Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

396 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


GA
Gamal A.
Tucson, AZ
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2018 Category: Service
Gamal said that Albert was not professional. He did go back and it was not a good experience. He was charged two times for the check engine light. The business refuses to back up the work that did not fix the issue after paying.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Tucson, AZ
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2017 Category: Service
Kevin said he didn't think he got a fair deal after using the businesses twice in one week.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Tucson, AZ
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2017 Category: Service
Jim said it was too expensive, and the business found a lot of things he did not know about and then they fixed them. They changed the passenger side window, so it does not go up and down anymore. The cup holder has been reversed, and he can not get it out.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016 Category: Service
Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.

GH
GRACE H.
Tucson, AZ
Nissan Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Squat
It cost me a bundle and now the passenger door will not open from the outside. They broke my door and left it broken.

DD
DARRELL D.
Vandalia, OH
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
no good
Took my truck to them they said they replaced a balancer belt and tentioner and crankshaft position sensor charged me over $600 2 weeks later both balancer and timing belts broke
Bronco A. from Bronco Auto Repair responded on 10/29/2015

spoke with this customer on 10-27-15 and 10-28-15,offer to tow vehicle back into shop and inspect and diagnose at no charge,and to help out as much as i could once it was determined the cause of failure,did not receive any further response from the customer,also mentioned that all of our work as it is written on repair order,that all our work is warranty for 12mnths and or 12,000 miles.


JH
JERRY H.
Tucson, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Honest service.
Always get a quick response. Prices are fair, and Bronco stands by their work.Their my go to guys when I have a problem with my truck.

RR
Rosemary R.
Tucson, AZ
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Rosemary said the service is the best and the staff is very attentive.
This review was collected via phone interview by Customer Research Inc.

LN
Libby N.
Phoenix, AZ
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Libby said the employees were helpful. They went out of their way to complete her service quickly.
This review was collected via phone interview by Customer Research Inc.

DF
Dianna F.
Tucson, AZ
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Dianna said she got great service and the job was done. The customer service was also great.
This review was collected via phone interview by Customer Research Inc.

AM
ANDREW M.
Tucson, AZ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Great customer service!!!
Awesome service!! They really treat you like family!! Honest and they get the job done!!

SS
Saja S.
Tucson, AZ
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Saja said she would definitely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RG
ROCKY G.
Tucson, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Albert makes it GREAT
Bronco Auto Repair is the only place to go!!! They do honest, great work just like they say they will. You can always count on Albert to give you an honest assessment of what your vehicle needs & what it will cost you. Great repair work done here!!!
Rocky

EK
Eve K.
Tucson, AZ
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Eve said that the place diagnosed her vehicle and was able to fix it the same day, even though it turned out to be an extensive repair.
This review was collected via phone interview by Customer Research Inc.

KF
KATY F.
Tucson, AZ
Lexus GS 300 Luxury Perform Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
The guys are very helpful and always pleasant to work with.
Always fantastic service on the car and personally with me and my husband Rich. Love you guys!

AA
Alex A.
Arizona
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Alex said the service was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

JM
JUDY M.
Tucson, AZ
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
geat service!!!
Everyone was friendly and helpful. My car was diagnosed and repaired quickly and I was provided a ride to and from the repair shop. Albert explained everything so that it was easy to understand and the price for the repairs seemed reasonable.

GV
GEORGE V.
Patagonia, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great work!
Service were made in a timely manner. Bronco always Des good work. Very professional and I enjoy working with Albert and his team.

PG
Patrick G.
Tucson, AZ
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Patrick said that he didn't really get an estimate of the prices of service before it was started like he wanted to have.
This review was collected via phone interview by Customer Research Inc.

VO
VICTOR O.
Tucson, AZ
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Courteous ,Excellent service and Outstanding workmanship
Albert and the Bronco team , were Very Professional kept me informed of every step of the repair process, from the price to the final bill and what was being done on my son's vehicle the repair was finish in a timely manner and good quality work , Albert even picked me up to get the car, I have no problem recommending this Garage to anyone Thank you

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