified Customer
Bradenton, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Routine Maintenance
Just took my new pre-owned Yukon Denali in for service. Very efficient visit with service completed promptly and less than an hour. Superior gave me peace of mind that I had made a good purchase decision as my 2015 vehicle is in great shape. Thank you to all the staff for taking good care of me and my vehicle.

HK
Herb J K.
Sarasota, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Clean, courteous, professional
I have been using the knowledge of Superior Auto Repair since my 2003 Tundra was new. Without a doubt they know what they are doing. Mike and family are extremely nice people and they will not sell you something that you don't need. Their advice on needed repairs is explained thoroughly and all questions are answered. Their mechanics are certified and efficient and I would highly recommend this firm, which is conveniently located in east Bradenton just one mile from I-75 on State Road 70, to anyone who needs a Superior auto repair facility. Herb K.

DC
David C.
Palmetto, FL
Ram ProMaster City Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Everything has always been up to our high expectations.
They started the work on our vehicle on time, and it was a comfortable wate there while the work was being done.
Mike & Jeneen T. from Superior Auto Repair responded on 08/05/2019

Awesome to hear that we meet your service level expectations and are comfortable in our customer waiting area.  Thank you for your business and we look forward to assisting you with your future vehicle needs.


PT
Paul T.
Sarasota, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Stellar Communication
Great job replacing the engine in our jeep. They communicated very well through the whole process so we knew what was being done, how much it would cost, and the progress. It cost what they said it would cost and it was done when they promised. We came here on a recommendation from our tow truck driver.
Mike & Jeneen T. from Superior Auto Repair responded on 07/12/2019

Fantastic! Communication is key and it is our goal for customers to be fully informed about their vehicle from diagnosis, to repairs needed, cost, completion timeframe to delivery.  We appreciate you giving us the opportunity to earn our business and glad you followed the tow driver recommendation.  We look forward to assisting you with future vehicle care needs. 


Verified Customer
Bradenton, FL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Recent visit
Had 2 cars that oil changes and tire rotation, they were able to do it back to back. The staff was very Helpful, courteous
Would recommend you al visit them for your next service.
Thanks
Mike & Jeneen T. from Superior Auto Repair responded on 07/12/2019

Awesome to hear that we met/exceeded your service level expectations. No better recommendation for a business than that of an existing customer.  Thank you for your business and giving us the opportunity to be a part of your vehicle care team!


VB
Vern B.
Bradenton, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Clean
It's nice to have a place in our neighborhood to come that is clean and friendly that is not out to sell you more than you need.

SH
Sandy H.
Bradenton, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Very Satisfied
I called late in the day for a tire rotation and they got me in immediately. They were very reasonable, professional and did a great job.

RS
Raymond S.
Bradenton, FL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
Quick and reliable
I am a first time customer and do not have a go to mechanic. the staff here was friendly, thorough, and fast.
They promised to work on my car immediately and the same day. Before fixing the problem, they prioritized all my car needs and helped set a plan up to get my car into great condition with in my budget at the moment. then had my car back the same day.
I now have my go to mechanic shop and will recommend this place to anyone that needs car help

RS
ray s.
Bradenton, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
speedty
Called on a Thursday and said they could inspect and fix my car the next morning
Great customer service

KF
Ken F.
Bradenton, FL
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
How close you are to my home
Excellent service but oil change prices are to expensive
Mike & Jeneen T. from Superior Auto Repair responded on 06/27/2019

Convenient to your home and excellent service are good things when deciding on where to have your vehicle serviced.  We offer competitive pricing even on our variety of oil change services. Our Mobil1 oil change is one of our higher priced ones because that oil is more expensive than others we carry. Superior Auto Repair is appreciative of your business and we thank you for your positive review.


MB
Michael B.
Bradenton, FL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
The staff are competent and they instill confidence in their customers.
The staff are able to diagnose and correct the problem accurately. I have complete trust in their work.
Mike & Jeneen T. from Superior Auto Repair responded on 06/25/2019

Customer trust is everything! Thank you for giving us the opportunity to assist you with your vehicle needs.  We are truly appreciative.


RC
Rick C.
Sarasota, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
always fast and courteous and always done on time!!
have always had great service and would never go any where else for any type of vehicle service.
Mike & Jeneen T. from Superior Auto Repair responded on 06/21/2019

Thank you for being such a valued customer for all these years.  Always a pleasure to have you in the shop.