Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

269 Reviews

89% Would Recommend
Latest Review 23 days ago

Reviews


KW
Kelly W.
Eastpointe, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kelly said the customer service at the business was very nice, polite and friendly.
This review was collected via phone interview by Customer Research Inc.

TB
Terrick B.
Detroit, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018
The owner mike, stole my catalytic converter
Do not take your vehicles to this place, the owner is a dishonest thief, and a liar to boot!
He ordered one of his mechanics to take my catalytic converter and replace with a straight pipe, when i questioned him about it he acted like he didnt know what i was talking about!

JC
John C.
Warren, MI
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
John said the guys did a great job. The employee drove his vehicle back for him. The price was reasonable. They did good work so he didn't mind paying for it.
This review was collected via phone interview by Customer Research Inc.

LC
Lawrence C.
Harper Woods, MI
Dodge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lawrence said what work the business completed was good. They are only set up for domestic vehicles, not commercial. He needed the vehicle to be hoisted. He had to take it to another facility to have the work completed. He appreciated the work they did but would like them to get heavy duty hoist.
This review was collected via phone interview by Customer Research Inc.

LM
Lakeshia M.
Detroit, MI
Chrysler Sebring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lakeshia said the work turned out okay.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Detroit, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Superlative end-to-end care!
I can only say I haven't had this level of customer satisfaction in a very long time. From the moment I walked in the door until I left, I felt very much a valued customer. My initial purpose for coming was to get a set of tires (which I did), but I had them do more extensive work as the vehicle needed it and there were very accurate and specific about the needs of the car. I didn't think this level of service still existed.

I would highly recommend this garage to anybody in need.

MW
Monique W.
Eastpointe, MI
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Monique said Mike the mechanic was very nice, quick, and provided prompt and very professional service.
This review was collected via phone interview by Customer Research Inc.

CH
Carl H.
Eastpointe, MI
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Carl said the employees were nice. They provided good service. He felt they overcharged him on his service. He had no problem with the completed work.
This review was collected via phone interview by Customer Research Inc.

RA
Rico A.
Eastpointe, MI
Jeep Liberty
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/05/2018 Category: Service
Rico said he had a very negative experience and will never come back. He said that one individual was quite rude and that also the oil change took an hour and a half.
This review was collected via phone interview by Customer Research Inc.

VH
Vincent H.
Detroit, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Vincent said the business was real friendly, knowledgeable and their price was reasonable.
This review was collected via phone interview by Customer Research Inc.

LB
Lemair B.
Eastpointe, MI
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Lemair said it was a good experience at this business. The staff was quick and didn't charge too much. It got done in less than 2 hours.
This review was collected via phone interview by Customer Research Inc.

JM
Jerrell M.
Roseville, MI
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Jerrell said everything was good but somehow his radio got stolen out of his vehicle.
This review was collected via phone interview by Customer Research Inc.

KC
Keith C.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Keith said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Detroit, MI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevin said he has used them before and they are pretty good. There were no problems.
This review was collected via phone interview by Customer Research Inc.

AL
Anthony L.
Warren, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Good job guys πŸ˜€πŸ‘πŸ»πŸ‘πŸ»
Mike and crew did a great job on my 2001 Jeep , very friendly and fast . Good job guys πŸ˜€πŸ‘πŸ»πŸ‘πŸ»

JA
Jackie A.
Warren, MI
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jackie said the customer service was good, but they did not fix the original issue, and the parts failed before leaving the parking lot.
This review was collected via phone interview by Customer Research Inc.

CG
Cheryl G.
Roseville, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Cheryl said the business did a great job and she's glad the mechanic noticed her brakes and he fixed them too.
This review was collected via phone interview by Customer Research Inc.

SJ
Shafer J.
Kalamazoo, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Shafer said the staff did a good job. They provided good service and customer service. They had positive attitudes and he received quality work from them. They took good care of him.
This review was collected via phone interview by Customer Research Inc.

MS
Myesha S.
Detroit, MI
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Myesha said she was satisfied with the way her visit went.
This review was collected via phone interview by Customer Research Inc.

HD
Henry D.
Grosse Pointe, MI
Ford Taurus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2018 Category: Service
Henry said he brought his vehicle in for an inspection about his gasket. They estimated $376 for the gasket that needed to be replaced. Upon repairing the gasket they noticed a crack in the manifold which needed to be taken out to get to the gasket. They told him it would end up being a $1300 repair. He asked if they could put it back together so he can take his vehicle home. They told him they were unable to do so. He had to take out a loan to repair the vehicle, which was an inconvenience for him
This review was collected via phone interview by Customer Research Inc.