Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

439 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


MR
Martin R.
Independence, OH
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018
great
Matt is always ready to service our cars when it is needed.

AS
Andrew S.
Broadview Heights, OH
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Andrew said he scheduled an appointment a few days ahead of time. He dropped his vehicle off at 8 am. A call was placed early afternoon to verify when his vehicle would be ready. Matt responded, if he knew, he would have called. He repeated his response and started complaining about doing his job. Afterwards, he added he would try to finish by the end of the day. The quote was $110 but he was charged $180. He would never recommend them nor go back.
This review was collected via phone interview by Customer Research Inc.

SK
Scott K.
Cleveland, OH
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2017 Category: Service
Scott said his dashboard is shorted out now and that has never happened before. He said he was treated like some kind of criminal and so was his father. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Matt D. from Friend-Lee Automotive responded on 08/01/2017

It always seems that the INTOXALOCK breathalizer customers blame everything on the INTOXALOCK!!!!    There are thousands of dash cluster issues out there.....


CB
Chris B.
Broadview Heights, OH
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016
They damaged my wheel and lied to me
I went to have a hub bearing replaced and when i picked my truck up i noticed a piece of the wheel cover was broken off. When i asked them about it they gave me blank stares and said it was like that already. Also, prior to picking my truck up they said i had 2 different lights out and they were completly fine when i dropped it off and picked it up.To be honest i wasnt super worried that they broke the small piece off. What really upset me is that they lied to me multiple times to get extra money and they still charged me $100 more than they quoted me. I will never go back here and i highly recommend going elsewhere unless you want to be lied to and ripped off
Matt D. from Friend-Lee Automotive responded on 08/15/2016

The price and estimate are exactly the same, with supplies and tax;  I wish you and your fiance the best, in your quest for a repair shop


NE
Nicole E.
Broadview Heights, OH
Nissan Rogue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2016
Service Not Worth The Price
This shop does not match its name. None of the employees are friendly and their prices are terrible for the level of service they deliver. Do not go here if you expect to have a decent job done.
Matt D. from Friend-Lee Automotive responded on 08/15/2016

Sorry, Nichole, that you nor your fiance Chris Brown were happy with our oil change.  At 5:30 on a 95 degree day, we were a bit rushed....


RB
Richard B.
Danville, KY
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016 Category: Service
Richard said he went to the business to get his headlights fixed and the front of his vehicle came back slightly more damaged than before. One of the employees were really friendly and he understands mistakes happen, so he cannot be as upset about the situation. He wishes his vehicle could have been repaired.
This review was collected via phone interview by Customer Research Inc.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2015
Excellent customer service.
Thank you!

KT
Ken T.
North Royalton, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
We are dedicated to Friendlee Automotive
Matt goes out of his way to help. Last minute no problem will help you out the best he can. He makes it a priority to know his clients and their vehicles. My family won’t go anywhere else.

RH
Ronald H.
North Royalton, OH
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Awesome work great staff
They did a great job, I needed a lot of work done on my car they were able to fix everything in a timely matter.

AC
anthony c.
Ohio
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Anthony said the business was excellent and fairly priced.
This review was collected via phone interview by Customer Research Inc.

TB
Todd B.
North Royalton, OH
Jeep CJ5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Todd said he likes this business, they are polite and do excellent work.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
North Royalton, OH
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Mike said he had an excellent experience there.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Broadview Heights, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
F150 truck repair
They always provide excellent service. The vehicle is always ready at the time promised, Pricing has been found to be less that other repair shops. There is never sales pitch to repair the vehicle.

MS
Mike S.
North Royalton, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Great service
I got tired of being ripped off by the "chain" repair places. Matt fixed just what needed to be fixed and saved me a lot of money. Will be taking all of my vehicles to him.

JJ
Jackie J.
Bedford, OH
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2018
Still the best
Have been going to Friend-Lee for a very long time and they are "still the best.. Matt and Jason care about keeping my car safe for me.
That is very important. You will be pleased....

KM
Kurt M.
Broadview Heights, OH
Acura TLX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018
Oil change
Matt and his staff had me in and out quickly so I could get to my next appointment. That means a lot to me due to my busy schedule.

KH
Kirk H.
Brecksville, OH
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Kirk said everything went well. He was in and out quick.
This review was collected via phone interview by Customer Research Inc.

ER
Erich R.
North Royalton, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Erich said they are good people doing good service.
This review was collected via phone interview by Customer Research Inc.

ES
Ed S.
Parma Heights, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Great people great service
I always get great service in a timely fashion.

NJ
Narsina J.
North Royalton, OH
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Narsina said the business has always given her excellent customer service.
This review was collected via phone interview by Customer Research Inc.