Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.