Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

333 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


KM
Kevin M.
Tucson, AZ
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2017 Category: Service
Kevin said he didn't think he got a fair deal after using the businesses twice in one week.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Tucson, AZ
Toyota Avalon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2017 Category: Service
Jim said it was too expensive, and the business found a lot of things he did not know about and then they fixed them. They changed the passenger side window, so it does not go up and down anymore. The cup holder has been reversed, and he can not get it out.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Tucson, AZ
Toyota Corolla
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016 Category: Service
Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.

GH
GRACE H.
Tucson, AZ
Nissan Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Squat
It cost me a bundle and now the passenger door will not open from the outside. They broke my door and left it broken.

DD
DARRELL D.
Vandalia, OH
Hyundai Santa Fe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
no good
Took my truck to them they said they replaced a balancer belt and tentioner and crankshaft position sensor charged me over $600 2 weeks later both balancer and timing belts broke
Bronco A. from Bronco Auto Repair responded on 10/29/2015

spoke with this customer on 10-27-15 and 10-28-15,offer to tow vehicle back into shop and inspect and diagnose at no charge,and to help out as much as i could once it was determined the cause of failure,did not receive any further response from the customer,also mentioned that all of our work as it is written on repair order,that all our work is warranty for 12mnths and or 12,000 miles.


EC
ERICA C.
Tucson, AZ
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Promptly inspected my car and fixed the car the same daY!
Bronco towing fixed my problem on my vehicle fairly quickly customer service was amazing they inspected the problem and fixed it the very next day they are always friendly and welcoming and do their job great I would choose this mechanic shop over anyway and I took my car to three other shops and they couldn’t locate the problem I took it to them and they found the problem for me and fixed it that’s why I gave them a five star rating they are amazing

JH
Jerry H.
Tucson, AZ
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jerry said he trusts Albert and the staff. He highly recommends the business to others.
This review was collected via phone interview by Customer Research Inc.

KF
Ken F.
Tucson, AZ
Isuzu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Ken said the service at this business is extraordinary. The staff is very conscientious with follow through. A part that was ordered for his vehicle was shipped incorrectly, through no fault of the business. He stated the staff was proactive in correcting the error and this made the inconvenience much easier for Ken to bear.
This review was collected via phone interview by Customer Research Inc.

JT
Joe T.
Tucson, AZ
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Joe said the business was very polite, honest and straightforward.
This review was collected via phone interview by Customer Research Inc.

PL
Pat L.
Tucson, AZ
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Pat said they would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MS
Matt S.
Tucson, AZ
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Matt said the business was fast to provide an estimate and quick to perform the service required.
This review was collected via phone interview by Customer Research Inc.

DW
Derrick W.
Tucson, AZ
Mercury Monterey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Derrick said this business has an honesty that is hard to find in the industry. They have reasonable prices and great communication. It is a truly outstanding place.
This review was collected via phone interview by Customer Research Inc.

DH
Duane H.
Tucson, AZ
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Mary. She said she had a delightful and wonderful experience. They gave her a ride home and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

LQ
Leo Q.
Tucson, AZ
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Leo said this business was pretty honest. They told him everything that was wrong with his vehicle. His vehicle is working in awesome condition. They kept in touch with him during the repair process and that was very nice.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Tucson, AZ
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Nick said the business did a good job. They were responsive in their communication with him. He appreciated their reliable and honest mechanics.
This review was collected via phone interview by Customer Research Inc.

TM
Taylor M.
Tucson, AZ
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Taylor said it was a really good experience and she couldn't ask for anything better.
This review was collected via phone interview by Customer Research Inc.

RG
ROCKY G.
Tucson, AZ
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
SERVICE & ALBERT
Have used Bronco Auto since it's birth. They are honest & very good at their work. They are our guys!!!
Rocky G

CD
Chris D.
Tucson, AZ
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Chris said the service was great.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Tucson, AZ
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
David said they were helpful. The business did exactly what was needed for his vehicle and they expedited it.
This review was collected via phone interview by Customer Research Inc.

JA
Jessica A.
Tucson, AZ
Dodge Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Jessica said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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