Overview

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

309 Reviews

88% Would Recommend
Latest Review 6 days ago

Reviews


MS
Mary S.
Detroit, MI
Lincoln Zephyr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2019 Category: Service
Mary said this business is charging her over and over for the same thing. She is talking about thousands of dollars.
This review was collected via phone interview by Customer Research Inc.

ML
Marcia L.
Roseville, MI
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Marcia said the service rates were high.
This review was collected via phone interview by Customer Research Inc.

LP
Lakissa P.
New Baltimore, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2019
Scammers
This shop is a scam they check my car and told me that I needed head gauge but my car wasn’t smoking or running hot so they ask me to sign up for this finance company to get my car fix me & my daughter and I did and they mess my car up worst it was having white smoke coming out the same day later that day so I returned it and they stated that it was the turbo bad business do not take your car there at all

TH
TORIA H.
Eastpointe, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2019
This is not my car and i am nit Tori. You guys sent the wrong email to me
Over priced for bad parts that break months after. Gkt my brakes done there and the used cheap parts but charged me a arm and leg, larbor cost to damn high for bad work.

GH
Geraldine H.
Detroit, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Geraldine said the business was really friendly, they were nice and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

ST
Scott T.
Detroit, MI
Lincoln MKS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Scott said he really liked the service the business provided.
This review was collected via phone interview by Customer Research Inc.

MC
Marilyn C.
Roseville, MI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Marilyn said the staff does whatever she needs and they are very nice.
This review was collected via phone interview by Customer Research Inc.

EG
Ebony G.
New Baltimore, MI
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
Ebony said the engine light was still on when she picked her vehicle up. The staff told her she would have to have it reset after draining all the oil out.
This review was collected via phone interview by Customer Research Inc.

DR
Deangelo R.
Detroit, MI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Deangelo said the service was exceptional.
This review was collected via phone interview by Customer Research Inc.

JJ
Jason J.
Michigan
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Jason said everything was great.
This review was collected via phone interview by Customer Research Inc.

VA
Vicki A.
Warren, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Vicki said she has been to this business before. The service makes her return.
This review was collected via phone interview by Customer Research Inc.

LH
Lawrence H.
Bath, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019
Scam artist
This bastatrds are scam artist took my car in for repairs got my car back with the door damaged and red paint all over it these bastards wouldn't pay the repairs and now I have to go thru the process of suing them...They also charged me for new tire proces when the tires I received weren't new at all please be cautious dealing with these scammers

CD
Cassie D.
Roseville, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Cassie said the business gave her good service.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Warren, MI
Mercury Sable
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/30/2019 Category: Service
Andre said his radio was missing from his vehicle after his visit, and things on the dash were disconnected . The window he asked to be repaired was not repaired and one of his tires was not repaired. He had to take it to another facility. He stated he will never recommend nor go back to this business.
This review was collected via phone interview by Customer Research Inc.

DB
Demetrius b.
Sterling Heights, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Demetrius said that his suggestion to the facility is to get it right the first time, his recommendation comes with reservations.
This review was collected via phone interview by Customer Research Inc.

JD
Jermaine D.
Detroit, MI
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Jermaine said the business treats him like a loyal customer and the prices can't be beat.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Eastpointe, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Michael said he had no complaints with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Eastpointe, MI
Dodge Charger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019
Unhappy & Unsatisfied Customer
I had my car serviced for the gas gauge not registering my gas usage.. I was charged whatever the rate is for a fuel pump& labor to install the part .. however the problem was not fixed . still having issues with my gas gauge reading properly.. took it back after speaking with Mike he assured me that they were gonna replace my part w/a new part .. well I’m disappointed to say that the issue still exists .. all that money down the drain !!!! 🤬🤬I deserve a refund !!!

MW
Myneisha W.
Warren, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Myneisha said the business's staff did a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 03/21/2019

Thank you so much for the great review! 


BA
Bethalene A.
Detroit, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Bethalene said the business provides good customer service. She does recommend them to others. There is not a long wait at all.
This review was collected via phone interview by Customer Research Inc.