Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

374 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


KM
Kevin M.
Tucson, AZ
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2017 Category: Service
Kevin said he didn't think he got a fair deal after using the businesses twice in one week.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Tucson, AZ
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2017 Category: Service
Jim said it was too expensive, and the business found a lot of things he did not know about and then they fixed them. They changed the passenger side window, so it does not go up and down anymore. The cup holder has been reversed, and he can not get it out.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Tucson, AZ
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016 Category: Service
Andy said this business tried to rip him off and prorated his battery to be older than two years. Therefore, they charged him $136 for the work, when he should have only paid $45 for the installation. They did not want to honor the warranty, because the distributor the business spoke with told him the warranty is only for two years. The date on the actual battery indicated the battery was older than that. He then spoke with Interstate Batteries and they told him the warranty of the battery is determined by the installation date, not the date on the battery. So, whatever the distributor had told him initially was irrelevant. He was unable to say who the distributor was but he had to contact the business so he could get a refund. He would like to advise the employees at this business to make sure they have record of who they speak with, because if they are given the wrong information from someone else, he should know who it is so they can be held accountable. He mentioned he will not go back to this business again.
This review was collected via phone interview by Customer Research Inc.

GH
GRACE H.
Tucson, AZ
Nissan Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Squat
It cost me a bundle and now the passenger door will not open from the outside. They broke my door and left it broken.

DD
DARRELL D.
Vandalia, OH
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
no good
Took my truck to them they said they replaced a balancer belt and tentioner and crankshaft position sensor charged me over $600 2 weeks later both balancer and timing belts broke
Bronco A. from Bronco Auto Repair responded on 10/29/2015

spoke with this customer on 10-27-15 and 10-28-15,offer to tow vehicle back into shop and inspect and diagnose at no charge,and to help out as much as i could once it was determined the cause of failure,did not receive any further response from the customer,also mentioned that all of our work as it is written on repair order,that all our work is warranty for 12mnths and or 12,000 miles.


GV
GEORGE V.
Patagonia, AZ
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Satisfaction from Bronco Auto Service
We are always happy with the service we get at Bronco Auto. We are very comfortable with their expertise and honesty in working with our cars.

MM
Mark M.
Tucson, AZ
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Mark said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

JY
Jordan Y.
Anaheim, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Jordan said the staff helped him out of a bad spot, and went above and beyond.
This review was collected via phone interview by Customer Research Inc.

TC
Tammy C.
Tucson, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Tammy said the service was excellent and the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

ER
Elanor R.
Tucson, AZ
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Elanor. She said she got good service. They are fast and very helpful, they took her to work and picked her up and they are very helpful and welcoming.
This review was collected via phone interview by Customer Research Inc.

NW
Norma W.
Tucson, AZ
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Norma said the place was a step above.
This review was collected via phone interview by Customer Research Inc.

TS
Tony S.
Marana, AZ
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Tony said the customer service is great. He likes to buy all his parts for his vehicles there.
This review was collected via phone interview by Customer Research Inc.

SM
Socorro M.
Tucson, AZ
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Spoke with Socorro's wife. She said the customer service is always great. The staff is always helpful, knowledgeable, and tell her what she needs or doesn't need. They are always very pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

AB
Arran B.
Tucson, AZ
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Arran said the mechanics at this business are trustworthy, and she drives across town for their service.
This review was collected via phone interview by Customer Research Inc.

BB
Bj B.
Sahuarita, AZ
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Bj said the business took his vehicle, they had it for a few days and then they called him and left him a message letting him know his vehicle was ready. There were no issues. Al was professional and a nice guy and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

SF
Sarah F.
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Sarah said the staff is honest, and likes the good work that they do. She likes being able to trust the mechanic and wishes there were more mechanics out there like them.
This review was collected via phone interview by Customer Research Inc.

RJ
Roddy J.
Marana, AZ
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Roddy said the staff at this business does really good work.
This review was collected via phone interview by Customer Research Inc.

HS
Howie S.
Tucson, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Howie said they are very good. Billy is unbelievable and awesome. Their prices are fair.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Tucson, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Robert said they did a good job.
This review was collected via phone interview by Customer Research Inc.

GM
Gabby M.
Tucson, AZ
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Gabby said they are always very helpful and knowledgeable. They tell her if she can wait on getting a repair, and what needs to be done immediately.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 374 in total