Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

452 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


MR
Martin R.
Independence, OH
Buick LaCrosse
Verified Customer
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03/12/2018
great
Matt is always ready to service our cars when it is needed.

AS
Andrew S.
Broadview Heights, OH
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Andrew said he scheduled an appointment a few days ahead of time. He dropped his vehicle off at 8 am. A call was placed early afternoon to verify when his vehicle would be ready. Matt responded, if he knew, he would have called. He repeated his response and started complaining about doing his job. Afterwards, he added he would try to finish by the end of the day. The quote was $110 but he was charged $180. He would never recommend them nor go back.
This review was collected via phone interview by Customer Research Inc.

SK
Scott K.
Cleveland, OH
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2017 Category: Service
Scott said his dashboard is shorted out now and that has never happened before. He said he was treated like some kind of criminal and so was his father. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Matt D. from Friend-Lee Automotive responded on 08/01/2017

It always seems that the INTOXALOCK breathalizer customers blame everything on the INTOXALOCK!!!!    There are thousands of dash cluster issues out there.....


CB
Chris B.
Broadview Heights, OH
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016
They damaged my wheel and lied to me
I went to have a hub bearing replaced and when i picked my truck up i noticed a piece of the wheel cover was broken off. When i asked them about it they gave me blank stares and said it was like that already. Also, prior to picking my truck up they said i had 2 different lights out and they were completly fine when i dropped it off and picked it up.To be honest i wasnt super worried that they broke the small piece off. What really upset me is that they lied to me multiple times to get extra money and they still charged me $100 more than they quoted me. I will never go back here and i highly recommend going elsewhere unless you want to be lied to and ripped off
Matt D. from Friend-Lee Automotive responded on 08/15/2016

The price and estimate are exactly the same, with supplies and tax;  I wish you and your fiance the best, in your quest for a repair shop


NE
Nicole E.
Broadview Heights, OH
Nissan Rogue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2016
Service Not Worth The Price
This shop does not match its name. None of the employees are friendly and their prices are terrible for the level of service they deliver. Do not go here if you expect to have a decent job done.
Matt D. from Friend-Lee Automotive responded on 08/15/2016

Sorry, Nichole, that you nor your fiance Chris Brown were happy with our oil change.  At 5:30 on a 95 degree day, we were a bit rushed....


RB
Richard B.
Danville, KY
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016 Category: Service
Richard said he went to the business to get his headlights fixed and the front of his vehicle came back slightly more damaged than before. One of the employees were really friendly and he understands mistakes happen, so he cannot be as upset about the situation. He wishes his vehicle could have been repaired.
This review was collected via phone interview by Customer Research Inc.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2015
Excellent customer service.
Thank you!

FB
Fred B.
Brunswick, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019
Excellent Service
Vehicles Are Fixed in A Timely Manner & Price Is Very Good

BC
Brian C.
North Royalton, OH
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Fast and Honest Service
Identified issue correctly right away and when I questioned items I thought might be bad, he was honest and told me there was no need to replace anything else. He was right, works great!

MJ
Milan J.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Milan said the employees were knowledgeable. They took care of his vehicle quickly. His service was completed promptly.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Seven Hills, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Lisa said the business was very good and she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Strongsville, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Ron said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

JB
Jose B.
North Royalton, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jose said the business was friendly and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CB
Clare B.
North Royalton, OH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Claire said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
North Royalton, OH
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Always great service
Matt not only knows cars he knows his customers. Always goes the extra mile even after the work is complete.

Verified Customer
North Royalton, OH
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Great and friendly service
Friend-Lee automotive provides fast and thorough service and i don't need to worry about not understanding the work done. Time is taken to explain all details of the work and a plan is agreed upon in the event that future work is needed. No dealership or franchise has ever bothered to put forth the effort to make sure I am satisfied with work on my car. I will certainly return to Friend-Lee in the future.

JP
Jim P.
Broadview Heights, OH
Ford Fusion
Verified Customer
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01/06/2019
fusion tire replacement
I took my car in for a tire noise and Matt said that I needed to replace them due to wear. Within 3 hours after I had dropped off my car it was ready to be picked up with its new tires. He had checked the car, consulted me, ordered the tires, received the tires, balanced and mounted the tires and called me for a pickup all within 3 hours. I was very pleased with the service and price he had quoted me.

Verified Customer
Brecksville, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
bills outback
very dependable service is the standard at Friend Lee. This is where I go for quality service.

MJ
Milan J.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Milan said the staff is polite and they make him feel comfortable.
This review was collected via phone interview by Customer Research Inc.

JK
Jeremy K.
Broadview Heights, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Matt, the owner, is honest and does great work
I started going to Friend-Lee Automotive earlier this year after having some bad experiences other places. I have been both impressed and relieved by the courtesy and workmanship of Matt and his team. His honesty and care toward me have not gone unnoticed.... and will keep me coming back for years to come.