Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

333 Reviews

98% Would Recommend
Latest Review about 7 hours ago

Reviews


JB
Jim B.
Tucson, AZ
Toyota Avalon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2017 Category: Service
Jim said it was too expensive, and the business found a lot of things he did not know about and then they fixed them. They changed the passenger side window, so it does not go up and down anymore. The cup holder has been reversed, and he can not get it out.
This review was collected via phone interview by Customer Research Inc.

DD
DARRELL D.
Vandalia, OH
Hyundai Santa Fe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
no good
Took my truck to them they said they replaced a balancer belt and tentioner and crankshaft position sensor charged me over $600 2 weeks later both balancer and timing belts broke
Bronco A. from Bronco Auto Repair responded on 10/29/2015

spoke with this customer on 10-27-15 and 10-28-15,offer to tow vehicle back into shop and inspect and diagnose at no charge,and to help out as much as i could once it was determined the cause of failure,did not receive any further response from the customer,also mentioned that all of our work as it is written on repair order,that all our work is warranty for 12mnths and or 12,000 miles.


KM
Kevin M.
Tucson, AZ
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2017 Category: Service
Kevin said he didn't think he got a fair deal after using the businesses twice in one week.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Tucson, AZ
Toyota Corolla
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016 Category: Service
Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.

GH
GRACE H.
Tucson, AZ
Nissan Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Squat
It cost me a bundle and now the passenger door will not open from the outside. They broke my door and left it broken.

VO
VICTOR O.
Tucson, AZ
GMC
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018
quality of work , and the customer frienly enviorment
There were problems getting the parts So the repair took a while , however once it was completed the work was excellent

CS
Chris S.
Humble, TX
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Chris said the facility offered him the best quote he can find. The staff got it done the same day and was accommodating to his needs.
This review was collected via phone interview by Customer Research Inc.

AV
Annette V.
Tucson, AZ
Pontiac G6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017 Category: Service
Annette she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AM
Adriana M.
Tucson, AZ
Cadillac Escalade ESV
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Adriana said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Tucson, AZ
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017 Category: Service
Michael said this business was very nice and seemed knowledgeable.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Naalehu, HI
BMW 528i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2017 Category: Service
Robert said he had a very good experience with this business.
This review was collected via phone interview by Customer Research Inc.

MF
MARISSA F.
Tucson, AZ
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017
Great place for maintenance
Quick straightforward service. I feel very well taken care of.

SC
Sheree C.
Tucson, AZ
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Sheree said the staff knows what they are doing.
This review was collected via phone interview by Customer Research Inc.

HD
Harun D.
Tucson, AZ
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Spoke with Ivory. She said she paid $400 to get the vehicle fixed and it still not working.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Charlotte, NC
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2017 Category: Service
John said they provided good service.
This review was collected via phone interview by Customer Research Inc.

AF
Aaron F.
Tucson, AZ
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2017 Category: Service
Aaron said this business has good prices.
This review was collected via phone interview by Customer Research Inc.

ED
Ed D.
Tucson, AZ
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2016 Category: Service
Ed said his overall experience was good and he would recommend them for service. He stated Al and Cody were really great to work with.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Tucson, AZ
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2016 Category: Service
Charles said he doesn't like that the business is closed on the weekends but they provide quality work.
This review was collected via phone interview by Customer Research Inc.

CN
Courtney N.
Tucson, AZ
Acura Legend
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
Courtney said the business is really nice but they don't explain things as clear as they should.
This review was collected via phone interview by Customer Research Inc.

VS
Victor S.
Tucson, AZ
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016 Category: Service
Victor said the business did an excellent job, and mentioned they have perfect prices. He expressed some times things happen and he understands.
This review was collected via phone interview by Customer Research Inc.

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