Then when I picked up the car and started it, it was still making the same noise! They hadn't fixed it at all!
They went on to say to diagnose the problem would be very expensive and they (mechanic and manager) thought I "should just drive it!"
How do I feel? Like they keep old parts on the bench to show (older) customers, set the car aside and then call us to get over $400 from us. What a total RIP off!
We appreciate the opportunity to assist you with your vehicle needs. In order for us to properly diagnose a condition and provide an accurate estimate of repairs it is our shop policy for us to scan for all stored and history codes even if customer has already done so. It can be a slippery slope when a vehicle comes in pre-diagnosed. We have encountered on numerous occasions, where there was more to the reason for the engine code that required further digging. A vehicle owner may not agreed with our precautions, but especially when dealing with vehicles having 193,000 + miles, anything is possible. In regards to the AC, we did perform a A/C test which included bringing the refrigerant level to the manufacturer specs along with injecting oil and leaking tracing dye. We immediately detected a severe leak at the systems evaporator core, which could take days or hours before all refrigerant leaks out. We will admit we left the AC valve caps off in error. (We are human!) But refrigerant does not leak out because the valve caps are missing, the dye trial clearly shows the culprit. There are times that we have to be the bearer of news that a vehicle owner really does not want to get. All charges were explained prior to diagnosis/work being performed. This situation appears to be one of those times.
I also felt the price quoted for replacement of rear rotors and pads was too high.
We are humbled by your loyalty and that you entrust us with your families vehicles. Just give us a call or stop by whenever you have a need or routine service is due.
Awesome to hear that we meet your service level expectations and are comfortable in our customer waiting area. Thank you for your business and we look forward to assisting you with your future vehicle needs.
Fantastic! Communication is key and it is our goal for customers to be fully informed about their vehicle from diagnosis, to repairs needed, cost, completion timeframe to delivery. We appreciate you giving us the opportunity to earn our business and glad you followed the tow driver recommendation. We look forward to assisting you with future vehicle care needs.
Would recommend you al visit them for your next service.
Awesome to hear that we met/exceeded your service level expectations. No better recommendation for a business than that of an existing customer. Thank you for your business and giving us the opportunity to be a part of your vehicle care team!
They promised to work on my car immediately and the same day. Before fixing the problem, they prioritized all my car needs and helped set a plan up to get my car into great condition with in my budget at the moment. then had my car back the same day.
I now have my go to mechanic shop and will recommend this place to anyone that needs car help
Great customer service
Convenient to your home and excellent service are good things when deciding on where to have your vehicle serviced. We offer competitive pricing even on our variety of oil change services. Our Mobil1 oil change is one of our higher priced ones because that oil is more expensive than others we carry. Superior Auto Repair is appreciative of your business and we thank you for your positive review.
Customer trust is everything! Thank you for giving us the opportunity to assist you with your vehicle needs. We are truly appreciative.
Thank you for being such a valued customer for all these years. Always a pleasure to have you in the shop.