The front office felt trustworthy; not pressuring and willing to explain the problem at hand. It felt small enough for cozy and family-like.
I went there on Dec 23 because my auto shop closed early on Friday for X-mas. I didn't want a trip to Mentor with 'break issues' on icy roads. Hence my visit to Friend-Lee the 1st time; they could look at my car on a Sat morning. Once there, I felt the front desk person friendly (no puns), reliable, and to the point. Break scares me, esp in Dec, and the price quoted was reasonable. I'm happy, since. I was on leave during rest of Dec. Four consecutive survey reminders came within a week. Since I hadn't driven to work, I wanted to wait, drive few miles. Then, I had minor surgery. Honestly, I didn't like that barrage. I was going to, anyway. Consumers want 'trust' the most. It takes time to build that. I'm giving 4-Star only because of one-time experience. I've already shared F-L info with my Cul-de-sac neighbors. We share all info - from doctor to tree-cutter service - we're close folks. I've spread your name already. I hope to be back. Thanks.