Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

359 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


KM
Kevin M.
Tucson, AZ
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2017 Category: Service
Kevin said he didn't think he got a fair deal after using the businesses twice in one week.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Tucson, AZ
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2017 Category: Service
Jim said it was too expensive, and the business found a lot of things he did not know about and then they fixed them. They changed the passenger side window, so it does not go up and down anymore. The cup holder has been reversed, and he can not get it out.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Tucson, AZ
Toyota Corolla
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016 Category: Service
Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.

GH
GRACE H.
Tucson, AZ
Nissan Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Squat
It cost me a bundle and now the passenger door will not open from the outside. They broke my door and left it broken.

DD
DARRELL D.
Vandalia, OH
Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
no good
Took my truck to them they said they replaced a balancer belt and tentioner and crankshaft position sensor charged me over $600 2 weeks later both balancer and timing belts broke
Bronco A. from Bronco Auto Repair responded on 10/29/2015

spoke with this customer on 10-27-15 and 10-28-15,offer to tow vehicle back into shop and inspect and diagnose at no charge,and to help out as much as i could once it was determined the cause of failure,did not receive any further response from the customer,also mentioned that all of our work as it is written on repair order,that all our work is warranty for 12mnths and or 12,000 miles.


GM
Gabby M.
Tucson, AZ
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Gabby said they are always very helpful and knowledgeable. They tell her if she can wait on getting a repair, and what needs to be done immediately.
This review was collected via phone interview by Customer Research Inc.

SF
Steven F.
Tucson, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Steven said the employees went the extra mile to make sure his vehicle was fixed.
This review was collected via phone interview by Customer Research Inc.

GC
Gilda C.
Tucson, AZ
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Gilda said service is always good at this facility. She has been going to this facility for many years and she likes the service.
This review was collected via phone interview by Customer Research Inc.

KJ
Kalena J.
Tucson, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Kalena said the staff at this business were really nice and thorough. Her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

HH
Hector H.
Tucson, AZ
Isuzu Axiom
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Hector said the service was good. The work was fair.
This review was collected via phone interview by Customer Research Inc.

LT
Luther T.
Tucson, AZ
Oldsmobile Cutlass Supreme
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Luther said the service was very good and the employees did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

BB
Bryan B.
Tucson, AZ
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Bryan said they have quick service and are friendly and polite.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Rillito, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Jason said this is an awesome business. The employees were communicative. They gave him the best feedback to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

ES
Elianah S.
Tucson, AZ
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Elianah said this business service was perfect, just a little off with the scheduling and timing.
This review was collected via phone interview by Customer Research Inc.

BH
Ben H.
Tucson, AZ
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Ben said the staff at this business was friendly and honest. This business is awesome.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Tucson, AZ
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Robert said it took a long time for the staff to tell him what was wrong with his vehicle,
This review was collected via phone interview by Customer Research Inc.

LW
Larry W.
Tucson, AZ
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Larry said that the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AQ
Andrew Q.
Tucson, AZ
Pontiac G6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Andrew said his overall experience was great, the staff was helpful and they explained everything to him. He did have one issue. The check engine light was on, he drove it around after they said they fixed it and the check engine light came on. His son is taking it to emissions and he hopes it passes.
This review was collected via phone interview by Customer Research Inc.

JV
Juan V.
Tucson, AZ
Suzuki Equator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Juan said the staff at this business were informative, they explained everything that was wrong with his vehicle. They were honest about his repairs and he knew what was wrong with his vehicle before he took it there. Honesty goes a long way in the automotive business.
This review was collected via phone interview by Customer Research Inc.

LM
Lana M.
Tucson, AZ
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Lana said this business always does a wonderful job. She has used it for her vehicle and other people's vehicles, and it has never let them down. She stated she can't say enough good things about this business. Albert is wonderful.
This review was collected via phone interview by Customer Research Inc.